Overall sentiment: The reviews for Bainbridge Health and Rehab are mixed but lean strongly positive with two clear themes: a consistently praised clinical and rehab staff and a small number of highly concerning negative reports. The dominant impression from the majority of summaries is that the facility provides compassionate, skilled rehabilitation and nursing care, with an admissions team — most notably Lisa Kelley — who is responsive, accessible (including after-hours support) and highly valued by families. Many reviewers explicitly attribute successful rehab outcomes to the therapists and nursing staff, describing residents who regained mobility and ‘‘walked out’’ after treatment and praising coordinated therapy efforts.
Care quality and clinical staff: Clinical care and rehabilitation are the most frequently lauded aspects. Physical and occupational therapists are described as highly skilled, collaborative, and attentive to resident needs. Several reviewers credit the therapy team with meaningful recovery progress. Nursing staff and CNAs are repeatedly characterized as caring, attentive, and ‘‘family-like’’ in their approach; specific staff members are named for exemplary wound care and timeliness (for example, Shavona McCoy is praised for wound care). Families report staff who ‘‘go above and beyond,’’ advocate for patients, and provide personalized attention that preserves dignity and respect.
Admissions, management, and communication: Admissions processes receive consistently positive comments, often citing a smooth transition and strong support from the admissions director (Lisa Kelley). Multiple reviews highlight her availability, willingness to help with short- and long-term placement, and after-hours assistance. That said, there are recurring communication concerns in a subset of reviews: unanswered phone calls, no callbacks, and instances of poor responsiveness. These issues appear to be intermittent but important to potential residents and families who rely on timely updates and clear lines of communication.
Facility condition and cleanliness: Many reviewers describe the facility as very clean and well-maintained, with professional, personable staff and short wait times. However, some dissenting comments point to physical shortcomings: dirty curtains, a run-down outside appearance, and a need for updates. In short, the general experience reported by most reviewers is of a clean and orderly environment, but there are isolated observations of maintenance or cosmetic issues that suggest variability in upkeep.
Resident life, activities, and culture: Several reviews emphasize a warm, family-like culture. Residents are reportedly treated with respect and enjoy daily interactions; the activities director receives praise for compassion and engagement. The facility is also noted as a professional clinical site that offers a positive learning environment for students, which can reflect well on staff mentorship and standards of care. Overall, reviewers describe residents as comfortable, in good spirits, and well cared for by a hands-on and hardworking team.
Notable negative patterns and cautions: While most reports are favorable, there are a handful of very serious negative allegations — including claims of negligence, elder mistreatment or rudeness by staff, and more graphic complaints referencing death-care neglect. One reviewer described an alarming one-night stay that led to removal and a warning to others. These reports are relatively few compared with the volume of positive feedback, but they are severe in nature and cannot be dismissed. They introduce a pattern of potential variability in care quality across shifts or among certain staff members. Additionally, communication lapses (unanswered calls, no callbacks) and the few maintenance/appearance complaints are recurring minor-to-moderate concerns.
Implications for prospective residents and families: The strongest, most consistent strengths are the therapy program, an engaged nursing team, and an admissions office that provides hands-on transition support. Prospective families should weigh these positive trends heavily, especially if rehabilitation outcomes are a primary goal. At the same time, because of the isolated but serious negative allegations, families should perform focused due diligence: visit the facility multiple times (including evenings/nights if possible), ask about recent incidents and how they were handled, request staffing ratios by shift, inquire about quality audits and infection/incident reports, check state inspection records, and speak with current families and discharged residents about their experiences. Clarify communication protocols (who to call, expected callback times) before admission.
Bottom line: Bainbridge Health and Rehab appears to deliver strong rehab and nursing care for most residents, supported by responsive admissions staff and a compassionate team culture. The facility earns repeated praise for therapists, wound care, and staff who treat residents like family. However, isolated but serious negative reports regarding alleged neglect and communication failures introduce risk and recommend caution. Those considering the facility should focus on verifying recent quality indicators, meeting key staff members (including Lisa Kelley and clinical leads), and confirming how the facility addresses complaints and ensures consistent care across all shifts.
