Overall sentiment in the reviews is mixed but leans strongly negative, with recurring and serious concerns that families should weigh carefully. Multiple reviewers praise specific programs and individuals — most prominently the activities department and staff members such as Dori — who clearly provide meaningful engagement and improve quality of life for residents. Several reviews also note trained healthcare professionals on staff who focus on clinical stabilization and preparing residents for lower-level placements, and a subset of family members characterize some staff as caring, helpful, and safety-conscious.
Despite those positive notes, a majority of the recurring themes are critical and indicate inconsistent care and facility management. Reviewers repeatedly describe understaffing (including a lack of adequate night staff), staff who are either uncaring or actively hostile (CNAs on the women's side, staff yelling), and situations that created safety concerns such as fights and a general sense of overcrowding. The language in several reviews — calling the facility "prison-like" and saying residents are treated like animals — highlights a perceived loss of dignity and restricted freedom for some residents. There is at least one serious incident reported (a resident reportedly strapped down and transported to a hospital) that raises concerns about use of restraints and escalation of care.
Facility operations and amenities are also frequent pain points: reviewers complain of very poor food, limited opportunities to get residents outdoors ("rarely got out for a walk"), a broken heater, and lack of cable and internet. These issues combine to create a low-quality daily living environment for some residents. Practical concerns such as a poorly maintained parking lot and reports of residents being transferred far from family members further compound dissatisfaction and family distress.
Management and billing practices appear to be another major area of friction. Multiple reviewers allege unethical billing behavior — for example, refusal to return a $200 payment and an attempted $1,100 charge — and some go as far as alleging Medicare/Medi‑Cal fraud or suggesting grounds for a Centers for Medicare & Medicaid Services (CMS) complaint. The facility's for-profit status is mentioned in several reviews in the context of these billing and ownership concerns, and these reports contribute strongly to distrust among some families.
In summary, the reviews present a polarized picture: clear strengths in activities and certain compassionate or skilled staff contrasted with serious, repeated allegations about understaffing, safety, care consistency, poor amenities, and questionable billing/management practices. For families considering this facility, the patterns suggest it would be prudent to verify current staffing levels (especially at night), observe mealtime and activity engagement, ask detailed billing and ownership questions, inquire about incident and restraint policies, and speak directly with relatives of current residents to get up-to-date impressions. The presence of praised individuals and programs shows there are meaningful positives, but the volume and severity of the negative reports indicate substantial risk of poor experience for some residents.
