Overall sentiment in the reviews is strongly mixed but heavily weighted toward positive impressions of the facility, physical environment, amenities, and many individual staff members — tempered by serious safety and consistency concerns raised by multiple reviewers.
Facility and amenities: Reviewers consistently praise Thrive on Skidaway as a brand-new, upscale community with attractive, hotel-like common areas, bright and spacious apartments (including large two-bedroom units), and abundant on-site amenities. Frequent positives include a coffee bar, hair and nail salons, exercise areas, physical therapy / PT-OT space, multiple game and social rooms, pool tables, and outdoor pickleball and Bocce courts. The location is described as convenient, and reviewers repeatedly note the cleanliness, pleasant smells, and attention to decorating detail. Many reviewers say the overall environment feels luxurious and welcoming, and several highlight that the grounds and shared spaces are “spic and span.”
Staff and care quality: There is a clear pattern of reviewers naming staff who are compassionate, personable, and willing to go above and beyond; several employees are called out by name for exemplary advocacy and follow-through. Many family members and residents report strong relationships with CNAs, RNs, Wellness Directors, and other team members who facilitate hospital coordination, rehabilitation, and individualized care plans. Weekly housekeeping, attentive med-techs, and perceived good medication management are also cited as strengths. The community’s social programming and wellness activities receive frequent praise for fostering connection, dignity, and meaningful engagement.
Serious safety and consistency concerns: Intermixed with the positive feedback are multiple, more serious complaints about safety and consistency of care. Several reviews allege a night-shift failure to perform routine checks, an incident of a fall in a bathroom that resulted in a broken hip (and subsequent stroke for that resident), delayed ambulance response, delayed family notification, and in at least one account an eventual death and a state investigation. Some reviewers reported that staff initially misreported the circumstances (for example about showers or bath timing), and camera footage contradicted those accounts. These reports also include claims of understaffing, high turnover, and variability between shifts in attentiveness and follow-up. Reviewers assert these issues prompted policy reviews and corrective actions in some cases, but gaps in communication and follow-through were noted by families.
Dining and service variability: Dining receives mixed reviews. Numerous reviewers rave about chef-driven, high-quality meals and fine-dining style options, even calling the food outstanding. At the same time, other reviewers describe a decline in meal quality attributed to chef turnover and hope for improvement with new culinary leadership. Additional administrative friction points mentioned across reviews include communication glitches, insurance/reimbursement coordination frustrations, and occasional perceptions that management prioritized financial concerns. However, some reviewers explicitly appreciated management’s responsiveness when concerns were raised and noted implemented safety and communication updates.
Memory care and personal care issues: While several reviewers praise the memory care programming, others raise red flags about smaller memory-care rooms, neglected grooming (filthy clothes, unbrushed teeth), and claims of residents being overmedicated or not engaged. These contrasting accounts suggest the memory-care experience may vary significantly between households and shifts and point to an area requiring monitoring and quality assurance.
Patterns, corrective actions, and recommendations: The dominant positive pattern is a well-appointed, clean, activity-rich community staffed by many dedicated employees who build meaningful resident relationships. The dominant negative pattern is inconsistent care delivery — most critically around safety monitoring, night coverage, incident reporting, and follow-up communication with families. Multiple reviews indicate that management has at times responded to complaints, performed investigations, and implemented policy changes; named staff were commended for advocacy and exceptional efforts. To reconcile the divergence in experiences, prospective residents and families should (1) ask for specifics about staffing levels by shift and turnover rates, (2) inquire about incident reporting procedures and family notification protocols, (3) request a copy of recent state survey results and any corrective-action plans, (4) meet or speak with direct-care staff and memory-care teams, and (5) observe meal service or sample menus to evaluate culinary consistency.
Bottom line: Thrive on Skidaway is widely admired for its facility, amenities, and many caring employees, and it delivers a strong social and lifestyle environment for many residents. However, the seriousness of the safety and consistency complaints in multiple reviews — including allegations that led to state scrutiny — cannot be ignored. Families should weigh the community’s clear strengths in environment and staff compassion against the documented variability in care, verify the specific corrective actions taken, and seek concrete assurances about night staffing, incident communication, and memory-care practices before committing.
