Overall sentiment about New Vista Nursing & Rehab Center is highly mixed, with a pronounced split between reviewers who report positive, effective care (especially around rehabilitation) and those who describe serious safety, communication, and dignity issues. A substantial subset of reviews praise the rehabilitation team, certain nurses and CNAs, and social workers — several reviewers credit specific staff (for example CN Mathilda and the physical therapy team) with meaningful improvements in condition and successful short-term rehab outcomes. These positive reviews emphasize compassionate caregivers, helpful staff, cleanliness/absence of odor in some units, and families who would recommend the facility.
In contrast, many other reviewers report significant and sometimes severe concerns. Multiple accounts describe lapses in basic nursing care: wound dressings that were not changed, missed or incorrect medications, residents not being fed, and grooming or dignity neglect. There are repeated allegations of poor infection-control practices (including reuse of towels and a wet towel used during diaper changes) creating risk for communicable infections such as C. difficile. Several reviewers also report that on-site care limitations forced hospital transfers and extended hospital stays, suggesting gaps in clinical capability for higher-acuity patients.
Communication and management emerge as recurring problem areas. Numerous reviews mention unresponsive staff, dropped or hung-up calls, long gaps in follow-up from supervisors, and little or no physician feedback on resident status. Families reported difficulty reaching anyone who could address urgent issues or that management failed to return calls. This lack of reliable communication compounds other safety concerns and contributes to family frustration and distrust.
Safety and respect issues are raised repeatedly. Theft of personal belongings by staff is alleged in multiple reviews, and some families express alarm about staff disrespect, verbal confrontations with residents, and even racist behavior. There are accounts of roommate harassment that staff reportedly tolerated, shared bathrooms (sometimes with two other patients) and plumbing problems like clogged toilets, and delayed or insufficient repairs. These reports collectively point to inconsistent supervision, possible lapses in staff training or monitoring, and variable enforcement of resident-protection policies.
Facility condition and atmosphere are described variably: some reviewers report clean, odor-free areas and friendly common spaces, while others describe a gloomy environment, an unattractive or unstable-feeling building, and a lack of amenities such as a fitness facility. Dining also receives mixed feedback; a number of reviews say the food was "pretty good" or acceptable, while others call food quality poor and say restaurant-style service needs improvement. Short-staffing is noted and cited as a likely driver of inconsistent experiences across shifts and units.
Taken together, these reviews indicate a facility with pockets of strong clinical and rehabilitative skill and some highly committed staff, alongside systemic problems that produce serious negative experiences for other residents and families. The most frequently repeated concerns are inconsistent care (especially nursing tasks and wound/medication management), infection-control and laundry/linen practices, theft and safety incidents, poor communication from staff and management, and variability across shifts or wings. The pattern suggests that resident experience at New Vista may heavily depend on which staff are on duty, staffing levels at a given time, and the specific unit or roommate situation.
For families considering New Vista, the reviews recommend exercising caution and doing targeted due diligence: ask about infection-control protocols and laundry/towel policies, clarify roommate assignment and bathroom arrangements, request information on wound care and medication administration procedures, get names of primary nurses and therapists, and confirm communication expectations with management (who to call, expected response times). If possible, meet the rehab team and specific nursing staff who will provide day-to-day care and inquire about staffing ratios and how complaints are escalated. The facility shows evidence of capable, caring teams that achieve good rehab outcomes for some residents, but the documented inconsistencies and serious allegations in several reviews warrant careful, specific questioning and close monitoring after admission.
