Novato Healthcare Center

    1565 Hill Rd, Novato, CA, 94947
    4.2 · 24 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Excellent staff, concerning systemic safety

    I'm torn - the frontline care is often excellent: kind, attentive and professional staff, wonderful physical therapy, tidy rooms and residents who are well groomed. At the same time the building feels outdated, there are signs of understaffing and management that seems profit-driven, communication with families can be spotty, call systems sometimes fail, and I witnessed safety lapses (including a fall that wasn't properly reported). Occasional odor at the entrance and inconsistent meals were drawbacks. Bottom line: the staff do amazing hands-on work, but systemic and safety concerns give me serious reservations.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.21 · 24 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.1
    • Staff

      4.3
    • Meals

      3.0
    • Amenities

      2.0
    • Value

      4.2

    Location

    Map showing location of Novato Healthcare Center

    About Novato Healthcare Center

    Novato Healthcare Center cares for up to 181 residents and accepts Medicaid, so folks from different backgrounds can get the help they need without too much worry. The center offers both private and semi-private rooms, each made to be comfortable and a bit stylish, which helps everyone feel more settled. Skilled nursing services cover everything from general care to specialized help like wound management, palliative care, and Alzheimer's and dementia support, with a team led by experienced nurses and therapists who know how to manage complicated illnesses and daily routines. The staff gives personalized support, so care gets matched to each person's needs, and the place puts patient-centered care at the heart of what they do, using advanced treatment options for those who need them.

    They've got therapy programs, including physical, occupational, and speech therapy, each with their own tailored plans, and folks who need rehabilitation after surgery or illness can use these services for both short and long stays. For those with memory problems like Alzheimer's or other types of dementia, the environment is designed to be steady and nurturing, with specialized activities and attentive staff, while the wound care team uses advanced techniques to look after folks with serious or tricky wounds. The center handles a range of medical specialties too, from expert medication management to orthopedic and dialysis support.

    Meals are served in a spacious outdoor dining area, with a focus on nutritious food, and there are spaces indoors and out to relax or join activities, giving residents a chance to socialize or spend time quietly as they like. The recreational areas make it easier for people to stay engaged and active, and the aim is to promote each person's sense of well-being and recovery. The overall feel is welcoming, with amenities and support services built to help residents live as well as possible, whether they stay for a short time or call the center home for the long term.

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