The Village at Heritage Park

    2001 Rose Arbor Dr, San Pablo, CA 95835
    • Independent Living
    • Assisted Living
    • Memory Care
    For the front desk(916) 216-8958

    Warm, renovated community with caveats

    I toured the beautifully renovated community and was impressed - spacious rooms, great food, and a lively activities program (music, games, farmer's market). Natalie and Cynthia were exceptional on the tour and admissions team, and staff like Dorbrin showed genuine, hands-on care and attention to detail. New ownership seems committed to quality and a family-oriented culture, but I did notice communication gaps in memory care (no call button/24-hour nurse, higher costs) that gave me some pause. Overall a warm, caring place I'd recommend with those caveats.

    Loved one of resident
    Jul 2026

    Schedule a Tour

    Date of Tour
    Time Window
    Tour Type

    You selected in-person tour on in the

    Reviews written on Mirador

    We have no reviews to show about The Village at Heritage Park.

    Help other families by writing a review about your experience with this community.

    Location

    Map showing location of The Village at Heritage Park

    The Village at Heritage Park is located at 2001 Rose Arbor Dr, San Pablo, CA, 95835.

    About The Village at Heritage Park

    The Village at Heritage Park offers different care types and living options for seniors, with places like assisted living, independent living, memory care, and skilled nursing, so while some folks need more help, others still do a lot for themselves, and you see all sorts of people, from those living in small care homes with only six residents like Angel Wings Care Home and Linda's Residential Care, to larger places with over 150 people, with names like Alameda Healthcare & Wellness Center and Bay View Rehabilitation Hospital. The facility has licensed RCFE settings, post-acute care facilities, and focused units called Memory Care and Assisted Living, which are nice for people who need more specific support, and there're a good number of named areas, including Elders Inn on Webster, Waters Edge Lodge, Golden Age Bayside II, and Cardinal Point at Mariner Square, making the place seem like a small town built up just for older adults. Residents can get private or shared rooms, and there're dining rooms, activity rooms, and lots of spaces to gather, whether it's indoors or out. Amenities like wellness centers, rehabilitation services, adult day care, and respite care help residents with their health and daily routines, and a staff that's trained in memory care and elder justice programs, like Empowered Aging and Long-Term Care Ombudsman services, keeps an eye on safety and well-being, even offering CNA training right on-site. Facilities like Hillcrest Memory Care Living and programs for hospice care are tailored for those who need more medical attention, and everyone can join in on activities that promote a sense of community and engagement. The Village at Heritage Park pays attention to comfort, safety, and convenience with things like common spaces, outdoor areas, and unique names for services and rooms, so folks know where they belong, and families always have clear choices, from independent apartments to secure memory care units, each with care and support suited to individual needs. The place has a friendly feeling and each care type is set up to help people live as well as they can, whether they're looking for a little help or more advanced support with things like rehabilitation, daily life, and social activities.

    People often ask...

    The Village at Heritage Park offers independent living, assisted living, memory care, and board and care.

    There are 51 photos of The Village at Heritage Park on Mirador.

    Yes, The Village at Heritage Park allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 2001 Rose Arbor Dr, San Pablo, CA 95835.

    No, The Village at Heritage Park does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.

    License number345920216
    StatusClosed
    Facility typeResidential Care Elderly
    Capacity108 residents
    LicenseeSTATION III, LLC ; ALTA SENIOR LIVING, INC
    EffectiveOctober 1st, 2024
    View the official license record

    Inspection Reports

    57

    Reports

    13

    Type A Citations

    9

    Type B Citations

    26

    Complaints

    7

    Years

    06 May 2026Inspection
    Found no licensing deficiencies after an incident-based case management review.
    22 Apr 2026Complaint
    Investigated two complaints about records access and staffing. Both allegations were unfounded.
    25 Feb 2026Complaint
    Investigated the allegation that staff hit a resident while in care; found it unfounded.
    05 Nov 2025Inspection
    Observed 21 residents relocated to the site with ongoing family visits and home health/hospice services; staff provided care and oversight. No deficiencies were observed.
    29 Oct 2025Inspection
    Investigated a resident elopement from memory care and noted concerns about door alarms and delayed egress.
    29 Oct 2025Inspection
    Investigated a pending change of ownership and discussed notifying residents and stakeholders.
    17 Oct 2025Inspection
    Observed no deficiencies and noted relocated residents continued to receive meals and health services with ongoing oversight from executive staff.
    08 Oct 2025Inspection
    Observed no deficiencies during an unannounced annual inspection of a licensed care setting serving residents.
    08 Oct 2025Inspection
    Observed no deficiencies or citations during the annual review.
    19 Sept 2025Inspection
    Observed 23 residents were relocated with beds and personal belongings, while ongoing services and oversight continued. No health or safety deficiencies were found.
    03 Sept 2025Inspection
    Found relocated residents received care and ongoing oversight remained in place; no deficiencies observed.
    02 Sept 2025Inspection
    Observed no deficiencies or safety concerns. There were 23 residents relocated in an emergency.
    31 Aug 2025Inspection
    Observed that beds, the medication area, and common spaces were prepared and residents' needs were being met. 24 residents from another facility were accommodated.
    30 Aug 2025Inspection
    Observed residents' needs were met; medications secured; and no health or safety issues noted.
    11 Jun 2025Inspection
    Found no deficiencies cited during an unannounced case management visit.
    21 Feb 2025Inspection
    Confirmed compliance following a follow-up visit; no deficiencies were cited.
    13 Feb 2025Complaint
    Investigated staffing and call button response times and found response times up to 49 minutes, risking residents' safety.
    • Type A87411(a)
    24 Sept 2024Complaint
    Identified the allegation that untrained staff dispensed medications to residents. It occurred when staffing was short.
    24 Sept 2024Inspection
    Found the site clean, safe, and in good repair with adequate staffing and posted safety information; no deficiencies observed.
    09 Sept 2024Inspection
    Observed applicant and administrator completed COMP II and confirmed understanding of licensing rules, admission policies, staffing requirements and training, emergency preparedness, and complaints reporting.
    29 Aug 2024Inspection
    Observed that a Stipulation and Waiver and Order established a 3-year probation and required access to records, with acknowledgment of the document; a case-management activity occurred.
    08 Aug 2024Inspection
    Found compliance with stipulations and order; no citations were issued.
    29 May 2024Inspection
    Observed an unannounced licensing visit and discussion about a resident needing higher-level care and related safety concerns; no citations were issued.
    23 Apr 2024Complaint
    Investigated a claim that a resident injured another resident due to inadequate staffing. The findings did not support the claim.
    02 Feb 2024Complaint
    Identified outdoor trash bins overflowing for about one to two weeks due to delayed pickup, creating a health and safety risk.
    • Type A87303(a)
    20 Oct 2023Inspection
    Observed clean, safe, and well-maintained surroundings with required postings and emergency plans. Staffing met required ratios and all staff held current First Aid/CPR certifications; a change of ownership was pending.
    05 Sept 2023Complaint
    Investigated a complaint that staff do not distribute residents' medications as prescribed. Records showed medications were dispensed on time and the MAR was maintained.
    21 Aug 2023Complaint
    Investigated allegations about resident care and safety. The urinary tract infection claim was unfounded, and the issues about call button responses and supervision with timely medical attention were unsubstantiated.
    07 Aug 2023Complaint
    Investigated the allegation that staffing schedules were falsified. Found discrepancies between memory care schedules and actual staff hours, including a salaried employee listed as direct care on multiple dates without verifiable hours and a medication administration event recorded on a day off.
    • Type A80012(a)
    07 Aug 2023Complaint
    Investigated insufficient staffing levels in memory care unit per stipulation and reviewed call-button response times and training; found staffing ratios not met on several dates and no evidence of persistent delays in responses, while training records met requirements.
    • Type A87411(a)
    07 Aug 2023Complaint
    Investigated the allegation that injections were not administered by an appropriately skilled professional and found gaps in service on multiple dates.
    • Type A87629(b)(1)
    07 Aug 2023Complaint
    Investigated two allegations about response time and meal delivery; found no evidence to support the claims.
    07 Aug 2023Complaint
    Investigated the allegation that staff administered care beyond the scope of the license and found there wasn't enough evidence to prove the alleged violation occurred.
    01 Jun 2023Complaint
    Found that staff responses to resident call buttons were not timely, with multiple delays during March 2023 linked to staffing shortages.
    • Type B87411(a)
    01 Jun 2023Complaint
    Identified a Covid-19 outbreak with multiple resident and staff cases reported. Observed masking and quarantine practices, with signage and PPE supplies in place, and reviewed staffing coverage during the period.
    09 Feb 2023Inspection
    Identified a three-year probation under a stipulation and waiver and order, with agreement to comply with its terms. No violations were cited during the meeting.
    14 Nov 2022Inspection
    Identified that staff were unaware a resident had moved in and did not monitor fall risk, leading to a fall with serious injury and delayed medical care.
    • Type A87468.2(a)(4)
    • Type A87405(d)
    • Type A87465(g)
    05 Oct 2022Complaint
    Investigated allegations of a resident's black eye and bruises and theft of money and property; findings indicated these events occurred during care.
    27 Sept 2022Complaint
    Investigated a complaint about a resident's move-in and a fall that resulted in death. Staff were not informed of the move and failed to monitor the resident's needs adequately.
    • Type A87468.2(a)(4)
    • Type A87465(g)
    • Type B87405(d)(4)
    27 Sept 2022Inspection
    Found that no deficiencies were cited. Safety items were in working order and basic daily operations appeared orderly.
    22 Apr 2022Complaint
    Investigated a complaint about pests and resident care. Pest control responded quickly and no infestation was confirmed, and staff were reported to assist with bathing, grooming, incontinence care, and repositioning as needed.
    13 Dec 2021Complaint
    Identified pest control problems and failures to inform families about a resident's decline and to facilitate end-of-life visits, with related maintenance concerns.
    • Type B87468.1(a)(10)
    • Type B87303(a)
    15 Oct 2021Inspection
    Observed that safety, resident care, and facility conditions were in good order; no violations were identified.
    20 Sept 2021Complaint
    Investigated a complaint about medication destruction documentation and found multiple instances of missing dual signatures on destruction logs. A deficiency was cited for improper destruction records.
    • Type B87465(i)
    26 Aug 2021Complaint
    Investigated allegations that bathroom floors were not clean and staff did not assist with medications; found those unfounded. A separate clothing/walker issue was unsubstantiated.
    12 Jul 2021Complaint
    Investigated an allegation that unqualified staff administered medications to residents and identified a deficiency related to medication distribution training.
    • Type A87411(D)(4)
    09 Jul 2021Complaint
    Identified that the allegations of staff not providing timely assistance, mishandling medications, inadequate food service, and improper training were unsubstantiated.
    21 May 2021Complaint
    Investigated an allegation that staff did not ensure a resident had their oxygen tank at all times. The review identified a failure to provide required care and supervision related to oxygen use.
    • Type A1569.312(a)
    21 May 2021Inspection
    Identified deficiencies related to misplacing a rented oxygen tank and failing to notify a resident's family or physician about oxygen refusal, and not documenting the response to a PRN medication.
    • Type B87465(c)(3)
    • Type B87217(b)
    • Type B87211(a)(D)
    28 Apr 2021Complaint
    Investigated allegation that staff denied a family member access to a resident, which was linked to health deterioration; a physician's order later allowed visits.
    02 Nov 2020Inspection
    Found that a resident died after a fire in a cottage on the independent living side, with smoldering and cigarette butts found in the garage and CPR attempted but unsuccessful. No structural damage occurred, cottages were not licensed by the licensing agency, and no notice was given to the executive director, with information to be forwarded to the wife as next of kin.
    07 Jul 2020Inspection
    Reviewed an incident of suspected financial abuse reported by a resident, involving checks issued to a staff member. The facility reported the incident to multiple agencies and gathered evidence of the cashed checks.
    24 Jun 2020Complaint
    Reviewed allegations of insufficient staffing and failure to report visitor restrictions due to COVID-19, finding both allegations to be unsubstantiated and unfounded, respectively.
    28 Feb 2020Inspection
    Found deficiencies related to the storage of medications and lack of proper training for employees assisting residents with medication administration.
    • Type A87465
    • Type B1569.69
    08 Nov 2019Inspection
    Conducted an unannounced visit due to a resident passing away the day after admission. No deficiencies observed.
    28 Oct 2019Inspection
    Confirmed that the facility successfully accommodated evacuated residents from another community, ensuring adequate supplies and staffing.
    21 Oct 2019Inspection
    Reviewed files, conducted interviews with staff and residents, inspected medications, and found no violations during the visit.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of The Village at Heritage Park. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Village at Heritage Park directly. There is no cost for this service. We are compensated by the community you select.

    Are you an owner or operator of this community?

    Claim this listing to receive messages from prospective customers and manage your community page.

    Nearby Communities

    Assisted Living in Nearby Cities

    1. Rio Linda assisted living

      3.6 mi
      154 facilities$4,856/mo

    2. Elverta assisted living

      4.2 mi
      91 facilities$4,810/mo

    3. McClellan Park assisted living

      5.9 mi
      333 facilities$4,818/mo

    4. North Highlands assisted living

      7.4 mi
      370 facilities$4,817/mo

    5. Sacramento assisted living

      8.2 mi
      200 facilities$4,832/mo

    6. Antelope assisted living

      8.3 mi
      377 facilities$4,772/mo

    7. Foothill Farms assisted living

      8.7 mi
      460 facilities$4,809/mo

    8. Arden-Arcade assisted living

      8.7 mi
      318 facilities$4,873/mo

    9. West Sacramento assisted living

      9 mi
      125 facilities$4,298/mo

    10. Carmichael assisted living

      10.5 mi
      428 facilities$4,855/mo

    11. Fruitridge Pocket assisted living

      10.7 mi
      244 facilities$4,744/mo

    12. La Riviera assisted living

      11.5 mi
      279 facilities$4,862/mo
    Mirador

    Helping families find the perfect senior living community. Your trusted guide to quality care.

    Company

    Senior living guides

    © 2026 Mirador Living
    Terms of usePrivacy policy