Overall sentiment across the reviews is deeply mixed and highly polarized: many reviewers praise the rehabilitation/therapy programs and several individual staff members, while a substantial number of reviews cite serious safety, cleanliness, and staffing concerns. The facility appears capable of delivering strong rehabilitation outcomes for motivated patients under attentive staff — multiple reviewers describe significant strength and mobility gains, supportive therapists who encourage independence, and an admissions/business office that is professional and easy to work with. For some families, Abercorn provided a welcoming community, enjoyable activities, and compassionate bedside care that made the stay positive.
However, a large portion of reviews describe troubling and potentially dangerous failures in basic nursing care and facility upkeep. Recurrent themes include inconsistent and incorrect medication administration, poor night-shift monitoring, and reports of neglect by CNAs (e.g., residents left soiled in feces, soiled undergarments, unattended falls). Several accounts describe medical complications allegedly resulting from neglect — untreated wounds, bedsores, missed glucose/hypoglycemia management, sepsis requiring hospitalization — and some reviewers report police or ambulance involvement. These are serious safety concerns that appear repeatedly and are often cited as reasons to avoid the facility.
Cleanliness and infection-control issues appear inconsistently reported: while some reviewers say the facility is clean, others report bedbugs, uncleaned rooms and bathrooms, strong allegations of unsanitary conditions, and delayed cleaning after fecal incidents. Such contradictory accounts suggest variability by unit, shift, or time period. Maintenance and comfort issues were also raised: private rooms described as extremely cold, heat/A/C outages with delayed repair, dated rooms and bathrooms in need of updating. These environmental problems compound the perceived quality lapses in care for some residents.
Staff quality emerges as highly uneven. Many reviews single out individual caregivers, nurses, and therapists as compassionate, professional, and effective — names like Laray Gladney, Tina, Dale, and Joe are mentioned positively. The therapy department is repeatedly praised and credited with clear patient improvement. On the other hand, reviewers frequently call out rude, inattentive, or incompetent staff (especially some CNAs and weekend nurses), poor shift-to-shift continuity, friction between staff and patients, and a sense of understaffing. Several reviewers explicitly recommend against placement because of perceived caregiver cruelty or indifference.
Communication and administrative issues are another prominent pattern. Positive notes include a smooth admissions process and polite business office. Negative reports highlight poor communication with families, delayed callbacks, lost contact information, lack of accountability, missed inventory items (such as glasses), and mismanaged transportation coordination. Some reviewers also allege inappropriate billing practices (including billing after a resident's death) and a social worker who would not listen to a power of attorney — issues that indicate administrative friction and the potential need for clearer family-staff communication protocols.
Dining and activities show up as relative bright spots but with variability. The activities program receives praise for bingo, choir, outings, and hair appointments; many residents enjoyed the social programming. Dining comments are mixed — some find meals good and residents enjoy the food, while others report poor food quality, cold meals, and repetitive menu items (barbecue chicken served repeatedly). These mixed reports again point to inconsistent delivery rather than uniformly good or bad services.
Taken together, the reviews describe a facility that can provide excellent rehabilitation and has many dedicated, compassionate employees, but also suffers from significant inconsistencies in caregiving, cleanliness, and management. The most frequent and serious concerns involve medication errors, neglect (especially during nights/weekends), untreated wounds/bedsores, and poor responsiveness to urgent medical issues. If considering Abercorn, families should probe current conditions: ask about staffing levels on night and weekend shifts, review recent incident reports and infection-control measures, tour multiple units at different times of day, meet the therapy team, and obtain clear medication and monitoring protocols. The polarized nature of experiences suggests outcomes may depend heavily on the unit, the shift, the specific staff on duty, and recent management or staffing changes.
