Variable meal quality and dietary‑accommodation gaps
High fees and multiple ancillary charges
Inconsistent management follow‑through on promises
Gaps in memory‑care assessment and programming
Maintenance backlog and delayed repairs
Variability in staff training and communication tone
Inconsistent emergency‑response timeliness
Rigid visitation policy flexibility during infection events
Summary of reviews
Madison at Ocoee elicits a wide range of experiences that cluster into two clear patterns: many families describe a warm, well‑appointed community with engaged staff and robust programming, while a subset raise substantive operational concerns primarily around clinical consistency, staffing, and maintenance.
Care and clinical operations: Numerous reviewers praised individualized attention, effective rehabilitation outcomes, and caring bedside staff. At the same time, several families described inconsistent clinical care, including medication‑administration and record‑keeping gaps that in some accounts required emergency follow‑up. These accounts point to uneven clinical processes rather than a single type of failure: prospective families should clarify nursing coverage, medication‑management protocols, and how medication changes are communicated and documented.
Staff and culture: Staff are frequently described as friendly, respectful, and attentive — many reviews note long‑tenured employees and a family‑like culture. Management accessibility and proactive family communication are also recurring positives. Counterbalancing those endorsements are reports of variability in staff training, occasional inattentiveness, language barriers with administrative staff, and concerns about tone or responsiveness from some assistants. Staffing levels were specifically called out as insufficient at times, most notably overnight, which connects to several of the clinical and emergency‑response concerns.
Dining and activities: Dining is often a strength — many reviewers compliment the chef, restaurant‑style service, and varied menus, and activities across the community are robust (bingo, art, outings, worship services, and themed events). However, reviewers also noted inconsistent meal quality, meals served cold to rooms, limited dietary accommodations for special needs, and additional charges for in‑room dining. Activity offerings appear plentiful and well‑organized for many residents, though some families found memory‑care programming limited and others felt activities skew toward particular demographics.
Facilities and maintenance: The physical environment is repeatedly described as bright, modern, and attractive, with appealing communal areas, a screened courtyard, and pet‑friendly features. That said, multiple reviewers reported recurring housekeeping and sanitation concerns, room‑level cleanliness variability, and delayed repairs (example: long‑standing shower issues). Room size and layout receive mixed comments — private suites are appreciated, but some apartments are considered small relative to price.
Management, fees, and notable patterns: Management responsiveness receives both praise and criticism — several families highlight accessible directors who provide regular updates and personal contact information, while others describe broken promises, slow resolution of issues, and perceived corporate unresponsiveness. Cost and ancillary fees are a common theme; the community is viewed as relatively expensive by many, with multiple additional charges and periodic fee increases. There are also isolated but serious claims, including allegations of misconduct and financial exploitation; these appear in a minority of narratives but are significant and warrant direct inquiry.
Overall impression and practical suggestions: For many residents Madison at Ocoee provides a lively, compassionate setting with strong amenities and a welcoming culture. However, variability in clinical reliability, housekeeping, maintenance responsiveness, and staffing levels is an important caveat. Prospective families should tour in person, request recent inspection or complaint history, ask for details on nurse staffing ratios and overnight coverage, review medication‑management and documentation procedures, sample menus, and confirm the scope of memory‑care programming and associated fees before committing. Doing so will help align expectations with the mixed but clearly consequential patterns reflected in these reviews.
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Location
Madison at Ocoee is located at 80 N Clarke Rd, Ocoee, FL, 34761.
About Madison at Ocoee
Madison at Ocoee is an assisted living and memory care community for seniors, with a focus on both daily support and dementia care, and you'll notice the outdoor areas have lush courtyard gardens, tropical plants, and garden pathways with inviting benches and colorful flowers where folks can relax or stroll, and the assisted living patio's got wicker chairs, floral cushions, and outdoor tables, while the memory care side features a quiet garden path with seating and a red umbrella for shade. The building has a grand lobby with a staircase, comfortable seating areas, and large bright common rooms, while the elegant dining room has wood-look floors, French doors to the patio, set tables with centerpieces, and chef-inspired menus with seasonal and vegetarian options. Residents can sit at the tea bar for a drink or gather in the library with a good book, and there's a game room with board games, tables, and chairs for playing or just chatting, along with a salon offering haircuts and beauty services, plus a relaxing space with a grand piano encircled by cozy chairs, and a modern common area for socializing. The facility provides smart apartments with voice-activated safety features, laminated prompt cards, and Alexa or Speak2 devices assisting with reminders and everyday routines, and floor plans range from studios up to 272 square feet to one-bedrooms up to 337 square feet, with wheelchair accessible showers and comfortable, stylish decor in the private rooms, many including kitchenettes. Madison at Ocoee accepts resident pets, so seniors can keep their companions, and there's resident parking, too. For care, the team offers support with bathing, dressing, and medications, and there's on-site nursing staff, a doctor on call, and therapy services for physical, occupational, and speech needs, plus a healthcare partnership with Curana for personalized medical care, wellness check-ups, and emergency support. Residents can join in structured activities like games, crafts, live music, and outings, as well as wellness programs and devotional services for spiritual care, while the staff focuses on maintaining cognitive and social health. The facility has respite care for short-term stays after surgery or when caregivers need a break, and both memory care and assisted living get personalized attention 24/7, with secure settings for those with Alzheimer's or other dementia. Madison at Ocoee is led by Executive Director Cheryl Eddy and is located close to medical facilities for added peace of mind, with transportation services offered, including complimentary rides for residents, plus indoor and outdoor common spaces for relaxing, all designed to feel warm, inviting, and safe for seniors and their families.
Founded in 2013 and headquartered in Birmingham, Alabama, Atlas Senior Living operates over 35 communities across the Southeast. The company provides independent living, assisted living, and memory care services through their resident-centered approach. Their SPIRIT memory care program emphasizes dignity and personalized care.
People often ask...
Madison at Ocoee offers competitive pricing, with rates starting at a cost of $5,004 per month.
Madison at Ocoee offers assisted living and memory care.
There are 83 photos of Madison at Ocoee on Mirador.
The full address for this community is 80 N Clarke Rd, Ocoee, FL 34761.
No, Madison at Ocoee does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Florida, the Agency for Health Care Administration (AHCA) licenses assisted living facilities and publishes the results of its standard, complaint, and monitoring inspections.
Found the deficiency corrected during the desk review for the complaint survey conducted on 2026-09-10.
A0001DEFINITIONS
08 Sept 2026Standard
08 Sept 2026Standard
Found no deficiencies.
A0001DEFINITIONS
18 Aug 2026Complaint
18 Aug 2026Complaint
Investigated a complaint; found no deficiencies.
11 Aug 2026Complaint
11 Aug 2026Complaint
Found deficiencies in emergency management planning and related licensing requirements; the comprehensive emergency management plan and approvals were not maintained as required.
ZZ830EMERGENCY MANAGEMENT PLANNING
29 Jun 2026Standard
29 Jun 2026Standard
Identified deficiencies in daily living support, medication record-keeping, and facility records, including missing nail care for residents and incomplete documentation.
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 3A0028RESIDENT CARE - ACTIVITIES OF DAILY LIVING
Class 3A0054MEDICATION - RECORDS
Class 3A0160RECORDS - FACILITY
A0001DEFINITIONS
21 Apr 2026Complaint
21 Apr 2026Complaint
Found deficiencies in medication management, documentation, and resident health status reporting.
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0056MEDICATION - LABELING AND ORDERS
Class 3ZZ830EMERGENCY MANAGEMENT PLANNING
12 Mar 2026Standard
12 Mar 2026Standard
Found no deficiencies after a revisit to the re-licensure survey.
28 Jan 2026Standard
28 Jan 2026Standard
Investigated deficiencies in care planning, medication management, and staff background screening. The findings showed gaps in coordinating hospice care, supervising medication administration, and maintaining proper background checks and related training.
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 3A0040RESIDENT EDUCATION- VENOUS THROMBOEMBOLISM (V
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
Class 3ZZ813RESULTS OF SCREENING & NOTIFICATION IN FILE
28 Jan 2026Complaint
28 Jan 2026Complaint
Concluded that deficiencies were corrected during a second revisit.
23 Dec 2025Complaint
23 Dec 2025Complaint
Identified deficiencies in background screening processes and reporting requirements for personnel, including prohibited offenses and disqualification rules.
ZZ816BACKGROUND SCREENING-COMPLIANCE ATTESTATION
21 Oct 2025Complaint
21 Oct 2025Complaint
Identified multiple deficiencies in reporting, training, and resident care processes. The findings indicate noncompliance with state reporting rules and staff training requirements.
Found the deficiency corrected at the time of the desk review.
06 Dec 2024Complaint
06 Dec 2024Complaint
Investigated complaints and identified a deficiency that was corrected during the review.
07 Nov 2024Complaint
07 Nov 2024Complaint
Investigated a revisit of a complaint investigation and found deficiencies had been corrected at the time of the visit.
24 Oct 2024Complaint
24 Oct 2024Complaint
Identified deficiencies in background screening processes, including failures to follow exemption procedures and timely rescreening.
CZ815BACKGROUND SCREENING; PROHIBITED OFFENSES
24 Oct 2024Complaint
24 Oct 2024Complaint
The regulator cited violations for failing to submit adverse incident reports electronically within required deadlines across multiple service types.
CZ815BACKGROUND SCREENING; PROHIBITED OFFENSES
04 Sept 2024Complaint
04 Sept 2024Complaint
Investigated a complaint and found deficiencies in resident rights and facility procedures, including missing postings, inadequate grievance procedures, and insufficient notices and access to communications.
A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0077STAFFING STANDARDS - ADMINISTRATORS
20 Aug 2024Complaint
20 Aug 2024Complaint
Identified deficiencies in adverse incident reporting and elopement safety measures, including failure to submit reports promptly and to identify and monitor at‑risk residents.
Investigated the complaints; no deficiencies were found during the revisit.
13 Mar 2024Standard
13 Mar 2024Standard
Identified deficiencies during a revisit of the re-licensure survey and complaint investigation.
20 Dec 2023Standard
20 Dec 2023Standard
Investigated a complaint and found multiple deficiencies involving supervision, resident monitoring and safety planning, as well as gaps in staff training and in-service requirements.
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
20 Dec 2023Complaint
20 Dec 2023Complaint
Investigated a medication management concern and found a deficiency remained uncorrected, including no documentation for refills, missing MAR audits, and problems with labeling and medication orders.
18 Oct 2023Complaint
18 Oct 2023Complaint
Investigated medication management deficiencies; identified uncorrected issues with medication records and labeling/orders, and inadequate MAR documentation.
01 Sept 2023Complaint
01 Sept 2023Complaint
Identified deficiencies in the health assessment for continued residency, inadequate medication documentation and records, and incomplete residency criteria after changes.
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0054MEDICATION - RECORDS
26 Jun 2023Complaint
26 Jun 2023Complaint
Investigated a complaint and found deficiencies in resident supervision, medication labeling and orders, and dietary standards.
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0056MEDICATION - LABELING AND ORDERS
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
26 Sept 2022Monitor
26 Sept 2022Monitor
Observed no deficiencies during the generator monitoring survey conducted on 9/26/22.
11 Aug 2022Complaint
11 Aug 2022Complaint
Investigated a complaint and found deficiencies corrected during the follow-up visit.
08 Jun 2022Complaint
08 Jun 2022Complaint
Found unsafe medication storage due to an unlocked cart accessible to residents and missing staff background screening attestations; additional documentation deficiencies were noted.
Concluded that deficiencies from a prior re-licensure survey were corrected during the follow-up visit.
06 Jan 2022Standard
06 Jan 2022Standard
Found no deficiencies during an unannounced complaint revisit.
Class 3A0055MEDICATION - STORAGE AND DISPOSAL
Class 3A0162RECORDS - RESIDENT
06 Jan 2022Standard
06 Jan 2022Standard
Observed deficiencies in medication storage and disposal, resident health assessments/records, and handling of resident funds and property.
Class 3A0055MEDICATION - STORAGE AND DISPOSAL
Class 3A0162RECORDS - RESIDENT
29 Oct 2021Standard
29 Oct 2021Standard
Investigated a complaint and found multiple deficiencies relating to resident care monitoring, medication records, staff health screenings, and staff training.
Class 2A0025RESIDENT CARE - SUPERVISION
Class 3A0054MEDICATION - RECORDS
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 4A0091TRAINING - DOCUMENTATION & MONITORING
28 Sept 2021Complaint
28 Sept 2021Complaint
Investigated an unannounced complaint investigation and found no deficient practices.
09 Sept 2021Complaint
09 Sept 2021Complaint
Verified corrections to deficiencies from a prior complaint. No ongoing deficiencies observed at the time of the visit.
14 Jul 2021Complaint
14 Jul 2021Complaint
Found deficiencies in admission/ residency determinations and several aspects of medication management, including storage, disposal, labeling, and orders.
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 3A0055MEDICATION - STORAGE AND DISPOSAL
Class 3A0056MEDICATION - LABELING AND ORDERS
02 Mar 2021Monitor
02 Mar 2021Monitor
Investigated a deficiency related to infection control and generator monitoring. A follow-up confirmed the deficiency was corrected at the time of the survey.
02 Mar 2021Complaint
02 Mar 2021Complaint
Confirmed that deficiencies from complaint investigations were corrected during the revisit.
12 Jan 2021Monitor
12 Jan 2021Monitor
Identified deficiencies in emergency power planning and fuel storage, with a required detailed plan to maintain temperatures during power loss and to provide on-site fuel and resources.
Class 3A0200EMERGENCY ENVIRONMENTAL CONTROL
16 Dec 2020Complaint
16 Dec 2020Complaint
Investigated deficiencies in resident care supervision and medication management, including failure to remove residents as ordered, to provide medications as ordered, and to maintain complete medication observation records.
Class 2A0025RESIDENT CARE - SUPERVISION
Class 3A0054MEDICATION - RECORDS
08 Dec 2020Complaint
08 Dec 2020Complaint
Verified the previously identified deficiency was corrected during a follow-up visit on 2020-12-08.
22 Oct 2020Complaint
22 Oct 2020Complaint
Investigated a complaint and found deficiencies related to COVID-19 visitation restrictions and related infection-control measures, including PPE use, visitor screening, and logging.
Class 3A1300VISITATION
11 May 2020Standard
11 May 2020Standard
Investigated a change of ownership desk review and found compliance as of 4/14/2020.
05 Mar 2020Standard
05 Mar 2020Standard
Identified deficiency in ADRD training for staff; one employee who interacts with residents with ADRD lacked the required initial training within the required timeframe.
27 Dec 2019Standard
27 Dec 2019Standard
Identified multiple deficiencies related to ownership changes, resident rights, and facility operations. Findings included inadequate handling of CHOW, communication with residents, and staff training/records.
Class 3A0003LICENSURE - CHANGE OF OWNERSHIP (CHOW)
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0056MEDICATION - LABELING AND ORDERS
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0082TRAINING - HIV/AIDS
Class 3A0086TRAINING - ADRD
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 4A0161RECORDS - STAFF
Class 3A0167RESIDENT CONTRACTS
Class 4CZ814BACKGROUND SCREENING CLEARINGHOUSE
Class 4CZ816BACKGROUND SCREENING-COMPLIANCE ATTESTATION
12 Nov 2019Expansion
12 Nov 2019Expansion
Found no deficiencies during the survey.
03 Jun 2019
03 Jun 2019
Investigated a desk review of limited nursing service monitoring; deficiencies were corrected during the review.
15 Apr 2019
15 Apr 2019
Identified deficiencies in staffing records and required trainings during a follow-up review. Findings showed missing physician statements and incomplete staff training.
13 Mar 2019Complaint
13 Mar 2019Complaint
Conducted an unannounced monitoring re-visit related to an emergency environmental control plan and found no deficiencies at the time of the visit.
20 Feb 2019Monitor
20 Feb 2019Monitor
Investigated identified deficiencies in background screening, training documentation, and staffing records, including unverified disqualifying offenses, incomplete training certificates, and issues with background screening clearinghouse records.
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0082TRAINING - HIV/AIDS
Class 3A0091TRAINING - DOCUMENTATION & MONITORING
Class 4CZ814BACKGROUND SCREENING CLEARINGHOUSE
Class 4CZ815BACKGROUND SCREENING; PROHIBITED OFFENSES
29 Jan 2019Complaint
29 Jan 2019Complaint
Identified a deficiency in emergency power planning and notification, noting the alternate power source was not acquired before implementing the plan, and residents were not notified in writing.
07 Nov 2018Complaint
07 Nov 2018Complaint
Identified deficiencies in admissions and resident rights, care documentation, and emergency power planning, including missing medical examinations and improper discharge notices.
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 2A0025RESIDENT CARE - SUPERVISION
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0200EMERGENCY ENVIRONMENTAL CONTROL
12 Feb 2018Standard
12 Feb 2018Standard
Concluded no deficiencies were found during a follow-up licensure survey conducted on 2018-02-12.
02 Feb 2018Complaint
02 Feb 2018Complaint
Investigated the complaint through a desk review and found no deficiencies noted at the time of the review.
14 Nov 2017Standard
14 Nov 2017Standard
Found multiple deficiencies in medication records, staff training and monitoring, nursing notes, and background screening processes.
Class 3A0054MEDICATION - RECORDS
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0082TRAINING - HIV/AIDS
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
Class 3A0086TRAINING - ADRD
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 4A0091TRAINING - DOCUMENTATION & MONITORING
Class 3AN278LNS - RECORDS
Class 4CZ814BACKGROUND SCREENING CLEARINGHOUSE
31 Oct 2017Complaint
31 Oct 2017Complaint
Investigated a complaint and found no evidence the comprehensive emergency management plan had been approved by the local emergency management agency.
Class 3A0181EMERGENCY PLAN APPROVAL
28 Aug 2017Complaint
28 Aug 2017Complaint
Found deficiencies in health assessments and face-to-face exams for multiple residents, failing to meet continued residency requirements.
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
16 May 2017
16 May 2017
Found no deficiencies during the follow-up visit.
06 Apr 2017Monitor
06 Apr 2017Monitor
Identified deficiencies in staff ADRD training, background screening, and related documentation.
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0086TRAINING - ADRD
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 4CZ815BACKGROUND SCREENING; PROHIBITED OFFENSES
11 Feb 2016Standard
11 Feb 2016Standard
Found that previously cited deficiencies were corrected during the February 11, 2016 revisit.
08 Jan 2016Complaint
08 Jan 2016Complaint
Verified corrections of previously reported deficiencies.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
08 Jan 2016Complaint
08 Jan 2016Complaint
Found deficiencies related to resident safety and rights when an outing left a resident missing and staff failed to maintain an attendee list.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
09 Dec 2015Standard
09 Dec 2015Standard
Investigated a relicensure survey and identified deficiencies in daily nursing oversight documentation and in resident contract disclosures.
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0086TRAINING - ADRD
Class 4A0167RESIDENT CONTRACTS
05 May 2015Monitor
05 May 2015Monitor
Found no deficiencies.
09 Dec 2014Monitor
09 Dec 2014Monitor
Found no deficiencies during the monitoring visit for Limited Nursing Services.
11 Jun 2014Monitor
11 Jun 2014Monitor
Found no deficiencies. Limited Nursing Services monitoring occurred on 6/11/2014 with no deficiencies found.
10 Dec 2013Standard
10 Dec 2013Standard
Found no deficiencies during the licensure survey.
26 Aug 2013Complaint
26 Aug 2013Complaint
Concluded no deficiencies were identified after a follow-up to prior concerns.
16 Jul 2013Complaint
16 Jul 2013Complaint
Found staffing standards deficiencies and improper medication administration, with uncorrected findings.
16 Jul 2013Complaint
16 Jul 2013Complaint
Found that the deficiencies identified in a prior complaint were corrected at the time of a follow-up visit.
21 May 2013Complaint
21 May 2013Complaint
Identified deficiencies in medication administration, medication records, and staffing practices, including unlicensed staff handling meds, crushing medications, and inadequate documentation and training.
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0054MEDICATION - RECORDS
Class 3A0078STAFFING STANDARDS - STAFF
13 May 2013Complaint
13 May 2013Complaint
The inspection found deficiencies related to residents' rights documentation and medication labeling/administration procedures.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0056MEDICATION - LABELING AND ORDERS
20 Nov 2012Complaint
20 Nov 2012Complaint
Identified deficiencies at revisit; all previously cited items were corrected during the revisit.
15 Oct 2012Complaint
15 Oct 2012Complaint
Found no deficiencies; the single allegation was not substantiated.
11 Sept 2012Complaint
11 Sept 2012Complaint
Identified deficiencies in admissions criteria, resident care supervision, staffing levels, and resident records.
Class 3A0004LICENSURE - REQUIREMENTS
Class 3A0007ADMISSIONS - CRITERIA
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0079STAFFING STANDARDS - LEVELS
Class 4A0162RECORDS - RESIDENT
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Madison at Ocoee. The information above has not been verified or approved by the owner or operator. For exact information, please contact Madison at Ocoee directly. There is no cost for this service. We are compensated by the community you select.
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