I'm very pleased with this small, clean home-owners are very nice and management is compassionate and hardworking. My loved one has a large private room with a bath, receives loving, problem-solving care, the meals are acceptable, and the inexpensive pricing makes it a good value; I feel supported and would recommend it.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
Schedule a Tour
Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Telephone
Wifi
Common areas
Beauty salon
Dining room
Garden
Outdoor space
Small library
Community services
Move-in coordination
Activities
Community-sponsored activities
Resident-run activities
Scheduled daily activities
Reviews
4.33·(3)
Overall rating
5
4
3
2
1
Care
4.5
Staff
4.3
Meals
4.3
Amenities
4.0
Value
4.0
Pros
Clean facility
Compassionate management
Good value / inexpensive
Large private room with private bath
Small, homelike community
Acceptable food / no complaints about meals
Loving, patient care
Hard-working, problem-solving staff
Owners are very nice
Pleasant, nice home environment
Cons
Not ideal for everyone
Challenges handling residents with advanced dementia
Summary of reviews
Overall sentiment in the reviews is positive, with multiple commenters emphasizing a caring, home-like environment that offers good value. Reviewers repeatedly describe the property as clean and pleasant, and several note that it feels like a nice home rather than an institutional setting. The facility is small, which reviewers frame as a feature that contributes to a more personal atmosphere; this small-community scale appears to attract families who want individualized attention and a quieter setting.
Care quality and staff come across as strong points. Reviewers use words such as loving, patient, compassionate, and hardworking to describe the caregivers and management. There are specific mentions of problem-solving behavior by staff, suggesting that employees are attentive and responsive when issues arise. Ownership and management are singled out as friendly and compassionate, which supports a perception of stable, engaged leadership that participates in resident care and day-to-day operations.
The physical accommodations are highlighted positively. At least one reviewer called out a large private room with a private bath, which indicates that private accommodations are available and comfortable. The facility is described as clean and nice, reinforcing the impression of good maintenance and a comfortable living environment. Affordability is another recurring theme: reviewers describe the home as inexpensive and good value, which may be a deciding factor for families comparing options.
Dining is not a major focus in the reviews, but the available comments are neutral-to-positive: food is described as acceptable and there are no complaints about meals. Because reviewers did not elaborate on activities, social programming, or recreational offerings, there is limited information on those domains; the absence of commentary could mean those areas are adequate but unremarkable, or simply not a priority to the respondents.
Notable concerns are limited but important to consider. Several reviewers indicate the facility is "not ideal" in some respects and explicitly note difficulties when residents have advanced dementia or behaviors that are hard to manage. That suggests this home may be better suited to residents with mild to moderate care needs rather than those requiring specialized memory care or intensive behavioral management. Prospective families should clarify the facilitys experience and protocols for dementia care before deciding.
In summary, the reviews paint Aa Best Care Homes as a small, clean, and home-like option with compassionate management and hardworking staff. The facility appears affordable and provides private, comfortable rooms, and reviewers report satisfactory dining. The most important pattern to note is that while general care quality and personal attention receive strong praise, there are indications that the home may not be the best fit for residents with advanced dementia or severe behavioral needs. Families seeking a small, value-oriented, and caring environment will likely find this facility appealing, but those needing specialized memory-care services should verify the homes capabilities and resources for higher-acuity dementia care before moving forward.
Reviews written on Mirador
We have no reviews to show about Aa Best Care Homes.
Help other families by writing a review about your experience with this community.
Location
Aa Best Care Homes is located at 857 Hearn Ave, Santa Rosa, CA, 95407.
About Aa Best Care Homes
Aa Best Care Homes sits in Santa Rosa, California, and offers a medium-sized residence with a capacity for up to 40 seniors. The staff provides assisted living, memory care, nursing home care, independent living, and home care, all under one roof, and the facility is licensed for residential care for the elderly. The apartments include studio layouts and ADA compliant private baths, and there are dedicated spaces for care and comfort, including indoor common areas, a book room, a theater, a large library, and rooms for arts, crafts, fitness, spa, and massage therapy. Residents get help with personal care needs like bathing, dressing, grooming, toileting, and even spoon feeding when needed, and moving assistance is available if someone needs help from bed to wheelchair. Health care services include help with medicine, diabetic monitoring, incontinence, non-ambulatory needs, and even Parkinson's and Alzheimer's care, with a nurse on staff and routine physician assessments. The staff is there 24 hours a day, offering supervision and quick help during emergencies. Meals are included, with a chef and meal planners preparing food for different diets such as diabetes or hypertension, and even offering a pureed menu when required, all served in dining areas that foster social time. There are daily scheduled activities, including movie shows in the theater, cards and board games, art classes, computer lessons, exercise sessions, animal and music therapy, and outdoor programs in garden spaces. There are special activities and events for those with Alzheimer's or other cognitive issues, and the facility keeps doors locked to keep everyone safe and prevent wandering. Community night events, family support meetings, devotional times, faith-based outings, and birthday parties help residents stay mentally and emotionally engaged. Transportation is available for medical appointments, errands, and religious activities, and there are personal laundry and housekeeping services to lighten daily tasks. Residents receive personalized care plans to best suit their needs and have access to services like a mobile barber or hairdresser for grooming. The facility tailors its approach for many conditions and provides memory programs aimed at supporting people with cognitive challenges, in spaces designed for comfort and accessibility with smart apartment features. Parking is on-site for visitors, and staff work to promote a safe, social, and supportive community, offering peace of mind to seniors and their families. Medicare isn't accepted unless the facility has CMS certification.
People often ask...
Aa Best Care Homes offers competitive pricing, with rates starting at a cost of $2,200 per month.
Aa Best Care Homes offers assisted living and board and care.
There are 1 photos of Aa Best Care Homes on Mirador.
The full address for this community is 857 Hearn Ave, Santa Rosa, CA 95407.
No, Aa Best Care Homes does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated a complaint that residents did not receive medications per doctor's orders. Found that prescribed medications were not administered for a period due to a pharmacy vendor change, with gaps in medication logs and staff unable to show timely refill efforts.
Type ACCR 87465Incidental Medical & Dental Care
03 Jun 2026Inspection
03 Jun 2026Inspection
Found no deficiencies.
01 Jun 2026Inspection
01 Jun 2026Inspection
Found no deficiencies cited. Discussed the emergency approval process and the documentation needed to continue operation.
26 May 2026Inspection
26 May 2026Inspection
Identified ongoing bed bug issues and inadequate treatment that created an immediate health and safety risk.
Type A87303(a)
12 May 2026Complaint
12 May 2026Complaint
Identified a fire clearance violation, unsanitary conditions, and resident care needs not met.
Type A87202(a)
Type A1569.269(a)(6)
Type B87303(a)
20 Apr 2026Inspection
20 Apr 2026Inspection
Reviewed a self-reported resident death and accompanying health documentation; no deficiencies were cited.
27 Feb 2026Complaint
27 Feb 2026Complaint
Investigated an allegation that staff wrongfully evicted a resident; records and interviews did not establish the eviction occurred as alleged.
08 Dec 2025Inspection
08 Dec 2025Inspection
Observed no deficiencies during the visit.
29 Oct 2025Inspection
29 Oct 2025Inspection
Observed no deficiencies cited during the meeting.
24 Oct 2025Complaint
24 Oct 2025Complaint
Investigated a complaint alleging that a due refund was not provided; records showed an overpayment and a refund was issued.
18 Sept 2025Complaint
18 Sept 2025Complaint
Investigated an allegation that a staff member yelled at a resident in care. Found the behavior caused the resident distress and withdrawal.
Type A1569.269(a)(1)
18 Sept 2025Complaint
18 Sept 2025Complaint
Investigated an allegation that staff did not seek timely medical care for a resident with scabies. Found no evidence staff could have known earlier to seek medical attention.
24 Jul 2025Inspection
24 Jul 2025Inspection
Found multiple maintenance, safety, and record-keeping deficiencies, including exposed electrical wiring, mold, pests, and water temperatures outside 105–120°F, plus missing CPR/first-aid certifications, outdated resident plans, overdue disaster drills, and unpaid licensing fees.
Type ACCR87303(a)
Type ACCR87303(e)(2)
Type BHSC1569.618(c)(3)
Type BCCR87463(a)
Type BHSC1569.695(a)(2)
Type BHSC87156(b)(1)(F)
13 Jun 2025Complaint
13 Jun 2025Complaint
Investigated the allegation that staff financially abused a client; the finding was that the allegation was unsubstantiated.
19 May 2025Inspection
19 May 2025Inspection
Identified that a corporate structure change had not been submitted by the May 4, 2025 deadline and bed bug remediation had been completed with vendor clearance. Medication management concerns were previously addressed and no deficiencies were cited.
18 Apr 2025Inspection
18 Apr 2025Inspection
Investigated a self-reported resident death and found no deficiencies.
10 Apr 2025Complaint
10 Apr 2025Complaint
Investigated a complaint that residents were exposed to bed bugs. Identified an ongoing bed bug issue with residents showing bites.
Type A1569.269(a)(5)
10 Apr 2025Complaint
10 Apr 2025Complaint
Investigated an allegation that staff did not provide prescribed psychiatric medications to a resident. Records showed the medications were not refilled since 12/17/2024 after the psychiatrist retired, and the resident refused to meet with the psychiatrist.
Type A87465(c)(2)
10 Apr 2025Complaint
10 Apr 2025Complaint
Investigated two allegations: inadequate supervision resulting in a resident wandering away and failure to safeguard residents' monies.
04 Apr 2025Inspection
04 Apr 2025Inspection
Identified concerns about operation and bed bug issues. No deficiencies were cited.
11 Mar 2025Inspection
11 Mar 2025Inspection
Investigated a resident death and followed up on a death certificate and health records; collected statements from staff and residents.
13 Feb 2025Inspection
13 Feb 2025Inspection
Identified that follow-up on administrator certification with the certification unit was not completed, creating risk to persons in care.
Type B87405(a)
13 Feb 2025Complaint
13 Feb 2025Complaint
Investigated an allegation that residents were not kept free from bed bugs. Records showed the last treated resident’s room was in May 2024 and treatment logs were not consistently maintained, indicating lapses in addressing the infestation.
Type A1569.269(a)(5)
04 Feb 2025Inspection
04 Feb 2025Inspection
Found that a resident sustained an ankle wound, was hospitalized, and later died; interviews and document reviews occurred and no deficiencies were cited.
06 Dec 2024Inspection
06 Dec 2024Inspection
Identified lack of a qualified and currently certified administrator for a facility.
Type B87405(a)
29 Aug 2024Complaint
29 Aug 2024Complaint
Investigated an allegation that staff did not meet a resident's hygiene and grooming needs; findings showed the resident arrived at a receiving facility with severely matted hair and lice, requiring extensive hair removal by staff.
Type A1569.269(a)(5)
29 Aug 2024Inspection
29 Aug 2024Inspection
Investigated administrator certification follow-up; the certification unit did not receive the renewal documentation that had been mailed, and online submission was planned though no date was provided. No deficiencies cited during the meeting.
23 Jul 2024Inspection
23 Jul 2024Inspection
Observed several safety and compliance issues during a required annual inspection, including water temperatures in bathrooms well above the allowed range, missing window screens, and repairs needed in resident rooms. Also noted lapses in administrative certification, and missing disaster drills and staff training hours.
Type A87303(a)
Type A87405(d)
Type B1569.625(b)(2)
Type B1569.626(a)
Type B1569.696(a)
Type B1569.695(c)
06 Jun 2024Inspection
06 Jun 2024Inspection
Identified three incidents involving residents - one expressing suicidal thoughts, another under influence requiring hospital transport, and a third lighting a glass pipe - leading to eviction notices; no deficiencies were cited.
21 May 2024Complaint
21 May 2024Complaint
Identified safety and hygiene concerns including bed bug infestation, dirty nails, skin wounds, and lice, indicating residents' care needs were not consistently met.
Type A1569.269(a)(5)
07 Mar 2024Complaint
07 Mar 2024Complaint
Investigated a complaint alleging staff failed to treat a resident with dignity and privacy, cleanliness issues, bedding not changed, personal rights concerns, and medications not given as prescribed. The allegations were unsubstantiated.
07 Mar 2024Complaint
07 Mar 2024Complaint
Found that the allegations that a staff member slapped a resident and yelled at a resident were unsubstantiated. The allegation that the facility was in disrepair was also unsubstantiated.
27 Feb 2024Complaint
27 Feb 2024Complaint
Investigated an allegation that residents smoked indoors; interviews and records did not provide clear evidence that indoor smoking occurred.
08 Feb 2024Inspection
08 Feb 2024Inspection
Identified a resident who threatened staff with harm and arson, triggering 911 involvement after an incident on 2/5/24. Eviction action was being prepared, and no deficiencies were noted during the visit.
08 Dec 2023Inspection
08 Dec 2023Inspection
Observed safety concerns including a missing resident bedroom door with a cloth attached to the frame to maintain privacy, with the door removed for repair since 12/2/2023; the living room had been closed briefly for cleaning following an incident involving a resident's urination/defecation in that area.
27 Oct 2023Complaint
27 Oct 2023Complaint
Found no evidence that staff violated residents' personal rights or mishandled medications. Water temperatures met regulation and pest issues were addressed with preventive measures.
27 Oct 2023Complaint
27 Oct 2023Complaint
Found that medical care was provided after a resident's fall. Found no evidence that staff yelled at a resident, stole personal documents, or unlawfully evicted anyone; nutritious meals were offered with alternatives.
14 Sept 2023Inspection
14 Sept 2023Inspection
Identified a resident's breathing problem that led to transport to the hospital. Reviewed care plans and discharge documents; no deficiencies were cited.
25 Aug 2023Inspection
25 Aug 2023Inspection
Observed that deficiencies from a prior inspection were corrected during a follow-up visit, including bathroom safety, medication handling/record-keeping, and staff training compliance.
Type A1569.625(b)(2)
Type B87303(a)
Type B87465(h)(5)
Type B87465(h)(6)
20 Jul 2023Inspection
20 Jul 2023Inspection
Identified deficiencies related to maintenance and safety, medication management, and staff training during a routine annual review.
Type A87303(a)
Type B1569.625(b)(2)
Type B87465(h)(5)
Type B87465(h)(6)
28 Jun 2023Inspection
28 Jun 2023Inspection
Identified that the administrator certification renewal was in progress and training documents were being prepared, and no deficiencies were cited during the meeting.
28 Mar 2023Inspection
28 Mar 2023Inspection
Identified that two residents' care plans were not current or signed within the last 12 months. Observed a resident fell and sustained a left shoulder fracture and another resident required transfer due to a wound.
Type B87463(c)
08 Nov 2022Inspection
08 Nov 2022Inspection
Identified an unwitnessed fall in the bathroom that resulted in a T12 vertebra fracture; resident received emergency transport and follow-up medical care, with no deficiencies cited.
15 Sept 2022Inspection
15 Sept 2022Inspection
Identified an incident of aggression between two residents, with staff notifying case workers and documenting follow-up.
13 Jun 2022Inspection
13 Jun 2022Inspection
Identified an allegation that two residents smoked marijuana without doctor’s orders on file, and observed staff not consistently wearing masks as required after a communicable disease was diagnosed.
Type A87470(a)(2)
Type B87465(e)
13 Jun 2022Inspection
13 Jun 2022Inspection
Identified violations included lack of criminal record clearance for an individual providing care to residents and the presence of expired food in the pantry and refrigerator. These issues created immediate health and safety risks.
Type A87355(e)(1)
Type A87555(a)(8)(28)
13 Jun 2022Complaint
13 Jun 2022Complaint
Investigated allegation that residents smoked marijuana on-site; interviews and observations did not support that smoking occurred inside.
03 Dec 2021Inspection
03 Dec 2021Inspection
Observed multiple resident incidents involving medical transport, including a fall with ambulance transport, a breathing difficulty requiring hospitalization, and a second resident's repeated falls with ongoing hospitalization; no deficiencies were issued.
15 Nov 2021Inspection
15 Nov 2021Inspection
Investigated incidents involving a resident who sustained a left ankle fracture, a head injury, and seizures after a fall; no deficiencies were cited.
07 Oct 2021Inspection
07 Oct 2021Inspection
Observed that a resident with chronic pulmonary disease had breathing difficulties and was hospitalized earlier with new inhaled medications prescribed; staff coordinated with the responsible party about smoking restrictions. No deficiencies were cited.
24 Sept 2021Inspection
24 Sept 2021Inspection
Identified breathing-related incidents involving residents and reviewed death certificates. No deficiencies were cited.
02 Sept 2021Inspection
02 Sept 2021Inspection
Identified deficiencies in central medication recordkeeping and in visitor Covid-19 screening, impacting resident safety.
Type A87465(h)(6)(D)
Type A80072(a)(2)
03 Aug 2021Inspection
03 Aug 2021Inspection
Observed infection control measures, signage, and PPE availability; no deficiencies cited.
12 Mar 2021Complaint
12 Mar 2021Complaint
Investigated a complaint that medications were mismanaged. Identified multiple medication errors and missing entries in the centrally stored medication records.
Type B87465(h)(6)(D)
09 Nov 2020Complaint
09 Nov 2020Complaint
Identified gaps in staff medication training, with no required training completed in the past year. Noted a missing incident report for a resident’s hospitalization and observed discrepancies in medication administration records during hospital stays.
28 Oct 2020Complaint
28 Oct 2020Complaint
Investigated and found that the allegation that staff did not ensure access to oxygen prescribed for a resident was supported by records, showing the resident’s oxygen tank was empty in the room on June 11 and June 15, 2020.
20 Oct 2020Complaint
20 Oct 2020Complaint
Identified bed bug infestation; reviewed records and conducted interviews to evaluate the allegation.
15 Jul 2020Complaint
15 Jul 2020Complaint
Investigated a complaint alleging neglect of a resident's basic care needs, but found insufficient evidence to prove or disprove the claim of neglect related to hygiene.
Type A87465(a)(5)
11 Feb 2020Complaint
11 Feb 2020Complaint
Investigated allegations that staff yelled at a resident and found no evidence to support the claim. Checked the condition of a resident's bed after a reported fall and determined it was in good repair, with the fall not caused by any disrepair.
Type A87307(d)(2)
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Aa Best Care Homes. The information above has not been verified or approved by the owner or operator. For exact information, please contact Aa Best Care Homes directly. There is no cost for this service. We are compensated by the community you select.
Are you an owner or operator of this community?
Claim this listing to receive messages from prospective customers and manage your community page.
