Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
2.93·(30)
Overall rating
5
4
3
2
1
Care
3.8
Staff
3.1
Meals
3.4
Amenities
2.3
Value
2.5
Pros
Caring and attentive caregiving staff
Owner and administration involvement and responsiveness
Clean, well-maintained interior
Helpful and patient staff interactions
Consistent three meals daily with snacks
Responsive maintenance and facilities repair
Laundry and basic housekeeping services
Medication management and daily-living assistance
Small, home-like atmosphere
Staff support for weekend and ad hoc needs
Positive vendor and family communication responsiveness
Exercise class and some activity offerings
Transportation assistance available
Cons
Inconsistent staff professionalism and communication tone
Weak personal-property controls and possessions supervision
Gaps in family notification and incident communication
Telephone and communication-accessibility failures (including TTY/voicemail)
Limited and inconsistent activity and engagement programming
Inconsistent meal variety and menu planning
Infection-control and sanitation concerns in some shared areas
Variable clinical competence and medical oversight
Inconsistent administrative and billing practices
Restricted tour and visitor-policy transparency
Unreliable transportation and referral coordination
Allegations of theft and legal/regulatory concerns
Summary of reviews
Reviews describe a small, home-like facility with distinct strengths alongside notable operational weaknesses. Strengths commonly cited include a generally caring and attentive caregiving staff, visible owner and administrative involvement, and a facility that many describe as clean and well maintained. Families and visitors frequently mention helpful, patient interactions with individual caregivers, routine assistance with daily living tasks and medications, laundry and housekeeping services, three meals a day with snacks, and occasional activity offerings such as exercise classes. Several comments highlight prompt responses to maintenance issues and accessible administration when problems arise.
Care quality is described unevenly. Many reviewers praise individual caregivers for attentiveness, weekend support, and hands-on assistance for bedbound residents; others raise concerns about inconsistent clinical competence and medication oversight. There are recurrent comments about variable staff professionalism and communication tone, which affects family confidence. Several reviewers noted positive responsiveness from administration and a willingness to address emergent facility problems, but others experienced problematic interactions tied to billing or admissions that suggest inconsistent administrative practice.
Dining and activities present a mixed picture. The facility provides regular meals and some families report improved food quality under new kitchen staff, while other reviewers find menu variety limited and desire more engaging programming. Activity and social programming appear sparse for some residents; prospective families who prioritize an active calendar should verify current offerings directly with the facility.
Facility safety and operations show conflicting signals. While many reviewers observe a clean interior and prompt facility repairs, there are documented concerns about infection-control and sanitation in some shared areas and about supervision of residents’ personal property. Communication infrastructure problems—nonfunctional phone lines, lack of voicemail, and TTY accessibility failures—were raised and, in at least one case, resulted in regulatory contact. Several reviews mention gaps in family notification and follow-up after critical events, which amplifies family concern.
A subset of reviews raises serious allegations about theft and legal/regulatory matters; these comments, combined with described weaknesses in possessions supervision and administrative consistency, indicate areas that require clarification before placement. Transportation and referral coordination are described as available but unreliable at times, and visitor/tour policies are portrayed as restrictive or inconsistently applied by some families.
In summary, North-Lake Retirement Home shows clear positive attributes—personalized care from many staff members, owner involvement, basic services, and a small, home-like environment—but also exhibits operational and governance patterns that warrant careful inquiry. Prospective residents and families should verify current infection-control practices, ask for details about property-security procedures, confirm communication accessibility (including phone/TTY systems), review billing and incident-notification protocols, and obtain a current activity calendar and staffing outline prior to placement.
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Location
North-Lake Retirement Home is located at 1222 N 16th Ave, Hollywood, FL, 33020.
About North-Lake Retirement Home
North-Lake Retirement Home at 1222 N 16th Ave, Hollywood, FL, called Isle of Psalms, is a senior living facility that's offered care since 1988, still active, and can house up to 60 residents even though it's got a license for up to 114, and you'll find both independent and assisted living options, plus memory care for folks with dementia or Alzheimer's. You get access to doctors, hospitals, and rehab centers nearby, which means medical help isn't far and staff can help arrange rides to medical sessions, shopping, or spiritual places if residents need that kind of thing, and there's always trained staff available to help with bathing, grooming, dressing, meal assistance, and even two-person transfers from bed to wheelchair, while staff stay awake all night so there's always help in emergencies. Folks living here find things kept clean, and there's a sprinkler system and safety features for peace of mind along with cable TV, washers, dryers, WiFi, and guest parking, so it feels homey and secure.
The home is big on keeping its residents active and social, so there's a dining room with three daily homemade meals including meals for diabetes or high blood pressure if that's required, recreation areas for things like music and animal therapy, fitness programs, and art projects, with weekly social nights, regular outings, a garden, a hot tub, and a book room, and you'll see common areas for sitting and chatting, plus planned activities and entertainment to keep residents' days full. The facility provides different room types such as studios, single rooms, one-bedroom, and even two-bedroom or semi-private rooms so seniors can find what suits them best, and there's housekeeping, maintenance, and laundry services to keep things running smoothly.
Residents can depend on their care plans getting updated to fit changes in mental, emotional, or medical needs, whether folks need help with medication, incontinence care, or psychiatric and medical disorders-staff even help with insulin checks and special diets-so even residents with more complicated health concerns get help. There's respite care for short-term stays and hospice care when needed, and you'll spot facilities for safety and easier movement with handicap features throughout. Residents of ages 40 to 89 can live here, and the home allows aging in place so people can stay once they settle in, with both independent living for folks who want to keep up their independence plus assisted living support for those needing more daily help, and everything is under the rules of Florida's Department of Social Services.
Guy Bergeron acts as Director and President, handling reports and filings, and staff try to make residents feel like part of a community by running games, outings, craft activities, music, animal therapy, tabletop games, and regular social events, and arranging transportation for appointments and shopping. You'll find a salon, barbershop, kitchenettes in rooms, and even a mobile hairdresser who visits, so most basic needs and comforts are on-site, and families often feel relieved that there's continuous support for their loved ones. North-Lake Retirement Home doesn't list any awards, and no information is provided about pricing, but everything aims to help seniors live as fully as possible, stay connected with others, and feel comfortable and safe, with memory care and assisted living services available as needed.
People often ask...
North-Lake Retirement Home offers competitive pricing, with rates starting at a cost of $3,876 per month.
North-Lake Retirement Home offers independent living and assisted living.
There are 9 photos of North-Lake Retirement Home on Mirador.
The full address for this community is 1222 N 16th Ave, Hollywood, FL 33020.
No, North-Lake Retirement Home does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Florida, the Agency for Health Care Administration (AHCA) licenses assisted living facilities and publishes the results of its standard, complaint, and monitoring inspections.
Identified multiple deficiencies in medication labeling and orders, resident records, admissions, and care planning with incomplete documentation and oversight deficiencies.
A0010ADMISSIONS - CONTINUED RESIDENCY
Class 3A0031RESIDENT CARE - THIRD PARTY SERVICES
Class 3A0033PHYSICAL RESTRAINTS
Class 3A0036INFECTION CONTROL PROCEDURES
A0056MEDICATION - LABELING AND ORDERS
Class 3A0161RECORDS - STAFF
Class 3A0162RECORDS - RESIDENT
Class 3ZZ875ALZHEIMER DISEASE/DEMENTIA; TRAINING
13 Aug 2026Complaint
13 Aug 2026Complaint
Found previously cited deficiencies corrected.
A0001DEFINITIONS
13 Aug 2026Complaint
13 Aug 2026Complaint
Verified that previously cited deficiencies were corrected during the revisit.
13 Aug 2026Complaint
13 Aug 2026Complaint
Investigated a complaint-related revisit and found that previously cited deficiencies were corrected at the time of the survey.
08 Jun 2026Complaint
08 Jun 2026Complaint
Found significant deficiencies in hygiene and food service practices during an unannounced survey.
Class 3A0036INFECTION CONTROL PROCEDURES
Class 3A0092FOOD SERVICE - GENERAL RESPONSIBILITIES
09 Apr 2026Complaint
09 Apr 2026Complaint
Identified deficiencies in care practices, including monitoring of diets, resident activities and supervision, and medication procedures.
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0026RESIDENT CARE - SOCIAL & LEISURE ACTIVITIES
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0055MEDICATION - STORAGE AND DISPOSAL
04 Mar 2026Complaint
04 Mar 2026Complaint
Observed deficiencies in care and staffing with failures to provide adequate daily living assistance and required staff training.
Class 3A0028RESIDENT CARE - ACTIVITIES OF DAILY LIVING
Class 3A0078STAFFING STANDARDS - STAFF
Class 4A0081TRAINING - STAFF IN-SERVICE
Class 3A0083TRAINING - FIRST AID AND CPR
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
Class 4ZZ875ALZHEIMER DISEASE/DEMENTIA; TRAINING
09 Oct 2025Standard
09 Oct 2025Standard
Confirmed that a CHOW revisit found a previously cited deficiency corrected.
08 Jul 2025Standard
08 Jul 2025Standard
Identified that the facility failed to maintain itemized records for residents' funds; only a single bank account showed all funds without individual ledgers.
Class 3A0123FISCAL - RESIDENT TRUST FUNDS
16 Sept 2024Complaint
16 Sept 2024Complaint
Found no deficiencies identified during the unannounced complaint survey conducted on 09/16/2024.
04 Jun 2024Complaint
04 Jun 2024Complaint
Identified that a follow-up review found a previously cited deficiency corrected.
22 Jan 2024Complaint
22 Jan 2024Complaint
Identified deficiencies about resident rights and facility procedures after an unannounced licensure complaint and related investigation.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
30 Mar 2023Standard
30 Mar 2023Standard
Investigated follow-up review found previously cited deficiencies corrected at the time of the survey.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0082TRAINING - HIV/AIDS
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 3A0123FISCAL - RESIDENT TRUST FUNDS
Class 3CZ841IN-PERSON VISITATION
10 Dec 2021Complaint
10 Dec 2021Complaint
Identified an unannounced complaint and generator monitoring survey with no deficiencies identified.
15 Jun 2021Standard
15 Jun 2021Standard
Identified that previously cited deficiencies were corrected during a desk-review revisit.
25 Mar 2021Standard
25 Mar 2021Standard
Identified deficiencies in residents' rights, activities participation, and dietary standards. Observations showed lack of posted notices, limited activities, and deviations from nutritional guidelines.
Class 3A0026RESIDENT CARE - SOCIAL & LEISURE ACTIVITIES
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
13 Nov 2020Complaint
13 Nov 2020Complaint
Conducted a fourth revisit to a licensure complaint and found the previously cited deficiency corrected.
14 Jul 2020Complaint
14 Jul 2020Complaint
Confirmed that a complaint inspection and infection control surveys were conducted on 07-14-2020, and the location was found to be in compliance.
14 Jul 2020
14 Jul 2020
Identified that no new deficiencies were found; noted an outstanding issue from a prior licensure complaint survey.
27 May 2020Complaint
27 May 2020Complaint
Identified several deficiencies in the emergency management planning and environmental control requirements, including inadequate fuel and temperature management details and missing documentation.
27 May 2020Monitor
27 May 2020Monitor
Identified no deficiencies at the time of the monitoring event on 05/27/2020. A related unannounced third revisit to a licensure complaint investigation was conducted in conjunction.
23 Apr 2020
23 Apr 2020
Investigated an infection control special survey conducted on 04/23/2020.
18 Mar 2020Complaint
18 Mar 2020Complaint
Observed an unannounced focused infection control review with no concerns identified.
17 Jan 2020Complaint
17 Jan 2020Complaint
Identified deficiencies in the emergency management planning, including missing areas for temperature control and incomplete readiness of an alternate power source and approved plan access.
31 Oct 2019Monitor
31 Oct 2019Monitor
Identified a generator variance monitoring survey conducted on 10/29/2019 and 10/31/2019; continued noncompliance with relicensing requirements.
14 Oct 2019Complaint
14 Oct 2019Complaint
Identified deficiencies related to on-site fuel storage and emergency power, including a generator that was not in operating order.
14 Oct 2019Complaint
14 Oct 2019Complaint
Identified that an unannounced licensure complaint survey and a Relicense survey revisit found no deficiencies at the time.
13 Jun 2019Complaint
13 Jun 2019Complaint
Identified deficiencies regarding emergency power planning, fuel storage, and plan submission requirements.
Class 3A0200EMERGENCY ENVIRONMENTAL CONTROL
26 Oct 2018Standard
26 Oct 2018Standard
Identified an unannounced revisit that found deficiencies, which were then corrected.
19 Oct 2018Monitor
19 Oct 2018Monitor
Identified that a previously cited deficiency had been corrected.
24 Aug 2018Standard
24 Aug 2018Standard
Identified deficiencies in admissions practices, staffing, safety of living conditions, and emergency environmental control documentation.
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 3A0079STAFFING STANDARDS - LEVELS
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
Class 3A0200EMERGENCY ENVIRONMENTAL CONTROL
24 Aug 2018Monitor
24 Aug 2018Monitor
Found that the provider did not submit its revised Comprehensive Emergency Management Plan to the county by the required deadline for approval. The revisit noted an uncorrected deficiency at the time of the visit.
14 Jun 2018Monitor
14 Jun 2018Monitor
Identified deficiencies in staff records and in emergency planning approvals during a licensing review. Specifically, missing personnel records for a maintenance employee and lack of approval for a revised emergency plan.
Class 3A0161RECORDS - STAFF
Class 3A0181EMERGENCY PLAN APPROVAL
Class 4CZ813RESULTS OF SCREENING & NOTIFICATION IN FILE
11 Jun 2018Complaint
11 Jun 2018Complaint
Identified that a second follow-up review found all outstanding deficiencies corrected.
07 May 2018Complaint
07 May 2018Complaint
Observed no deficiencies during an unannounced complaint survey.
02 May 2018Complaint
02 May 2018Complaint
Observed a complaint survey revisit on 05/02/2018 where all outstanding deficiencies were corrected.
01 Mar 2018Complaint
01 Mar 2018Complaint
Identified failure to submit Day 1 and Day 15 Adverse Incident Reports to the Agency for Health Care Administration regarding a resident elopement.
Class 3A0165RISK MGMT & QA; ADVERSE INCIDENT REPORT
01 Mar 2018Complaint
01 Mar 2018Complaint
Identified failures to complete required adverse incident reports for a resident who eloped and related documentation.
Class 3A0165RISK MGMT & QA; ADVERSE INCIDENT REPORT
28 Nov 2017Complaint
28 Nov 2017Complaint
Identified deficiencies in elopement risk management, adverse incident reporting, and meal service standards.
Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
Class 3A0165RISK MGMT & QA; ADVERSE INCIDENT REPORT
17 Aug 2017Complaint
17 Aug 2017Complaint
Investigated a complaint and found no deficiencies were issued.
01 Jun 2017Complaint
01 Jun 2017Complaint
Found no deficiencies identified during a desk review of a complaint investigation.
29 Mar 2017Complaint
29 Mar 2017Complaint
Identified issues with medication handling, labeling and self-administration procedures, and required training and supervision for staff.
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0056MEDICATION - LABELING AND ORDERS
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
09 Nov 2016Standard
09 Nov 2016Standard
Identified that the deficiencies previously cited were corrected by the revisit date, indicating substantial compliance.
09 Aug 2016Standard
09 Aug 2016Standard
Observed several deficiencies in dignity and respect, medication administration, staff training timelines, and dietary standards.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0055MEDICATION - STORAGE AND DISPOSAL
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
09 Aug 2016Complaint
09 Aug 2016Complaint
Identified no deficiencies following a complaint survey conducted on August 8-9, 2016.
27 Apr 2016Complaint
27 Apr 2016Complaint
Found no deficiencies identified during a licensee complaint survey conducted on April 27, 2016. This indicated compliance with licensing requirements at the time.
13 Mar 2015Monitor
13 Mar 2015Monitor
Observed no deficiencies during a March revisit.
28 Jan 2015Monitor
28 Jan 2015Monitor
Identified deficiencies showing lack of proof of the legal right to occupy the property and financial viability, with foreclosure actions in process and no required documents submitted.
Class 2AZ809PROOF OF FINANCIAL ABILITY TO OPERATE
Class 2AZ819MINIMUM LICENSURE REQ - FINANCIAL VIABILITY
23 Oct 2014Standard
23 Oct 2014Standard
Found no licensure deficiencies during a second follow-up survey.
19 Aug 2014Standard
19 Aug 2014Standard
Identified an uncorrected deficiency due to unsecured outdoor storage with paints and chemicals and a gate that could be opened.
01 Jul 2014Standard
01 Jul 2014Standard
Identified deficiencies in staff training on self-administered medications, gaps in meal timing, and several hazards affecting resident safety and living environment.
Class 3A0055MEDICATION - STORAGE AND DISPOSAL
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
01 Jul 2014Complaint
01 Jul 2014Complaint
Found no deficiencies during the unannounced follow-up to a complaint survey conducted with relicensure.
22 May 2014Complaint
22 May 2014Complaint
Found no licensure deficiencies during a surprise licensing survey conducted on May 22, 2014.
22 Apr 2014Complaint
22 Apr 2014Complaint
Found a deficiency where one resident did not meet continued residency criteria and an AHCA Health Assessment was not updated as required.
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
21 Feb 2014Complaint
21 Feb 2014Complaint
Identified corrected deficiencies following a revisit of a licensed care provider; several issues were corrected.
01 Nov 2013Complaint
01 Nov 2013Complaint
Identified deficiencies in admissions, resident care supervision, medication administration, and related areas.
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0054MEDICATION - RECORDS
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
Class 3A0165RISK MGMT & QA; ADVERSE INCIDENT REPORT
30 Sept 2013Complaint
30 Sept 2013Complaint
Confirmed that previously cited deficiencies were corrected on the day of the revisit.
20 May 2013Complaint
20 May 2013Complaint
Identified deficiencies in residents' rights documentation, in OTC medication handling, and in safety and living environment requirements.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0057MEDICATION - OVER THE COUNTER (OTC) PRODUCTS
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
24 Sept 2012Standard
24 Sept 2012Standard
Found that the deficiencies cited previously were corrected on the day of the revisit.
13 Aug 2012Standard
13 Aug 2012Standard
Identified a deficiency in food service practices, including an inadequate emergency non-perishable food supply and related record-keeping.
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 3A0092FOOD SERVICE - GENERAL RESPONSIBILITIES
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
13 Jul 2012Complaint
13 Jul 2012Complaint
Confirmed no deficiencies identified during a complaint survey.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of North-Lake Retirement Home. The information above has not been verified or approved by the owner or operator. For exact information, please contact North-Lake Retirement Home directly. There is no cost for this service. We are compensated by the community you select.
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