West Hills Assisted Living

    7055 Shoup Ave, West Hills, CA 91307
    • Independent Living
    • Assisted Living
    • Memory Care

    Exceptionally clean, caring, engaging facility

    I'm very pleased with my loved one's experience here. The building is exceptionally clean with no chemical odor, staff are warm, attentive and communicative, and management is responsive - plus the creative, seven-day activities program (music, movement, cognitive/sensory work) keeps residents engaged and reduces isolation. Secured gardens, personalized care, smooth admissions, and a welcoming, homey atmosphere give our family real peace of mind.

    Loved one of resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.53·(38)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.7
    • Staff

      4.5
    • Meals

      3.0
    • Amenities

      3.4
    • Value

      4.3

    Pros

    • Compassionate, attentive staff
    • Strong memory-care programming
    • Engaging, varied activity schedule
    • Creative cognitive and sensory therapies
    • Clean, well-maintained interior
    • Spacious apartments
    • Secured outdoor spaces and maintained gardens
    • Proactive family communication and health updates
    • Smooth, supportive admissions process
    • Affordable pricing and perceived value
    • Friendly front-desk and office staff
    • Wheelchair-accessible location and easy access

    Cons

    • Limited availability of higher-acuity clinical care
    • Inconsistent meal quality
    • Limited on-site amenities and extras
    • Staffing variability and front-desk responsiveness gaps
    • Small-facility scale constraining services and space
    • Periodic crowding in common areas
    • Ongoing remodeling and construction disruptions

    Summary of reviews

    West Hills Assisted Living presents as a small, community-oriented assisted living with several consistent strengths and a few operational limitations. The facility is widely described as clean, homelike, and well maintained, with spacious apartments and accessible grounds. Its secured outdoor spaces and year-round garden upkeep are noted strengths for residents who benefit from fresh air and supervised outdoor activity. The property scale (around 45 beds) supports a family-style atmosphere, though that scale also limits the breadth of on-site amenities and may contribute to occasional crowding in lobbies or common spaces.

    Staffing and management receive largely positive commentary. Many descriptions emphasize compassionate, engaged caregivers, long-tenured personnel, and an administrator who sets a warm tone. Families report smooth admissions processes, patient assistance with paperwork, and staff who go beyond routine duties to support residents. The organization also emphasizes proactive communication with families and timely health updates, which provides reassurance to distant relatives. That said, there are reports of variability in staff professionalism and front-desk responsiveness, including isolated instances of unhelpful reception or delays in reaching management; these suggest occasional inconsistencies in customer-facing operations.

    Care quality appears divided by acuity. Memory-care programming is described as a particular strength: structured cognitive exercises, sensory activities, and programming designed to maintain abilities and provide comfort during confusion are highlighted. For residents with mild to moderate memory impairment the programming and secured outdoor areas are well suited. In contrast, the assisted-living side is presented as providing minimal to moderate personal care; the facility is characterized as a good fit for ambulatory, lower-care residents but not for individuals needing higher-acuity clinical services or extensive medical support.

    Dining and activities show contrasting patterns. Activities are a clear organizational priority: reviewers note an energetic activities director, creative and mentally engaging programming, art and music therapy, movement classes, and seven-days-a-week offerings that reduce isolation and support different ability levels. Meals and dining elicit mixed feedback — several reviewers praise the dining area and food, while others express dissatisfaction with meal quality. The dining environment itself is generally described as clean and pleasant, but meal consistency appears to vary.

    Operationally, the facility is positioned as an affordable option with perceived strong value for families seeking a welcoming assisted-living environment or specialized memory care without higher-level clinical services. Renovations and ongoing improvements are mentioned, which may enhance appeal but also introduce temporary disruptions. Prospective residents and families should assess whether the facility’s scope of care matches their medical and social needs: it appears well suited to lower-acuity residents and those seeking active daily programming, but families requiring higher nursing support or a wider range of on-site amenities may need to consider alternatives. Recommended due diligence: tour the community during activity times, ask about current staffing ratios and front-desk coverage, verify the scope of clinical services available, and confirm the timeline and impact of any ongoing remodeling.

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    Location

    Map showing location of West Hills Assisted Living

    West Hills Assisted Living is located at 7055 Shoup Ave, West Hills, CA, 91307.

    About West Hills Assisted Living

    West Hills Assisted Living sits over on Shoup Avenue in West Hills, CA, and it's a place where older adults, generally people over 55 or sometimes 62, come to live among others their age and enjoy a sense of community, so nobody feels left out. With 45 available units and a state license to house up to 90 residents, the facility offers independent living, assisted living, and memory care all under one roof, and they have what's called a Residential Care Facility for the Elderly license, which means they have to meet certain standards set by the state of California, license number 197610121. Apartments are roomy and bright, have their own climate control, private bathroom, closet, and even high-speed internet and cable if you want, so residents can feel settled and comfortable, and there's a choice of different suites, so everyone can pick what suits their needs and taste.

    The community really offers a variety of services-around-the-clock staff help with things like dressing, bathing, medication reminders, and even transferring from bed to chair if someone needs it, although they don't admit folks who use wheelchairs. They also look after residents with Alzheimer's or other kinds of dementia, and there's a memory care program that's designed especially for those needs and uses support from programs like Medicaid and Medicare where possible, though the cost for memory care tends to be a good deal higher than regular care-about three times more than standard healthcare for seniors. Monthly wellness visits from a primary care doctor, third-party medical support, and medication management are part of the deal, with help for daily tasks, incontinence care, and mobility support as needed.

    Housekeeping and laundry services are part of daily life, and staff prepare nutritious meals three times a day, including vegetarian and allergy-sensitive options, in a dining hall where you'll see staff serving up home-cooked food from menus that a dietitian plans out, and there are snacks passed around throughout the day too, including a dessert cart at lunch and dinner, so folks don't go hungry or miss out on little pleasures. There are family days, birthday parties, and live music at Sunday dinners, and people from the community sometimes come in to entertain or lead activities, so it breaks up the routine.

    The place is laid out so everyone can stay active and connected, with multipurpose rooms, arts and crafts sessions, daily fitness hour, walking paths, a library with both books and magazines, a TV room with an organ, and outdoor patios with garden furniture where residents can also smoke if they want, since smoking is allowed in that outdoor area. If someone likes gardening or sitting outside, there's a community garden too, and sunny spaces for those who like natural light. The Chapel Room often has music in the background for quiet reflection. The whole place has emergency call systems and intercoms for safety, and professional caregivers are there 24 hours a day, so if help's needed, someone's always around.

    Transportation and parking are available, and there's coordination for moving in, so families don't feel left in the dark. Staff provide personal service for appointments and routine needs if someone can't get around easily. Pets are sometimes allowed depending on the situation, and people can personalize their space to feel at home. There's also plenty to do, with community-sponsored events, resident-run gatherings, trips to local events or attractions, and wellness programs that promote exercise, finger dexterity, and social engagement.

    West Hills Assisted Living stands out for its steady, reliable approach to elder care, with well-trained, friendly staff who become like family to many, and the atmosphere stays pleasant and homey without a lot of fuss. The facility keeps strong relationships with nearby hospitals and rehab centers for folks who need a bit more care. Tours are encouraged so families and future residents can get a true sense of daily life, meal routines, and activities. The main goal stays the same day after day: help people feel safe, comfortable, and as independent as possible in a place where it's easy to make friends and keep in touch with loved ones.

    People often ask...

    West Hills Assisted Living offers competitive pricing, with rates starting at a cost of $5,232 per month.

    West Hills Assisted Living offers independent living, assisted living, and memory care.

    There are 1 photos of West Hills Assisted Living on Mirador.

    Yes, West Hills Assisted Living allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 7055 Shoup Ave, West Hills, CA 91307.

    No, West Hills Assisted Living does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.

    License number197610121
    StatusLicensed
    Facility typeResidential Care Elderly
    Capacity90 residents
    LicenseeWEST HILLS ASSISTED LIVING LLC
    EffectiveFebruary 3rd, 2021
    View the official license record

    Inspection Reports

    52

    Reports

    7

    Type A Citations

    9

    Type B Citations

    39

    Complaints

    7

    Years

    05 May 2026Complaint
    Investigated the complaint and found that a resident's glasses went missing, resulting in a citation for theft and loss.
    • Type ACCR 87218(a)Theft and Loss
    04 Mar 2026Inspection
    Observed several safety concerns, including an inoperable walk-in freezer, high water temperatures in resident areas, and unlocked emergency exits; no immediate health or safety hazards were noted.
    01 Jul 2025Complaint
    Investigated allegation that staff touched a resident inappropriately; interviews and record review found no evidence of inappropriate touching.
    24 Apr 2025Complaint
    Investigated the allegation that staff financially abused a resident; found no evidence of abuse, with the resident’s SSI funds handled by the previous payee and the resident self-managing funds, while staff provided assistance.
    21 Jan 2025Inspection
    Observed no immediate health or safety hazards, and found records and safety systems in good order.
    30 Dec 2024Complaint
    Investigated allegations of supervision and resident compatibility. Reviewed prior actions including a deficiency and a civil penalty related to the 2023 incident.
    • Type A1569.312(e)
    19 Dec 2024Complaint
    Investigated an allegation that a resident escaped due to lack of supervision; interviews and records indicated the resident could leave unassisted and received appropriate care.
    13 Aug 2024Complaint
    Investigated an allegation of illegal eviction after a resident returning from the hospital was not readmitted due to an infectious illness risk; hospital care continued for the resident and a quarantine area was prepared upon readmission.
    07 Aug 2024Inspection
    Found the walk-in freezer at temperatures above 0°F, posing a potential health risk. No other immediate health or safety hazards were observed.
    • Type B87555(b)(21)
    24 Jul 2024Inspection
    Identified insufficient monitoring and supervision that posed a health and safety risk to residents, including known alcohol use and history of abuse.
    • Type A1569.312
    30 May 2024Complaint
    Investigated a complaint that a resident left unassisted and was injured; evidence showed the resident left without signing out on 2/24/2023 while other residents reported they can leave unassisted but sign out when leaving.
    16 Apr 2024Complaint
    Investigated a financial abuse allegation involving a staff member and a resident. Found insufficient evidence to support the allegation.
    17 Jan 2024Complaint
    Investigated two specific allegations: staff refused to readmit a resident after hospitalization and did not promptly return the responsible party's calls. Found that readmission required updated documentation and home health services; the resident was readmitted on 01/12/24, and the responsible party was informed by email.
    02 Nov 2023Complaint
    Investigated the allegation that staff unlawfully evicted a resident. The record showed an eviction notice was issued after repeated house-rule violations, and there wasn't enough evidence to verify the allegation.
    30 Oct 2023Inspection
    Identified deficiencies in medical assessments and basic supervision of residents. Observed issues with smoking area proximity and residents' needs.
    • Type B87458(a)
    • Type B87464(f)(1)
    29 Sept 2023Inspection
    Observed two residents required medical assistance after an incident, and one later died. Several deficiencies were noted in personal accommodations and services, admission agreements, physical plant, and basic services.
    28 Jul 2023Complaint
    Investigated complaints about room temperature, clean linens, and incontinence care. Observations showed that room temperatures were comfortable, linens were provided by housekeeping, and incontinent care needs were met.
    26 Jun 2023Complaint
    Investigated an allegation that residents were not provided transportation to medical appointments. Interviews and records review showed there is no dedicated vehicle; transportation is arranged through family, third-party services, or occasional staff driving as a last resort, and the information did not prove the allegation.
    23 Mar 2023Complaint
    Investigated a complaint about mail delivery and a complaint about food quality; interviews found no evidence to support either allegation.
    23 Mar 2023Complaint
    Investigated a broken bathroom fan and snack availability; the fan was fixed promptly and snacks were available to residents.
    23 Mar 2023Complaint
    Investigated three specific allegations: medication not refilled on time, failure to respond to a resident's call button, and staff sleeping during working hours; evidence did not establish the allegations.
    09 Mar 2023Complaint
    Investigated the allegation that residents were not free from intimidation by staff, that residents smoked inside, and that air conditioning was in disrepair; there was insufficient information to support the allegations.
    02 Mar 2023Complaint
    Investigated a complaint about a hot water outage and resident activities; hot water was unavailable for several days, residents were informed and accommodated, and staff appeared to treat residents with respect while activities were provided.
    11 Feb 2023Inspection
    Observed compliance with Title 22 regulations and no health or safety concerns were identified.
    08 Feb 2023Complaint
    Investigated a complaint alleging unlawful eviction; file review showed eviction notification was timely and a notice to vacate was posted, but there was insufficient evidence to confirm a violation.
    31 Jan 2023Complaint
    Investigated the allegation that residents smoked indoors and that the air conditioning was in disrepair; interviews and observations indicated insufficient information to support both claims.
    04 Jan 2023Complaint
    Investigated two allegations: lack of a valid administrator certificate and mismanagement of resident funds. Found insufficient evidence to prove the alleged violations.
    26 Oct 2022Inspection
    Observed no immediate health or safety concerns during a visit, with interviews of staff and a resident and a record review.
    04 Aug 2022Inspection
    Observed an unannounced case management visit during which upcoming evictions, eviction procedures, and change of administrator requirements were discussed; no deficiencies cited.
    02 Aug 2022Complaint
    Investigated a complaint alleging rent assistance, wheelchair assistance, staff spoke inappropriately to a resident, and as-needed support for safe living conditions were not provided. The investigation did not establish a preponderance of evidence to prove the allegations.
    21 Jul 2022Complaint
    Investigated an allegation that a resident was overcharged for February 2022; interviews with the resident and administrator and a records review indicated insufficient evidence to determine whether an overcharge occurred.
    07 Jul 2022Inspection
    Investigated an incident where a resident choked while eating; staff performed the Heimlich maneuver and CPR, called 911, and the resident was transported to the hospital for ongoing treatment and possible higher level of care.
    08 Jun 2022Complaint
    Investigated an allegation that one resident inappropriately touched another resident; interviews and records were reviewed.
    16 Feb 2022Inspection
    Observed compliance with safety, sanitation, and resident care requirements during an unannounced annual visit. Found adequate food and water supplies, proper medication storage, and emergency readiness.
    25 Jan 2022Complaint
    Identified two allegations regarding snacks and smoking; found unsubstantiated.
    18 Dec 2021Complaint
    Investigated an allegation that a resident's death may have resulted from staff actions and an allegation that staff failed to address the resident's needs, including ensuring medications were given as prescribed and notifying the resident's physician.
    • Type A87465(c)(2)
    • Type A87466
    31 Aug 2021Complaint
    Investigated complaints about a front-door disrepair, gambling with residents, falsifying documents, and a resident fall; found the front-door issue created a safety risk.
    • Type B87303(a)
    10 Jun 2021Complaint
    Investigated a complaint alleging the food was not nutritious and that a staff member did not treat a resident with respect.
    • Type A87468.1(a)(1)(a)
    15 May 2021Complaint
    Investigated; all five allegations lacked evidence to support claims of improper care, rough handling, inadequate food service, denial of bathing access, or vindictiveness.
    29 Mar 2021Complaint
    Found no evidence to support the allegation that the dinner served to a resident was inadequate.
    05 Feb 2021Complaint
    Investigated a complaint that non-removable screws were installed in resident room windows, preventing opening beyond six inches. The screws were removed.
    • Type A87203
    24 Dec 2020Complaint
    Investigated a complaint that the resident's representative did not receive copies of the admission agreement and a detailed breakdown of care costs.
    • Type B1569.269(a)(21)(a)
    15 Dec 2020Complaint
    Investigated eviction notice; it lacked required details to explain the reasons for eviction.
    • Type B87224(d)(d)
    04 Dec 2020Inspection
    Confirmed Component II for the RCFE was completed during a telephone conference with a CAB analyst; identities were verified by photo IDs, and the applicant and administrator confirmed understanding of Title 22.
    11 Nov 2020Complaint
    Investigated the allegation that rent was increased for SSI/SSP residents; found that the increases were not issued to SSI/SSP residents and that the resident in question did not appear to be an SSI/SSP recipient. The allegation was unsubstantiated at this time.
    23 Oct 2020Complaint
    Found that the allegation that a 60-day rent increase notice was not provided to a resident was unsubstantiated. SSI rate changes do not require a 60-day notice.
    14 Oct 2020Inspection
    Identified staffing and food service deficiencies, including lack of a qualified cook and untrained activities staff. The operation also had no formal dietician consultation, and the administrator lacked knowledge of applicable regulations.
    • Type B87219(f)
    • Type B87405(d)(2)
    14 Oct 2020Complaint
    Investigated the allegation of insufficient staffing and found only one caregiver on morning, evening, and night shifts, which led to delays in resident assistance and no staff at the entrance desk at night.
    • Type B87411(a)
    17 Sept 2020Complaint
    Found insufficient information to determine that staff failed to protect residents from another resident's harmful behavior, and insufficient information to determine that staff did not intervene in a physical altercation between residents. Unrelated violations will be addressed separately.
    05 Aug 2020Complaint
    Investigated allegations regarding inadequate food service and rude behavior by the administrator but determined insufficient information to support these claims. Unrelated violations discovered during this process to be addressed separately.
    06 Apr 2020Complaint
    Investigated the allegation that a resident was denied access to water; found it unsubstantiated after interviews and documentation indicated the resident was informed of water availability in various areas.
    05 Dec 2019Complaint
    Allegations of verbal and physical abuse by a resident were investigated but not substantiated due to lack of evidence. Concerns about proper reporting procedures were also found to be unsubstantiated.

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    Mirador Living is not affiliated with the owner or operator(s) of West Hills Assisted Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact West Hills Assisted Living directly. There is no cost for this service. We are compensated by the community you select.

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