Gaps in clinical-incident response and family communication
Limited capacity for managing moderate-to-severe dementia care
Allegations of financial and administrative mismanagement
Summary of reviews
Indigo Palms elicits strongly mixed impressions. Many families and visitors emphasize compassionate, hands-on caregivers and a visible administrator who knows residents by name; these reviewers highlight an experienced director of nursing, a dedicated cleanliness coordinator, engaging activities (live music, karaoke, physical programs), and appealing outdoor amenities including gardens and a pond. The facility's not-for-profit model, team-based approach, and affordable apartment options are repeatedly noted as positive features, and some accounts describe strong rehabilitation services and attentive end-of-life support.
At the same time, a substantial set of operational concerns appears across the feedback. Cleanliness and sanitation are inconsistent: reviewers cite odor concerns in some areas, missing basic supplies, and pest-control issues in specific units. Staffing is uneven — reviewers describe periods with limited on-site nursing or administrative presence, high staff turnover, and shifts with minimal caregiver availability. Those staffing gaps are linked in some accounts to delays in personal care (bathing, dressing), medication-management problems, and uneven clinical oversight.
Dining and food service receive mixed marks. Several reviewers praised hot meals and accommodating kitchen staff, while others raised concerns about food quality, meal-handling practices, and the nutritional adequacy of some offerings. Activities and outdoor programming are a relative strength: a number of families describe lively social programming, accessible outdoor areas, and opportunities for gardening and light recreation that support resident engagement.
Management and policy issues are a recurring theme. Some reviewers praise the not-for-profit structure and a family-like culture, but others describe recent management turnover, a rotating administrator schedule, and concerns about financial and administrative handling. Infection-control practices and visitor screening have been called inconsistent in a few accounts, which reviewers link to episodes of transmissible illness and poor communication around such events. Several families also expressed concerns about the facility's ability to safely manage residents with moderate-to-severe dementia; while the facility markets memory-care expertise, accounts suggest variability in capability and in the rigor of clinical protocols.
Overall, Indigo Palms presents a split picture: committed staff and meaningful programming and outdoor amenities coexist with operational weaknesses in staffing stability, clinical oversight, sanitation, and management continuity. Prospective residents and families should plan an in-person visit and ask specific, documented questions about nurse coverage (hours and onsite presence), medication administration and tracking procedures, infection-control protocols and visitor policies, pest-control measures, staffing ratios, incident reporting and family-notification practices, and the facility's experience with higher-acuity memory-care residents. These targeted inquiries will help clarify whether the facility’s strengths align with a given resident’s needs and risks.
Reviews written on Mirador
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Location
Indigo Palms is located at 570 National Health Care Dr, Daytona Beach, FL, 32114.
About Indigo Palms
Indigo Palms has dedicated memory care neighborhoods and offers assisted living services, memory care, nursing home care, independent living, and continuing care retirement options, and residents find support for daily needs like bathing, dressing, and medication management, plus skilled nursing available in-house. Staff receive training to help with special needs, including Alzheimer's and dementia care, and nurses are available 12 to 16 hours a day, with a 24-hour call system and supervision around the clock for extra peace of mind. There's a home-like atmosphere, which gets a boost from a natural fireplace, two enclosed walking paths, gardens, and several seating areas where people can gather and talk. Meals come prepared three times a day, and there's a game room, library, business room, barber and salon, fitness area, and a wellness spa, so there's a variety of options for recreation and wellness. Studio apartments are available, and outside you'll find patios, walking paths, and spaces to sit. Indigo Palms offers activities like movie nights, music, women's and men's groups, and even resident-run events, along with structured programs to keep both mind and body busy, and the staff organizes devotional services both on and off site for folks who want them. Transportation makes trips to appointments or outings easier, and offsite activities and outings are also planned. The community has all-inclusive rates, provides support in English, French, and Spanish, and sticks to a community-focused approach, helping residents stay connected and as independent as they can. Indigo Palms holds a Florida state license (#9261), so it meets local care standards.
People often ask...
Indigo Palms offers competitive pricing, with rates starting at a cost of $4,449 per month.
Indigo Palms offers assisted living and memory care.
There are 16 photos of Indigo Palms on Mirador.
The full address for this community is 570 National Health Care Dr, Daytona Beach, FL 32114.
No, Indigo Palms does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Florida, the Agency for Health Care Administration (AHCA) licenses assisted living facilities and publishes the results of its standard, complaint, and monitoring inspections.
Concluded that previously cited deficiencies were corrected; a second revisit to the complaint survey was completed.
A0001DEFINITIONS
04 Aug 2026Complaint
04 Aug 2026Complaint
Identified deficiencies in background screening and employee roster processes, including missing entries on the background screening clearinghouse roster and inconsistent employment records.
Class 3ZZ814BACKGROUND SCREENING CLEARINGHOUSE
30 Sept 2025Complaint
30 Sept 2025Complaint
Investigated the complaint and found that deficiencies were corrected at the time of the survey.
30 Sept 2025Complaint
30 Sept 2025Complaint
Investigated a complaint survey and found no deficiencies.
30 Sept 2025Complaint
30 Sept 2025Complaint
Concluded that previously identified deficiencies were corrected during a revisit conducted on 2025-09-30. No new deficiencies were cited.
30 Sept 2025Standard
30 Sept 2025Standard
Found deficiencies corrected during the follow-up survey.
25 Sept 2025Standard
25 Sept 2025Standard
Observed that a follow-up licensure survey found deficiencies corrected at the time of the survey.
20 May 2025Complaint
20 May 2025Complaint
Investigators found safety issues related to the physical plant and emergency power, including inadequate maintenance of air conditioning units and insufficient emergency power planning.
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
Class 3A0200EMERGENCY ENVIRONMENTAL CONTROL
28 Apr 2025Complaint
28 Apr 2025Complaint
Identified deficiencies in medication management, including inadequate documentation and oversight of residents' self-administration of medications.
Class 3A0031RESIDENT CARE - THIRD PARTY SERVICES
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
28 Apr 2025Standard
28 Apr 2025Standard
Investigated deficiencies in staff records and training; evidence showed missing or incomplete training documentation for multiple staff.
15 Apr 2025Standard
15 Apr 2025Standard
Identified deficiencies in staffing compliance and resident record-keeping during the licensing review.
Class 3A0079STAFFING STANDARDS - LEVELS
Class 3A0162RECORDS - RESIDENT
03 Dec 2024Standard
03 Dec 2024Standard
Identified deficiencies in staff records and training; failed to ensure required training was completed for two direct-care staff.
Class 3A0161RECORDS - STAFF
22 Sept 2022Standard
22 Sept 2022Standard
Identified deficiencies were corrected during a desk review conducted for the change of ownership and complaint survey.
02 Aug 2022Standard
02 Aug 2022Standard
Identified deficiencies in background screening processes, clearance attestations, and staff training with incomplete and missing records.
Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0082TRAINING - HIV/AIDS
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 3A0162RECORDS - RESIDENT
CZ814BACKGROUND SCREENING CLEARINGHOUSE
CZ815BACKGROUND SCREENING; PROHIBITED OFFENSES
CZ816BACKGROUND SCREENING-COMPLIANCE ATTESTATION
25 Apr 2022Standard
25 Apr 2022Standard
Investigated the biennial relicensure desk review and found previously cited deficiencies corrected.
24 Feb 2022Standard
24 Feb 2022Standard
Identified deficiencies in elopement safety practices and dietary standards, including missing drill documentation and incomplete meal planning procedures.
Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
21 Sept 2021Standard
21 Sept 2021Standard
Observed a change of ownership survey with complaint investigations; deficiencies were not identified.
13 Sept 2021Complaint
13 Sept 2021Complaint
Found no deficiencies. A follow-up on a prior complaint determined no deficiencies were identified.
10 Aug 2021Monitor
10 Aug 2021Monitor
Verified no deficiencies during a monitoring visit conducted on 2021-08-10.
12 Jul 2021Complaint
12 Jul 2021Complaint
An inspection identified deficiencies related to supervision of residents and to rights and facility procedures, with detailed findings about inadequate monitoring and inadequate handling of residents' rights.
Class 1A0025RESIDENT CARE - SUPERVISION
Class 1A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0165RISK MGMT & QA; ADVERSE INCIDENT REPORT
29 Jan 2021Monitor
29 Jan 2021Monitor
Found no deficiencies after a focused infection control survey.
11 Aug 2020Complaint
11 Aug 2020Complaint
Found deficiencies were corrected at the time of the survey.
14 Jul 2020Complaint
14 Jul 2020Complaint
Identified deficiencies in emergency planning and environmental controls, including planning for power, environmental conditions, and resident notifications.
Class 3A0200EMERGENCY ENVIRONMENTAL CONTROL
Class 3CZ830EMERGENCY MANAGEMENT PLANNING
11 Mar 2020Complaint
11 Mar 2020Complaint
Concluded that all deficiencies were corrected after a desk-review follow-up visit.
10 Mar 2020Complaint
10 Mar 2020Complaint
Investigated a complaint on 03/10/2020 and found no deficiencies.
A0008ADMISSIONS - HEALTH ASSESSMENT
22 Jan 2020Complaint
22 Jan 2020Complaint
Investigated a complaint and found deficiencies in notifying a resident's family of a change in condition and in maintaining staff records.
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0161RECORDS - STAFF
21 Jan 2020Complaint
21 Jan 2020Complaint
Investigated a complaint and found no deficiencies.
10 Sept 2019Complaint
10 Sept 2019Complaint
Investigated a complaint and found no deficiencies at the time of the survey.
31 Aug 2019
31 Aug 2019
Found no deficiencies during a monitoring visit.
01 May 2019Standard
01 May 2019Standard
Found no deficiencies after a desk review revisit survey conducted on May 1, 2019. Deficiencies previously found were corrected by the time of the revisit.
13 Mar 2019Standard
13 Mar 2019Standard
Identified deficiencies in self-administration of medication for a resident and in obtaining a variance for an emergency power plan.
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0200EMERGENCY ENVIRONMENTAL CONTROL
14 Jan 2019Standard
14 Jan 2019Standard
Identified deficiencies were found corrected at the time of the desk review.
02 Jan 2019Complaint
02 Jan 2019Complaint
Investigated a complaint and found no deficiencies.
27 Dec 2018Standard
27 Dec 2018Standard
Identified deficiencies in administrator participation in elopement drills. A portable tank was not secured, creating a potential safety hazard.
Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
21 Aug 2018Complaint
21 Aug 2018Complaint
Investigated the complaint; found no deficiencies.
12 Jul 2018Complaint
12 Jul 2018Complaint
Observed a deficiency that was corrected at desk review.
08 Jun 2018Complaint
08 Jun 2018Complaint
Investigated a complaint and found deficiencies in completing and documenting a resident health assessment for one of three sampled residents.
Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
16 May 2018Complaint
16 May 2018Complaint
Investigated a complaint; no deficiency found at the time of the visit.
05 Sept 2017Complaint
05 Sept 2017Complaint
Investigated a complaint and found no deficiencies.
27 Jun 2017Standard
27 Jun 2017Standard
Identified a deficiency that was corrected at the desk review.
20 Apr 2017Standard
20 Apr 2017Standard
Found a deficiency in daily medication observation records for a resident who self-administered medication during a follow-up visit.
19 Apr 2017Standard
19 Apr 2017Standard
Verified no deficiencies were found during a follow-up visit.
10 Feb 2017Standard
10 Feb 2017Standard
Identified deficiencies in arranging health care for residents, incomplete admissions/discharge records, and inadequate medication administration documentation.
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 3A0027RESIDENT CARE - ARRANGEMENT FOR HEALTH CARE
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0054MEDICATION - RECORDS
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
Class 3A0160RECORDS - FACILITY
30 Jan 2017Standard
30 Jan 2017Standard
Identified deficiencies in background screening clearance, elopement drills, and medication labeling and orders.
Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
Class 3A0056MEDICATION - LABELING AND ORDERS
Class 3A0078STAFFING STANDARDS - STAFF
Class 4CZ814BACKGROUND SCREENING CLEARINGHOUSE
A0161RECORDS - STAFF
A0053MEDICATION - ADMINISTRATION
06 Jan 2016Complaint
06 Jan 2016Complaint
Investigated a complaint and found no deficiencies.
30 Apr 2015Standard
30 Apr 2015Standard
Verified that previously cited deficiencies were corrected on the day of the revisit; no deficiencies were cited.
30 Apr 2015Expansion
30 Apr 2015Expansion
Found no deficiencies after an unannounced capacity increase survey conducted on April 30, 2015.
02 Mar 2015Complaint
02 Mar 2015Complaint
Identified that a licensure complaint survey found no deficiencies.
24 Feb 2015Standard
24 Feb 2015Standard
Identified deficiencies in training, records, and emergency planning. The deficiencies indicate noncompliance with several state rules.
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0091TRAINING - DOCUMENTATION & MONITORING
Class 3A0160RECORDS - FACILITY
Class 3A0181EMERGENCY PLAN APPROVAL
03 Dec 2014Standard
03 Dec 2014Standard
Identified no deficiencies during a biennial licensure survey.
26 Jun 2014Complaint
26 Jun 2014Complaint
Found that all previously cited deficiencies were corrected on the revisit.
22 Apr 2014Complaint
22 Apr 2014Complaint
Identified deficiencies in resident care supervision, medication records and storage, staffing adequacy, and the living environment.
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0054MEDICATION - RECORDS
Class 3A0055MEDICATION - STORAGE AND DISPOSAL
Class 3A0079STAFFING STANDARDS - LEVELS
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
26 Feb 2014Monitor
26 Feb 2014Monitor
Observed no deficiencies were found during the visit.
15 Oct 2013Monitor
15 Oct 2013Monitor
Identified no licensure deficiencies during a monitoring survey conducted on October 15, 2013.
12 Apr 2013Standard
12 Apr 2013Standard
Found that previously cited deficiencies were corrected during the revisit, indicating substantial compliance.
19 Feb 2013Monitor
19 Feb 2013Monitor
Found no deficiencies during an Extended Congregate Care monitoring visit.
18 Feb 2013Standard
18 Feb 2013Standard
Investigation found multiple deficiencies in resident rights, medication management, central storage, and staff training.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 2A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 2A0054MEDICATION - RECORDS
Class 3A0055MEDICATION - STORAGE AND DISPOSAL
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0082TRAINING - HIV/AIDS
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
Class 3A0086TRAINING - ADRD
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
Class 3A0160RECORDS - FACILITY
Class 4A0161RECORDS - STAFF
Class 4A0181EMERGENCY MGMT - PLAN APPROVAL
18 Feb 2013Complaint
18 Feb 2013Complaint
Investigated found a deficiency related to refunds, as documentation of a refund to a resident was not provided.
11 Dec 2012Complaint
11 Dec 2012Complaint
Investigated a complaint and identified deficiencies in medication administration and resident contracts.
Class 3A0053MEDICATION - ADMINISTRATION
Class 3A0167RESIDENT CONTRACTS
20 Nov 2012Standard
20 Nov 2012Standard
Observed that a biennial licensure and Extended Congregate Care survey occurred on November 20, 2012, with no deficiencies noted.
03 Jul 2012Monitor
03 Jul 2012Monitor
Identified deficiencies in nursing staffing for residents needing limited nursing services and in maintaining nursing progress notes and service plans for those residents.
Class 3AN277LNS - RESIDENT CARE STANDARDS
Class 3AN278LNS - RECORDS
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Indigo Palms. The information above has not been verified or approved by the owner or operator. For exact information, please contact Indigo Palms directly. There is no cost for this service. We are compensated by the community you select.
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