Overall sentiment across the reviews is positive, with the strongest and most consistent theme being the quality and character of the staff. Multiple reviewers used words like caring, compassionate, attentive, accommodating and responsive to describe caregivers and management. Families repeatedly reported feeling that their loved ones were well looked after, especially during the COVID crisis when reviewers said staff kept everyone safe and gave high-quality care. Staff communication and a supportive director were also highlighted; several reviewers noted that administrative or payment issues were handled helpfully.
Care quality is a clear strength. In addition to emotional support, reviewers specifically mentioned proper medication management and staff familiarity with long-term care practices. Several accounts emphasize that residents are engaged and have friendships and daily life at the home, and many families said their loved ones were happy there and that they would recommend the facility.
Facilities and affordability are mixed but generally favorable for the price point. Positive comments point to clean, cheerful common areas and recent cosmetic updates (fresh paint, some new carpeting, and remodeled sections). Room sizes are described as decent, with some rooms that can be configured for two residents. The facility is repeatedly described as offering good value for money and as accepting SSI as full payment, making it an appealing option for budget-conscious families.
However, there are recurring concerns related to the physical plant and consistency of service. Several reviewers described parts of the building as older or having worn carpeting and noted that, while some areas have been updated, other sections still show their age. Specific maintenance problems were cited (water heater and air conditioning issues). Cleanliness and hygiene are inconsistent in the reports: while many say the place is clean, multiple comments raised worrying issues such as dirty locations, cigarette smells, and reports of food-service lapses (no gloves, fingertip contact with glasses). These accounts suggest variability in housekeeping and food handling practices at times.
Dining and activities show mixed reviews. Some residents and families praise the food and daily activities (cards, billiards, central patio, colorful atmosphere). Others reported that meal quality declined during or after COVID and that activity offerings were insufficient or inconsistent. This split indicates that programming and meal quality may depend on staffing levels or the time period being referenced (pre- vs. post-COVID adjustments).
Population mix and staffing pressures are other important patterns. A few reviews call out a high percentage of psychiatric residents, which may be a concern or a mismatch for some families depending on their loved one’s needs. Several reviews also note that staff are "very busy," implying possible staffing constraints that could impact responsiveness or the consistency of non-medical services. While most accounts praise staff compassion and knowledge, the workload pressure could explain inconsistencies in housekeeping, activities, and meal service reported by some families.
Bottom line: Regent Villa appears to offer warm, compassionate caregiving and good medical oversight for residents at an affordable price, with several recent cosmetic improvements and an engaged staff and director. The chief caveats are variability in facility cleanliness and maintenance, occasional food-service and activity inconsistencies (exacerbated by COVID), and some concerns about resident mix and building age. Prospective families should weigh the strong staff reputation and value against these practical concerns, and consider an in-person visit focused on current cleanliness, smell/air quality, activity schedules, dining, and maintenance status to confirm it fits their loved one’s needs.
