I love the brand-new, high-end building - beautiful, well-appointed rooms, great location, chef-quality food and terrific amenities, and many staff are kind, attentive and professional. My biggest concerns are frequent leadership/staff turnover, medication errors and undertrained med-techs, spotty or missing dementia care and activities despite the marketing, and a few safety/oversight incidents. It's gorgeous and has caring people, but I'd only proceed with close family oversight and clear written assurances about meds and memory care.
The Vincent in San Rafael is a three-story senior living community that provides a range of care and housing choices, including independent living, assisted living, memory care, and nursing services, so people can stay as their needs change, and many staff members here show real kindness and courtesy while the management team works hard to help families, which has earned them some recognition. Residents can choose from cozy studio, one-bedroom, or two-bedroom apartments, and all the homes are designed to feel pleasant and welcoming, and the community takes care of housekeeping, maintenance, and laundry, even offering dry cleaning and pet care, so life's easier for everyone who lives here. There's a beautiful courtyard filled with plants and trees, a gallery, and an on-site movie theater where people often gather, and the community also offers lots of programs, from social events to fitness classes and educational talks, and folks can go on day trips or join in on activities both inside and out. Meals are made-from-scratch by chefs and meal planners, with plenty of healthy options and special diets catered to, and residents can eat in cheerful dining rooms or have meals delivered to their homes if needed, while guests and events get their own catering. The Vincent keeps a full-time nurse on staff and has care staff available 24 hours every day, delivering continuous help with things like bathing, dressing, and medication management, and there are also health checks, wellness programs, emergency response systems, fitness instruction, and memory care designed for those with Alzheimer's or other types of dementia to reduce confusion and risk of wandering. The services aim to offer a comfortable daily life with around-the-clock personal assistance, concierge help, grocery shopping, errands, guest suites for visitors, and all utilities except the phone included, and the security and safety systems run day and night. People have access to transportation for medical appointments or outings, and the building features attractive common spaces where residents eat, gather, and enjoy activities. The Vincent offers some unique amenities and programs, providing options for every stage of aging, and has a warm, family-run and boutique feel. This community is licensed, and it's dedicated to supporting both residents and their families through all of life's changes. More about services and amenities is easy to find at thevincentsl.com.
People often ask...
The Vincent offers competitive pricing, with rates starting at a cost of $5,495 per month.
The Vincent offers independent living, assisted living, and memory care.
There are 39 photos of The Vincent on Mirador.
Yes, The Vincent allows residents to age in place and adjust their level of care as needed.
The full address for this community is 1 Las Gallinas Ave, San Rafael, CA, 94903.
Yes, The Vincent offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
46
Inspections
17
Type A Citations
9
Type B Citations
4
Years of reports
17 Jun 2022
17 Jun 2022
Found no deficiencies after a post-licensing visit, with clean, well-maintained spaces and appropriate safety features and resident amenities observed. Noted 114.6°F water temperatures in multiple rooms, fire extinguishers last serviced in 2022, secure storage of hazardous items and emergency supplies, and that staff were N95 fit-tested, with guidance to contact public health authorities if COVID-19 symptoms appear; an exit interview was conducted.
09 Jul 2024
09 Jul 2024
Investigated a complaint that staff recorded a video about resident care in the medication area and that a narcotics mix-up occurred during a transfer. Found that the staff member involved had completed required training, and that the claim staff were not adequately trained was not supported.
§ 87468.2(a)(2)
24 Feb 2023
24 Feb 2023
Found infection control measures in place at the site, including masking for staff and visitors, handwashing signs, daily symptom screening, a 30-day PPE supply, and routine cleaning. Found no deficiencies cited, and an earlier self-reported incident between two memory care residents was addressed with care adjustments, including moving one resident to a private room.
08 Feb 2024
08 Feb 2024
Investigated a complaint about medication management; found that the Simbrinza eye drops were changed from twice daily to once daily without a physician’s order and without timely clarification. Also reviewed records and policy and determined that the claim of administering eye drops while the resident was off-site was not supported by evidence.
§ 87465(a)(4)
16 Aug 2022
16 Aug 2022
Found staff responded quickly to an alarmed exit, returned the resident safely, and offered one-on-one care which the family declined, after which the resident moved out.
Found two residents were involved in an altercation; staff quickly separated them, redirected them, and provided a room key to help prevent future incidents.
25 Apr 2023
25 Apr 2023
Found that the Personal Rights allegation lacked a preponderance of evidence. No deficiencies were cited.
28 Mar 2024
28 Mar 2024
Found a clean, well-maintained site with adequate supplies, safe toxin storage, functioning safety features, and residents' files well organized, and all staff on-site were background cleared. Planned to return at a later date to complete the annual continuation check.
24 Jun 2022
24 Jun 2022
Investigated allegations that staff did not follow masking protocols, medications were not administered as prescribed or accurately documented, residents' personal rights were violated due to outside agency staffing, call bells were not answered promptly, and some staff were unqualified. Found insufficient evidence to prove these violations; temperature remained comfortable and resident room keys were operable.
§ 87307(d)(3)
§ 87465(a)(4)
§ 87506
§ 1569.626(a)(1)
§ 87303
28 Apr 2023
28 Apr 2023
Reviewed an incident where a resident was found outside with a head wound and transported to the hospital. Found that the resident has returned to the home, is doing well at baseline, and ongoing communication with the responsible party and physician occurred; no deficiencies were cited.
21 Jul 2023
21 Jul 2023
Investigated two self-reported incidents in which a staff member allegedly slapped a resident and another allegedly struck a resident's hands, with delays in reporting identified. Found no deficiencies cited; leadership oversight and administrator paperwork were ongoing.
07 Nov 2023
07 Nov 2023
Identified four incidents from August to November 2023, including a fall with hip fracture requiring surgery, a report of inappropriate staff-resident interaction, and two resident-on-resident assaults, with notifications made; no deficiencies cited.
14 Apr 2023
14 Apr 2023
Reviewed three self-reported incidents involving residents, including a fracture, mobility changes, and a change in mental status. Noted that staff alerted emergency services, transported residents to the hospital, and updated care plans, with some residents returning to the community or moving due to changing care needs; no deficiencies were cited.
22 Jun 2023
22 Jun 2023
Identified a self-reported incident where a resident injured their arm during a shower, resulting in a skin tear and later a fracture, with hospital transport and ongoing medical follow-up. Noted a recent change in management to corporate executives, that staff were informed whom to contact in emergencies, and that administrator paperwork was requested by a specified date.
11 Mar 2022
11 Mar 2022
Identified readiness for licensure at a clean, well‑maintained home with safe temperatures, secured storage for medications and toxins, and on‑site emergency supplies plus a generator. Noted safe water temperatures in multiple rooms, a lounge/bar with service limited to set hours, and liability insurance not in effect until licensure.
08 Feb 2024
08 Feb 2024
Identified three medication-related incidents, including extra doses and medications found in a resident’s room; in-service trainings were conducted and notifications completed. Also requested updated administrator paperwork for a new executive director to be submitted by 02/18/2024.
§ 87465(c)(2)
05 Jan 2024
05 Jan 2024
Identified that a resident went to the hospital with another resident's confidential medical paperwork, and that the incident was not reported to licensing or documented on an incident form.
§ 87211(a)(1)
24 Jul 2024
24 Jul 2024
Identified medication-management issues, including a delayed refill of a resident’s Ativan and attempts to notify the physician and pharmacy. Found that several other concerns—communication with the resident’s responsible party, potential restraints, dressing assistance, and meal service—had insufficient evidence to prove they occurred.
§ 87465(a)(4)
05 Jan 2024
05 Jan 2024
Investigated the allegation that a resident's information was not kept confidential. Confirmed that a resident was sent to the hospital with another resident's medical paperwork and information.
§ 87468.2(a)(2)
12 Oct 2021
12 Oct 2021
Confirmed understanding of license type, resident populations, and program policies, along with staff and applicant qualifications; Component II was completed via a telephone discussion.
Reviewed documentation requirements including criminal record clearance, health screening, fire clearance, first aid/CPR, administrator certificate, and financial verification.
24 Jul 2024
24 Jul 2024
Investigated an incident in which a staff member placed their hand over a resident's mouth with soap suds during a shower due to agitation; the staff member was suspended and later resigned.
05 Dec 2024
05 Dec 2024
Found that medications were not administered on time and, in some cases, the wrong medication was given to residents, based on incident reports and interviews. Found that whether medication administration records were falsified could not be determined.
§ 87465(a)(4)
04 Feb 2022
04 Feb 2022
Confirmed that the applicant/administrator completed Component II by telephone and demonstrated understanding of Title 22. Component II was completed, with demonstrated knowledge of operations, staff qualifications, applicant/administrator qualifications, program policies (including abuse, admission, medication management, reporting incidents to CCL, restricted & prohibited conditions), grievances and community resources, the building and meals, and required documents (criminal record clearance, health screening, fire clearance, First Aid/CPR, administrator certificate, financial verification, pre-licensing inspection, compliance history, and control of property).
05 Jun 2025
05 Jun 2025
Issued immediate exclusion for a staff member, prohibiting work and presence around clients in any CDSS-licensed setting; management acknowledged the order. Found no deficiencies.
§ 9058
13 Feb 2025
13 Feb 2025
Found four sinks out of compliance with Title 22 regulations, while fire safety equipment and systems were current. Reviewed a resident death reported on 02/09/2025; 74 residents and 19 staff were on-site at arrival; updated administrator documentation and other paperwork were requested to be submitted within 30 days; no deficiencies were cited; a follow-up annual continuation visit was planned.
22 May 2025
22 May 2025
Found that the allegation of Unexplained Injury could not be proven by the available records and observations. Hospice notes showed no changes in the resident’s condition prior to 10/29/2024 when a shoulder fracture was identified, leaving the cause undetermined.
22 May 2025
22 May 2025
Identified that a resident’s shoulder injury, observed by staff on 10/29/2024 and confirmed as a fracture by x-ray, was not reported to licensing officials and not documented on the required incident report.
§ 9058
§ 87211(a)(1)
21 Apr 2025
21 Apr 2025
Identified the allegation that staff did not assist with self-administration of medications and falsely documented that medications were given when they were not.
Identified the allegation that care needs, including hearing aid management, were not followed, with conflicting testimony about training and placement and evidence of inconsistencies in care.
§ 87465(a)(4)
§ 87208(a)
21 Apr 2025
21 Apr 2025
Reviewed findings for the complaint and identified recurrent medication errors on dates 11/02/2023, 02/08/2024, 03/01/2024, 03/08/2024, 07/24/2024, and 12/05/2024, plus an incident on 04/07/2025. Concluded with an exit interview and discussion of documents with the person in charge.
§ 9058
24 Jul 2024
24 Jul 2024
- Staff member witnessed another staff member using inappropriate methods to calm a resident, leading to the resignation of the staff member involved.
09 Jul 2024
09 Jul 2024
Confirmed videos containing resident medication information and inadequate medication management, including misplacement of narcotics. Staff member was not adequately trained but received training following incident.
§ 87468.2(a)(2)
28 Mar 2024
28 Mar 2024
Inspection found facility in compliance with regulations for cleanliness, safety measures, resident care, and staff qualifications.
08 Feb 2024
08 Feb 2024
Confirmed incidents related to medication errors were addressed with in-service training and appropriate notifications were made as required by regulations. New Administrator paperwork requested for submission by specified deadline.
§ 87465(c)(2)
05 Jan 2024
05 Jan 2024
Confirmed a resident was sent to the hospital with another resident's medical paperwork, violating confidentiality.
§ 87468.2(a)(2)
07 Nov 2023
07 Nov 2023
Confirmed incidents of resident injuries and inappropriate behavior between residents at the facility, with appropriate notifications made and interventions taken.
21 Jul 2023
21 Jul 2023
Confirmed allegations of staff mistreatment towards residents and addressed administrative documentation. No deficiencies were found during the visit.
22 Jun 2023
22 Jun 2023
Reviewed incident report and discussed recent management change with the executive director. No deficiencies were cited during the visit.
28 Apr 2023
28 Apr 2023
Reviewed incident involving a resident who was found outside the community with a head wound. Resident returned from the hospital and is doing well. No deficiencies cited during the visit.
25 Apr 2023
25 Apr 2023
Reviewed an allegation of personal rights violation due to unauthorized visitor, but found insufficient evidence to prove or disprove the allegation.
14 Apr 2023
14 Apr 2023
Reviewed incident reports involving residents with injuries and changes in health status, with appropriate actions taken by the facility in response to each incident.
24 Feb 2023
24 Feb 2023
Found no deficiencies during visit and discussed infection control procedures. Incident involving residents was addressed and resolved.
16 Aug 2022
16 Aug 2022
Investigated two incidents: one involving a resident found outside after alarm went off, another involving altercation between two residents. No deficiencies found during visit.
24 Jun 2022
24 Jun 2022
Confirmed deficiencies in medication management, staff qualifications, and response to resident call bell. Allegations of personal rights violation and facility disrepair were unsubstantiated.
§ 87506
§ 87303
§ 87465(a)(4)
§ 1569.626(a)(1)
§ 87307(d)(3)
17 Jun 2022
17 Jun 2022
Inspection found no deficiencies and facility was found to be in compliance with regulations.
11 Mar 2022
11 Mar 2022
Confirmed that the facility met all requirements and standards during the inspection.
04 Feb 2022
04 Feb 2022
Confirmed successful completion of Component II during a telephone call with the California Department of Social Services.
12 Oct 2021
12 Oct 2021
Confirmed understanding of facility operations, staff qualifications, and program policies during telephone call with CAB analyst.
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