Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.16·(55)
Overall rating
5
4
3
2
1
Care
4.2
Staff
4.4
Meals
3.7
Amenities
3.8
Value
4.0
Pros
Compassionate, personalized caregiving
Familiar caregiver–resident relationships
Hospice and end-of-life care integration
Higher caregiver-to-resident staffing ratio
On-site 24/7 nursing presence
Dementia-focused clinical expertise
Engaging daily activities and themed events
Clean, well-maintained, bright facility
Single-floor, accessible layout
Daily housekeeping and laundry services
Customized meals and dietary accommodations
Responsive admissions and move-in support
Warm, family-style atmosphere
Security-focused design
Convenient location and payer alignment (Kaiser)
Visible front-desk and administrative support
Spa and leisure service options
Cons
Inconsistent staff training and conduct
Staffing instability and occasional understaffing
Gaps in communication and responsiveness
Inconsistent medication and meal-administration protocols
Inconsistent housekeeping and personal-property management
Restrictive visitation and access policies
Limited outdoor and gardening activity options
Variable activity-program variety and intensity
Safety and fall-prevention process gaps
Room-assignment and move-in expectation mismatches
Perceived emphasis on occupancy and revenue over convenience
Summary of reviews
Brittany House Residential Memory Care presents as a well-maintained, dementia-focused community with a number of operational strengths. Families frequently describe compassionate, personalized caregiving delivered by staff who know residents by name, and the facility is noted for strong hospice integration and an on-site nursing presence. The building and common areas are described as bright, clean, and single-floor, which supports accessibility and a homelike atmosphere. Daily housekeeping, laundry services, and visible front-desk support contribute to a polished physical environment.
Clinical and caregiving quality is a prominent strength: reviewers cite attentive nurses and caregivers, higher caregiver-to-resident ratios, and staff with dementia-specific experience. Several accounts highlight rapid and supportive admissions processes, customized meals and dietary accommodations prepared by knowledgeable kitchen staff, and staff willingness to address end-of-life needs. These elements combine to create improved quality-of-life outcomes for many residents, according to family feedback.
Dining and housekeeping earn generally positive notes for food presentation, dietary responsiveness, and routine cleaning. Activity programming includes daily engagement, themed parties, and occasional special events; reviewers mention word games, arts and crafts, and entertainment such as impersonator shows. However, activity programming is uneven — some families praise variety and engagement while others desire more outdoor, gardening, or physically mobilizing options and greater staff involvement in activities.
Operational and management patterns show both strengths and vulnerabilities. Administration is described as responsive and helpful by many families, with specific staff singled out for positive interactions; at the same time, there are recurring concerns about staffing instability and inconsistent staff training or conduct, which have manifested as curt interactions, inattentive behaviors, or variability in how tasks are performed. Communication gaps arise intermittently — including delays in responsiveness, coordination around medications or physician orders, and occasional mismatches between marketing/room promises and actual room assignments. Visitation policies and scheduled dining hours have been characterized as restrictive by some families, which may affect access outside standard windows.
Safety and operational controls merit attention: there are references consistent with inconsistent medication and meal-administration practices and some fall incidents, suggesting the need for clarity on medication protocols, feeding verification, and transfer/fall-prevention procedures. Housekeeping and personal-property management are generally effective, but there are isolated concerns about labeling and organization during transitions. Pricing perceptions vary between reviewers; some describe competitive or clear pricing, others consider the facility expensive, so cost/value alignment may depend on individual care needs and chosen accommodations.
In summary, Brittany House appears to offer strong dementia-focused clinical capabilities, supportive hospice integration, and a clean, secure physical environment that many families find comforting. Prospective families should confirm current staffing ratios and training practices, examine medication- and meal-administration protocols, review visitation and dining-hour policies, and ask about activity programming (including outdoor/gardening options) and fall-prevention measures during a tour. These checks will help determine how well the facility’s praised strengths align with an individual resident’s needs and expectations.
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Location
Brittany House Residential Memory Care is located at 5401 E Centralia St, Long Beach, CA, 90808.
About Brittany House Residential Memory Care
Brittany House Residential Memory Care sits in a quiet, home-like setting in Long Beach, California, surrounded by family homes, schools, and churches, with the beach less than fifteen miles away, and the whole place stays calm and welcoming, like a real neighborhood where people can settle in and feel a bit more at ease. The building stands single-story, which makes it easier for folks to get around, and the community has both assisted living and dedicated memory care for people living with Alzheimer's and other dementia. Staff rely on individualized care plans for each person, adjusting support to meet every resident's choices and needs, so people get the level of help they really need, with as much choice and independence as they're able to keep. There's round-the-clock help, with licensed nurses available any time of day or night, and the staff go through regular memory care training so they keep up to date, which makes them well prepared to help even folks who wander, act out, or have difficult behaviors-many people say caregivers are patient, kind, and pay close attention, sometimes even responding to a smile or a blown kiss with a warm gesture back. The memory care area sits in its own building, purpose-built from the ground up, and uses safety features like secure doors and special bracelets that trigger alarms if somebody tries to leave; the community's designed to let residents walk about freely while staying safe and sound. Rooms come in studio or semi-private options, feeling cozy and smelling clean, with big windows that let in light; residents and families should know studios average around $8,000 per month and semi-private rooms $6,600, which is on par with local options of this type. Brittany House welcomes pets-cats and dogs can live here, too-so folks can hold on to a beloved companion if it helps comfort them. Meals come three times a day in a restaurant-style dining area, with comfort foods, international dishes, vegetarian options, and diets designed for folks who need less salt or sugar; guests can join for meals. Every day brings a schedule of activities for body and mind-bingo games, birthday parties, nature walks, indoor games, life enrichment programs, and cognitive activities meant to stimulate memory and encourage friendships, plus big common areas inside and out, with landscaped gardens to walk around in, or just look at the flowers. Brittany House can help with nearly all levels of daily care, from simple reminders to hands-on help with moving or medical needs; staff can give insulin shots, monitor blood sugar, handle sliding scale insulin, and provide hospice or respite care if needed. Some services focus on folks with major behavior or health problems, with standby helpers for transfers or mechanical lifts, and there's room for people who might wander or have a history of acting out. The place keeps a family-like atmosphere, with loving caregivers under a director known for kindness, and regular moments of laughter or comfort happening every day, which friends and family notice. Families can take a virtual tour, schedule consultations online, or come by to see the place themselves, making it easy to get familiar before making decisions. Accommodations include service for transportation to appointments, an on-site beautician, and wheelchair accessible showers, plus access to a FAQ section that helps answer common questions so newcomers know what to expect. Brittany House blends activity, security, and genuine care, and stands out as a place built for people facing memory loss, with a focus on comfort, safety, and the human touch every day.
People often ask...
Brittany House Residential Memory Care offers competitive pricing, with rates starting at a cost of $5,500 per month.
Brittany House Residential Memory Care offers assisted living and memory care.
There are 31 photos of Brittany House Residential Memory Care on Mirador.
The full address for this community is 5401 E Centralia St, Long Beach, CA 90808.
No, Brittany House Residential Memory Care does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Identified a staff member violated regulations and issued an immediate exclusion order.
Type ACalifornia Code of Regulations, Title 22Residents' personal rights
01 Oct 2026Complaint
01 Oct 2026Complaint
Investigated and identified a deficiency for not following a resident's doctor's orders; other allegations were not supported.
Type BCCR 87465(a)(1)Incidental Medical and Dental Care
24 Sept 2026Complaint
24 Sept 2026Complaint
Investigated a complaint and identified a deficiency for failing to provide written incident reports to a resident's authorized representative; two other allegations lacked sufficient evidence.
Type ACCR 87211(a)(1)Reporting Requirements (a)
24 Sept 2026Complaint
24 Sept 2026Complaint
Investigated the allegation of sexual abuse; found no evidence to support it; no deficiencies cited.
17 Aug 2026Complaint
17 Aug 2026Complaint
Investigated and concluded that the allegations were unsubstantiated; no deficiencies were cited.
17 Aug 2026Complaint
17 Aug 2026Complaint
Investigated the infection control allegation and found no evidence that staff failed to follow protocols; one resident was isolated for possible scabies and tested negative, with no other residents showing symptoms.
07 Aug 2026Complaint
07 Aug 2026Complaint
Investigated a complaint and found a deficiency for not following a resident's doctor’s orders; two other allegations were unsubstantiated.
Type BCCR 87465(a)(1)Incidental Medical and Dental Care (a)
05 Aug 2026Complaint
05 Aug 2026Complaint
Investigated two allegations, including incomplete preplacement appraisal and insufficient staffing; found no evidence to support either.
04 Aug 2026Complaint
04 Aug 2026Complaint
Investigated the allegation that a resident developed a pressure injury due to staff neglect and lack of supervision; found care failures contributed to a stage 4 injury and a civil penalty was assessed.
Type ACCR 874661Observation and supervision; wound care and repositioning requirements
04 Aug 2026Inspection
04 Aug 2026Inspection
Identified a deficiency for retaining a resident with a stage 4 pressure injury without an approved exception and required staff training on prohibited health conditions; civil penalties were assessed.
Type ACCR 87615(a)(1)Prohibition on admission/retention of residents with stage 3 and 4 pressure injuries
28 Jul 2026Complaint
28 Jul 2026Complaint
Investigated allegations regarding toileting care and room cleanliness. Found no deficiencies.
21 Jul 2026Complaint
21 Jul 2026Complaint
Investigated a complaint about food services, the water system, and shower access; found no deficiencies.
14 Jul 2026Complaint
14 Jul 2026Complaint
Investigated and found that staff did not seek timely medical attention for a resident after a fall. Other allegations did not have enough evidence to support them.
CCR 87466Observation of the Resident
25 Jun 2026Complaint
25 Jun 2026Complaint
Investigated allegations of verbal abuse, failure to report to authorities, and providing written incident reports; found no deficiencies.
25 Jun 2026Inspection
25 Jun 2026Inspection
Investigated a reported sexual battery incident; found no deficiencies.
03 Jun 2026Complaint
03 Jun 2026Complaint
Investigated the allegation that staff caused injury to a resident and found no evidence to support the claim.
02 Jun 2026Complaint
02 Jun 2026Complaint
Investigated a complaint alleging staff did not protect residents' privacy and found no evidence to support the claim.
26 May 2026Complaint
26 May 2026Complaint
Determined that residents did not receive the required 90 days' advance written notice of a rate increase.
Type BHSC 1569.655(a)(b)1-7Notice of rate increases
15 May 2026Complaint
15 May 2026Complaint
Found that staff did not provide adequate supervision, resulting in residents eloping.
13 May 2026Complaint
13 May 2026Complaint
Investigated a complaint alleging that staff did not provide adequate supervision, that staffing levels were insufficient, that residents' rooms were not kept clean, and that residents were not bathed. There was not enough evidence to support these allegations.
07 May 2026Complaint
07 May 2026Complaint
Investigated three allegations including smoking inside, food quality/quantity, and emergency signal system; findings did not establish a violation.
01 May 2026Complaint
01 May 2026Complaint
Found that staff did not provide residents with the required 90 days' advance written notice of a rate increase.
Health and Safety Code 1569.655(a)(b)Rate increases notification
01 May 2026Complaint
01 May 2026Complaint
Investigated the eviction procedures allegation and concluded there is insufficient evidence to prove or disprove it.
23 Apr 2026Complaint
23 Apr 2026Complaint
Investigated allegations of care deficiencies, including medication administration, timely assistance, safeguarding personal belongings, laundry, and food service.
Type B87465(d)(3)
15 Apr 2026Complaint
15 Apr 2026Complaint
Investigated allegations that residents were being evicted and required to pay their full SSI. Interviews and records showed most residents denied eviction and denied being required to pay full SSI, with one resident indicating voluntary move-out and another reporting staff asked for full SSI but no funds were taken.
09 Apr 2026Complaint
09 Apr 2026Complaint
Investigated the staffing allegation and found there was not a preponderance of evidence that staffing was insufficient; interviews noted concerns but schedules and records indicated adequate staffing on each shift.
20 Mar 2026Complaint
20 Mar 2026Complaint
Investigated the allegation that staff did not provide adequate supervision resulting in residents eloping. Interviews indicated multiple staff and residents supported the concern.
Type B87413(a)(1)
23 Feb 2026Complaint
23 Feb 2026Complaint
Investigated a complaint and found failures in dispensing medications as prescribed and in responding promptly to residents' care needs. It also found concerns that personal belongings weren't safeguarded, laundry services were inadequate, and meals were not consistently provided.
Type B87465(d)(3)
Type B87468.1(a)(2)
12 Feb 2026Complaint
12 Feb 2026Complaint
Investigated an allegation that staff did not provide activities for residents; interviews and activity calendars showed a variety of scheduled activities were offered.
22 Jan 2026Inspection
22 Jan 2026Inspection
Identified deficiencies related to administrator qualifications and incident reporting following a prior complaint.
Type B87405(b)(2)
Type B87211(a)(B)(D)
22 Jan 2026Complaint
22 Jan 2026Complaint
Investigated allegations that staff did not address a resident's change of condition and did not seek timely medical attention, resulting in a toe amputation.
Type A87466
Type B87411(a)
22 Jan 2026Complaint
22 Jan 2026Complaint
Investigated an allegation that staff did not maintain sanitary conditions and that odors were present, including marijuana smoking by staff or residents; the findings were unsubstantiated.
22 Jan 2026Complaint
22 Jan 2026Complaint
Investigated allegations about indoor smoking, food quality/quantity, and emergency call system. Evidence indicated smoking occurred only outside in designated areas, food was acceptable with options for seconds, and the call system functioned.
21 Jan 2026Complaint
21 Jan 2026Complaint
Identified multiple allegations including unqualified staff administering medication, not seeking timely medical care after an overdose, failing to report incidents, and delays in answering call lights. The investigation noted gaps in training, documentation, and resident record-keeping.
Type A87411(c)
Type A87466
Type A87468.1(a)(2)
Type B87468.1(a)(2)
Type B87211(a)(1)
21 Jan 2026Inspection
21 Jan 2026Inspection
Observed that 3 of 12 staff were not associated with the licensed operation, posing an immediate health, safety, or personal rights risk to people in care.
Type A87355(e)(3)
15 Jan 2026Inspection
15 Jan 2026Inspection
Identified deficiencies included three staff not associated with the facility, incomplete MAR registrations for residents, missing health and TB records for staff, and several maintenance and furnishing issues affecting residents' safety.
Type A87355(e)(3)
Type B87465(d)(3)
Type B87411(c)
Type B87303(e)(2)
Type B87307(2)(B)
Type B1569.626(a)(b)
Type B1569.625
Type B1569.69
15 Jan 2026Complaint
15 Jan 2026Complaint
Investigated the allegation that staff did not prevent the spread of a communicable disease and failed to notify residents' responsible parties of the outbreak.
14 Jan 2026Complaint
14 Jan 2026Complaint
Investigated allegation that staff did not notify the resident's responsible party about a scabies outbreak; records showed no documentation of notification.
Type B87211(a)(1)
07 Jan 2026Complaint
07 Jan 2026Complaint
Investigated an allegation that staff failed to provide adequate supervision, resulting in bruises on a resident. Interviews and records found no evidence of rough handling; residents reported staff were present and assisted appropriately, and bruising was attributed to the resident resisting care and concerns about privacy.
29 Dec 2025Complaint
29 Dec 2025Complaint
Investigated the allegation that staff did not answer residents' calls for assistance, resulting in a fall; interviews and records indicated insufficient evidence to prove the allegation.
22 Dec 2025Complaint
22 Dec 2025Complaint
Investigated allegation of insufficient staffing; determined there was adequate staffing to meet residents' needs even on days with many callouts.
17 Dec 2025Inspection
17 Dec 2025Inspection
Identified that a resident with an unstageable pressure injury was retained without an approved exception, violating prohibited health-condition rules.
Type A87615(a)(1)
16 Dec 2025Complaint
16 Dec 2025Complaint
Investigated an allegation that staff did not keep premises clean, safe, and sanitary. Interviews with residents and staff and a tour of the premises found no debris in rooms or common areas and no related incident records.
10 Dec 2025Complaint
10 Dec 2025Complaint
Identified that an itemized list of charges was not provided to the resident's authorized representative, and that a cholecystostomy tube was pulled out, resulting in hospital care.
Type B87609(b)(2)
Type B87507(g)(3)(B)(1)
24 Nov 2025Complaint
24 Nov 2025Complaint
Investigated findings showed staff did not address a resident's change in condition and did not obtain timely medical attention, resulting in hospitalization and toe amputation.
Type B87466
Type B87211(a)(B)(D)
21 Nov 2025Complaint
21 Nov 2025Complaint
Investigated a complaint that staff did not ensure resident records were maintained and readily available for emergency medical staff. Evidence showed records were not consistently accessible during emergencies.
Type B87411(d)(5)
21 Nov 2025Complaint
21 Nov 2025Complaint
Investigated an allegation that changes in residents' conditions were not properly addressed. Records showed missing reassessments and a lack of a catheter care plan for a resident returning from the hospital.
Type B87463(a)
Type B87463
Type B87457
21 Nov 2025Complaint
21 Nov 2025Complaint
Investigated and found a deficiency in maintaining resident records for emergency medical staff; an additional allegation was unsubstantiated.
CCR 87411(d)(5)Personnel Requirements - General
21 Nov 2025Inspection
21 Nov 2025Inspection
Identified that a serious incident report for an incident involving a resident on 09/09/2025 was not submitted to the department within 7 days.
Type B87211(a)(1)
17 Nov 2025Inspection
17 Nov 2025Inspection
Identified that a resident left the premises on 11/07 around noon, was missing for about a day, and was admitted to a hospital on 11/10.
13 Nov 2025Complaint
13 Nov 2025Complaint
Investigated the allegation that a resident did not have access to a call button.
Type B87468.1(a)(2)
06 Nov 2025Complaint
06 Nov 2025Complaint
Investigated allegations that staff failed to seek timely medical attention for a resident and did not communicate with the resident's representative promptly.
05 Nov 2025Inspection
05 Nov 2025Inspection
Identified failure to submit required incident and death reports within seven days after events involving a resident.
Type B87211(a)(1)
05 Nov 2025Complaint
05 Nov 2025Complaint
Investigated the allegation that timely medical attention wasn't sought for a resident and that staff did not contact the resident's representative promptly.
23 Oct 2025Complaint
23 Oct 2025Complaint
Investigated an allegation that staffing was insufficient to provide care to residents. Interviews with residents and staff described staffing concerns and potential risks when staff callouts occur.
20 Oct 2025Complaint
20 Oct 2025Complaint
Investigated a complaint alleging staff did not seek timely medical attention and that resident records were not readily available for emergency staff; found two regulatory deficiencies related to incident reporting and staff training.
CCR 87211(a)(1)Reporting Requirements
CCR 87411(d)(5)Personnel Requirements - General
20 Oct 2025Complaint
20 Oct 2025Complaint
Identified concerns that staff did not seek timely medical attention for a resident and that resident records were not readily available to emergency responders.
Type B87211(a)(1)
Type B87411(d)(5)
20 Oct 2025Complaint
20 Oct 2025Complaint
Investigated allegations that changes in residents' condition were not addressed, admission procedures were not followed, and residents were retained beyond their level of care, and that a re-assessment was not on file.
Type B87463(a)
20 Oct 2025Inspection
20 Oct 2025Inspection
Identified a deficiency for the lack of a documented plan for indwelling catheter care. This presented potential health and safety risks for residents requiring catheter management.
Type B87623
Type B87611
14 Oct 2025Complaint
14 Oct 2025Complaint
Investigated an allegation that staff did not follow proper discharge procedures. Found the resident was not properly assessed before hospital discharge, risking health and safety due to insufficient after-hours support.
Type B87224(a)
09 Oct 2025Complaint
09 Oct 2025Complaint
Investigated two complaints and found no deficiencies.
02 Oct 2025Complaint
02 Oct 2025Complaint
Found that a resident fell due to inadequate supervision and that staff did not seek medical attention after an unwitnessed fall.
18 Sept 2025Complaint
18 Sept 2025Complaint
Investigated allegations of inadequate supervision leading to a resident’s fall with a fracture and of failure to seek timely medical attention after the fall.
Type A87468.1(a)(2)
Type A87465(g)
10 Sept 2025Complaint
10 Sept 2025Complaint
Investigated allegations that staff treated residents with dignity, left residents soiled for extended periods, and did not respond promptly to call buttons. Findings showed no evidence to support these claims.
27 Aug 2025Complaint
27 Aug 2025Complaint
Found that staff left a resident in soiled clothing for a period and the resident's room had a strong odor.
Type B87466
Type B87303(a)
21 Aug 2025Inspection
21 Aug 2025Inspection
Identified that a staff member did not have a Criminal Background Clearance and Clearance Transfer before working with residents, posing an immediate health and safety risk.
Type A87355(e)(2)
20 Aug 2025Complaint
20 Aug 2025Complaint
Investigated the allegation that staff mishandled residents' medications and found no evidence to support the violation.
20 Aug 2025Complaint
20 Aug 2025Complaint
Investigated an allegation that a resident was unlawfully evicted. Interviews and records indicated the resident left with consent and there was no eviction notice.
13 Aug 2025Inspection
13 Aug 2025Inspection
Identified that a resident file could not be located, leaving records incomplete. It posed a safety risk to residents.
Type B87506(a)
01 Aug 2025Complaint
01 Aug 2025Complaint
Investigated multiple allegations about residents' dietary needs, dental hygiene, outdoor activities, comfortable accommodations, refunds, and sanitation. Interviews and records were reviewed, and there was no evidence to support these allegations.
24 Jul 2025Inspection
24 Jul 2025Inspection
Investigated an allegation from a complaint and noted that more documentation was needed to complete the review.
17 Jul 2025Complaint
17 Jul 2025Complaint
Investigated allegations that staff failed to prevent residents' falls, untrained staff administered medications, and staff handled residents roughly. Observed that staff maintained close supervision and were actively assisting residents, and identified that some MedTech certifications were current while others lacked up-to-date training.
17 Jul 2025Complaint
17 Jul 2025Complaint
Investigated nine allegations of rough handling, improper restraints, unsafe environment, lack of privacy, medication mismanagement, residents left unattended, inadequate food service, improper medication storage, and untimely changes in care; found no conclusive evidence to support the allegations.
17 Jul 2025Complaint
17 Jul 2025Complaint
Investigated four specific care allegations—unstageable pressure injury due to lack of staff care, medication not provided as prescribed, no daily activities offered, and inadequate feeding—and found insufficient evidence to confirm violations.
02 Jul 2025Complaint
02 Jul 2025Complaint
Investigated allegation that staff did not assist resident with care needs in a timely manner; interviews and observations found no evidence that this occurred.
18 Jun 2025Complaint
18 Jun 2025Complaint
Found lack of supervision led to a resident being assaulted by another resident while in care.
04 Jun 2025Complaint
04 Jun 2025Complaint
Investigated allegations that staff handled residents roughly, used improper restraints, failed to provide a safe environment and privacy, mismanaged medications, left residents unattended, provided inadequate food service, did not store medications properly, and did not change residents in a timely manner. There was insufficient evidence to determine whether these violations occurred.
29 May 2025Inspection
29 May 2025Inspection
Investigated an allegation that medication administration records were incomplete and staff certifications were not current, creating potential risks to residents.
Type B87413
Type B87412
Type B87411
Type B87465
Type B1569.625
29 May 2025Complaint
29 May 2025Complaint
Investigated allegations that residents suffered multiple falls, medication was administered by untrained staff, and staff handled residents roughly; findings indicated the allegations were unsubstantiated.
28 May 2025Complaint
28 May 2025Complaint
Investigated allegations that staff failed to provide adequate care, medications as prescribed, daily activities, and adequate meals; found insufficient evidence to determine whether violations occurred.
22 May 2025Complaint
22 May 2025Complaint
Investigated allegations that staff handled residents roughly, used inappropriate restraints, failed to provide a safe environment, did not respect privacy, mismanaged medications, left residents unattended, provided inadequate food service, did not store medications properly, and did not change residents in a timely manner. Found no evidence to support these allegations and determined them unsubstantiated.
08 May 2025Complaint
08 May 2025Complaint
Investigated the allegation of lack of supervision resulting in a resident being assaulted by another resident; found insufficient evidence to support the allegation.
30 Apr 2025Complaint
30 Apr 2025Complaint
Investigated a complaint alleging staff did not meet residents' dietary and dental needs, did not provide outdoor activities, did not provide comfortable accommodations, did not refund responsible parties, and did not keep the facility sanitary; interviews and records showed no evidence to support the allegations.
28 Apr 2025Complaint
28 Apr 2025Complaint
Investigated allegations that a resident sustained unexplained injuries, grooming needs were not met, and a change in medical condition was not addressed promptly.
03 Apr 2025Inspection
03 Apr 2025Inspection
Identified a deficiency for failing to submit serious incident reports within 7 days of incidents involving residents.
Type B87211(a)(1)
19 Feb 2025Complaint
19 Feb 2025Complaint
Investigated a complaint alleging staff mismanaged a resident's medication, including missed diabetic medications and inadequate glucose monitoring; findings showed significant gaps in medication records and related care documentation.
Type B87465(a)(4)
31 Dec 2024Complaint
31 Dec 2024Complaint
Investigated a complaint alleging staff did not report incidents to residents’ responsible parties and that medications were not administered as prescribed or proper training occurred; findings indicated medication documentation and training gaps.
Type B87465(h)(6)(A-H)
Type B87412(c)(1-2)
19 Dec 2024Complaint
19 Dec 2024Complaint
Investigated allegations that residents were forced to use the medical care provider, that staffing was insufficient to meet residents' needs, and that staff falsified records; there was not a preponderance of evidence to prove these violations.
16 Dec 2024Complaint
16 Dec 2024Complaint
Investigated the allegation that staff did not post notices for resident council meetings and found there was no resident council and notices were not posted.
Type B87221
16 Dec 2024Complaint
16 Dec 2024Complaint
Investigated a complaint alleging improper medication administration and various resident-care concerns; identified discrepancies in medication records for five residents and reviewed related medical orders, while other allegations about privacy, belongings, prescribed garments, and cleanliness were examined with differing findings.
Type B87465(a)(4)
10 Dec 2024Inspection
10 Dec 2024Inspection
Identified multiple deficiencies in residents’ needs assessments, staff health screenings and First Aid/CPR certification, and medication documentation.
Type B87457(c)(1)
Type B87465(a)(4)
Type B87411(c)(1)
Type B87411(f)
06 Nov 2024Complaint
06 Nov 2024Complaint
Found that staff reported incidents involving residents in a timely manner; interviews and incident records showed no discrepancies in reporting.
31 Oct 2024Complaint
31 Oct 2024Complaint
Investigated a complaint that staff did not post notices for resident council meetings and found the allegation unsubstantiated.
17 Oct 2024Complaint
17 Oct 2024Complaint
Investigated the allegation that a resident sustained multiple unexplained injuries while in care; reviewed records, EMS reports, and interviews.
Type A87466
02 Oct 2024Complaint
02 Oct 2024Complaint
Investigated allegation that staff did not report incidents to licensing. Found that a written report was not submitted for a resident's death as required.
Type B87211(a)(b)(d)
02 Oct 2024Inspection
02 Oct 2024Inspection
Investigated an incident in which two residents engaged in inappropriate sexual activity. Further investigation was needed due to insufficient information.
31 Aug 2024Complaint
31 Aug 2024Complaint
Identified that staff did not notify the authorized representative about a resident's hospitalization.
Type B87705(b)(1)
Type B87211(b)(d)
15 Jul 2024Complaint
15 Jul 2024Complaint
Investigated allegation that licensee did not isolate COVID-19 positive residents and found insufficient evidence to determine whether isolation occurred.
09 Jul 2024Complaint
09 Jul 2024Complaint
Found that staff did not safeguard residents' personal belongings.
Type B87217(b)
01 Jul 2024Complaint
01 Jul 2024Complaint
Identified no preponderance of evidence to support the four allegations. Interviews and observations found staffing, food quality, odor control, and notification practices adequate.
20 Jun 2024Complaint
20 Jun 2024Complaint
Investigated relocation of residents without notifying them or their families and concerns that construction created an unsafe or uncomfortable environment.
Type B87468.1(a)(2)
Type B87468.1(a)(8)
22 May 2024Complaint
22 May 2024Complaint
Identified that medications were not administered as prescribed and there were delays in refills, resulting in residents going days without needed medications.
Type B87464(f)(4)
Type B87465(a)(2)
03 May 2024Complaint
03 May 2024Complaint
Investigated a complaint alleging lack of on-the-job training, improper medication administration, and improper storage of medications; found no evidence to support these allegations.
21 Mar 2024Complaint
21 Mar 2024Complaint
Investigated the admission of a resident with a prohibited health condition and found operations occurring beyond the license limits.
Type A87615(a)(4)
Type B87204(a)
24 Jan 2024Complaint
24 Jan 2024Complaint
Investigated the complaint and found the allegations not supported. No deficiencies were identified.
24 Jan 2024Complaint
24 Jan 2024Complaint
Investigated a complaint alleging medication mismanagement and falsification of documents; interviews and medication record reviews found no evidence to support either allegation.
19 Jan 2024Inspection
19 Jan 2024Inspection
Identified discrepancies in medication administration records and missing documentation showing whether residents took or refused prescribed medications.
Type B87465
19 Jan 2024Inspection
19 Jan 2024Inspection
Observed compliance with applicable standards during a pre-licensing evaluation for a new residential care facility for the elderly. Fire clearance, safety measures, medication storage, and basic living and kitchen requirements appeared in order.
12 Jan 2024Complaint
12 Jan 2024Complaint
Investigated the allegation that staff did not order refills for residents' medications in a timely manner.
12 Jan 2024Complaint
12 Jan 2024Complaint
Investigated the allegations that staffing was insufficient, residents were left in soiled diapers, and meals were served cold; interviews and record reviews were conducted.
08 Jan 2024Complaint
08 Jan 2024Complaint
Investigated allegations about changes in a resident's condition, failure to inform authorized representatives, and providing medical information to emergency personnel; findings did not support the claims.
06 Jan 2024Complaint
06 Jan 2024Complaint
Investigated allegation that staff did not keep accurate narcotic medication records for residents. Interviews and records showed documentation errors in narcotic medications.
Type A87465(d)(3)
04 Jan 2024Complaint
04 Jan 2024Complaint
Identified that a consultant served as administrator from 10/31/23 to 12/11/23 without the required certification. Found that the licensee did not report the personnel change to the licensing agency.
Type B87405(a)
Type B87211(a)(2)
21 Dec 2023Complaint
21 Dec 2023Complaint
Investigated the allegation that staff mismanaged residents’ medication and found multiple medication administration errors and documentation discrepancies.
Type A87468.1(a)(2)
20 Dec 2023Complaint
20 Dec 2023Complaint
Identified deficiencies in care including improper changes to a colostomy bag, failure to seek timely medical attention for a resident, and delays in medication orders.
Type B87621(a)(2)
Type B87466
Type B87465(a)(6)(E)
Type B87465(e)
20 Dec 2023Complaint
20 Dec 2023Complaint
Investigated the allegation that the facility lacked an administrator and the allegation of insufficient staffing.
Type B87355(e)(2)
Type B87355(c)
13 Dec 2023Complaint
13 Dec 2023Complaint
Investigated allegation that supervision was not adequate, resulting in a resident wandering away.
Type A87468.1(a)(2)
13 Dec 2023Inspection
13 Dec 2023Inspection
Identified that an elopement from the premises on 12/3/23 was not reported to CCLD and that the back gate did not close properly, posing safety risks.
Type B87211(a)(D)
Type B87303(a)
07 Dec 2023Complaint
07 Dec 2023Complaint
Investigated three allegations about bathing, activities, and medications; found these claims unsubstantiated.
20 Nov 2023Inspection
20 Nov 2023Inspection
Identified that two consultants were not associated with the site, creating an immediate health and safety risk to residents.
Type A87355(e)(2)
16 Nov 2023Inspection
16 Nov 2023Inspection
Confirmed a licensing evaluation occurred on 11/16/2023 with an administrator present and identification verified; census showed 69 residents.
06 Oct 2023Inspection
06 Oct 2023Inspection
Observed that safety measures, staff records, and resident care documents were in order during an unannounced visit.
06 Aug 2022Inspection
06 Aug 2022Inspection
Observed compliance with safety and care standards; no deficiencies were found.
30 Mar 2022Complaint
30 Mar 2022Complaint
Investigated allegation that residents' visitation was limited to scheduled 30-minute visits in a designated area and not private. Findings showed privacy was not ensured and exceptions were sometimes allowed.
Type B87468.1(a)(11)
18 Nov 2021Complaint
18 Nov 2021Complaint
Investigated the allegation that staff left a resident in soiled clothing for an extended period resulting in a rash, and the allegation that a resident sustained a bladder infection while in care; found no evidence to support either allegation.
21 Oct 2019Inspection
21 Oct 2019Inspection
No deficiencies were cited during the annual visit conducted by the Licensing Program Analyst.
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Mirador Living is not affiliated with the owner or operator(s) of Brittany House Residential Memory Care. The information above has not been verified or approved by the owner or operator. For exact information, please contact Brittany House Residential Memory Care directly. There is no cost for this service. We are compensated by the community you select.
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