I placed my mom here and I'm very happy with the decision. The place is impeccably clean, safe and welcoming; staff are warm, attentive, know residents by name, and provide medication assistance plus three meals and snacks daily. Memory care and a full continuum of care are available, rooms are simple but comfortable, and the small, active community and garden give a second-family feel. It can feel a bit institutional at times and activity options/staffing are not perfect, but overall my mom is well cared for and I highly recommend it.
Glen Park at Valley Village sits in the San Fernando Valley and is part of the Glen Park Retirement Community, with over 35 years of care experience. This is a single-story residential health care facility with both assisted living and memory care services, so you'll find a focus on safety and support for people who need help with dementia, daily living, or behavior issues. There's a separate memory care building for folks with Alzheimer's and other memory problems, and the whole community uses video cameras, alarmed exits, and wander alert bracelets to keep track of people who might get lost or need extra support if they walk off. You'll see private rooms and semi-private options, with wheelchair accessible showers, full tubs, and private dining rooms, and they let people keep cats and dogs.
The community stays active with a full-time activity director running art classes, stretching, yoga, outings, cooking classes, karaoke, gardening, foreverFIT, brain fitness, and live entertainment. There's a library, recreation rooms, courtyards, outdoor and indoor spaces, and a pet therapy program, and the recreation programs make a big deal out of social interaction, independence, and sensory stimulation. They offer restaurant-style dining with vegetarian, low-sodium, and sugar-free meals, and a nurse is on site daily with licensed staff on hand at all times. You'll see medication aides, memory impairment specialists, and state-certified aides, and the staff is trained to support those with diabetic, incontinence, and behavioral care needs, and they're equipped for heavier care like help with bathing, dressing, grooming, wheelchair use, and even behavioral needs like physical aggression or wandering.
The property is gated and uses 24/7 video surveillance, with delayed egress and a computerized wander alert system for extra safety, so residents who might walk off are still protected, and they also allow for residents who can manage their own medications, but help is available to administer injections and do monitoring. Laundry and housekeeping are provided, and the community offers transportation for errands, appointments, or outings, with complimentary rides and paid options, and parking for those who drive. They offer assisted living, memory care, respite care, day programs, and can support those at the end of life with special hospice partnerships, and families can arrange for 1:1 caregiver care if needed, including private rooms for isolation if needed for COVID-19. Faith and community are also covered, with devotional services both on and off site, and there's an overall ethos that puts respect, personal care, cleanliness, and healthful eating at the center.
You'll find Glen Park at Valley Village is family-owned and CARF accredited since 2017, with an emphasis on comfort, safety, and person-centered services. The community sits in a walkable neighborhood of Valley Village, near coffee shops, the Bernardi Senior Center, and public transit. With individualized care plans, activities, and specialized staff for memory impairment and behavioral care, they work at making life as comfortable and safe as they can for folks with different support needs.
People often ask...
Glen Park at Valley Village offers competitive pricing, with rates starting at a cost of $3,000 per month.
Glen Park at Valley Village offers independent living, assisted living, and memory care.
There are 20 photos of Glen Park at Valley Village on Mirador.
Yes, Glen Park at Valley Village allows residents to age in place and adjust their level of care as needed.
The full address for this community is 5527 Laurel Canyon Blvd, Valley Village, CA, 91607.
Yes, Glen Park at Valley Village offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
140
Inspections
26
Type A Citations
27
Type B Citations
6
Years of reports
12 Aug 2025
12 Aug 2025
Investigated a report about an incident involving a resident and a staff member that LAPD began investigating; no immediate safety concerns were observed during a premises tour, and the case was referred for further investigation.
§ 9058
15 Jul 2025
15 Jul 2025
Found delays in assisting residents with care needs, including incomplete shower logs. Found that residents generally kept personal belongings and could receive visitors, with no evidence of enforced restrictions.
19 Mar 2025
19 Mar 2025
Investigated an incident involving two residents with LAPD involvement that occurred on 03/06/2025. On 03/12/2025, documents were reviewed and a site tour found no immediate health and safety concerns, with the case referred to the Investigation Bureau for further investigation.
30 Jan 2025
30 Jan 2025
Found records and personnel files in order, including care plans, medical records, admissions agreements, consent forms, and required trainings; medications stored centrally, labeled, and checked for expiration with no errors observed. Found infection control adequate with available PPE and proper cleaning protocols; no deficiencies cited and an exit interview was conducted.
24 Jan 2025
24 Jan 2025
Found an unannounced visit conducted with leadership; indoors, the premises stayed at 74 degrees, extinguishers were charged and last serviced on 10/15/2024, and smoke and carbon monoxide detectors were tested on 11/19/2024. Found restrooms clean and stocked with hot water at 113.8°F; kitchen and dining areas clean with a refrigerator at 40°F and a freezer at 0°F, outdoor seating available, and no health or safety hazards observed.
12 Dec 2024
12 Dec 2024
Found insufficient evidence to prove the allegation that a staff member assaulted the resident or forced medication. Interviews with residents and staff revealed no witnesses to abuse, and hospital records noted bruising but did not indicate abuse.
15 Nov 2024
15 Nov 2024
Investigated Allegations 1 through 7 and found no conclusive evidence to prove Allegation 1 (pressure injuries due to neglect), Allegation 2 (incontinence care), Allegation 3 (administrator hours), Allegation 4 (grooming assistance), Allegation 5 (infection control), Allegation 6 (incident reporting), or Allegation 7 (communication with the responsible party).
Reported findings showed that no deficiencies were cited.
14 Nov 2024
14 Nov 2024
Found that staff verbally abused residents and that medications were not provided in a timely manner. Found no evidence that residents' files were not up to date.
09 Oct 2024
09 Oct 2024
Identified deficiencies showed that a resident received wound care from non-qualified staff, leading to a worsening coccyx pressure injury; no home health logs or treatment documentation were available, and an exception for the prohibited condition requiring others to perform all activities of daily living was not submitted.
09 Oct 2024
09 Oct 2024
Found insufficient evidence that neglect or lack of care and supervision by staff caused the resident's unstageable pressure injury. Investigation noted that home health care services may have contributed, but no direct link to facility staff neglect was proven.
09 Oct 2024
09 Oct 2024
Identified that one resident alleged being sexually assaulted by another resident in mid-January; the accused denied the claim, and there were no witnesses or footage to corroborate the incident. Found insufficient evidence to prove that staff neglect or supervision contributed to the incident.
18 Sept 2024
18 Sept 2024
Investigated the allegation that staff did not notify residents about a COVID outbreak. Found that residents were informed verbally and PPE was provided, with notices posted on doors; there was insufficient evidence to support the allegation, so it was deemed unsubstantiated.
18 Sept 2024
18 Sept 2024
Found insufficient evidence to confirm the allegation that staff did not provide a safe environment for a resident. Interviews and records reviewed did not establish that safety standards were violated.
04 Sept 2024
04 Sept 2024
Found that seven allegations—questionable death; staff abuse; hiding prohibited health conditions; staff stealing residents’ money; staff stealing resident belongings; staff threatening residents; and unlawful eviction—were unsubstantiated at this time, with two eviction notices found to follow the admission agreement and applicable rules.
04 Sept 2024
04 Sept 2024
Reviewed allegations of medication errors, resident abuse, hidden health conditions, theft, threats, and unlawful evictions, finding no substantial evidence to support the claims.
§ 87464(f)(4)
22 Aug 2024
22 Aug 2024
Found no preponderance of evidence to corroborate the allegations that staff allowed harm between residents, failed to meet residents' medical needs, or failed to properly report incidents.
22 Aug 2024
22 Aug 2024
Investigated allegations included inadequate supervision leading to resident harm, unmet medical needs due to medication staff unavailability, and improper reporting of incidents. Determined insufficient evidence to substantiate any of the claims, resulting in all allegations being unproven.
22 May 2024
22 May 2024
Identified ongoing bed bug activity and improper safeguarding of residents' belongings, including items left in the parking lot during containment, with rooms treated and residents moved as needed. Six residents reported that staff met their care needs, while one resident required careful handling and sometimes refused services.
22 May 2024
22 May 2024
Confirmed allegations of bed bugs and mishandling of residents' belongings; allegations of not meeting clients' needs were unsubstantiated.
15 May 2024
15 May 2024
Identified that staff did not know the resident’s whereabouts for nearly three weeks and did not review sign-in/out records to follow up when residents left. Found that the resident died on 1/19/2023 and staff were not informed until 2/3/2023 after the family notified them.
15 May 2024
15 May 2024
Identified missing medication records for a former resident and missing personnel records for two former staff during a 5/15/2024 review. Found no evidence of medications being stolen or staff falsifying medication records after interviews, a medication audit, and record review.
15 May 2024
15 May 2024
Found missing medication records for a former resident who moved out in 2023 and missing personnel files for two former employees terminated in 2023; medication records should have been kept for at least one year and personnel records for at least three years after termination.
14 May 2024
14 May 2024
Found staff opened and searched the resident's dresser and nightstand drawers without permission, violating the resident's personal rights. Found no evidence that staff retaliated by taking or removing personal hygiene items; items were returned to the drawer after the search.
§ 87468.2
15 May 2024
15 May 2024
Confirmed allegation that facility staff did not notice resident's absence for nearly three weeks.
14 May 2024
14 May 2024
Confirmed violation of personal rights but found no evidence of staff retaliation against resident.
26 Apr 2024
26 Apr 2024
Identified that the eviction notice dated 03/13/2024 lacked specific facts to determine the date, place, witnesses, and circumstances of the eviction, in relation to the allegation of illegal eviction.
26 Apr 2024
26 Apr 2024
Confirmed illegal eviction allegation; eviction notice did not comply with regulations.
09 Apr 2024
09 Apr 2024
Found that the allegation that staff do not meet the minimum qualifications was contradicted by records showing staff meet the minimum requirements, including state certification, background check, and training.
09 Apr 2024
09 Apr 2024
Reviewed allegations of staff not meeting minimum qualifications, found documents show staff met requirements as per the department.
03 Apr 2024
03 Apr 2024
Investigated three allegations: staff tie/lock resident doors, staff refuse to let residents leave, and residents in care denied food. Found no evidence to support these concerns; interviews and observations showed front doors are not locked from the inside and are secured from the outside for safety, residents can enter/exit as needed, and meals are provided according to the monthly menu with accommodations as appropriate.
03 Apr 2024
03 Apr 2024
Confirmed allegations of staff tying up resident doors and refusing to let residents leave were not supported by interviews and observations. Similarly, the claim that residents were denied food was also not supported by evidence gathered during the visit.
12 Mar 2024
12 Mar 2024
Identified health and safety deficiencies after a tour: a resident had not received a wheelchair prescribed by their physician since December 2023. Observed a second-floor laundry room that was unlocked with detergents and chemicals accessible, and a resident’s room left open with personal hygiene items and a container with scissors within reach of others.
12 Mar 2024
12 Mar 2024
Identified deficiencies in resident care and safety during an unannounced inspection.
31 Jan 2024
31 Jan 2024
Investigated a sexual assault allegation by a resident against another resident two weeks earlier; authorities including APS and the local LTCO were notified, law enforcement was scheduled to visit, and the case was referred to the licensing investigations branch for further inquiry.
31 Jan 2024
31 Jan 2024
Investigated allegations of sexual assault between two residents, with reports submitted to multiple agencies for further action.
§ 87615(a)(5)
§ 87609(b)(3)
§ 87631(a)(3)
27 Jan 2024
27 Jan 2024
Found no health or safety hazards at the site; the kitchen and dining areas were clean, supplies were adequate, appliances operable, temperatures for the refrigerator and freezer within required ranges, and the fire extinguisher had a recent service.
27 Jan 2024
27 Jan 2024
Inspection confirmed cleanliness and compliance with regulations in the kitchen/dining area.
29 Sept 2023
29 Sept 2023
Determined there was not enough evidence to prove the falsification of residents’ cash resource records; likewise, there was not enough evidence to prove the commingling of residents’ cash with staff funds. An exit interview was conducted.
05 Oct 2023
05 Oct 2023
Identified that a staff member was on site from 9/18/23 to 10/5/23 without clearance and proper association; association completed on 10/5/23; civil penalties were assessed.
05 Oct 2023
05 Oct 2023
Identified deficiency during visit, civil penalties assessed.
29 Sept 2023
29 Sept 2023
Identified three deficiencies: inadequate safeguards for residents' cash and valuables, with ledgers lacking residents' signatures and withdrawals unsupported by documentation; insufficient surety bond coverage for the amount safeguarded; and mishandling of some residents' funds, with refunds totaling $9,038 for 16 residents.
§ 387217(c)(1)
§ 87216(1)
§ 87217(g)(1)
29 Sept 2023
29 Sept 2023
Investigated allegations regarding falsified resident cash records and commingled funds, finding insufficient evidence to prove violations occurred.
16 Aug 2023
16 Aug 2023
Found residents could exit and enter anytime; front door was unlocked today, and interviews indicated staffing on each shift consisted of three caregivers, two medtechs, and two housekeepers with a census of 45, and staffing deemed sufficient.
16 Aug 2023
16 Aug 2023
Confirmed that residents are not locked inside the facility and found that the facility is not understaffed based on interviews and physical plant tour.
§ 87465(c)(2)
§ 87468.1(a)(1)
06 Jul 2023
06 Jul 2023
Identified that Olanzapine 10 mg, Clozapine 50 mg, and Clorazapine 100 mg were not centrally stored for a resident due to an off-cycle order after a recent switch; one issue was noted.
§ 87465(a)(6)
06 Jul 2023
06 Jul 2023
Identified deficiency in medication storage during visit, one citation issued.
§ 87468.1
§ 87217(b)
13 Jun 2023
13 Jun 2023
Investigated the allegation that the place failed to maintain a comfortable temperature. Room temperatures ranged from 73.4 to 77.7 degrees Fahrenheit, residents reported overall comfort, and an air blocker was added to one vent; these findings did not support the complaint.
13 Jun 2023
13 Jun 2023
Investigated an allegation that a facility failed to maintain a comfortable temperature; findings showed a room had an air blocker added to an air vent following a complaint, while temperature measurements and resident interviews indicated that room temperatures were within a comfortable range according to regulations.
§ 87412(h)
§ 87465(h)(6)
24 May 2023
24 May 2023
Identified bed bugs in a resident who refused care and housekeeping, creating health risks for self and others and resulting in isolation for pest control; staff noted aggressive behavior and that the resident linked the situation to a rent increase.
§ 87468.1
24 May 2023
24 May 2023
Confirmed presence of bed bugs in resident's room and substantiated allegation of inadequate response to pest infestation.
07 Feb 2023
07 Feb 2023
Identified abandonment of a resident when staff sent the resident to the hospital and would not accept them back for two days. Found no evidence to support claims that personal belongings were not returned or that a refund was due.
30 Mar 2023
30 Mar 2023
Investigated the allegation that staff mismanaged resident medications; interviews and a medication audit found that residents were given medications that did not belong to them, with mislabeled boxes and missing identifiers for several residents.
30 Mar 2023
30 Mar 2023
Confirmed mismanagement of resident medications, evidenced by incorrect medications being given to residents, improper labeling of medication boxes, and unorganized medication storage.
17 Mar 2023
17 Mar 2023
Investigated allegations that staff used residents' medications, that staff did not meet the minimum qualifications, that a resident wandered, that a resident was denied access to the facility, that staff did not address a change in medical condition, and that a safe environment was not provided. Reviewed interviews and facility records to inform the conclusions.
17 Mar 2023
17 Mar 2023
Investigated allegations of improper use of resident medication, staff unqualified for their roles, failure to prevent resident wandering, denial of access to a resident, unaddressed medical condition changes, and unsafe living conditions. All allegations were deemed unsubstantiated based on insufficient evidence.
10 Mar 2023
10 Mar 2023
Identified that the resident's power of attorney was not notified about hospital transfer, with records not confirming notification and the POA reporting no call. Citations were issued.
§ 87211(a)(1)
10 Mar 2023
10 Mar 2023
Confirmed failure to notify POA about resident's hospitalization. Deficiencies were observed and citations were issued.
§ 80072(a)(2)
§ 87309(a)
14 Feb 2023
14 Feb 2023
Investigated the allegation that a resident fell and was left on the floor until the next morning; records and interviews indicated the fall occurred with delayed staff response due to staffing shortages.
Found insufficient evidence to support the allegation that basic needs were not provided; interviews and transportation records showed residents could arrange or have staff arrange medical appointments, with some variability in wait times.
14 Feb 2023
14 Feb 2023
Found insufficient evidence to support the allegation that the resident sustained unexplained bruising while in care, deeming the allegation unsubstantiated at this time.
14 Feb 2023
14 Feb 2023
Investigated the allegation of a resident sustaining unexplained bruising; determined to lack sufficient evidence to support the claim, rendering it unsubstantiated.
10 Feb 2023
10 Feb 2023
Found that staff did not inform the family and the licensing agency about the resident’s hospitalization on 10/23/2020. Found insufficient evidence that writings or a recorder were part of the resident’s belongings.
§ 87211(a)(1)
10 Feb 2023
10 Feb 2023
Confirmed that the facility did not inform the family members and the CCLD about a resident being hospitalized. An allegation regarding the return of specific items to family members was unsubstantiated.
07 Feb 2023
07 Feb 2023
Confirmed facility abandoned resident and failed to return personal belongings, but did not issue a refund.
§ 1569.312(a)
04 Jan 2023
04 Jan 2023
Identified that staff did not report incidents to the department in a timely manner, with three incident reports drafted but not submitted. Found two COVID-19 cases were reported, but only one was received by the department, and deficiencies were observed, with citations issued.
04 Jan 2023
04 Jan 2023
Identified health and safety deficiencies, including unlocked laundry rooms with accessible cleaning supplies and bleach, and bathrooms with water temperatures up to 122°F; fire extinguishers were last serviced in 2022. Infection control appeared adequate, with staff wearing masks, PPE available, vaccination records kept, and ongoing weekly testing.
04 Jan 2023
04 Jan 2023
Identified deficiencies in various areas of the facility were cited during the inspection.
§ 87355(e)(2)
15 Nov 2022
15 Nov 2022
Investigated the allegations that staff hit a resident, pulled a resident’s hair, did not prevent another resident from being physically abusive, and did not ensure a resident’s needs were met. Interviews with staff and residents found no evidence of these actions, and these allegations were unsubstantiated at this time.
15 Nov 2022
15 Nov 2022
Found that missing incident reports and proof of training from the prior complaint were not provided, and additional incident reports for residents hospitalized in August 2022 were not submitted to the required agencies nor notifications made. Civil penalties were assessed.
15 Nov 2022
15 Nov 2022
Investigated allegations of staff hitting, pulling hair, and not preventing physical abuse were deemed unsubstantiated due to insufficient evidence. Resident needs were found to be adequately met.
§ 87465
01 Nov 2022
01 Nov 2022
Investigated three specific allegations: unsafe environment for a resident, unmet hygiene needs (showers and toileting assistance), and staff possibly yelling at a resident. Interviews with residents and staff yielded insufficient evidence to determine whether these events occurred.
01 Nov 2022
01 Nov 2022
Found that incident reports for a resident were drafted but not submitted to CCL or Regional Center, despite multiple events in 2022 such as ER visits, hospitalizations, and other medical incidents.
01 Nov 2022
01 Nov 2022
Confirmed allegations of failing to create a safe environment, failing to meet hygiene needs, and failing to treat residents with dignity and respect were unsubstantiated due to insufficient evidence.
§ 87211
07 Sept 2022
07 Sept 2022
Identified an allegation that a night-shift staff member left around 1:00 a.m., leaving residents unattended for about 90 minutes with no other staff on duty. Found that two regular night staff were ill, replacements did not report, and police responded before the owner and the assistant administrator arrived.
07 Sept 2022
07 Sept 2022
Confirmed lack of staff presence and on-duty supervision in the facility, resulting in a violation of regulations.
§ 87224(d)
07 Jun 2022
07 Jun 2022
Investigated allegation that a staff member inappropriately handled a resident's financial information; interviews with staff and residents indicated no one asked for or mishandled financial details.
07 Jun 2022
07 Jun 2022
Interviews and audits were conducted following a complaint about handling resident financial information, with no evidence found to support the claim.
§ 87411(a)
12 Apr 2022
12 Apr 2022
Found holes in walls and ceilings with exposed wiring, including in residents' rooms, while call-system wiring was being updated; holes remained open for about three months without debris barriers.
12 Apr 2022
12 Apr 2022
Identified deficiencies in the facility include holes in walls and ceilings, with exposed wiring observed.
§ 87468.1(a)(2)
06 Apr 2022
06 Apr 2022
Found insufficient evidence to support the allegation that staff unlawfully evicted a resident while in care. The resident was hospitalized, discharged and returned, and staff continued to assess whether they could meet the resident’s needs.
06 Apr 2022
06 Apr 2022
Found during an unannounced visit that four of ten staff lacked tuberculosis screening results and three of ten needed current first aid certification, and an administrator's certificate had expired; staff training records were not in order. Identified that four of nine resident files needed updated appraisals, and in a medication check of five residents, one medication could not be located.
§ 87463(c)
§ 87411(c)(1)
§ 87465(a)(4)
§ 87411(f)
06 Apr 2022
06 Apr 2022
Identified deficiencies in personnel and resident records, as well as medication administration during the inspection.
§ 87211(a)(1)
29 Mar 2022
29 Mar 2022
Found not enough evidence to support the allegation that incident reports for a resident were not filed in a timely manner. Records showed the incident reports were filed and transmitted to the appropriate parties.
29 Mar 2022
29 Mar 2022
Reviewed allegations of incident report filing, which were unsubstantiated.
24 Mar 2022
24 Mar 2022
Found no evidence to support the allegation that the home did not follow up with a resident’s doctor appointment; records showed the resident attended all medical appointments from November 2019 until relocation, and physicians visited the home during that period.
Interviews with residents indicated most did not recall missing appointments, and when missed, appointments were generally rescheduled promptly.
24 Mar 2022
24 Mar 2022
Investigated claim of failure to follow up with a resident's doctor appointments; determined there was insufficient evidence to support the allegation.
§ 87303(e)(2)
§ 87303(a)(1)
§ 87309(a)
18 Mar 2022
18 Mar 2022
Investigated five specific allegations: medication error allegedly causing a resident's death; a resident sustained multiple falls with one leading to hospitalization; a resident wandered away from the facility; unqualified staff administering medications; and not meeting residents' needs, including hydration and medication administration practices. Unable to confirm details or identify individuals due to lack of identifying information and incomplete records.
18 Mar 2022
18 Mar 2022
Found no evidence to support the allegation that a staff member abused or mishandled residents or stole their money. Residents interviewed denied abuse, and funds were handled by the accounting department with on-site disbursements and returns to families or the SSA when residents left.
18 Mar 2022
18 Mar 2022
Investigated several allegations including medication errors, falls, wandering, unqualified staff, and unmet needs, with all allegations lacking sufficient evidence to confirm claims.
16 Mar 2022
16 Mar 2022
Investigated four specific allegations: that a resident did not receive medications as prescribed; that staff did not properly report incidents to the appropriate agency; that staff did not provide adequate care and supervision; and that staff prevented a resident from contacting emergency services. Found insufficient evidence to support any of the four allegations.
16 Mar 2022
16 Mar 2022
Confirmed insufficient evidence to support allegations related to medication administration, incident reporting, care and supervision, and prevention of contacting emergency services.
§ 87468.2(a)(4)
03 Mar 2022
03 Mar 2022
Found no evidence to support the allegation that a former staff member performed oral sex on a resident, and found no evidence to support the allegation that staff failed to notify appropriate parties about the incident.
03 Mar 2022
03 Mar 2022
Confirmed that appropriate parties were not notified of a resident's incident, but found no evidence of sexual abuse allegations.
§ 87303
26 Jan 2022
26 Jan 2022
Identified infection control deficiencies, including insufficient PPE, COVID-19 positive cases not reported to CCLD within 24 hours, and staff not properly associated with facility. Noted resistance to signing and reporting investigation findings.
26 Jan 2022
26 Jan 2022
Identified deficiencies in infection control practices and staff association during an annual visit to the facility.
21 Dec 2021
21 Dec 2021
Determined that the allegation that the resident did not sign an Admissions Agreement is unsubstantiated; the resident had signed and initialed all required areas.
Determined that the allegation that staff were not providing a comfortable environment due to invoices/payments is unsubstantiated; interviews indicated staff were respectful and professional.
21 Dec 2021
21 Dec 2021
Identified an illegal eviction notice served to a resident; it was dated 12/2/2021 with an effective date of 1/2/2022, did not provide a full 30 days to vacate, and lacked the legally required language and information for filing complaints.
21 Dec 2021
21 Dec 2021
Found that a caregiver was working at the home without proper association, despite a prior penalty restricting their access. Identified that a person listed as the new administrator had an expired certificate, no valid association, and incomplete background paperwork, with a transfer request filed but missing required documents.
21 Dec 2021
21 Dec 2021
Identified deficiencies during the unannounced inspection visit included expired staff certifications, unauthorized staff working, and incomplete background checks for key personnel.
16 Dec 2021
16 Dec 2021
Identified deficiencies showing that two staff members were not associated with the location, despite background check clearances, with one starting on or about August 4, 2021 and the other on or about April 10, 2020. Imposed civil penalties.
16 Dec 2021
16 Dec 2021
Identified deficiencies in staffing records during a surprise inspection visit. Penalties were issued as a result.
04 Dec 2021
04 Dec 2021
Identified a past scabies incident involving a small outbreak, with health authorities notified and affected residents isolated; current review did not support ongoing concerns. Found residents were satisfied with food service, no recent delays in diaper changes, staff did not handle residents roughly, and there was insufficient information to confirm whether the responsible party was notified after a hospital visit.
04 Dec 2021
04 Dec 2021
Reviewed allegations of scabies, inadequate food service, untimely diaper changes, rough handling by staff, and failure to report changes in a resident's condition; all found to lack sufficient evidence.
03 Dec 2021
03 Dec 2021
Found five specific allegations unsubstantiated: inadequate food service; staff not trained to meet residents' needs; insufficient staffing; residents not being assisted in a timely manner; and staff threatening a resident.
03 Dec 2021
03 Dec 2021
Confirmed allegations of inadequate food service and insufficient staffing were deemed unsubstantiated after interviews and observations were conducted.
§ 87355(e)(2)
§ 87211(a)(2)
§ 87303(e)(2)
§ 87468(a)
§ 87468.1(a)(11)
09 Nov 2021
09 Nov 2021
Identified that staff assisting with self-administration of medications had not completed required training, and that a medication error occurred when another resident's meds were left accessible, contributing to hospitalization and death. Additionally, staff did not immediately call 9-1-1 or inform medical professionals, and medications were not secured as required.
09 Nov 2021
09 Nov 2021
Confirmed staff failed to provide adequate training and oversight in the administration of medications, resulting in a resident's death.
19 Oct 2021
19 Oct 2021
Identified the allegation that records were not provided to the resident's authorized representative. Interviews and documents showed the records request was properly submitted, but attorney guidance indicated records could not be released without additional permission, creating conflicting information.
19 Oct 2021
19 Oct 2021
Investigated the allegations that a staff member hit a resident and that residents were not afforded privacy. Found insufficient information to confirm the staff hit, and insufficient information to confirm lack of privacy, with interviews indicating residents had privacy and staff knocked before entering rooms.
19 Oct 2021
19 Oct 2021
Confirmed a failure to provide resident records to an authorized representative.
15 Sept 2021
15 Sept 2021
Investigated whether staff denied residents' phone calls and withheld mail; interviews with residents and observation showed mail being placed in residents' mailboxes, and these allegations were not supported.
15 Sept 2021
15 Sept 2021
Allegations of denying residents phone calls and withholding their mail were investigated, with no evidence found to support the claims.
§ 87355(e)(2)
17 Feb 2021
17 Feb 2021
Found that the specific allegation about medication handling was not supported. Medications followed a fixed schedule and traveled with the resident, including during hospital stays, and there was no destruction of medications, with the resident reporting no concerns about medication services.
01 Jul 2021
01 Jul 2021
Found no evidence of an illegal eviction; the resident was not given an eviction notice and was not evicted, and is now at a skilled nursing placement after a police incident.
01 Jul 2021
01 Jul 2021
Found no eviction notice issued to the resident regarding the allegation of illegal eviction, and the resident stated they planned to relocate within 30 days.
01 Jul 2021
01 Jul 2021
Reviewed allegation of illegal eviction, found no evidence resident was evicted. Resident voluntarily moved to another facility after police incident.
22 May 2021
22 May 2021
Found that the allegation that staff failed to provide a safe environment resulting in multiple falls causing injury was unsubstantiated. Found that the allegations that the resident's room had a ceiling leak not addressed and that showers were not provided adequately were also unsubstantiated.
22 May 2021
22 May 2021
Investigated three allegations: staff not providing a safe environment leading to resident falls, resident room not maintained in good repair due to a leaking ceiling, and staff not meeting resident's hygiene needs by failing to assist with showers. All allegations deemed unsubstantiated.
§ 874069
§ 87355(e)(2)
04 Feb 2021
04 Feb 2021
Identified that a resident acquired a communicable disease during stay. Evidence from records and expert opinion showed exposure likely occurred through contact with another person within 2 to 4 weeks before the diagnosis, with a medical expert supporting this conclusion.
§ 87464(f)(1)
§ 87468.1(a)(2)
04 Feb 2021
04 Feb 2021
Determined that a pressure injury was present on admission, based on nurse notes and wound care evaluations. Noted that a scabies outbreak had occurred previously and was addressed per health department guidance, and that staffing levels and resident shower preferences were reviewed.
§ 87464(f)(1)
17 Feb 2021
17 Feb 2021
Investigated an allegation regarding medication handling and found no issues or deficiencies.
§ 87211(c)
05 Feb 2021
05 Feb 2021
Investigated allegations that staff blocked a resident from making phone calls and did not provide the resident’s mail; due to COVID-19, interviews were conducted by phone, and there was not enough information to determine either issue.
05 Feb 2021
05 Feb 2021
Confirmed that resident #1 was not denied phone calls and was provided with their mail.
§ 87224(a)
04 Feb 2021
04 Feb 2021
Found that emergency personnel determined the hospital destination for the resident, and staff did not decide where to take them; there was no evidence to support the hospital-choice allegation.
04 Feb 2021
04 Feb 2021
Investigated allegation that a resident was charged to have an attendant accompany them to medical appointments and that this was not in the admission agreement; reviewed the admission agreement and found a policy permitting a 25-dollar fee for an attendant, signed by the responsible person.
04 Feb 2021
04 Feb 2021
Determined that the facility didn't choose the hospital for a resident; emergency services made the decision based on medical information provided. The allegation regarding hospital selection wasn't supported by evidence.
31 Jan 2021
31 Jan 2021
Found that staff notified the resident's authorized representative about hospitalization, and that the alleged inappropriate behaviors by the roommate did not violate anyone's personal rights and occurred in the resident's personal room; both allegations unsubstantiated at this time.
31 Jan 2021
31 Jan 2021
Interviews with staff and witnesses revealed that the complaint about the resident being transported to the hospital without notification to their representative was not substantiated, and the allegation of inappropriate behaviors by a resident's roommate was also deemed unsubstantiated.
30 Jan 2021
30 Jan 2021
Found insufficient information to determine that the resident was illegally evicted.
30 Jan 2021
30 Jan 2021
Investigated the allegation of illegal eviction regarding a resident, finding insufficient evidence to support the claim. The eviction notice was deemed lawful, and no conclusive information was found to prove the resident was refused reentry.
12 Mar 2020
12 Mar 2020
Confirmed allegations of personal items being confiscated were found to be unsubstantiated, as residents do not have personal items provided by the facility. Allegations of staff allowing residents to use drugs were also unsubstantiated due to lack of evidence.
06 Mar 2020
06 Mar 2020
Identified deficiencies in handling resident funds during the visit.
27 Feb 2020
27 Feb 2020
Investigated the allegation that there was no current administrator. Confirmed presence of a current administrator after interviews and review of records, making the allegation unsubstantiated.
26 Feb 2020
26 Feb 2020
Investigated the allegation of wrongful eviction, found it to be unfounded as the resident returned to the facility the same day they were discharged from the hospital.
§ 87468.2(19)
13 Feb 2020
13 Feb 2020
Investigated an incident involving a resident sent to the hospital, with further inquiry needed after reviewing information and conducting staff interviews.
07 Feb 2020
07 Feb 2020
Determined that the complaint about unmet resident needs was unsubstantiated, as the facility followed appropriate procedures based on regulations. No citations issued during the visit.
§ 1569.69(a)(1)
30 Jan 2020
30 Jan 2020
Conducted inspection found no issues in food storage, staff records, medication handling, client records, planned activities, and disaster drills.
28 Jan 2020
28 Jan 2020
Conducted annual inspection found all areas met standards, no hazards noted. Return visit required to complete assessment.
16 Jan 2020
16 Jan 2020
Reviewed allegations of staff failing to observe a resident's change in condition and failing to ensure proper medical/psychiatric care. Findings were unsubstantiated based on interviews, records, and a tour of the facility.
16 Oct 2019
16 Oct 2019
Investigated an incident where one resident brought another into their room and kissed them in the facility library. Found the second resident, who has dementia, had no recollection of the event.
07 Oct 2019
07 Oct 2019
Determined that the allegation of staff not allowing residents to attend a day program was unproven, as interviews and records indicated residents chose not to go themselves.