I placed my loved one at Bentley Suites by Serenity and have been very pleased. The staff are amazing - caring, respectful and attentive - and the community feels warm and engaging with activities that encourage resident interaction. The facility is very clean, convenient to the beach, shops and transit, and offers good value for the services; I have real peace of mind. I highly recommend them.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Telephone
Wifi
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Common areas
Beauty salon
Dining room
Garden
Outdoor space
Small library
Community services
Move-in coordination
Activities
Community-sponsored activities
Resident-run activities
Scheduled daily activities
Reviews
4.00·(12)
Overall rating
5
4
3
2
1
Care
3.9
Staff
4.3
Meals
2.5
Amenities
2.0
Value
2.7
Pros
Compassionate, respectful caregiving staff
Clean and well-maintained interior spaces
Engaging social activities and resident interaction
Convenient central location near beach, shops, and transit
Small-community, private-room environment
Responsive and accommodating administration
Dignified, comfort-focused resident care
Provides family members with peace of mind
Cons
Not equipped for higher-acuity neurological care
Limited memory-care separation for residents with dementia
Inconsistent staff communication and responsiveness
Aged, compact building with limited natural light
Accessibility limitations (no full elevator; lift-only)
Modest dining quality and limited meal appeal
Limited variety of activities beyond basic offerings
Higher price point relative to amenities
Active exterior renovations affecting curb appeal
Restricted visitation flexibility during infection-control events
Summary of reviews
Bentley Suites by SCH is described by families and visitors as a small, community-oriented assisted living option in a desirable Santa Monica location. The facility's proximity to the beach, shops, and public transit, along with a compact, private-room layout, is repeatedly cited as an advantage for residents who value convenience and neighborhood access. Interior common areas and rooms are generally characterized as clean and reasonably well maintained.
Care and staff performance are a clear strength for many families. Multiple accounts highlight compassionate, respectful caregiving, dignity-focused interactions, and accommodating administrative staff who provide reassurance and practical support. These attributes contribute to an overall sense of comfort and peace of mind for many relatives. However, reviewers also describe variability in staff communication and responsiveness: some families experienced curt interactions, delays in attention, or difficulty getting clear answers. Those concerns point to occasional inconsistency in day-to-day staff–family communication.
Clinical suitability and scope of services are important caveats. Reviewers indicate the facility is better suited for residents with moderate assistance needs rather than those requiring specialized, higher-acuity neurological care. Dementia and Alzheimer's care appear to be provided in an open setting without dedicated separation or a distinct memory-care unit, which may limit appropriateness for residents who require secured or specialized memory services.
Dining and activities present a mixed picture. The activity program supports social engagement (bingo and frequent resident interaction are mentioned), but families describe the offerings as limited in variety and scope. Meal quality is described as modest to average; some families did not find the dining experience a strong selling point. For prospective residents who prioritize diverse programming or a high-end dining experience, this may be a limitation.
The physical plant is small and shows its age. The building is described as compact and dim in places, with limited natural light due to surrounding structures. There is no full passenger elevator (a lift is used), and exterior renovation work has affected curb appeal. These factors raise accessibility and aesthetic concerns for visitors and residents, and they may affect mobility-dependent individuals.
Management and transparency receive generally positive remarks, with administration described as good to excellent by several families. At the same time, some visitors felt that virtual tour options did not give a complete picture of operations, and pandemic-era visitation limits were a pain point for families wanting more direct access. Cost is another consideration: the facility's Santa Monica location commands a higher price point, and some reviewers felt the fee level should better match amenities and space.
Overall, Bentley Suites may be a good fit for older adults seeking a small, attentive assisted-living environment with compassionate staff and a convenient location, provided their care needs are moderate and do not require specialized neurological or secured memory-care services. Prospective residents and families should evaluate accessibility needs, inquire about memory-care arrangements, clarify communication protocols, and review current dining and activity programs during an in-person visit (when possible) to determine alignment with expectations and level of care required.
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Location
Bentley Suites by SCH is located at 851 4th St, Santa Monica, CA, 90403.
About Bentley Suites by SCH
Bentley Suites by SCH sits in Santa Monica and serves as an independent living, assisted living, and memory care community, and it's designed for seniors who want help while keeping as much freedom as possible, and the place really tries to make you feel at home with different suites to choose from, some studio, some shared, and just like most people need, there are things like laundry rooms, a wheelchair ramp, an elevator, and a courtyard in the center where people can go out and get some air or even do a little gardening or play games, all while being secure because the building's got monitored entrances and a special area that's locked down for folks with memory loss who might wander, and they even use special bracelets to help with safety. The staff include people like an RN, Medical Director, Pharmacy Consultant, Nutrition Director, and Activity Director, so if someone needs medicine reminders or help with insulin or just help getting around, bathing, or dressing, someone's always on hand, day and night, and they also support people who have diabetes, need two-person transfers, or use lifts, and if a resident acts out or tries to leave, the place takes that into account, even caring for people who may have tough behaviors. They accept both cats and dogs, and will help take care of them, too, so that makes it feel more like home and less like a hospital, and senior activities can mean anything from brain fitness and art classes, karaoke, or fitness like stretching, Tai Chi, and yoga, and there's a big screen HDTV in an entertainment area so people can watch movies together if they like. The dining can be in the main room or with room service, and they serve three meals a day, with options for special diets if someone needs gluten-free, vegan, low sugar, or kosher meals, and family can visit for guest meals; the kitchen is commercial-grade with a chef, so food gets made fresh and special requests can be met. Staff offer help with things like laundry, room cleaning, and medication, and there are devotional services (though they're offsite), plus scheduled classes and trips out of the building. Transportation gets offered for an extra cost, and people can come for respite or hospice as needed, and the community fee is $2,000 or $200 for respite, while staying costs about $6,500 for a studio and $3,600 for a semi-private room. There's always supervision, a secured property, a focus on aging in place so you don't need to move if your needs grow, and the building keeps the look and feel of a comfortable home, with covered tables for sitting outside in fresh air but out of the sun, two staircases for getting around, and a full-time administrator always around. Bentley Suites by SCH puts effort into daily life, taking care of personal, social, and spiritual needs with trained staff, a safe environment, and spaces where anyone can feel comfortable, valued, and cared for, whether needing a little help or a lot.
People often ask...
Bentley Suites by SCH offers competitive pricing, with rates starting at a cost of $3,500 per month.
Bentley Suites by SCH offers independent living, assisted living, and memory care.
There are 15 photos of Bentley Suites by SCH on Mirador.
Yes, Bentley Suites by SCH allows residents to age in place and adjust their level of care as needed.
The full address for this community is 851 4th St, Santa Monica, CA 90403.
No, Bentley Suites by SCH does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Found that liability insurance coverage did not meet the required limits of $1,000,000 per occurrence and $3,000,000 in total annual coverage.
Type A1569.605
09 Apr 2026Complaint
09 Apr 2026Complaint
Identified that the required liability insurance coverage was not met, with a policy showing sublimits and a deductible that reduced coverage below the mandated limits.
Type AHSC1569.605
18 Mar 2026Complaint
18 Mar 2026Complaint
Investigated a complaint alleging the elevator was not operable and that a resident sustained a hip fracture and multiple falls due to supervision concerns.
Type B87303(a)
08 Aug 2025Inspection
08 Aug 2025Inspection
Identified a privacy rights violation due to a surveillance camera in a resident's room.
Type B87468.2(a)(1)
09 Jul 2025Complaint
09 Jul 2025Complaint
Investigated two allegations about neighborhood complaint policy and cleanliness. Found insufficient evidence to prove either allegation.
24 Apr 2025Complaint
24 Apr 2025Complaint
Investigated a complaint that staff did not provide copies of a resident's records to the resident's authorized representative. Findings showed the right to access and photocopy records was not met.
Type B87468.2(a)(19)
03 Apr 2025Complaint
03 Apr 2025Complaint
Investigated an allegation that staff did not provide copies of a resident's file to the resident's authorized representative, and evidence showed the authorized representative did not receive documents.
Type B87506(c)(1)
11 Dec 2024Complaint
11 Dec 2024Complaint
Investigated an allegation that a resident sustained an unexplained injury while in care. Based on interviews and records, there was insufficient evidence to prove the injury occurred as alleged.
09 Dec 2024Complaint
09 Dec 2024Complaint
Investigated allegations that staff did not safeguard residents' belongings and mismanaged residents' medications. Identified issues with personal property inventories and medication refills.
Type B1569.153(d)
Type B87208(a)
10 Oct 2024Inspection
10 Oct 2024Inspection
Identified deficiencies related to staff health screenings and incomplete personnel records.
Type B87411(f)
Type B87412(a)(12)
28 Jun 2024Complaint
28 Jun 2024Complaint
Identified that the lift was inoperable and residents could not safely move between floors, with multiple out of service tags on lift controls.
Type B87468.1(a)(2)
Type B87468.1
25 Jan 2024Complaint
25 Jan 2024Complaint
Found substantiated concerns about inadequate supervision leading to a resident wandering away and about significant weight loss, along with problems with medical attention and timely notification to family.
Type A87705(k)(8)
Type A87466
Type A87468
14 Dec 2023Inspection
14 Dec 2023Inspection
Observed multiple maintenance and sanitation issues, including overgrown exterior vegetation and debris with open trash bins. Also noted missing window screens, a nonworking bathroom window, strong odors in several rooms, and pest activity such as flies and pigeons.
Type B87303(f)(1-2)
Type B87303(a-e)
13 Dec 2023Complaint
13 Dec 2023Complaint
Investigated a complaint alleging staff did not administer medications as prescribed, did not assist with bathing, left residents in soiled clothing, did not assist with transfers, and did not allow residents to leave. The investigation did not establish these allegations due to insufficient evidence.
04 Nov 2023Inspection
04 Nov 2023Inspection
Identified several safety and maintenance deficiencies, including hot water temperatures above allowed limits, obstructed passageways, rusted/moldy baseboards, unsecured cleaning chemicals, a bedridden resident in an ambulatory room, and missing quarterly fire drills.
Type ACCR87303(e)(2)
Type ACCR87204(b)
Type ACCR87307(d)(6)
Type ACCR87309(a)
Type ACCR87303(a)
Type BHSC1569.695(c)
Type BCCR87303(a)
27 Sept 2023Complaint
27 Sept 2023Complaint
Investigated two allegations that staff did not provide 911 with the resident's medical information and could not communicate with the resident; found insufficient evidence to support these allegations.
23 Aug 2023Complaint
23 Aug 2023Complaint
Investigated allegations about liability insurance coverage and potential misrepresentation; found the required coverage was not in place during a period in 2022 and personnel were pursuing compliant coverage, while no evidence supported misrepresentation.
Type A1569.605
Type A1569.065
27 Jul 2023Complaint
27 Jul 2023Complaint
Investigated two allegations about staff conduct: yelling at a resident and inappropriate touching; evidence found no proof to support either allegation.
08 Jun 2023Complaint
08 Jun 2023Complaint
Investigated the allegation that staff did not ensure a safe and sanitary environment for residents. Found pigeons on the property with droppings on the ground and on wheelchair wheels, and flies in the area, creating sanitary concerns.
Type B87303(a)
17 May 2023Complaint
17 May 2023Complaint
Investigated a complaint about liability insurance and found that the required coverage was not in place, with a policy containing exclusions. An allegation of misrepresentation regarding insurance status was reviewed.
Type A1569.605
17 May 2023Complaint
17 May 2023Complaint
Investigated two allegations of staff behavior toward a resident. Interviews and record review did not corroborate either allegation.
11 Apr 2023Complaint
11 Apr 2023Complaint
Investigated a complaint that staff spoke inappropriately to a resident; interviews indicated staff treated residents with dignity and no signs of neglect or abuse were observed.
13 Dec 2022Complaint
13 Dec 2022Complaint
Identified an unlawful eviction of a resident and failure to report the eviction to the licensing office.
Type B87224(c)(d)(1)
Type B80068.5
13 Dec 2022Inspection
13 Dec 2022Inspection
Identified no signage outside rooms 2 and 17 indicating oxygen use. Found CPR/First Aid training expired for staff on 12/03/22.
28 Sept 2022Complaint
28 Sept 2022Complaint
Investigated allegations that a resident developed multiple pressure injuries, became dehydrated, and had a change in medical condition that was not addressed promptly due to staff actions.
Type A87468.2(a)(8)
Type A87465(a)(1)
Type B87466(a)
Type B87405(h)(5)
19 Aug 2022Complaint
19 Aug 2022Complaint
Identified that COVID-19 visitor screening wasn't consistently performed and resident records were not current.
Type B87468.1(a)(2)
Type B87506(a)
11 Aug 2022Inspection
11 Aug 2022Inspection
Observed water temperatures in resident bathrooms ranged from 105F to 120F.
03 Aug 2022Inspection
03 Aug 2022Inspection
Found that no 30-day eviction notice was provided to the resident and the eviction notice was not reported to licensing within five days.
Type B87224(a)(1)
Type B87224(a)(2)
Type B87224(a)(3)
Type B87224(a)(4)
Type B87224(a)(5)
03 Aug 2022Inspection
03 Aug 2022Inspection
Observed that the layout matched the updated floor plan. Some bedrooms had adequate beds and lighting, and bathroom water temperatures were under 105F.
26 Jul 2022Inspection
26 Jul 2022Inspection
Observed multiple safety and adequacy issues, including a mismatch between the layout and floor plan, hot water in bathrooms and the kitchen, and several bedrooms with missing beds or lights. Smoke detectors in several rooms were found to be operational.
25 Jul 2022Inspection
25 Jul 2022Inspection
Identified health and safety deficiencies, including hot water temperatures outside safe range, missing beds in several bedrooms, lack of lighting in multiple rooms, and nonfunctional or missing smoke detectors.
Type A87303(e)(2)
Type A87203
Type B87303(D)
Type B87307(a)(3)(A)
25 Jul 2022Inspection
25 Jul 2022Inspection
Identified multiple safety and compliance issues that needed correction prior to licensure, including hot water temperatures, bedrooms lacking beds or lighting, smoke detector omissions or non-operational units, and a mismatch between the floor plan and actual layout.
18 Jul 2022Inspection
18 Jul 2022Inspection
Confirmed that the applicant and administrator completed COMP II and acknowledged understanding of Title 22 requirements and exclusion policies.
08 Jul 2022Inspection
08 Jul 2022Inspection
Identified noncompliance with liability insurance coverage requirements. Civil penalties were assessed.
Type B1569.605(a)
20 Jun 2022Inspection
20 Jun 2022Inspection
Identified failure to maintain liability insurance meeting minimum coverage requirements and issued additional citations.
Type B1569.605
07 Jun 2022Inspection
07 Jun 2022Inspection
Identified noncompliance with liability insurance coverage requirements and noted that additional citations were issued.
Type B1569.605
19 May 2022Inspection
19 May 2022Inspection
Identified non-compliance with liability insurance coverage requirements for residents and guests. Noted that additional citations were issued for this regulation.
Type B1569.605
05 May 2022Inspection
05 May 2022Inspection
Identified noncompliance with liability insurance coverage requirements. Civil penalties were assessed.
Type A1569.605
20 Apr 2022Inspection
20 Apr 2022Inspection
Identified noncompliance with liability insurance coverage requirements; civil penalties were assessed.
Type B1569.605
07 Apr 2022Inspection
07 Apr 2022Inspection
Identified noncompliance with liability insurance coverage requirements. Additional citations were issued.
Type B1569.605
22 Mar 2022Inspection
22 Mar 2022Inspection
Observed failure to maintain liability insurance coverage meeting required limits. Civil penalties were assessed.
Type B1569.605
01 Mar 2022Complaint
01 Mar 2022Complaint
Investigated the allegation that residents were not allowed indoor visitations. Findings showed indoor visits had been restricted by a memo during a Covid outbreak, which was removed after updated guidance, and staff and residents reported visits occurred both indoors and outdoors.
Type B87468.1(a)(11)
01 Mar 2022Inspection
01 Mar 2022Inspection
Identified non-compliance with liability insurance coverage requirements. Additional citations were issued.
Type B1569.605
16 Feb 2022Inspection
16 Feb 2022Inspection
Identified noncompliance with liability insurance coverage requirements and issued additional citations.
Type B1569.605
01 Feb 2022Inspection
01 Feb 2022Inspection
Identified failure to maintain liability insurance meeting required coverage, and noted that additional citations were issued.
Type B1569.605
04 Jan 2022Inspection
04 Jan 2022Inspection
Identified noncompliance with liability insurance coverage requirements.
Type B1569.605
04 Jan 2022Complaint
04 Jan 2022Complaint
Investigated the allegation that a resident requires a higher level of care; interviews with residents and staff and review of records indicated no evidence the resident needed a higher level of care.
21 Dec 2021Inspection
21 Dec 2021Inspection
Identified non-compliance with liability insurance coverage requirements.
Type B1569.605
18 Nov 2021Inspection
18 Nov 2021Inspection
Identified noncompliance with liability insurance coverage requirements and issued additional citations.
Type B1569.605
04 Nov 2021Inspection
04 Nov 2021Inspection
Identified noncompliance with required liability insurance coverage. Additional citations were issued.
Type B1569.605
20 Oct 2021Inspection
20 Oct 2021Inspection
Identified noncompliance with liability insurance coverage requirements. Additional citations were issued.
Type B1569.605(a)
06 Oct 2021Inspection
06 Oct 2021Inspection
Identified noncompliance with liability insurance coverage requirements for residents and guests; additional citations were issued.
Type B1569.605
28 Sept 2021Inspection
28 Sept 2021Inspection
Identified that proof of liability insurance had not been submitted and the elevator was not operational.
Type A87303(a)
Type B1569.605
24 Sept 2021Inspection
24 Sept 2021Inspection
Identified that an Accusation was not posted or disclosed to residents, their responsible parties, or the Long-Term Care Ombudsman within the required timeframe. Also observed that the second-floor elevator was not operable and proof of liability insurance had not been provided.
Type A87303(a)
Type B1569.38(b)(1)
Type B1569.38(e)
Type B1569.605
17 Sept 2021Inspection
17 Sept 2021Inspection
Identified care neglect involving a resident wandering into other residents’ rooms, resulting altercations, and poor hygiene with incontinence in public areas.
Type B87468.2(a)(4)
Type B8768.2(4)
17 Sept 2021Complaint
17 Sept 2021Complaint
Investigated allegations that residents were not served meals, staff hit a resident, residents sustained unexplained injuries, and a resident was denied access to the dining room. The investigation noted concerns about residents' personal rights.
Type B87468.1(3)
Type B87468.1(2)
08 Sept 2021Inspection
08 Sept 2021Inspection
Identified failure to maintain liability insurance of at least $1,000,000 per occurrence and $3,000,000 in the annual aggregate; civil penalties assessed. Corporate office was handling the liability coverage, the house manager refused to sign the report, and an exit interview occurred.
08 Sept 2021Inspection
08 Sept 2021Inspection
Observed that residents were informed of a planned closure and provided related materials; no deficiencies were cited.
31 Aug 2021Inspection
31 Aug 2021Inspection
Identified continued noncompliance with liability insurance requirements and lack of the required coverage, with the corporate office still handling the issue. Civil penalties were assessed; an exit interview was conducted and appeal rights were explained.
30 Aug 2021Inspection
30 Aug 2021Inspection
Concluded that discussions focused on closing several locations and relocating residents by October 29, 2021.
Type B87224
Type B1569.682
Type B87211
26 Aug 2021Inspection
26 Aug 2021Inspection
Identified continued failure to provide proof of liability insurance coverage; the corporate office remained in the process of obtaining it.
30 Jul 2021Complaint
30 Jul 2021Complaint
Found that staff were physically rough with residents and verbally abusive toward residents. Found that residents received adequate meals, with second portions available on request.
Type B87468.1(a)(1)
Type B87468.2(a)(8)
27 Jul 2021Inspection
27 Jul 2021Inspection
Identified that the Accusation was not posted conspicuously and written notices to residents, their representatives, and the local ombudsman were not provided. Also found no proof of liability insurance and a second-floor elevator was not operable.
Type A1569.38
Type B1569.605
27 Jul 2021Complaint
27 Jul 2021Complaint
Investigated allegations of bed bugs, water heater disrepair, and medications set up more than 24 hours in advance.
Type A87303(e)(2)
Type B87303(a)
07 Jul 2021Inspection
07 Jul 2021Inspection
Investigated the allegation of an insect infestation; no current signs of bed bugs or termites were observed and residents reported no recent sightings.
30 Jun 2021Complaint
30 Jun 2021Complaint
Investigated a resident's calls for assistance at all hours and found staff generally responded quickly to requests, with most residents reporting prompt help.
20 May 2021Inspection
20 May 2021Inspection
Observed infection control measures in place and sanitary conditions maintained; no deficiencies were cited.
11 Mar 2021Complaint
11 Mar 2021Complaint
Investigated allegations that toxic chemicals were accessible to residents, needles were not disposed properly, and the facility was unkempt.
24 Feb 2021Complaint
24 Feb 2021Complaint
Found that a resident's conversation was recorded without permission and that a staff member yelled profanity, intimidating a resident.
Type B87468.2(a)(1)
Type B87468.1(a)(3)
17 Oct 2020Complaint
17 Oct 2020Complaint
Investigated allegations that a resident sustained injuries and that cleaning may not have been performed adequately. Interviews with staff and residents and review of records were conducted, using remote communication due to COVID-19.
27 Feb 2020Inspection
27 Feb 2020Inspection
Identified deficiencies related to liability insurance, medication storage, and security of cleaning solutions during the inspection.
Type B87468.1(a)(1)
Type B87468.2(8)
11 Feb 2020Inspection
11 Feb 2020Inspection
Confirmed lack of proper liability insurance coverage at the facility, which did not meet the minimum requirements set by the Health and Safety Code.
01 Nov 2019Inspection
01 Nov 2019Inspection
Identified deficiency in liability insurance coverage during inspection visit. Penalty assessed for non-compliance.
18 Oct 2019Inspection
18 Oct 2019Inspection
Identified a deficiency during a follow-up visit regarding insurance coverage and assessed civil penalties for non-compliance.
Type B87468.2(a)(1)
Type B87468.1(a)(3)
11 Oct 2019Inspection
11 Oct 2019Inspection
Confirmed deficiency related to liability insurance was addressed during follow-up visit by Licensing Program Analyst.
08 Oct 2019Inspection
08 Oct 2019Inspection
Identified deficiencies were addressed and corrections were made during the visit. A certificate was provided and additional documentation was pending.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Bentley Suites by SCH. The information above has not been verified or approved by the owner or operator. For exact information, please contact Bentley Suites by SCH directly. There is no cost for this service. We are compensated by the community you select.
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