Overall, reviews portray Edgehill as an upscale continuing care community with attractive surroundings, a broad range of care settings, and generally positive experiences for residents and families. Families describe good support in independent and assisted living, while rehabilitation accounts often praise therapy and staff attention. One family, however, found care varied by nurse and raised concerns about bathing routines and the information provided at admission. A visitor also described a delayed response to an emergency pendant, difficulty locating the resident, and assistance that did not meet the resident’s request for a wheelchair. This account appears twice in the supplied reviews and should be understood as one incident rather than two separate experiences.
Staff members are commonly described as kind, knowledgeable, courteous, and helpful, including at reception and during admission. Positive comments also mention responsive support for residents and families. There are more limited concerns about staff communication and conduct, including a separate reviewer’s concern about one employee, as well as a perception that senior management can be aloof. One family also found communication and orientation at the start of rehabilitation insufficient. These differing accounts suggest it is useful to ask how care plans, daily routines, and concerns are communicated across shifts and departments.
Dining receives frequent praise for food quality and service, including positive comments from residents and visitors. In contrast, one rehabilitation family wanted greater meal variety. Activities are a notable strength: reviewers mention lectures, concerts, discussion groups, exercise, crafts, swimming, and other social and physical programs. Residents are described as having opportunities to stay engaged and build connections.
The facility is repeatedly characterized as clean, secure, bright, and well maintained, with landscaped grounds, spacious apartments, and modern amenities. Its setting is described as quiet while remaining convenient to Stamford, Greenwich, and train access to New York City. Cost is a recurring drawback: reviewers cite a substantial entrance payment and ongoing fees, making the community unaffordable for some. One former resident or family member also described slow ownership communication about reselling a unit, indicating that prospective residents may want to review resale procedures and timelines carefully alongside the financial terms.
