The Ivy at Hawaii Kai

    428 Kawaihae St, Honolulu, HI 96825
    • Independent Living
    • Assisted Living

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    Reviews

    4.27·(221)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.9
    • Staff

      4.2
    • Meals

      3.9
    • Amenities

      4.0
    • Value

      3.1

    Pros

    • Attentive and personable staff
    • Chef-prepared, varied dining options
    • Room-service and flexible dining delivery
    • Extensive daily activities and social programming
    • Well-maintained grounds with waterfalls and pool
    • Scenic ocean and mountain views
    • Multiple apartment layouts and sizes
    • In-unit washer and dryer in many units
    • Kitchenette or mini kitchen options
    • Safety features in bathrooms (grab bars, shower space)
    • Pet-friendly policies and dog-walking areas
    • Transportation vans and scheduled outings
    • Secure campus with well-kept common areas
    • Weekly housekeeping and linen service
    • Hotel-like, high-end ambience in renovated areas
    • Continuity option to move from independent to assisted living
    • Active resident community and strong social connections
    • On-site fitness and wellness classes (yoga, Tai Chi)
    • Accessible ground-floor and handicapped parking options
    • Responsive maintenance in many instances

    Cons

    • Inconsistent food quality and temperature control
    • Unreliable elevator service and vertical-transportation downtime
    • Variable maintenance responsiveness across units
    • Inconsistent housekeeping frequency and standards
    • Communication and billing process inconsistencies
    • High cost and affordability concerns
    • Limited included connectivity (Wi‑Fi/landline/cable) options
    • Limited on-site higher-acuity and memory-care capacity
    • Staffing and training variability affecting responsiveness
    • Limited evening and night-time front-desk or escort coverage
    • Pest-control concerns in dining or common areas
    • Expectation-management gaps between marketing and resident experience
    • Challenges in dispute resolution and refund processing
    • Reliance on separate-fee model for higher levels of care

    Summary of reviews

    The Ivy at Hawaii Kai presents as a large, resort-style senior living community with substantial strengths in staffing, dining, activities, and campus amenities. Many accounts describe staff as attentive, personable, and quick to build rapport; these comments span front-desk personnel, dining staff, and nursing or caregiving teams. The property’s grounds, waterfalls, saltwater pool, ocean/mountain views, and renovated common areas contribute to a high-end, hotel-like atmosphere that appeals to residents seeking an active, sociable setting.

    Dining is frequently a focal point. The community offers chef-prepared menus, multiple courses, dietary accommodations, and room-service delivery options; several households praised improved menus and pastry offerings. At the same time, there are recurring observations of inconsistent food quality, occasional temperature issues, and variability in meal satisfaction. The dining model (including door-to-door delivery used during infection-control events) is flexible, but food execution and consistency appear to fluctuate across time and units.

    Activities programming and social life are prominent positives. Reviewers note a wide array of daily programs — exercise classes, yoga, card games, cultural clubs, outings to beaches and restaurants, chapel services, and volunteer opportunities — that foster an engaged community and strong social bonds. Transportation vans for appointments and excursions, an active events calendar, and multiple on-site amenities (library, fitness room, game areas) support an active independent-living lifestyle.

    Facility and apartment features vary by building and unit. Many residents enjoy spacious units, in-unit washers/dryers, kitchenettes, private balconies, and safety features in bathrooms. The campus combines older and recently renovated sections; while renovated areas receive praise, aging infrastructure shows through in elevator reliability, occasional maintenance gaps, and uneven cosmetic upkeep. Grounds and public spaces are generally well maintained, though some reviews cite needed repairs (exterior lighting, pool cleaning) and episodic sanitation or pest-control concerns in dining or common areas.

    Care and clinical services are mixed depending on level of need. Independent- and assisted-living services, including 24-hour nursing in some sections, receive positive comments for responsiveness and coordination. However, the community does not provide on-site skilled nursing or comprehensive memory-care in all parts of the campus, and higher-acuity needs may require separate contracts or relocation. Some families described challenges coordinating off-site medical providers and insurance-related limitations that affected clinical access.

    Management and operations show both strengths and variability. Many reviewers praised helpful, responsive management and successful tours or move-ins, while others reported inconsistent communication, billing issues, slow dispute-resolution, and occasional unprofessional conduct by individual staff or supervisors. Staffing levels and training quality are described as variable — leading in a few accounts to delays in assistance, inconsistent housekeeping, or concerns about nighttime coverage. Expectation management is an identifiable pattern: the community’s upscale presentation and marketing can outpace the day-to-day delivery in some areas, prompting disappointment for a subset of families.

    Overall, the Ivy at Hawaii Kai appeals to seniors looking for an active, amenity-rich independent or assisted-living environment with strong social programming, attractive grounds, and generally attentive staff. Prospective residents and families should weigh the high cost and assess whether the available continuum of medical and memory-care services meets their long-term needs. Before committing, it is advisable to verify elevator reliability, housekeeping schedules, included connectivity services, the procedure and costs for higher-acuity care, and the facility’s communication and dispute-resolution practices to align expectations with operational realities.

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    Location

    The Ivy at Hawaii Kai is located at 428 Kawaihae St, Honolulu, HI, 96825.

    About The Ivy at Hawaii Kai

    The Ivy at Hawaii Kai serves seniors age 62 and up with independent living, assisted living, and memory care options, offering a three-story residence with views of the Pacific Ocean, the Koolau mountains, and plenty of lush landscaping, which means you'll often find people enjoying walks outside under the palm trees or sitting at one of the patios with tables and chairs placed right outside their apartments, and if you like pets, the community does allow them in the apartments, where choices include studio, one-, two-, and three-bedroom layouts so residents have some flexibility depending on what they like. Care teams and personal care assistants stay on site, offering support with daily needs, meals, and medical care, while working hard to provide help quietly, so people still feel as independent as their health allows, and they've got good on-site safety like handicap accessible features and a sprinkler system for peace of mind. The staff also supports memory care for seniors dealing with Alzheimer's or dementia, creating routines in a secure part of the building. People living here get nutritious chef-prepared meals in a round-table dining room with big windows and blue columns, there's also a koi pond in the lobby, and a handy atrium with green plants and water features, plus a bright reflection room with wooden pews for quiet moments, and of course, a game room where people gather for a round of billiards on the full-size pool table. For those who like to keep moving, there's a fitness center with treadmills, ellipticals, and weight machines, an accessible swimming pool with a covered patio nearby, and a calming spa space, while others might gather in the well-stocked library, spacious lounges, or attend arts and crafts sessions, educational programs, or health and wellness classes. The Ivy offers scheduled transportation services for appointments or outings, and if you ever need extra help with housekeeping, laundry, or maintenance, those services are available too. Residents enjoy social activities in the evenings, and the atmosphere focuses on comfort, respect, and building friendships both among residents and with the friendly staff, with a community spirit that emphasizes family and good neighborliness. The community also keeps people safe with 24-hour support and security features, while encouraging people to continue old hobbies or start new ones, with the goal of making every day comfortable and pleasant for seniors, whether they need just a little help or more regular care, and with its location near Straub Medical Center and Adventist Health Castle, necessary care is within easy reach.

    About Oakmont Senior Living

    The Ivy at Hawaii Kai is managed by Oakmont Senior Living.

    Founded in 2001 by Bill Gallaher, Oakmont Senior Living has emerged as a nationally recognized leader in luxury senior living, headquartered in Windsor, California. The family-owned and operated company has grown to serve over 8,000 seniors across 80 luxury communities throughout California, Nevada, and Hawaii, generating annual revenue of $750 million. Oakmont Management Group, established in 2012 as the sole operator of these luxury communities, works in partnership with the Gallaher Family development company, which has been building seniors housing since the 1990s. The company has achieved remarkable growth, adding 1,811 units to its portfolio between 2024 and 2025, ranking No. 12 on the ASHA 50 list of largest senior living operators.

    Oakmont provides comprehensive care services including assisted living, memory care, and retirement living, with a company-wide focus on individualized attention and luxury amenities. Their premier communities feature wellness centers, assistance with personal care, medication management, award-winning culinary programs, movie theaters, and pet therapy. The company has pioneered innovative programs such as virtual reality therapy using the Rendever platform, allowing seniors with Alzheimer's and dementia to relive past experiences and participate in new adventures. Their signature Traditions memory care neighborhoods provide individualized 24-hour care by providers trained in dementia education, offering daily reminiscence activities designed to help older adults recall positive memories.

    Oakmont's mission centers on delivering meaningful lifestyles and relationships with residents, families, and team members by developing a winning culture anchored in five core values: authenticity, teamwork, compassion, commitment, and resilience. The company maintains an unwavering commitment to excellence, integrity, and high standards of service, with a philosophy of creating communities where residents can continue living even as their needs change. Their approach emphasizes creating safe, nurturing environments where both residents and team members can be the most authentic versions of themselves, fostering a culture that treats residents like family while maintaining luxury standards.

    Oakmont's industry leadership has been recognized through numerous achievements, including ranking among the nation's largest operators and maintaining a 97 percent occupancy rate across their portfolio. The company was a 2022 Yass Prize finalist for innovation in education, and their SVP of Human Resources was inducted into McKnight's 2023 Hall of Honor for excellence in talent development. Recent strategic partnerships include an expanded relationship with Welltower and the launch of the Ivy Living brand, alongside major real estate transactions involving Healthpeak's $1.3 billion acquisition of 24 Oakmont communities. These partnerships and recognitions underscore Oakmont's position as an industry innovator committed to setting new standards in luxury senior living while maintaining their foundational values of personalized care and exceptional service.

    People often ask...

    The Ivy at Hawaii Kai offers independent living and assisted living.

    There are 80 photos of The Ivy at Hawaii Kai on Mirador.

    The full address for this community is 428 Kawaihae St, Honolulu, HI 96825.

    No, The Ivy at Hawaii Kai does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Hawaii, the Department of Health's Office of Health Care Assurance licenses care facilities and publishes the statements of deficiency from its inspections.

    License numberhi-lic-25-alf
    Facility typeAssisted Living Facility
    ExpiresNovember 30th, 2026

    Inspection Reports

    1

    Reports

    1

    Type A Citations

    2

    Type B Citations

    0

    Complaints

    1

    Years

    21 Aug 2025Inspection
    Found deficiencies in staff training oversight, TB clearance compliance, and oversight of dietary services with missing documentation.
    • Type A§11-90-6(a)(3)General policies, practices, and administration
    • Type B§11-90-6(b)General policies, practices, and administration (TB clearance)
    • Type B§11-90-8(b)(1)(F)Range of services

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of The Ivy at Hawaii Kai. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Ivy at Hawaii Kai directly. There is no cost for this service. We are compensated by the community you select.

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