House of Hope

    9617 Stanwin Ave, Pacoima, CA, 91331
    • Assisted living

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    About House of Hope

    House of Hope serves as a residential care facility for the elderly, offering a range of services in a place that's got 160 licensed beds and stands out with its Belmont Village Burbank feature, and you know, when you walk around, you see people with different needs getting real support, whether it's for assisted living, memory care, or even more specialized programs like the Hope Program, the Day Program, and Respite, plus there are comfort rooms set aside for relaxation and emotional support, which is something folks appreciate when they're feeling a little overwhelmed. The facility is also LGBT+ friendly, lets residents keep pets, and offers care for those with needs like TBI, bariatric support, two-person transfers, and insulin dependence, so it handles a wide set of medical and personal situations, with Hoyer lifts available for those needing assistance moving about. House of Hope doesn't just stick to one kind of care; there's independent living, memory care, assisted living, respite care, home care, hospice, skilled nursing, adult day programs, and even addiction recovery and mental health treatment, which includes therapy groups like the House of Hope Support Group and counseling through their own House of Hope Counseling Program. The staff provides constant supervision, works with medication management, meal preparation, laundry, and daily help like bathing, dressing, and getting folks from bed to chair, and while some facilities in the same group have a total licensed capacity for supporting 6 folks, House of Hope's main campus is much bigger, offering structured programs for short-term stays or recovery, even addiction and relapse prevention, with services for both adults and adolescents. The place handles meals for special diets and all-day dining, gives out rooms already furnished, and runs community activities like movie nights, walking paths, gardening, and social events, all while keeping in mind each person's health, dignity, and need for company. Residents have access to transportation, emergency alert systems, and coordination with healthcare providers, plus housekeeping and laundry services come standard, and the dining area lets people gather and eat together. With a focus on both the big needs-like memory care and hospice-and the small comforts, House of Hope tries to give residents a stable, safe, and friendly place to live and recover, supporting both medical needs and daily living, and always keeping the doors open for many different kinds of people from all walks of life.

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    State of California Inspection Reports

    20

    Inspections

    10

    Type A Citations

    9

    Type B Citations

    3

    Years of reports

    28 Jan 2025
    Found three residents in a home approved for six; hard-wired, interconnected smoke/CO detectors were functional, insulin stored in a locked mini-refrigerator, medications locked, and the pool area fenced and secured. Noted a caregiver providing care without a staff file and an administrator with an expired certification.
    • § 87412(a)
    • § 87355(e)(3)
    • § 87412(d)
    03 Sept 2024
    Investigated allegations of staff hitting a resident with an object, communication barriers, inadequate medical care, food service issues, and medication dispensing; interviews, observations, and record reviews indicated all allegations were unfounded.
    03 Sept 2024
    Investigated a complaint about incident reporting during an unannounced visit on 09/03/24, met with the caregiver, and reviewed records. No incident reports were submitted for any residents, and deficiencies were identified and noted.
    • § 87211(a)1
    03 Sept 2024
    Reviewed records and found no incident reports submitted to the licensing department regarding any residents.
    • § 87211(a)1
    03 Sept 2024
    Found no evidence to support the allegation that staff hit a resident with an object. Found no evidence to support the allegations that staff could not communicate due to a language barrier, failed to provide adequate medical care, did not dispense medications as prescribed, or failed to provide meals.
    11 Jun 2024
    Identified that staff without proper criminal record clearance or facility association remained on site despite prior citations, and found resident records to be incomplete, with the administrator absent and lacking required qualifications.
    • § 87506
    • § 87405
    • § 87355(f)(1)
    11 Jun 2024
    Found insufficient evidence to confirm the allegation that a resident requested a new hospital bed with bed rails on May 21, 2024 and was not accommodated; bed rails were delivered on June 11, 2024.
    11 Jun 2024
    Investigated the allegation that the facility did not accommodate a resident’s request for a new bed with bed rails since May 21, 2024, finding that the resident received the requested bed rails on June 11, 2024, after a hospice suggestion and delivery.
    11 Jun 2024
    Identified that a staff member worked without criminal record clearance or association, repeating a prior finding from May 2024. Found that resident files were incomplete and the administrator was not present and did not meet required qualifications, with a $3,000 penalty issued.
    • § 87506
    • § 87405
    • § 87355(f)(1)
    21 May 2024
    Reviewed a failure to submit timely incident reports following a resident’s breathing difficulty and hospital transport on 05/02/2024, as required by regulation. Also noted that staff member’s employment history did not match facility records.
    • § 87355(e)(1)
    • § 87211(a)(1)
    21 May 2024
    Found that a resident experienced breathing difficulty on or before 05/02/2024 and was taken to the hospital, but no incident report was submitted to the licensing department within seven days, and none to the regional office. Identified that a staff member had only two weeks on duty and was not listed as associated with this site in the records.
    • § 87355(e)(1)
    • § 87211(a)(1)
    15 Feb 2024
    Found a needle left on the kitchen table and medications not securely locked in the cabinet, indicating unsafe medication handling in the care setting. Noted the administrator was unavailable to unlock resident files, which were locked in the administrator's office.
    • § 87755(c)
    • § 87465(h)(2)
    15 Feb 2024
    Found violations regarding unlocked medication cabinets and improper disposal of a needle during a visit, with access to resident files hindered due to locked offices.
    • § 87755(c)
    • § 87465(h)(2)
    11 Jul 2023
    Reviewed safety and operational aspects of a residential care home, including fire and health precautions, resident accommodations, and outdoor safety features such as a fenced swimming pool with standing water. Found areas needing attention, including water temperature logs and pool drainage.
    11 Jul 2023
    Found three resident bedrooms designed for six residents (two in one, one in another, and one vacant) with two bathrooms and locked medication storage. Noted hot water in the resident bathroom at 92.7 degrees; pool area fenced and gated but dirty and shallow (two to three feet), and no audible system at entry/exit doors, though cameras were installed in common areas and the yard.
    03 Oct 2022
    Found that the facility met many safety and health standards, including proper safety devices, secure medication storage, and a gated pool, but was not yet ready for licensing verification of all requirements.
    03 Oct 2022
    Found two clients in care; noted three bedrooms, two bathrooms with grab bars and non-slip mats, locked medications and sharps, exit door alarms, working smoke/CO detectors, a charged fire extinguisher, and a gated pool with posted emergency numbers and required posters; no immediate health or safety risks observed, but not yet ready to license to verify Component III.
    05 Aug 2022
    Confirmed that the applicant and administrator successfully completed the required orientation, demonstrating understanding of facility operations, staff qualifications, program policies, and necessary documentation.
    05 Aug 2022
    Confirmed COMP II was completed by the applicant/administrator via telephone, with photo ID verified and understanding of Title 22 demonstrated. Confirmed that this understanding covered key areas including operation, staff qualifications, applicant/administrator qualifications, program policies (abuse, admission agreement, medication management, incident reporting, restricted and prohibited conditions), grievances and community resources, physical environment and food service, and the review of required documents such as background checks, health screening, fire clearance, First Aid/CPR certification, administrator certification, financial verification, pre-licensing review, compliance history, and property control.
    19 May 2022
    Investigated allegations that a resident was not allowed to attend medical appointments, not assisted with bathroom needs, made to sit in feces for extended periods, or denied food and water; found insufficient evidence to support any of these claims.

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