Overall sentiment in the reviews is mixed but leans positive about the facility's physical environment, dining, and activity programming while showing serious and recurring concerns about personal care quality and staffing. Many reviewers emphasize that Lakes Crossing Senior Care is a new, modern, and very clean community with resort-like common areas, attractive décor, well-kept grounds, and a welcoming, family-like atmosphere. The facility offers a wide range of amenities—media/theater room, on-site salon and podiatrist, visiting entertainers, a transportation van, courtyard and outdoor spaces—which several families say create an enjoyable, active lifestyle for residents.
Staff and culture receive overwhelmingly positive remarks from a large portion of reviewers: staff are described as friendly, caring, patient, knowledgeable, and helpful. Multiple accounts note that staff help residents connect with family, allow meaningful family time, and are accommodating with activities and events. The Activities Director and the events schedule are frequently praised; reviewers mention bingo, music programs, theater, painting, cooking classes, gospel singers, movie nights, and other regular entertainment, which many residents seem to enjoy. Dining is also a strong theme: numerous reviewers compliment an on-site chef, a nice dining room, and an overall good or very good variety of meals. Apartments are often described as comfortable, with kitchenettes and accessible showers in many units, though there are repeated notes that some one-bedroom units and closets/kitchenettes can be small.
Despite these strengths, there are important and repeated concerns that temper the positive aspects. The most serious complaints relate to personal care and hygiene: multiple reviewers report neglect such as clothes not being changed, residents left with soiled garments or feces in pants, inconsistent bathing routines, and failure to brush teeth. These are described as intermittent but significant failures and are sometimes tied to staffing problems. Medication management issues are also reported, though details vary; some families explicitly note problems with medications or the process for administering them. Several reviewers point out that memory care in particular can be strained—described as "tough" or receiving lower-quality attention—and that staff can be "busy keeping up" in that unit.
Staffing and management are a cross-cutting theme that explains many of the inconsistencies. While many staff members are praised, other reviews cite short staffing, high turnover, and uneven training, leading to variable care experiences. These operational issues appear to impact personal care (bathing, hygiene, medication) and the consistency of activities and promised services. Some reviewers describe specific management problems or negative impressions of leadership, while others say administration is transparent and pricing was explained clearly (with favorable billing policies like pro-rated initial stays and no down payment). On cost, opinions vary: several families consider Lakes Crossing expensive but worth it, while others point to price increases when additional assistance is required.
Socialization and activities present a mixed picture: although the facility offers an extensive calendar and many entertainment options, a number of reviewers report low resident turnout for some activities, restricted or limited participation, or unfulfilled promises about events. This results in uneven social opportunities for residents depending on the day or unit. Similarly, dining experiences trend positive for many, but there are some remarks about dining being moved to rooms, occasional "not terrible" food, or an inability to taste food during tours—minor notes compared with the hygiene and staffing concerns but relevant for families weighing lifestyle versus care needs.
In summary, Lakes Crossing Senior Care draws praise for its clean, modern environment, active programming, appealing amenities, and many compassionate staff members. These attributes make it feel residential and resort-like to many families and residents. However, recurring and serious complaints about personal hygiene, inconsistent bathing and oral care, medication management, short staffing, and variability in staff training—especially in memory care—are significant red flags that should be investigated. Prospective residents and families should balance the facility's strong environment, dining and activities against reports of inconsistent personal care; when considering Lakes Crossing, families may want to ask specific questions about staffing levels and turnover, personal care routines (bathing, toileting, oral care), medication administration protocols, memory care staffing ratios, and recent inspection or incident reports to ensure the level of hands-on care matches their loved one’s needs.
