I toured Glen Park at Valley Village and moved my mom in - it was an easy decision. The place is impeccably clean, welcoming, and feels like a second family: caring, attentive staff (Angela and Elizabeth stood out), daily housekeeping, medication assistance, home-cooked meals plus snacks, engaging activities and outings, and a bright, comfortable memory-care area. Residents seemed happy and active, the grounds are pleasant, and regular doctor visits/open-door staff gave me real peace of mind. I trust the team and would recommend it for loved ones.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
Schedule a Tour
Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
3.81·(27)
Overall rating
5
4
3
2
1
Care
3.9
Staff
4.1
Meals
2.8
Amenities
3.8
Value
3.0
Pros
Compassionate, attentive caregiving staff
Geriatrics expertise with regular physician visits
Hands-on caregiver support and medication assistance
Clean, well-maintained, odor-free environment
Private bathrooms in resident rooms
Spacious, well-lit dining area and communal spaces
Outdoor garden and peaceful rear yard
Small, intimate community atmosphere with family involvement
Exercise classes and organized activities
Memory-care availability and full continuum of care
Affordable pricing and predictable budgeting
Three meals per day plus snacks
Staff familiarity with residents by name
Convenient location with on-site parking
Cons
Inconsistent staff professionalism and conduct
Variable staffing levels and apparent understaffing
Inconsistent activity programming and resident engagement
Variable meal quality and repetitive menus
Sanitation and pest-control concerns in portions of the facility
Institutional, skilled-nursing–like atmosphere in some areas
Mixed-level memory-care model that may not fit all dementia needs
Management and communication responsiveness issues
Fluctuating reputation tied to administrative turnover
Small or average-sized rooms with limited amenities
Neighborhood safety and street-level concerns
Summary of reviews
Glen Park at Valley Village elicits polarized but specific reactions. Many families and long-term residents praise the caregiving team, describing staff as compassionate, attentive, and familiar with residents by name. Reviewers frequently point to geriatrics expertise and regular physician visits, hands-on support with medication administration, and instances of high-acuity care that families found reassuring. Continuity of residency and long-term stays appear common, which some families interpret as evidence of stable, ongoing care.
Facility attributes receive repeatedly positive comments: reviewers describe clean, well-maintained interiors, private bathrooms, a spacious and well-lit dining room, and pleasant outdoor spaces including a rear yard and garden. The community is often characterized as small and intimate, with active family involvement and a neighborhood feel rather than a large institutional setting. Several reviewers also highlighted affordability, predictable budgeting, three daily meals plus snacks, and available memory-care services and a full continuum of care as practical advantages.
That said, there are notable negative patterns to consider. Staffing and workforce issues appear in multiple accounts: reviewers describe inconsistent staff professionalism, episodes of understaffing, and variability connected to administrative changes. Activity and dining experiences are uneven—some families report organized exercise classes and robust programming, while others describe minimal engagement opportunities and repetitive or poor-quality meals. The facility’s environment is also perceived differently depending on the reviewer; while many find it homey and well cared-for, some describe an institutional or skilled-nursing–like atmosphere in parts of the building.
Sanitation and pest-control concerns were raised in at least one serious allegation and should be investigated directly with management; similarly, a few reviewers described challenges with management responsiveness or owner communication. The mixed-level memory-care setting is another recurrent theme: while memory care is available, the combined or mixed-dementia model may not be suitable for every individual with dementia, particularly those requiring a highly structured or segregated program. Physical accommodations are practical but sometimes described as average in size and amenities.
For prospective residents and families: many reviewers recommend touring the community, meeting caregiving staff and the administrator, and asking specific operational questions—staffing ratios and turnover, current activity schedules, sample menus and dining policies, pest-control and sanitation protocols, and the memory-care model used. Reviewers’ experiences suggest the facility can provide compassionate, medically capable care and a close-knit community for many residents, but outcomes appear sensitive to staffing stability and management responsiveness.
Reviews written on Mirador
We have no reviews to show about Glen Park at Valley Village.
Help other families by writing a review about your experience with this community.
Location
Glen Park at Valley Village is located at 5527 Laurel Canyon Blvd, Valley Village, CA, 91607.
About Glen Park at Valley Village
Glen Park at Valley Village sits in the San Fernando Valley and is part of the Glen Park Retirement Community, with over 35 years of care experience. This is a single-story residential health care facility with both assisted living and memory care services, so you'll find a focus on safety and support for people who need help with dementia, daily living, or behavior issues. There's a separate memory care building for folks with Alzheimer's and other memory problems, and the whole community uses video cameras, alarmed exits, and wander alert bracelets to keep track of people who might get lost or need extra support if they walk off. You'll see private rooms and semi-private options, with wheelchair accessible showers, full tubs, and private dining rooms, and they let people keep cats and dogs.
The community stays active with a full-time activity director running art classes, stretching, yoga, outings, cooking classes, karaoke, gardening, foreverFIT, brain fitness, and live entertainment. There's a library, recreation rooms, courtyards, outdoor and indoor spaces, and a pet therapy program, and the recreation programs make a big deal out of social interaction, independence, and sensory stimulation. They offer restaurant-style dining with vegetarian, low-sodium, and sugar-free meals, and a nurse is on site daily with licensed staff on hand at all times. You'll see medication aides, memory impairment specialists, and state-certified aides, and the staff is trained to support those with diabetic, incontinence, and behavioral care needs, and they're equipped for heavier care like help with bathing, dressing, grooming, wheelchair use, and even behavioral needs like physical aggression or wandering.
The property is gated and uses 24/7 video surveillance, with delayed egress and a computerized wander alert system for extra safety, so residents who might walk off are still protected, and they also allow for residents who can manage their own medications, but help is available to administer injections and do monitoring. Laundry and housekeeping are provided, and the community offers transportation for errands, appointments, or outings, with complimentary rides and paid options, and parking for those who drive. They offer assisted living, memory care, respite care, day programs, and can support those at the end of life with special hospice partnerships, and families can arrange for 1:1 caregiver care if needed, including private rooms for isolation if needed for COVID-19. Faith and community are also covered, with devotional services both on and off site, and there's an overall ethos that puts respect, personal care, cleanliness, and healthful eating at the center.
You'll find Glen Park at Valley Village is family-owned and CARF accredited since 2017, with an emphasis on comfort, safety, and person-centered services. The community sits in a walkable neighborhood of Valley Village, near coffee shops, the Bernardi Senior Center, and public transit. With individualized care plans, activities, and specialized staff for memory impairment and behavioral care, they work at making life as comfortable and safe as they can for folks with different support needs.
People often ask...
Glen Park at Valley Village offers competitive pricing, with rates starting at a cost of $3,000 per month.
Glen Park at Valley Village offers independent living, assisted living, and memory care.
There are 31 photos of Glen Park at Valley Village on Mirador.
Yes, Glen Park at Valley Village allows residents to age in place and adjust their level of care as needed.
The full address for this community is 5527 Laurel Canyon Blvd, Valley Village, CA 91607.
No, Glen Park at Valley Village does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated an alleged staff-on-resident sexual assault reported January 30, 2026; no deficiencies cited.
20 Jan 2026Complaint
20 Jan 2026Complaint
Investigated the allegation that a staff member sexually assaulted a resident in care, finding insufficient evidence to prove or disprove the claim.
20 Jan 2026Inspection
20 Jan 2026Inspection
Investigated a resident death reported on 01/14/2026; coroner's report pending and the case referred for further investigation.
08 Jan 2026Inspection
08 Jan 2026Inspection
Found no health or safety hazards and all records, medications, and emergency procedures were in order.
08 Jan 2026Complaint
08 Jan 2026Complaint
Investigated allegations that staff did not safeguard a resident’s personal items and that the resident was not accorded dignity and respect in their relationships with staff; findings showed no clear evidence of violations.
29 Dec 2025Complaint
29 Dec 2025Complaint
Investigated two allegations that a resident was not accorded dignity and respect and that staff withheld food. Interviews with residents and staff and a review of records were conducted to assess these concerns.
15 Oct 2025Complaint
15 Oct 2025Complaint
Investigated an allegation that a resident wandered away from the location due to lack of care and supervision by staff. The investigation identified gaps in supervision and elopement protocols.
Type A87464(f)(1)(f)
Type A87101(c)(3)
Type A1569.2(c)
15 Oct 2025Inspection
15 Oct 2025Inspection
Identified failure to notify licensing within seven days about a resident elopement that threatened safety.
Type B87211(a)(1)(D)
12 Aug 2025Inspection
12 Aug 2025Inspection
Conducted an unannounced case management incident visit; no deficiencies were cited.
15 Jul 2025Complaint
15 Jul 2025Complaint
Investigated an allegation that staff did not assist a resident with care needs in a timely manner; findings showed delays in providing showers and incomplete logging, while allegations about restricting personal belongings and visitor access were not supported.
Type A87464(f)(4)
03 Jun 2025Complaint
03 Jun 2025Complaint
Investigated allegations that residents’ hygiene needs were not met and that staff did not follow residents’ needs and services plans, and a claim about staffing for injectable medications. Found insufficient evidence to prove the hygiene and plan-following allegations, and no evidence that weekend staffing affected injectable medication administration.
19 Mar 2025Inspection
19 Mar 2025Inspection
Investigated an incident involving two residents; no immediate or potential health and safety concerns observed.
30 Jan 2025Inspection
30 Jan 2025Inspection
Identified that records and medications were in order and infection control was adequate; no deficiencies cited.
24 Jan 2025Inspection
24 Jan 2025Inspection
Observed clean common areas, functioning safety equipment, and appropriate temperatures in living and dining spaces. A continuation inspection was planned for later due to time constraints.
12 Dec 2024Complaint
12 Dec 2024Complaint
Investigated the allegation that a staff member assaulted a resident and caused injuries; the evidence did not substantiate the incident.
15 Nov 2024Complaint
15 Nov 2024Complaint
Investigated seven complaints about resident care and found no evidence to support the claims.
14 Nov 2024Complaint
14 Nov 2024Complaint
Investigated allegations that staff verbally abused residents and delayed medications; reviewed resident files and interviewed staff and administrators.
Type B87468.1(a)(1)
Type B87465(c)(2)
09 Oct 2024Inspection
09 Oct 2024Inspection
Identified that unskilled staff performed wound care on a resident's pressure injury and there were no home health logs documenting care. Also admitted a resident dependent on others for all activities of daily living without an exception, creating health and safety risks.
Type A87609(b)(3)
Type A87631
Type A87615(a)(5)
09 Oct 2024Inspection
09 Oct 2024Inspection
Investigated a sexual assault allegation between two residents and found insufficient evidence to prove staff neglect or lack of supervision related to the incident.
09 Oct 2024Complaint
09 Oct 2024Complaint
Investigated a neglect allegation about a resident developing an unstageable pressure injury. Evidence did not prove neglect or lack of care by staff.
18 Sept 2024Complaint
18 Sept 2024Complaint
Investigated the allegation that staff did not notify residents about a COVID outbreak; interviews and observations indicated residents were informed verbally and notices were posted with PPE available.
18 Sept 2024Complaint
18 Sept 2024Complaint
Investigated the allegation that staff did not provide a safe environment for a resident. Found insufficient evidence to support that claim.
04 Sept 2024Complaint
04 Sept 2024Complaint
Investigated allegations of questionable death, abuse, hiding residents’ prohibited health conditions, theft of money and belongings, threats, and unlawful eviction; interviews and records showed no evidence to support the allegations.
22 Aug 2024Complaint
22 Aug 2024Complaint
Found no preponderance of evidence to prove the allegations that staff harmed residents, did not meet medical needs, or did not properly report incidents.
22 May 2024Complaint
22 May 2024Complaint
Identified bed bug activity and improper safeguarding of residents' belongings, including belongings being left in the facility parking lot during eradication attempts.
Type B87468.1
Type B87217(b)
15 May 2024Complaint
15 May 2024Complaint
Identified that staff did not notice a resident's absence after signing out, leaving them missing for nearly three weeks.
Type A1569.312(a)
15 May 2024Inspection
15 May 2024Inspection
Identified missing medication records for a former resident and missing personnel records for two former employees, both required to be kept for specified durations.
Type B87465(h)(6)
Type B87412(h)
15 May 2024Complaint
15 May 2024Complaint
Investigated allegations that staff stole medications and falsified residents' medication records; interviews and record reviews did not reveal evidence to support those claims.
14 May 2024Complaint
14 May 2024Complaint
Investigated an allegation that staff searched a resident's dresser and nightstand drawers without permission. The search occurred without the resident's consent and violated personal rights.
Type B87468.2(a)(1)
26 Apr 2024Complaint
26 Apr 2024Complaint
Investigated an illegal eviction allegation; the eviction notice lacked specific facts to permit determination of date, place, witnesses, and circumstances.
Type B87224(d)
09 Apr 2024Complaint
09 Apr 2024Complaint
Investigated an allegation that staff did not meet minimum qualifications, and records showed the staff member met the minimum qualifications, including state certification, background check, and training.
03 Apr 2024Complaint
03 Apr 2024Complaint
Investigated allegations that staff locked doors and refused to let residents leave. Observations and interviews did not corroborate the claim that residents were denied meals.
12 Mar 2024Inspection
12 Mar 2024Inspection
Identified health and safety hazards from unlocked cleaning supplies and scissors accessible to residents, plus an open room with personal items exposed. Also noted a delay in delivering a wheelchair prescribed for a resident.
Type A87309(a)
Type B80072(a)(2)
31 Jan 2024Inspection
31 Jan 2024Inspection
Investigated a sexual assault allegation between two residents. Authorities were notified and a formal investigation was opened.
27 Jan 2024Inspection
27 Jan 2024Inspection
Found no health and safety hazards; kitchen and dining areas were clean, temperatures were within required ranges, and appliances appeared operable.
05 Oct 2023Inspection
05 Oct 2023Inspection
Identified a staff member working on site without association and criminal record clearance; civil penalties were assessed.
Type A87355(e)(2)
29 Sept 2023Inspection
29 Sept 2023Inspection
Identified mismanagement of residents' cash resources and valuables, including unsigned ledgers, insufficient bonding, and lack of supporting documentation for withdrawals.
Type A387217(c)(1)
Type B87217(g)(1)
Type B87216(1)
29 Sept 2023Complaint
29 Sept 2023Complaint
Investigated allegations that residents' cash resource records were falsified and that residents' cash resources were commingled with organization funds.
16 Aug 2023Complaint
16 Aug 2023Complaint
Investigated complaints that residents were locked inside and that staffing was insufficient. Found the front door unlocked and residents could come and go, and staffing appeared adequate for a census of 45.
06 Jul 2023Inspection
06 Jul 2023Inspection
Identified that three prescribed medications were not centrally stored, leaving the medication record incomplete.
Type B87465(a)(6)
13 Jun 2023Complaint
13 Jun 2023Complaint
Investigated the allegation that temperatures were not kept at a comfortable level in resident rooms. Measurements ranged from 73.4 to 77.7 F and residents reported varying comfort.
Type A87303(b)(1)
Type A87303(b)(2)
24 May 2023Complaint
24 May 2023Complaint
Identified bed bugs in a resident's room and confirmed the resident refused care, creating health and safety concerns for others.
Type B87468.1
30 Mar 2023Complaint
30 Mar 2023Complaint
Investigated a complaint that staff mismanaged resident medications; found evidence that some medications were not properly labeled or matched to residents, with instances of mixed-up pills.
Type A87465(h)(2)
Type A87468
17 Mar 2023Complaint
17 Mar 2023Complaint
Investigated allegations that staff used residents' medications, that staff did not meet minimum qualifications, allowed a resident to wander, did not address a resident's change in medical condition, denied access to a resident, and did not provide a safe environment.
10 Mar 2023Complaint
10 Mar 2023Complaint
Investigated the allegation that the resident's POA was not notified when the resident was hospitalized.
Type B87211(a)(1)(D)
14 Feb 2023Complaint
14 Feb 2023Complaint
Investigated a resident fall with concerns about staff response, and a separate claim that basic needs were not provided. Evidence indicated the fall occurred with a delayed response, while there was insufficient evidence to support the basic-needs allegation.
Type A87468.2(a)(4)
14 Feb 2023Complaint
14 Feb 2023Complaint
Investigated the allegation that a resident sustained unexplained bruising while in care; the review did not confirm the bruising claim.
10 Feb 2023Complaint
10 Feb 2023Complaint
Investigated the allegation that the family wasn't notified of hospitalization and the allegation that staff didn't return all belongings.
Type B87211(a)(1)(D)
07 Feb 2023Complaint
07 Feb 2023Complaint
Investigated an allegation that a resident with a leg wound was sent to the hospital and not admitted back for two days; the resident later returned.
Type A87468.1(a)(2)
04 Jan 2023Inspection
04 Jan 2023Inspection
Observed hot water temperatures above 120°F in two restrooms and accessible cleaning supplies due to unlocked laundry rooms; safety and hygiene measures appeared in place otherwise.
Type A87303(e)(2)
Type A87303(a)(1)
Type B87303(a)(1)
04 Jan 2023Complaint
04 Jan 2023Complaint
Investigated the allegation that staff did not report incidents to the department in a timely manner. Record review showed several incident reports were drafted but not submitted to the department.
Type B87211(a)(1)(D)
15 Nov 2022Complaint
15 Nov 2022Complaint
Investigated a complaint alleging staff hit a resident, pulled a resident's hair, failed to prevent abuse by another resident, and unmet needs; interviews did not show harm or neglect.
15 Nov 2022Inspection
15 Nov 2022Inspection
Identified missing incident reports and training documentation after an unannounced follow‑up; confirmed that a resident's hospitalization was not reported to the licensing agency as required. Civil penalties were assessed.
01 Nov 2022Complaint
01 Nov 2022Complaint
Identified that incident reports for a resident were not submitted to the licensing agency and the regional center.
Type B87211(a)(1)(D)
01 Nov 2022Complaint
01 Nov 2022Complaint
Investigated allegations that residents faced safety concerns, unmet hygiene needs, and disrespectful treatment by staff. Interviews indicated no clear evidence to support these concerns.
07 Sept 2022Inspection
07 Sept 2022Inspection
Identified a 90-minute period with no staff on duty during the night shift, leaving residents unattended. This reflected insufficient staffing and supervision.
Type A87411(a)
07 Jun 2022Complaint
07 Jun 2022Complaint
Investigated allegation that a staff member inappropriately handled a resident's financial information.
12 Apr 2022Inspection
12 Apr 2022Inspection
Observed holes in walls and ceilings with exposed wiring, creating potential health and safety risks.
Type B87303(a)
06 Apr 2022Inspection
06 Apr 2022Inspection
Identified deficiencies related to staff health screenings and first aid training, as well as issues with a resident's self-administered medication and incomplete annual reassessments for several residents.
Type A87465(a)(4)
Type B87411(f)
Type B87411(c)(1)
Type B87463(c)
06 Apr 2022Complaint
06 Apr 2022Complaint
Investigated a claim that staff unlawfully evicted a resident while in care and found insufficient evidence to support the claim.
29 Mar 2022Complaint
29 Mar 2022Complaint
Investigated the allegation that incident reports were not filed in a timely manner; records showed reports were filed and transmitted appropriately.
24 Mar 2022Complaint
24 Mar 2022Complaint
Investigated the allegation that there was no follow-up with Resident 1's doctor appointment. Records showed R1 attended medical appointments from November 2019 until relocation, and most residents reported timely appointments.
18 Mar 2022Complaint
18 Mar 2022Complaint
Investigated five allegations including a medication error leading to death, multiple falls, wandering away, unqualified staff administering medications, and not meeting residents' needs; no conclusive evidence supported these claims.
18 Mar 2022Complaint
18 Mar 2022Complaint
Investigated the allegation that staff mishandled residents and their personal funds; concluded the allegations were unsubstantiated.
16 Mar 2022Complaint
16 Mar 2022Complaint
Investigated allegations about medication administration, incident reporting, resident care and supervision, and blocking emergency calls; concluded there was insufficient evidence to support the claims.
03 Mar 2022Complaint
03 Mar 2022Complaint
Investigated a report that a resident was sexually abused by a former staff member and whether staff notified appropriate parties after an incident.
Type A87211(c)
26 Jan 2022Inspection
26 Jan 2022Inspection
Observed infection-control gaps, including insufficient PPE and failure to report COVID-19 cases within 24 hours, along with staff not properly associated to the site. Noted a non-working water heater affecting hot water temperatures and ongoing visitation policy updates.
Type A87355(e)(2)
Type A87303(e)(2)
Type A87468.1(a)(11)
Type B87468(a)(2)
Type B87211(a)(2)
21 Dec 2021Inspection
21 Dec 2021Inspection
Identified missing staff associations and an expired administrator certificate, indicating noncompliance with background clearance transfer requirements and administrator certification.
Type A87355(e)(2)
Type B87469(a)
21 Dec 2021Complaint
21 Dec 2021Complaint
Identified an illegal eviction notice issued to a resident with an incorrect date and missing required language.
Type A87224(a)
21 Dec 2021Complaint
21 Dec 2021Complaint
Investigated a complaint alleging the resident did not sign an admissions agreement and that staff did not provide a comfortable environment. Interviews indicated the resident had signed the admissions agreement and staff acted professionally.
16 Dec 2021Inspection
16 Dec 2021Inspection
Identified that two staff members were not associated to the site, creating an immediate health and safety risk to residents.
Type A87355(e)(2)
04 Dec 2021Complaint
04 Dec 2021Complaint
Investigated a complaint alleging resident scabies, inadequate food service, diapers not changed promptly, rough handling by staff, and failure to report changes in a resident's condition. Interviews and observations were conducted to gather information.
03 Dec 2021Complaint
03 Dec 2021Complaint
Investigated a complaint about food service, staff training, staffing, timely assistance, and threats; findings indicated no confirmed problems.
09 Nov 2021Inspection
09 Nov 2021Inspection
Identified a medication error that contributed to a resident's hospitalization and death, with inadequate medication training for staff noted.
Type A1569.69(a)(1)
Type B87411(a)
Type B87465(g)
Type B87465(h)(2)
Type B1569.49
19 Oct 2021Complaint
19 Oct 2021Complaint
Investigated the allegation that staff failed to provide a resident's records to the authorized representative.
Type B87468.2(19)
19 Oct 2021Complaint
19 Oct 2021Complaint
Investigated an allegation that staff hit a resident and an allegation that residents were not afforded privacy; no conclusive evidence supported either claim.
15 Sept 2021Complaint
15 Sept 2021Complaint
Investigated two allegations that staff denied residents' phone calls and did not provide residents with their mail. During the visit, mail was observed being placed in resident mailboxes and interviews were conducted, and the findings did not substantiate the claims.
01 Jul 2021Complaint
01 Jul 2021Complaint
Investigated the allegation of illegal eviction and found no evidence to support the claim. The resident involved was connected to a police incident, taken to a hospital, and is now at another care setting.
01 Jul 2021Complaint
01 Jul 2021Complaint
Investigated an allegation of illegal eviction and found no evidence that an eviction occurred or that a notice to vacate was issued to a resident.
22 May 2021Complaint
22 May 2021Complaint
Investigated the allegation that staff did not provide a safe environment resulting in falls. Also reviewed claims that the resident’s room was not kept in good repair and that hygiene needs were not met.
17 Feb 2021Complaint
17 Feb 2021Complaint
Investigated the allegation that staff did not properly dispose of expired medication. Found no deficiencies.
05 Feb 2021Complaint
05 Feb 2021Complaint
Found insufficient information to confirm that the resident was prevented from making phone calls. Found insufficient information to confirm that the resident did not receive mail.
04 Feb 2021Complaint
04 Feb 2021Complaint
Investigated an allegation that a resident contracted a communicable disease while in care.
Type A87468.1(a)(2)
Type A87464(f)(1)(2)&(4)(1)
04 Feb 2021Complaint
04 Feb 2021Complaint
Found that the allegation that a resident was charged 25 dollars for an attendant to accompany to medical appointments, and that this was not included in the admission agreement, is unsubstantiated because the admission agreement and policy authorize the fee.
04 Feb 2021Complaint
04 Feb 2021Complaint
Found that emergency responders directed the resident to a hospital on 2/16/2020 and staff did not determine the destination, so the allegation is unsubstantiated.
04 Feb 2021Complaint
04 Feb 2021Complaint
Identified that a resident sustained pressure injuries while in care, with injuries noted on admission.
Type A87464(f)(1)(4)&(5)(1)
Type A87101(c)(3)
Type A1569.2(c)
31 Jan 2021Complaint
31 Jan 2021Complaint
Found two allegations unsubstantiated: not notifying the resident's authorized representative about hospital transport, and not stopping a roommate's inappropriate behaviors. Interviews indicated the behaviors did not violate anyone's personal rights and occurred in the resident's personal room.
30 Jan 2021Complaint
30 Jan 2021Complaint
Reviewed the complaint alleging an illegal eviction of a resident; interviews and records showed a 30-day eviction notice was sent to the conservator, an incident on 1/16/2020 with law enforcement, and plans for the resident to retrieve belongings on 1/20–1/21/2020, with insufficient information to determine that an illegal eviction occurred. A copy of the eviction was reviewed and deemed lawful by the regional office.
12 Mar 2020Complaint
12 Mar 2020Complaint
Confirmed allegations of personal items being confiscated were found to be unsubstantiated, as residents do not have personal items provided by the facility. Allegations of staff allowing residents to use drugs were also unsubstantiated due to lack of evidence.
06 Mar 2020Inspection
06 Mar 2020Inspection
Identified deficiencies in handling resident funds during the visit.
27 Feb 2020Complaint
27 Feb 2020Complaint
Investigated the allegation that there was no current administrator. Confirmed presence of a current administrator after interviews and review of records, making the allegation unsubstantiated.
26 Feb 2020Complaint
26 Feb 2020Complaint
Investigated the allegation of wrongful eviction, found it to be unfounded as the resident returned to the facility the same day they were discharged from the hospital.
Type B87468.2(19)
13 Feb 2020Inspection
13 Feb 2020Inspection
Investigated an incident involving a resident sent to the hospital, with further inquiry needed after reviewing information and conducting staff interviews.
07 Feb 2020Complaint
07 Feb 2020Complaint
Determined that the complaint about unmet resident needs was unsubstantiated, as the facility followed appropriate procedures based on regulations. No citations issued during the visit.
Type A1569.69(a)(1)
30 Jan 2020Inspection
30 Jan 2020Inspection
Conducted inspection found no issues in food storage, staff records, medication handling, client records, planned activities, and disaster drills.
28 Jan 2020Inspection
28 Jan 2020Inspection
Conducted annual inspection found all areas met standards, no hazards noted. Return visit required to complete assessment.
16 Jan 2020Complaint
16 Jan 2020Complaint
Reviewed allegations of staff failing to observe a resident's change in condition and failing to ensure proper medical/psychiatric care. Findings were unsubstantiated based on interviews, records, and a tour of the facility.
16 Oct 2019Inspection
16 Oct 2019Inspection
Investigated an incident where one resident brought another into their room and kissed them in the facility library. Found the second resident, who has dementia, had no recollection of the event.
07 Oct 2019Complaint
07 Oct 2019Complaint
Determined that the allegation of staff not allowing residents to attend a day program was unproven, as interviews and records indicated residents chose not to go themselves.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Glen Park at Valley Village. The information above has not been verified or approved by the owner or operator. For exact information, please contact Glen Park at Valley Village directly. There is no cost for this service. We are compensated by the community you select.
Are you an owner or operator of this community?
Claim this listing to receive messages from prospective customers and manage your community page.
