These reviews present a highly polarized and inconsistent picture of Oceanside Care Center, with some reviewers describing a caring, clean, and well-run facility and others reporting serious neglect, sanitation failures, and management problems. The most common positive themes are praise for individual caregivers — nurses and staff members who are described as compassionate, competent, and collaborative — as well as reports from some families that rooms are clean, the building is well maintained despite its age, and the location is convenient (beachside). Several reviewers specifically compliment the food and special events (notably an appreciated Thanksgiving dinner) and note that the administrator and some managers have been hands-on and thoughtful.
Conversely, several reviews raise alarming concerns about basic resident care and cleanliness. Multiple summaries allege that residents were left in soiled diapers or pull-ups for extended periods (four-plus hours or overnight), urine-soaked bedding, and general filth in rooms. Reports of strong odors, ant infestations, brown marks on walls, and broken sinks or rooms requiring keys for bathrooms contribute to a recurring theme of sanitation and maintenance lapses. Those accounts are sometimes paired with descriptions of staff who are inattentive or distracted (e.g., on cell phones), long waiting periods for personal care, and understaffing — especially on weekends — causing staff to be visibly overworked.
Management and administrative issues emerge as another divisive theme. Some reviewers praise thoughtful management and competent leadership, while others call upper management unhelpful, deceptive, or unethical. Serious allegations include questionable billing practices and problematic final invoices, prompting calls for investigation and even suggestions the facility should be shut down. Communication problems are also highlighted: families report poor communication, unhelpful responses when raising concerns, and inconsistent information about care and safety.
Safety and property concerns are raised by multiple reviewers: theft of clothing and personal items is mentioned more than once, and several reviewers express broader safety worries tied to the sanitation issues and inattentive staffing. At the same time, other families say the center provides a safe environment, which reinforces the pattern of uneven experiences that vary by shift, individual staff, or unit.
Dining and activities receive mixed feedback. While some residents and families praise the food and note special events and adequate activities, others find the meals poor and accommodations disappointing. This split aligns with the larger pattern of inconsistent quality: certain shifts or teams appear to deliver high-quality care and hospitality, while others fall short.
Overall, the dominant pattern in these reviews is variability: Oceanside Care Center appears to have staff members and leaders who provide excellent, compassionate care in some cases, but there are repeated and serious reports of neglect, poor sanitation, staffing shortages, communication breakdowns, and administrative problems. These recurring negative themes — particularly allegations of residents being left in soiled garments for long periods, sanitation issues, theft, and questionable billing — are significant and suggest systemic problems that warrant closer review by families and, potentially, regulatory authorities. At the same time, the existence of consistently praised individuals and positive experiences indicates there are strengths to build on if management addresses staffing levels, cleaning and maintenance protocols, transparency in billing, and consistent supervision to ensure best practices are followed across all shifts and units.
