I toured for my mother and was impressed - staff are consistently friendly, caring and very responsive. The building is clean and recently renovated with large, well-appointed rooms, a lovely courtyard, salon, laundry and convenient transportation. Dining is pleasant (meals and snacks), the activities calendar is full (bingo, walks, outings, music and social events), and memory-care options are available. Overall a warm, well-run community that felt like a good fit and good value.
Loved one of resident
Jul 2026
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Reviews
3.36·(112)
Overall rating
5
4
3
2
1
Care
3.3
Staff
3.5
Meals
3.2
Amenities
3.2
Value
2.7
Pros
Caring and personable staff
Engaging activities program (bingo, walks, groups)
Remodeled dining and common areas
Garden and courtyard with seating
Memory-care services available
Three meals plus snacks provided
Transportation and organized outings
Proximity to hospital
Variety of room sizes and upgrade options
On-site salon and laundry services
Cons
Inconsistent staffing levels and high turnover
Long response times to resident assistance requests
Medication-management and clinical oversight weaknesses
Incontinence-care delays and supply-management gaps
Sanitation and cleanliness inconsistencies
Inconsistent food quality and limited fresh options
Privacy and personal-property management gaps
Dated resident rooms and deferred maintenance
Weekend and overnight staffing shortages
Unclear ancillary fees and billing communication
Variability in memory-care program quality
Communication and managerial responsiveness gaps
Summary of reviews
Montclair Royale elicits strongly mixed impressions. Many families praise the interpersonal side of care: staff members are often described as friendly, warm, and attentive, and the community offers a steady slate of activities (bingo, walks, fitness, music groups, church visits and occasional outings). Renovated public spaces — notably the dining room, lobby and courtyard — are commonly cited as attractive and comfortable, and the facility’s proximity to a hospital and availability of memory-care programming are viewed as practical advantages. Several reviewers also note a range of room options, on-site salon and laundry services, and transportation for appointments and shopping.
At the same time, a recurrent pattern of operational weaknesses appears across reviews. Staffing is frequently described as inconsistent: families describe high turnover, cutbacks, and thin weekend or overnight coverage that contribute to long waits for assistance and delays in toileting, bathing and other basic care tasks. Reviewers raised concerns about medication handling and clinical oversight, including missed medication checks and medication-related communication gaps with families. These staffing issues are linked to broader safety and service failures in some accounts, including falls that led to hospitalization and missed clinical follow-up.
Dining and housekeeping present a mixed picture. Several families report that meals and menu quality were strong initially but became inconsistent, with limited fresh options and high-carbohydrate or low-variety offerings at times. Housekeeping and laundry performance is uneven: while some residents live in clean, pleasant rooms, others describe dated rooms, maintenance backlogs (worn carpet, peeling paint), sanitation inconsistencies and odor concerns in common or resident areas. Incontinence-care delays, missing personal items, and laundry mishandling are specific operational themes that affect resident dignity and family confidence.
Management and culture-related issues recur in the feedback. Reviewers describe variable responsiveness from administration, communication gaps between management, staff and families, and a period of ownership/management transition that some families feel contributed to service instability. There are also concerns about staff conduct and tone, privacy lapses (including an account of unauthorized recording), and inconsistent enforcement of policies. Ancillary costs — for medication administration, bathing assistance, and other services — are cited as a factor that affects value perception relative to price.
In summary, Montclair Royale offers meaningful strengths for some residents: engaged caregivers, active programming, attractive shared spaces and practical location advantages. However, the facility also shows persistent operational and consistency challenges that prospective residents and families should investigate further — namely staffing stability, clinical oversight, cleanliness and maintenance, dining consistency, and communication/billing transparency. Visiting multiple times (including weekends and evenings), reviewing staffing ratios and clinical protocols, touring memory-care areas specifically, and asking for written explanations of ancillary fees and incident-reporting practices are recommended steps for families considering placement.
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Location
Montclair Royale is located at 9685 Monte Vista Ave, Montclair, CA, 91763.
About Montclair Royale
Montclair Royale sits in Montclair, California, close to Claremont, Upland, and surrounding cities, and you'll find it nestled against the San Bernardino Mountains, which makes for some nice views and a pleasant setting, and there's public parks nearby if folks like getting outside once in a while, though the place itself has its own landscaped courtyard, a barbeque picnic area, plus patios or balconies on some apartment homes, so residents can sit out and enjoy the weather right at home. The building has plush carpets, walk-in closets, and vertical blinds in each unit, and all utilities are paid except telephone and cable, which you don't see everywhere, and air conditioning keeps everything cool and comfortable. The facility offers studios and one-bedroom apartments with wheelchair accessible showers and full tubs, as well as a choice to bring in your own furniture or use furnished suites for convenience, making it flexible for different needs.
Montclair Royale provides a licensed residential care facility for the elderly, offering independent living, assisted living, and memory care, including special support for Alzheimer's and dementia, with a safeguarded area to prevent wandering, cognitive activities, and staff trained in handling memory needs. You can expect staff to help with non-medical issues like medication reminders, bathing, or moving around, and they're available around the clock, plus there's a 24-hour emergency system for safety. Housekeeping and meal services are part of life here, with three home-cooked meals prepared daily, snacks, and a private dining room for family events or gatherings. The community is pet-friendly for those who want to bring their animal friends along, and it offers respite care for short stays as well as aging-in-place, so residents can remain even as care needs change.
Inside, residents keep busy with a game room, library, lounge, and a screening room for movies, which are nice for social time or for a quiet afternoon. There are wellness programs, devotional services, and planned social, educational, and entertainment activities to give everyone a chance to join in. There's a beautician available on-site, too, which helps people feel their best, and you'll find resident parking and easy access to bus lines-plus the facility provides transportation to appointments, stores, and errands, sometimes at no extra cost, which makes things easier if someone doesn't drive anymore.
Other features include accessible living for those with disabilities, friendly staff, and plenty of floor plans to choose from, so whether a person needs just a little help or more support each day, there's an option that fits, and the building keeps safety in mind, which can ease worries. Montclair Royale focuses on providing comfort, nutritious meals, convenient amenities, and respectful care, so older adults can live in a welcoming environment while staying as independent as possible, and family members can visit, take a tour, or even have a meal with their loved one to see what daily life is like here.
People often ask...
Montclair Royale offers independent living, assisted living, and memory care.
There are 23 photos of Montclair Royale on Mirador.
Yes, Montclair Royale allows residents to age in place and adjust their level of care as needed.
The full address for this community is 9685 Monte Vista Ave, Montclair, CA 91763.
No, Montclair Royale does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Observed clean, sanitary areas with no unsafe conditions or repair issues.
11 Mar 2026Complaint
11 Mar 2026Complaint
Investigated an allegation that staff inappropriately changed a resident's rent without notice. Findings showed no evidence to prove the alleged violation.
02 Mar 2026Inspection
02 Mar 2026Inspection
Investigated three allegations: staff borrowed money from a resident; a resident sold narcotics to another resident; and staff disclosed personal information about residents; no deficiencies observed.
09 Feb 2026Complaint
09 Feb 2026Complaint
Investigated an allegation that rooms occupied by residents were not heated to 68 degrees. Findings showed a temporary thermostat malfunction fixed by maintenance, tampering led to temperature changes, and a locked cover was installed; there was no evidence to support the heating allegation.
09 Feb 2026Complaint
09 Feb 2026Complaint
Investigated a complaint about medication handling and resident safety. Found medications were administered as prescribed, no resident was confined to a wheelchair, and the exit door was in good repair.
09 Feb 2026Complaint
09 Feb 2026Complaint
Investigated allegations found no corroborating evidence for medication mismanagement, staffing shortages, or inappropriate behavior.
18 Dec 2025Complaint
18 Dec 2025Complaint
Investigated the allegation that staff did not seek medical attention for a resident and the allegation that staff did not prevent the spread of bodily fluids; both were found unsubstantiated.
17 Dec 2025Complaint
17 Dec 2025Complaint
Found no evidence to support all three allegations regarding maintenance, scabies, and preventive health measures.
17 Dec 2025Complaint
17 Dec 2025Complaint
Investigated the allegation that staff did not properly intervene when one resident verbally/physically attacked another. Interviews indicated staff redirected and offered assistance, and residents and a relative stated staff kept the resident safe.
16 Dec 2025Complaint
16 Dec 2025Complaint
Investigated allegations that carpet was not in good repair, outside premises were not in good repair, and the outside patio was not clean; findings indicated no evidence to support these claims.
08 Dec 2025Inspection
08 Dec 2025Inspection
Found a medication administration issue where resident medications were not dispensed per physician orders, and a staff TB test result was missing.
Type B87465(c)(2)
21 Oct 2025Complaint
21 Oct 2025Complaint
Investigated three care-related allegations regarding toileting, grooming, and hydration. Interviews indicated staff responded appropriately to residents' needs.
26 Jun 2025Complaint
26 Jun 2025Complaint
Identified that a staff member who provided care did not have a criminal record clearance before starting work. This failure was cited as a violation.
Type A87355(b)(2)
Type A87355(a)
02 Apr 2025Complaint
02 Apr 2025Complaint
Investigated the allegation that staff yelled at a resident; interviews and observations found no evidence of staff yelling.
25 Oct 2024Complaint
25 Oct 2024Complaint
Investigated claim that medications were not kept safe and locked. Found that medtech carts and the medtech room were kept locked, and insulin was provided from the refrigerator for residents to self-administer.
14 Oct 2024Inspection
14 Oct 2024Inspection
Identified multiple deficiencies affecting resident safety and administrative records, including missing carbon monoxide detectors on each floor, incomplete staff TB testing, missing pre-placement appraisals, and unsigned admission agreements.
Type A1569.311
Type A87608(a)(5)(A)
Type A87705(c)(5)
Type A87705(l)(7)
Type B1569.618(a)
Type B87303(a)(1)
Type B87412(a)(12)
Type B87456(a)(2)
Type B87555(b)(15)
Type B87507(c)
Type B1569.695(e)(2)
23 Feb 2024Complaint
23 Feb 2024Complaint
Investigated allegations that staff posed a risk to residents and illegally evicted a resident; findings did not establish these claims.
30 Jan 2024Complaint
30 Jan 2024Complaint
Investigated the allegation that staff hit a resident. Interviews indicated the resident experienced multiple falls and staff denied any physical contact.
14 Dec 2023Complaint
14 Dec 2023Complaint
Identified that a resident was relocated without the required 30-day eviction notice and a prior reappraisal. A separate claim about safeguarding the resident's personal belongings lacked sufficient evidence.
Type A87224(a)
27 Nov 2023Complaint
27 Nov 2023Complaint
Investigated a complaint about a resident's care and safety, including missed medical appointments, leaving unassisted, not following physician's orders, cleanliness issues, nutritional concerns, and not assisting with medical care.
17 Nov 2023Inspection
17 Nov 2023Inspection
Investigated a resident's death in care and found no deficiencies.
21 Oct 2023Inspection
21 Oct 2023Inspection
Observed no deficiencies during a comprehensive annual review.
16 Oct 2023Complaint
16 Oct 2023Complaint
Identified a violation of eviction procedures, including incorrect contact information for the Long-Term Care Ombudsman on an eviction notice.
Type A87224(a)(4)
Type A87224(c)
16 Oct 2023Complaint
16 Oct 2023Complaint
Investigated allegations that residents could not access a wheelchair, that rooms were not clean, and that call lights were not working. The allegations were unsubstantiated.
05 Oct 2023Inspection
05 Oct 2023Inspection
Identified findings during an unannounced case management visit and obtained signatures for an amended document.
05 Oct 2023Complaint
05 Oct 2023Complaint
Investigated allegations that a resident sustained an unexplained injury, wandered away from the unit, and that staff did not provide daily activities or accurate information. The allegations were unsubstantiated.
13 Sept 2023Inspection
13 Sept 2023Inspection
Observed an unannounced case management visit to deliver findings and obtain signatures for an amended document... staff interaction and an exit interview.
31 Aug 2023Inspection
31 Aug 2023Inspection
Identified unsanitary conditions and safety hazards on the memory care unit, including fecal matter in a resident's room cabinet, debris in the bathtub, and an unsecured second-floor window with a damaged screen.
Type A87303(f)(1)
Type A87303(c)
Type B87303(a)
31 Aug 2023Inspection
31 Aug 2023Inspection
Conducted an unannounced case management visit to deliver findings and obtain signatures for an amended complaint.
31 Aug 2023Inspection
31 Aug 2023Inspection
Identified findings regarding the allegation during an unannounced case-management visit.
31 Aug 2023Complaint
31 Aug 2023Complaint
Investigated allegation that staff did not meet the resident's dietary needs. Evidence indicated meals were provided and dietary needs were met.
31 Aug 2023Inspection
31 Aug 2023Inspection
Observed an unannounced case management visit, collected signatures for an amended record, and discussed findings with staff.
28 Aug 2023Complaint
28 Aug 2023Complaint
Investigated an allegation that a resident was physically attacked by another resident. The investigation found supervision and care were insufficient to keep residents safe.
Type A87468.2(a)(4)
23 Aug 2023Inspection
23 Aug 2023Inspection
Found no deficiencies during the visit.
23 Aug 2023Complaint
23 Aug 2023Complaint
Investigated an allegation that staff abandoned a resident at a mental health facility. The investigation found the allegation could not be supported by evidence.
22 Aug 2023Complaint
22 Aug 2023Complaint
Investigated the complaint about hot water and a ceiling leak; the boiler failed from 1/30/23 to 2/3/23 and was repaired by 2/6/23, restoring hot water, and a resident room showed a ceiling stain with patches and prior leaks. Interviews and observations found no evidence of clothing damage from laundry, cold meals, or pest problems, with laundry, meal delivery, and pest control arrangements described.
Type A87303(e)(2)
Type B87303(e)(2)
22 Aug 2023Complaint
22 Aug 2023Complaint
Investigated an allegation that staff allowed a resident to leave without supervision; interviews and records indicated the resident could leave unaccompanied.
22 Aug 2023Complaint
22 Aug 2023Complaint
Investigated allegations that a resident was financially exploited by an unknown person and that prescribed medications were not given as directed; findings indicated there was no evidence to support these claims.
17 Aug 2023Inspection
17 Aug 2023Inspection
Observed that two chemical storage cabinets were unlocked, leaving disinfectants and other potentially dangerous items accessible to residents.
Type A87309(a)
31 Jul 2023Complaint
31 Jul 2023Complaint
Investigated an allegation that staff did not inform the resident's responsible party about incidents; there was not a preponderance of evidence to prove the alleged violation occurred.
28 Jul 2023Complaint
28 Jul 2023Complaint
Investigated complaints about medication assistance, kitchen condition, pests, dietary records, and water temperature; identified concerns with food service.
Type B87555(b)(17)
24 Jul 2023Complaint
24 Jul 2023Complaint
Investigated an allegation that staff did not inform the resident's authorized person about changes to care or placement; findings indicated the claim was not proven.
24 Jul 2023Complaint
24 Jul 2023Complaint
Investigated an allegation that staff threatened a resident, and issues with clothing provision and laundry facilities; the findings for all allegations were unsubstantiated.
24 Jul 2023Complaint
24 Jul 2023Complaint
Investigated a resident fall allegation; evidence did not establish that the injury resulted from care provided.
18 Jul 2023Inspection
18 Jul 2023Inspection
Observed that resident rooms had missing window shades, missing closet doors, stains on the carpet near the bed, and towel racks broken from the wall. Maintenance records showing maintenance issues were not kept.
Type B80087(a)
17 Jul 2023Complaint
17 Jul 2023Complaint
Identified an illegal eviction involving a three-day notice issued without prior written approval, and a subsequent 30-day eviction notice deemed invalid.
Type B87224(b)
28 Jun 2023Inspection
28 Jun 2023Inspection
Conducted a case management visit and interviewed staff. No deficiencies were observed.
28 Jun 2023Complaint
28 Jun 2023Complaint
Investigated allegations that staff failed to provide a safe environment, safeguard a resident's personal belongings, and reimburse the resident. The findings indicated insufficient evidence to prove the allegations.
31 May 2023Complaint
31 May 2023Complaint
Investigated an eviction issue and safeguarding of a resident's belongings. The eviction notice contained incorrect contact information, violating required notice content.
Type A1569.683(a)(2)
30 May 2023Complaint
30 May 2023Complaint
Found privacy for residents during care was not protected due to missing window blinds, exposing rooms when lit. Also found maintenance tracking was ineffective, with one worker and no clear record of work orders or repair progress.
Type B80087(a)
Type B87468.2(a)(1)
30 May 2023Complaint
30 May 2023Complaint
Investigated allegation that staff did not provide meals as suggested by the doctor.
22 Mar 2023Inspection
22 Mar 2023Inspection
Investigated a theft and loss incident involving a resident, where contraband and other items were removed from the room, staff cleaned the room, and the resident became irate prompting police involvement. No deficiencies were observed.
06 Mar 2023Inspection
06 Mar 2023Inspection
Conducted a case management visit regarding a complaint; no deficiencies were observed.
10 Jan 2023Inspection
10 Jan 2023Inspection
Found no deficiencies during the visit; interviewed four residents and one staff member.
Type B87555(b)(8)
07 Dec 2022Complaint
07 Dec 2022Complaint
Found that the memory care unit door was broken, allowing residents to elope, along with disrepair and food safety concerns; staff handling and medication practices were reviewed.
Type B87307(d)(2)
Type B87555(b)(8)
07 Dec 2022Complaint
07 Dec 2022Complaint
Investigated a complaint alleging uncleared staff, training gaps, and safety concerns; found staff worked before clearance and one staff member had not completed initial medication training, and observed safety issues such as a broken front door and a leaking ceiling.
Type A87355(e)(1)(e)
Type B87307(d)(2)
Type B87411(c)(3)(D)
27 Oct 2022Inspection
27 Oct 2022Inspection
Identified that a staff member's criminal background clearance was not transferred to the facility and a resident's hospitalization was not reported to licensing.
Type A87355(e)(2)
Type B87211(a)(1)
27 Oct 2022Complaint
27 Oct 2022Complaint
Investigated a complaint that hospital calls were not answered promptly at night; found that night shift medical technicians did not transfer calls to their cellphones as required.
Type B87468.1(a)(9)
06 May 2022Complaint
06 May 2022Complaint
Investigated an illegal eviction allegation and reviewed related documentation. Also reviewed other allegations including medication administration, food service, linen, and safeguarding.
Type A87224(b)
06 May 2022Inspection
06 May 2022Inspection
Identified eviction notices given to two residents and noted related licensing concerns.
Type B87224(f)
Type B87405(a)
06 May 2022Complaint
06 May 2022Complaint
Investigated allegations about hygiene assistance, safeguarding belongings, clean clothes, lighting, linens, and notifying responsible parties; findings did not establish the alleged violations.
21 Mar 2022Inspection
21 Mar 2022Inspection
Found no imminent health and safety concerns during an unannounced visit, and the investigation remains open.
28 Feb 2022Complaint
28 Feb 2022Complaint
Investigated the allegation that residents' funds were mismanaged. Found that residents' money was not managed by staff; no Title 22 violations were observed.
22 Dec 2021Inspection
22 Dec 2021Inspection
Identified concerns about a third-party contractor engaging in inappropriate conduct with a resident, including sexual propositions and exposure, who had been on-site since July 2021 and reportedly was not fingerprinted.
Type A1569.17(b)(2)(C)
06 Dec 2021Complaint
06 Dec 2021Complaint
Investigated allegations that an administrator did not respond to a resident's representative, staff did not assist with incontinence needs, and rooms were malodorous; investigators found no evidence to prove the claims.
30 Sept 2021Inspection
30 Sept 2021Inspection
Investigated and discussed an amended complaint for case 18-AS-20190917100522.
21 Sept 2021Complaint
21 Sept 2021Complaint
Identified that the air conditioner was in disrepair and unable to maintain a comfortable temperature as required.
Type A87303(b)(1)
Type A87303(b)(2)
21 Sept 2021Inspection
21 Sept 2021Inspection
Observed infection control measures, including entry screening, daily temperature and symptom checks, staff PPE use, and isolation of the COVID-19 wing. No deficiencies were cited.
16 Jun 2021Complaint
16 Jun 2021Complaint
Investigated the allegation that staff are not trained to administer medications; training records indicated medication-related training was provided.
03 May 2021Complaint
03 May 2021Complaint
Investigated the allegation that readmitting a resident after hospital discharge was refused; identified a violation of rights related to involuntary eviction protections.
Type B1569.269(a)(22)
03 May 2021Inspection
03 May 2021Inspection
Identified that one of three allegations was amended to unfounded after review. An exit interview was conducted and the reason for the amendment was explained to the care coordinator.
03 May 2021Complaint
03 May 2021Complaint
Investigated the allegation of scabies and found it unfounded; precautionary treatments were completed and no current suspected cases remained.
21 Apr 2021Complaint
21 Apr 2021Complaint
Investigated a complaint alleging towels were not clean, carpets were unclean, and staff did not respond promptly to call buttons. Findings showed towels were clean for residents and carpets were generally clean, but call button responses were delayed and inconsistent.
Type B87468(a)
25 Mar 2021Complaint
25 Mar 2021Complaint
Found no evidence that lack of care and supervision caused self-harming behavior by the resident. Found that injuries were explained and documented, including bruises from restraints sustained during hospitalization, with no unexplained injuries noted.
02 Dec 2020Complaint
02 Dec 2020Complaint
Found the first allegation that staff failed to meet the resident's hygiene needs unfounded. Found the second allegation that staff neglect resulted in a pressure injury could not be established due to incomplete interviews, and found the third allegation that the emergency call button remained within reach.
24 Nov 2020Inspection
24 Nov 2020Inspection
Confirmed, after follow-up to a removal notice, that the staff member subject to the removal restriction was not present, employed, or residing at the location. Roster updated to reflect disassociation.
21 Sept 2020Complaint
21 Sept 2020Complaint
Found insufficient evidence to prove that staff retaliated against a resident. Interviews with staff and residents produced conflicting information; however, residents said they received helpful care and did not feel singled out or retaliated against.
31 Jan 2020Complaint
31 Jan 2020Complaint
Investigated allegations that staffing was insufficient to meet residents' needs, that scabies outbreaks occurred, that linens and clothing were not adequately cleaned, that personal belongings were not safeguarded, and that residents did not receive timely medical attention.
Type A87411(a)
Type B87307(3)(f)
Type B87303(g)(1)
Type B87211(2)
Type B87465(a)(1)
12 Nov 2019Inspection
12 Nov 2019Inspection
Reviewed safety conditions, staffing, and administrative compliance during an unannounced visit, noting proper posted required documents and adequate safety measures, but identifying expired CPR and First Aid cards for some staff members.
30 Sept 2019Inspection
30 Sept 2019Inspection
Conducted an unannounced visit to investigate a complaint, toured the interior and exterior grounds, including the memory and laundry areas, and interviewed staff; no deficiencies or penalties were identified.
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Mirador Living is not affiliated with the owner or operator(s) of Montclair Royale. The information above has not been verified or approved by the owner or operator. For exact information, please contact Montclair Royale directly. There is no cost for this service. We are compensated by the community you select.
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