The reviews for Joe-Anne Burgin Health & Rehabilitation present a strongly mixed picture: multiple reviewers praise the facility's environment and many staff members, while a small but serious set of reports allege significant care and management failures. On the positive side, reviewers consistently highlight a clean, attractive facility with a warm, home-like atmosphere. Staff are frequently described as friendly, professional, helpful, and attentive; CNAs and nurses are singled out for providing good direct care, greeting residents with smiles, and creating a welcoming environment. Several comments indicate residents and employees enjoy the building and activities (for example, a spin class and other social offerings), and some reviewers describe it as a great place to work with dependable, honest coworkers who love their residents.
However, the negative comments raise substantial safety and quality-of-care concerns that cannot be ignored. There are allegations of physical abuse by a nurse and a detailed report of negligence during leg surgery rehabilitation, including claims that staff failed to call for help and that doors were closed to prevent hearing resident calls. One review claims a nurse who was fired for misconduct was rehired because of a relationship with a person in charge, suggesting potential problems with management oversight and accountability. Additional serious accusations include failures to alert physicians when conditions worsened, alleged mishandling of COVID quarantine situations with insufficient treatment, and even sheriff involvement in at least one incident. Some reviewers went as far as to warn others to avoid the facility.
Taken together, these comments indicate two distinct patterns. First, many routine aspects of day-to-day life appear well-managed: cleanliness, friendliness, attentiveness from most caregiving staff, and a pleasant physical environment. Those are meaningful positives for prospective residents and families who prioritize atmosphere, basic hygiene, and interpersonal warmth. Second, a minority of reviews point to episodic but severe lapses in clinical care and management decisions that have high-impact consequences (harm to a resident, legal involvement, and erosion of trust). The nature of those allegations—abuse, negligence, failure to notify physicians, and questionable rehiring practices—suggests potential weaknesses in clinical supervision, incident reporting, and administrative governance.
Other specific notes: administrative or office staff were described as messy or disorganized by at least one reviewer, which may reflect communication or clerical issues separate from direct caregiving. Activity offerings appear present but minimally documented in these summaries (spin class noted); there is no detailed information on dining quality, therapy program breadth, or staffing ratios. Several reviewers explicitly praised the staff culture, indicating that many employees find the workplace positive and resident-focused, which is encouraging for morale and retention.
Recommendation based on these patterns: prospective residents and families should weigh the generally positive culture and environment against the reported serious incidents. Before making decisions, ask the facility for documentation and clarification on the concerning points: incident reports and outcomes, staff background checks, rehiring policies and rationale for any disciplinary reversals, details of physician-notification protocols, infection-control procedures (including past COVID responses), staffing levels, and staff training on abuse prevention and emergency response. Request state inspection reports, recent survey deficiencies, and family/resident references. When possible, visit during different shifts to observe staff responsiveness to call systems, and speak privately with current residents and family members about clinical reliability and management transparency.
In summary, Joe-Anne Burgin Health & Rehabilitation shows many strengths—clean, welcoming facilities and numerous positive caregiving reports—but also contains serious allegations of clinical and managerial failures that warrant careful investigation. The positive reviews suggest a solid baseline of friendly, professional care; the negative reports point to episodic but critical risks. Thorough due diligence is advised to confirm whether the facility has addressed the alleged problems and to ensure consistent, safe clinical care going forward.
