I placed my dad here under new ownership and have been very pleased - professional, kind managers (Christine the nurse/manager) and passionate caregivers treat residents like family, communicate well, and provide timely, attentive care. The home is extremely clean, quiet and comfortable with a gorgeous remodeled backyard, good food, and easy ways to stay connected like Skype. My dad found peace and I felt he was safe and well cared for; I recommend this compassionate, residents-first community.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Special dietary restrictions
Room
Housekeeping and linen services
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Common areas
Dining room
Garden
Outdoor space
Small library
Community services
Move-in coordination
Activities
Community-sponsored activities
Scheduled daily activities
Reviews
4.71·(14)
Overall rating
5
4
3
2
1
Care
4.6
Staff
4.7
Meals
4.5
Amenities
5.0
Value
2.5
Pros
Compassionate, family-style caregiving
Responsive and accessible management
Clean, well-maintained interior
Remodeled outdoor spaces and comfortable common areas
Experienced and professional nursing leadership
Exceptional direct-care staff and caregivers
Good communication with families
Home-like, peaceful atmosphere
High-quality, appealing meals
Medication-review and deprescribing practice
Ability to conduct video calls with loved ones
Timely response to care needs under current management
Trustworthy, residents-first culture
Cons
Inconsistent clinical monitoring and documentation
Gaps in dementia-specific staff training
Weak pressure-injury prevention and wound-care protocols
Limited or inconsistent activity and engagement programming
Variable care quality across shifts or time periods
Billing and pricing transparency issues
Inconsistent nighttime staffing responsiveness
Summary of reviews
The reviews for this facility present a mixed but distinct pattern: many families emphasize a warm, home-like environment with attentive, compassionate staff and engaged management, while a minority raise serious clinical and operational concerns. Under current ownership and management several reviewers describe professional leadership, good communication, rapid responsiveness, and a culture that treats residents like family. Positive remarks repeatedly cite cleanliness, remodeled outdoor areas, appealing meals, and dedicated caregivers; nursing leadership and on-site management are also named as strengths, along with conveniences such as video-call capability for families.
Care quality appears to be uneven. Numerous accounts praise caregivers as respectful and effective, and some reviewers credit the facility with stabilizing or improving residents’ condition through attentive care and medication review. However, other accounts describe clinical shortfalls that suggest gaps in monitoring and documentation: inadequate records of food intake and medication administration, inconsistent observation during evening or night hours, and instances indicating insufficient wound-prevention practices. These comments point to systemic issues in clinical oversight rather than isolated comfort concerns, and they underscore the need for clear protocols and reliable documentation.
Staffing and training are another contrast area. Many families commend the staff’s compassion, responsiveness, and skill, and they highlight experienced leadership and a residents-first ethos. At the same time, some reviewers specifically note a lack of dementia-focused training and uneven staffing responsiveness during overnight hours. This combination suggests that while hiring and interpersonal culture are strengths, formalized training and consistent staffing patterns — particularly for memory-care needs and nighttime supervision — may require reinforcement.
Dining and engagement present a similarly mixed picture. The facility receives repeated praise for food quality and an accommodating approach to family communication about meals and medications. Yet several reviewers indicated a lack of structured activity programming and limited engagement options for residents, despite well-maintained common areas and outdoor spaces. Prospective families should ask about current activity schedules and how the facility individualizes social and therapeutic engagement.
Administration and business practices are generally viewed positively under new management for accessibility and compassion, but concerns were raised about billing and pricing transparency relative to services delivered. Given the divergence in experiences, prospective residents and their families would benefit from targeted questions at touring: ask to see current staffing ratios by shift, dementia-care training curricula, pressure-injury prevention protocols, examples of medication-administration records, the activity calendar, and a clear breakdown of fees and what they cover. These inquiries can help confirm whether the facility’s praised strengths are consistently applied to an individual resident’s care needs.
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Location
True Living Care is located at 22740 Hatteras St, Woodland Hills, CA, 91367.
About True Living Care
True Living Care sits in a quiet Woodland Hills neighborhood, where the house looks just like any other on the block, but inside you find a cozy residential care home that serves up to six people needing extra help with daily life or memory care, and this place really has that home-like feeling with all private rooms and a big 3,865 square foot layout, and you'll notice the staff-including caregivers with at least five years' experience who all pass a strict background check, are CPR and first aid certified, and receive regular yearly training-treat everyone with kindness and know how to help with things like bathing, dressing, managing medicines, and moving around, especially for residents with Alzheimer's, dementia, or other memory issues, thanks to a secure, state-approved memory care program that keeps everyone safe with special technology, like wander alert bracelets, and a staff on-site at all times who know what to do if someone tries to leave. The home's owned by a family, Vanessa and Christian, who live nearby and have made it their mission to mix good healthcare from the West with the gentler comforts of the East, and they run the place with a simple wish to help each person reach their best level every day, no matter their needs, whether it's assisted living, hospice, memory care for behaviors that need a little extra patience, or respite care when families need a break, all while keeping things as private and comfortable as possible. With all meals handled, including options for gluten-free, vegan, kosher, or special diets, and plenty of fresh food brought right to the table or the room, plus daily laundry, housekeeping, care for pets like a dog or cat, group activities like art classes, yoga, gardening, outings, and devotional services if wanted, it's got a personal touch that bigger places often miss, and residents can keep busy or relax in pleasant outdoor and indoor common areas. Residents get support from visiting nurses, dentists, podiatrists, and therapists, and the place is close to West Hills Hospital and Kaiser Permanente for quick help if needed, and just minutes from shops, restaurants, a movie theater, walking paths, tennis courts, and a pool in the nearby recreation center, as well as pretty spots like the Santa Monica Mountains. True Living Care is part of the Serenity Care Health network which runs eight family-owned homes across Los Angeles, all focused on keeping things small and friendly, and with an average price reported at $6,450 for a private room, people can check what's open and see details on what they'll pay. Folks who visit or call can talk with a local advisor and get free help finding the right care mix for their situation. Verified reviews put the rating at four out of five stars, noting the way staff meets physical and emotional needs while encouraging as much independence as possible, with extra attention to quality of life and dignity, especially for people aging in place as their care needs change.
People often ask...
True Living Care offers competitive pricing, with rates starting at a cost of $5,155 per month.
True Living Care offers assisted living, memory care, and board and care.
There are 31 photos of True Living Care on Mirador.
The full address for this community is 22740 Hatteras St, Woodland Hills, CA 91367.
No, True Living Care does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Identified a deficiency due to missing signatures on resident reappraisals in all resident files.
Type BCCR87463(i)Resident reappraisals
05 Jun 2025Inspection
05 Jun 2025Inspection
Identified a food storage issue where five perishable items were not kept at proper temperatures, including one expired milk and several opened sauces.
Type B87555(b)(23)
17 Dec 2024Inspection
17 Dec 2024Inspection
Investigated noncompliance with plan of operation and admission agreement requirements during a case-management visit tied to a transition of ownership.
Type B87208(a)(2)
17 Dec 2024Complaint
17 Dec 2024Complaint
Investigated a complaint alleging visitor access denial, untimely repositioning, unmet toileting needs, lack of toiletries, use of a mobility brace, and inadequate dietary/food service; found insufficient evidence to support these allegations.
22 Oct 2024Complaint
22 Oct 2024Complaint
Investigated allegations that staff spoke to residents in an inappropriate manner and did not treat residents with dignity. Findings showed concerns about staff interactions with residents.
Type A87468.1(a)(1)
22 Oct 2024Complaint
22 Oct 2024Complaint
Investigated an allegation that a resident was not accorded dignity in personal interactions with staff; findings indicated concerns about staff behavior and resident treatment.
14 Aug 2024Complaint
14 Aug 2024Complaint
Identified bedrails used with no physician orders for residents and cameras with audio in common areas that compromised privacy.
Type A87608(a)(5)(a)
Type B87468.2(a)(1)(a)
02 Aug 2024Inspection
02 Aug 2024Inspection
Identified an allegation that a staff member slapped a resident on 07/06/2024 and that further investigation was needed.
02 Aug 2024Inspection
02 Aug 2024Inspection
Identified concerns about staff behavior, including verbal abuse toward a resident and an incident where a staff member struck a resident in the head during care, with elder abuse concerns raised and the investigation continuing.
11 Apr 2024Inspection
11 Apr 2024Inspection
Observed deficiencies related to criminal record clearance and hot water temperature controls. Civil penalties were issued.
Type A87355(e)(1)
Type A87303(e)(2)
11 Apr 2024Inspection
11 Apr 2024Inspection
Found several safety features in place, but water temperatures and carport storage did not meet Title 22 requirements.
02 Apr 2024Inspection
02 Apr 2024Inspection
Confirmed that COMP II was successfully completed with CAB via telephone, and that the applicant and administrator demonstrated understanding of licensing requirements and related topics.
26 Jan 2024Inspection
26 Jan 2024Inspection
Observed an unannounced case management visit with a concurrent fire safety inspection; physical plant and fire clearance violations were identified and observed to be corrected.
19 Jan 2024Inspection
19 Jan 2024Inspection
Observed removal of an unpermitted wall/staff room in the back area and removal of the blocked door, stove, and over-the-range hood in the front area; no health and safety hazards identified and no deficiencies noted.
11 Jan 2024Inspection
11 Jan 2024Inspection
Identified missing building permits for back staff room renovations and for changes to the converted garage and front living area. Noted doors and door hardware in need of repair, including a door that does not close and latch properly.
Type B87305(a)
Type B87303(a)
11 Jan 2024Complaint
11 Jan 2024Complaint
Identified a fire clearance violation due to unpermitted construction, including a makeshift staff room and a converted garage with a kitchen. An immediate civil penalty was issued.
Type A87202(a)
06 Nov 2023Complaint
06 Nov 2023Complaint
Identified that ownership changes and branding occurred without licensure, and medications were left accessible to residents.
Type A87705(f)(2)
Type B1569.191(b)
06 Nov 2023Inspection
06 Nov 2023Inspection
Identified a staff member working without a valid California criminal record clearance and not associated with the program; a civil penalty was assessed.
Type A87355(e)(1)
24 Aug 2023Inspection
24 Aug 2023Inspection
Identified several regulatory deficiencies, including a bedridden resident not in an approved room, a resident with a prohibited health condition, and improper medication handling and labeling, with gaps in drills and staff training.
Type A1569.72(c)
Type A87615(a)(5)
Type A87705(f)(2)
Type A87705(g)
Type B87412(b)(3)(B)
Type B1569.625(b)(2)
Type B87465(h)(4)
Type B1569.69(a)(2)
Type B1569.695(c)
17 May 2023Complaint
17 May 2023Complaint
Identified that liability insurance did not meet required limits and contained exclusions. Records showed the policy was shared with six other facilities, leaving no compliant coverage for this location.
Type A1569.605
13 Dec 2022Inspection
13 Dec 2022Inspection
Identified deficiencies in medication documentation, resident records, criminal record clearances, hospice care, and dementia care requirements.
Type A87465(d)(3)
Type B87465(h)(6)
Type B87705(c)(5)
Type B87355(d)
Type B87633(b)
25 Jul 2022Inspection
25 Jul 2022Inspection
Observed several health and safety concerns, including hot water temperatures outside the safe range, cleaning supplies accessible to residents with dementia, a cracked closet door, a bent window screen, and lack of proof of liability insurance.
Type A87303(e)(2)
Type A87705(f)(2)
Type B87303(a)
25 Jul 2022Inspection
25 Jul 2022Inspection
Found several health and safety issues, including water temperatures not meeting regulatory requirements and an entry bathroom that needed to be secured to restrict resident access.
18 Jul 2022Inspection
18 Jul 2022Inspection
Identified completion of COMP II via telephone, confirming understanding of licensing requirements, staff qualifications, and policies, including the concept of excluded individuals.
08 Jul 2022Inspection
08 Jul 2022Inspection
Identified lack of proof of liability insurance and ongoing civil penalties. No health and safety concerns were observed.
16 May 2022Inspection
16 May 2022Inspection
Identified lack of proof of liability insurance and ongoing civil penalties related to that requirement. No other health and safety concerns were observed.
29 Apr 2022Inspection
29 Apr 2022Inspection
Identified insufficient liability insurance coverage to meet required limits, creating a potential health and safety risk.
Type A1569.605
23 Mar 2022Inspection
23 Mar 2022Inspection
Observed health and safety concerns including a staff member without a mask, expired food in the kitchen, a broken garbage disposal causing drainage problems, and missing hand towels; ongoing liability insurance coverage issues were noted.
Type A87468.2(a)(2)
Type B87555(b)(8)
Type B87303(a)
18 Feb 2022Inspection
18 Feb 2022Inspection
Identified improper oxygen postings for a resident room and insufficient liability insurance coverage, with penalties planned.
08 Feb 2022Complaint
08 Feb 2022Complaint
Investigated an allegation that a licensee charged an unauthorized fee. Reviewed resident invoices and found the February invoices did not include the fee.
28 Jan 2022Inspection
28 Jan 2022Inspection
Identified health and safety concerns—hot water temperatures exceeded safe limits, exits were blocked, and several fixtures were in disrepair.
Type A1569.605
Type A87303(e)(2)
Type A87468.1
29 Dec 2021Inspection
29 Dec 2021Inspection
Investigated an allegation that led to a default decision being set aside; found no health and safety concerns or deficiencies during the visit.
09 Dec 2021Inspection
09 Dec 2021Inspection
Observed immediate health and safety risks, including a recliner obstructing an exit ramp and nails protruding from the backyard turf.
Type A87307(d)(6)
Type A87303(a)
22 Nov 2021Inspection
22 Nov 2021Inspection
Observed that cleaning supplies, razors, and ointment were accessible to residents with dementia, posing health and safety risks, and that fire extinguishers had not been serviced since 2019.
Type A87705(f)(2)
Type B87203
08 Nov 2021Inspection
08 Nov 2021Inspection
Observed safety and storage concerns during a case management visit, including bed rails without hospice or physician orders for several residents, hot water at 100.8°F, and medications and toxic substances left accessible.
Type A87705(f)(2)
Type A87309
Type B87608(a)(5)(B)
Type B87608(a)(5)(A)
Type B87303(e)(2)
26 Oct 2021Inspection
26 Oct 2021Inspection
Identified deficiency regarding liability insurance and civil penalties; penalties were amended after obtaining proper coverage.
12 Oct 2021Inspection
12 Oct 2021Inspection
Observed liability insurance coverage was not specific to this site, and civil penalties continued to accrue.
28 Sept 2021Inspection
28 Sept 2021Inspection
Observed a follow-up visit after a citation for not providing proof of liability insurance. Civil penalties were noted for noncompliance, at $100 per day for eight days.
14 Sept 2021Inspection
14 Sept 2021Inspection
Identified cleaning supplies accessible to residents with dementia and absence of liability insurance, creating health and safety risks.
Type A87705(f)(2)
Type B1569.605
08 Sept 2021Inspection
08 Sept 2021Inspection
Identified that alcohol and cleaning supplies were accessible to residents with dementia, creating an immediate health and safety risk.
Type A87705(f)(2)
01 Sept 2021Inspection
01 Sept 2021Inspection
Confirmed the Decision and Order was posted at the site and communicated to responsible parties; staffing, food, and utilities were adequate, and no deficiencies were cited.
27 Aug 2021Inspection
27 Aug 2021Inspection
Identified a staff member working without fingerprint clearance, posing an immediate safety risk to residents.
Type A87355(e)(2)
17 Aug 2021Inspection
17 Aug 2021Inspection
Confirmed an accusation was posted and residents' responsible parties were notified; no deficiencies were cited. An amendment was issued to dismiss a civil penalty.
19 Jul 2021Inspection
19 Jul 2021Inspection
Observed deficiencies included failure to maintain required liability insurance and failure to properly post and notify residents, responsible parties, and the local ombudsman about an accusation.
Type A1569.38(b)(1)
Type A1569.38(e)(1)
Type B1569.605
11 Feb 2020Inspection
11 Feb 2020Inspection
Confirmed failure to provide proof of liability insurance, resulting in ongoing civil penalties and non-compliance with regulations.
27 Jan 2020Inspection
27 Jan 2020Inspection
Confirmed inadequate liability insurance and failure to provide proof of insurance, resulting in a citation and civil penalty.
Type A1569.605
22 Jan 2020Inspection
22 Jan 2020Inspection
Confirmed the licensee's failure to provide sufficient liability insurance for their multiple locations.
19 Dec 2019Inspection
19 Dec 2019Inspection
Reviewed follow-up inspection found deficiencies in liability insurance coverage and missing required documents. Penalties issued for failure to provide required notifications.
Type B
Type B
10 Dec 2019Inspection
10 Dec 2019Inspection
Inspection identified lack of required liability insurance, citing failure to meet minimum coverage amounts set by state law.
Type A87355(e)(2)
30 Sept 2019Inspection
30 Sept 2019Inspection
Confirmed cleanliness and proper operation of physical plant, resident rooms, medication storage, and client and staff records during required annual visit.
Type A87705(f)(2)
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of True Living Care. The information above has not been verified or approved by the owner or operator. For exact information, please contact True Living Care directly. There is no cost for this service. We are compensated by the community you select.
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