Overall sentiment: Reviewers present a generally positive view of Coastal Assisted Living-St with several recurring strengths and a handful of consistent concerns. The majority of comments praise the staff and the home-like, small-community environment; multiple families report that their loved ones are well cared for, comfortable, and welcomed by other residents. Several reviewers explicitly recommend the community and note improvements in residents (for example, appetite improvements and better medication management).
Care quality and staff: Staff are the most frequently mentioned strength. Numerous reviewers describe staff as friendly, caring, attentive, and helpful; several note person-centered care and that nursing staff perform routine health checks such as blood pressure monitoring. Medication management being included in the basic fee was specifically cited as a positive. However, there is variability in experiences: some reviews raise concerns about delays in service, staff responsiveness, and high staff turnover. A few families wish staff had more medical training or expertise. These mixed signals suggest strong interpersonal care from many employees but occasional gaps in clinical skills, timeliness, or continuity of caregivers.
Facilities and environment: The facility is consistently described as clean, spacious, and home-like, with an open kitchen and a small population (around 24 residents), which many families appreciate for its intimate feel. Private room options (with shared- or private-bath configurations) are available and are viewed positively. On the downside, a few reviewers mention maintenance problems (for example, a vent not fixed) and temperature issues (a room reported as cold). The small size that contributes to a family-like atmosphere is also noted as a limiting factor for amenities; several reviewers point out there are not many amenities beyond basic offerings. Additionally, there is a restrictive pet weight limit that may matter to prospective residents with pets.
Dining and activities: Comments about dining and activities are mixed. Several reviewers praise the menu and food quality, noting the appealing menu and appetite improvements for residents. Conversely, other reviewers report poor meals. Activities receive similar divided feedback: some reviews say there are lots of activities, while other families describe limited programming (example given: bingo only twice a week) and request more varied engagement options. This inconsistency suggests programming and dining experiences may vary by time, staff on duty, or individual expectations.
Management, access, and policies: Positive operational notes include the inclusion of medication management in the base fee and instances where cleaning and care needs are addressed promptly. However, several reviews point to management and access concerns: long wait times when arriving for tours, busy/unavailable office staff, and a lack of communication during some visits. Price is noted as high by some reviewers, though others consider the community a good value. Taken together, these comments indicate generally favorable value for many families but also highlight occasions of administrative friction that can affect first impressions and decision-making.
Patterns and recommendations: The dominant pattern is that Coastal Assisted Living-St excels at delivering warm, person-focused caregiving in a small, clean, home-like setting, which many families find comforting and recommend. The main areas for improvement are consistency and infrastructure: ensure meal quality and activity programming are reliable, address maintenance and temperature-control issues, reduce service delays, and improve staffing stability and medical training. Prospective residents and families should tour the community (noting some reviewers experienced long waits), ask specific questions about staffing levels/turnover, medical capabilities, activity schedules, dining menus, maintenance response times, and pet policies. Families moving an anxious or memory-impaired loved one should discuss transition supports and how the staff manages adjustment periods, since a few residents were anxious initially but later settled in.
Bottom line: Coastal Assisted Living-St appears to be a small, clean, and caring community with many satisfied families, particularly valuing the staff and close-knit atmosphere. However, experiences vary in the areas of meals, activities, responsiveness, and facility maintenance. Those considering the community should verify current staffing, programming, and operational details during an in-person visit to confirm consistency with the positive aspects highlighted by many reviewers.
