Overall sentiment across the reviews is predominantly positive, with repeated praise for the staff, leadership, activities, and the home-like environment at Savannah Court of Camilla. Many reviewers highlight caring, attentive, and professional employees who provide comforting, resident-focused care. The executive director and specific staff members (for example, Laine Lee) are singled out for exceptional responsiveness and compassion. Multiple accounts emphasize that families feel peace of mind and confidence in the staff, citing follow-through, open and honest communication, and moments when the team went above and beyond during admissions or after incidents such as falls.
Facilities and upkeep receive frequent commendation. Reviewers note well-maintained buildings and grounds, tidy common areas, pleasant courtyards, and clean dining spaces. The facility offers a variety of on-site amenities that residents appreciate, including a hair salon, pool, and multiple dining areas. Rooms are generally described as comfortable with bathrooms and sitting areas; some units have hospital beds and accessible bathrooms. Thermostat control in rooms and single-level or two-bedroom layout options are additional conveniences noted. However, despite generally good upkeep, some reviewers mention that parts of the facility are older and certain rooms could use updates such as new carpeting.
Dining and services are strengths. Meals are repeatedly described as tasty and homelike rather than institutional; the dining program is seen as a draw, and the dining room is sometimes used for activities, which supports social engagement. Practical services reported include laundry service (Wednesdays), transportation to medical appointments and shopping, and occasional complimentary programs or included meal options. Maintenance and housekeeping are praised in many reviews for responsiveness and quality, though a few accounts report delayed cleaning or specific incidents like a dirty commode.
Activities and community life are robust and frequently praised. The calendar appears active, with arts and crafts, bingo, exercise classes, devotional activities, family nights, holiday events (Halloween, Christmas), and a day program for seniors. Multiple reviewers credit the activities with helping residents become social and engaged, improving quality of life and family reassurance. The atmosphere is often described as family-like and welcoming, with residents and staff greeting each other and participating in events together.
Despite the many positives, there is a notable minority of serious concerns that create a mixed overall picture for some prospective families. Several reviews report inconsistent care quality: specific incidents of neglect, mishandling, poor supervision, and nurses being observed on their phones were described. At least one review referenced significant negative events in 2021 and characterized the facility harshly. Communication during COVID-19 shutdowns was criticized by some families who wanted more frequent updates while visits were restricted. Accessibility is also a mixed area: while some rooms are set up with hospital beds and accessible bathrooms, reviewers found the facility location/confusing access and expressed uncertainty about wheelchair accessibility in parts of the building.
Patterns and practical considerations: Many reviewers strongly recommend Savannah Court and praise the staff, activities, and meals, indicating it is a good choice for assisted living for those nearby. However, opinions are polarized—while many describe exemplary care and management, a smaller but significant set of reviewers allege neglect, poor cleanliness in isolated incidents, or unsatisfactory nursing oversight. Distance and proximity to family are recurring deciding factors; some families declined placement due to location. Costs are generally seen as reasonable, though extra sitter services can raise expenses.
Recommendation for prospective families: The reviews suggest Savannah Court offers a well-rounded, activity-rich, and compassionate environment with strong leadership and many satisfied families. Prospective residents and families should visit in person, ask about recent staffing patterns, incident history and remedies, specifics of wheelchair and ADA accessibility, cleaning protocols, and COVID-era communication practices. Clarify room conditions (carpet age, bathroom accessibility), sitter costs, and transportation availability. Given the polarized feedback, a thorough tour and direct conversations with current family members or residents can help confirm whether the facility’s strengths align with a particular resident’s needs and expectations.
