The reviews present a highly polarized picture of All Saints Health Care: a subset of reviewers describe warm, attentive care, clean facilities, engaging activities, and staff who become like family, while another, significant subset reports serious safety, care-quality, and management issues. Praise centers on individual employees (particularly some CNAs and a van driver), music-based activities, and cleanliness; criticism centers on neglect, clinical failures, and organizational shortcomings that in some accounts resulted in severe harm.
Care quality and clinical safety are the most prominent and serious concerns raised. Multiple reviewers allege neglectful or unsafe care: delays in responding to crises, poor nursing follow-through, patients left uncleaned after soiling for hours, rough handling that produced bruises or drops, unexplained weight loss, and claims of resulting hospital transfers (including to a Children's Hospital) or even death. There are also specific allegations of overmedication and improper medication management. Several comments describe inadequate therapy services leading to muscle atrophy. A few reviewers explicitly warn others not to use the facility and allege very severe outcomes (including a Spanish-language report of brain damage in a child). These are serious, recurring themes and appear alongside allegations of trouble passing state inspections and legal actions sought by families.
Staffing, communication, and culture are reported inconsistently across reviews. Many reviews praise individual staff members as attentive, caring, friendly, and professional; CNAs are singled out positively in multiple accounts, and activities staff (music/guitar/singing) and even a van driver received praise for compassion and comfort. However, other reviewers describe unresponsive, rude, or paycheck-motivated staff, management that ignores feedback, and teams that are clearly overworked or understaffed. Several accounts note that the physician is rarely present and that social work support is unavailable or inconsistent. Miscommunication about who is responsible for nursing tasks and reports that staff disliked family presence were also described. There are reports of sudden firings, unemployment denial, high turnover, and personnel instability that compound family concerns about continuity and accountability.
Facility condition and resident life are also painted in mixed terms. Many reviewers describe the facility as very clean and well cared for, and some families report strong, regular communication from staff and enjoyable family-friendly events such as holiday visits. Music-based programming and short-stay experiences receive positive mention. Conversely, hygiene and personal-care issues for individual residents were reported (e.g., being left soiled, poor bathing or toileting care), raising questions about consistency of daily care practices even if the physical facility appears clean. Operationally, reviewers flagged lapses such as difficulty contacting a social worker, poor responsiveness in emergencies, and mismanagement that can lead to serious outcomes.
Taken together, the reviews suggest a facility with significant variability in resident experience: some families report excellent, attentive, and compassionate care, while others report neglect, unsafe clinical practices, and troubling outcomes. The most frequently recurring and serious patterns are delayed or inadequate responses during medical events, inconsistent hygiene and personal care, understaffing and staffing instability, and management/communication failures. Prospective families should weigh both the positive reports of caring staff and clean surroundings and the negative reports of clinical and safety failures. The reviews indicate that the quality of care a resident receives may depend heavily on specific staff on duty, staffing levels, and unresolved organizational issues rather than uniformly reliable institutional practices.
