The Ivy at Hawaii Kai

    428 Kawaihae St, Honolulu, HI 96825
    • Independent Living
    • Assisted Living

    Warm staff and excellent amenities

    I chose this community and I'm very pleased - the staff are warm, attentive and helpful, the food is excellent and varied, and housekeeping, laundry and transportation run smoothly. The beautiful grounds, saltwater pool, active calendar and frequent outings create a real sense of belonging, and my spacious, comfortable apartment has lovely views. Staff respond quickly and I would happily recommend this supportive, lively place for seniors.

    Current/former resident
    Jul 2026

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    Reviews

    4.26·(219)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.9
    • Staff

      4.2
    • Meals

      3.9
    • Amenities

      4.0
    • Value

      3.1

    Pros

    • Friendly, attentive and compassionate staff
    • Chef-prepared meals with varied menus and diet accommodations
    • Active social and recreational program
    • Resort-like grounds with ocean and mountain views
    • Heated saltwater pool and decorative water features
    • Wide variety of apartment sizes and floor plans
    • Many units with in-unit washer/dryer and kitchenettes
    • Bathroom safety features (grab bars, wheelchair space)
    • Secure, well-maintained campus
    • Regular transportation and outing vans
    • Pet-friendly policies and outdoor dog areas
    • Weekly housekeeping and linen service
    • Continuum options on campus (independent to assisted living)
    • Hotel-like common areas and well-appointed public spaces
    • Responsive maintenance for routine repairs
    • Strong community/ohana atmosphere
    • Virtual and in-person tour availability
    • Robust calendar of classes, games and group outings

    Cons

    • Inconsistent food quality and temperature control
    • Elevator unreliability and intermittent service interruptions
    • Aging sections with deferred cosmetic maintenance
    • Variable staffing levels and inconsistent staff training
    • Gaps in higher-acuity clinical services and memory-care options
    • Billing, refund and pricing transparency concerns
    • Irregular housekeeping and maintenance timeliness
    • Limited evening activities and reduced night staffing/front-desk coverage
    • Affordability concerns and high out-of-pocket costs
    • Communication lapses between management, staff and families
    • Internet and basic-entertainment services not uniformly included
    • Pest-control concerns in dining or common areas
    • Gaps in resident-assist/escort coverage and fall-prevention practices

    Summary of reviews

    The Ivy at Hawaii Kai is consistently described as a scenic, resort-like senior community with extensive social programming and a strong community atmosphere. Many reviewers praise the campus grounds, water features and ocean/mountain views, and numerous comments highlight well-appointed public spaces that convey a hotel-style ambiance. Apartment options are broad — from studios to cottages and multi-bedroom units — and many units offer practical amenities such as kitchenettes, in-unit washer/dryer and accessible bathroom features.

    Staff performance is a central strength in the reviews. Numerous comments describe staff as friendly, caring and responsive, with attentive caregivers, dietary staff and activity coordinators. Families and residents frequently cite improvements in quality of life, prompt resolution of routine issues, and an engaged activity calendar that includes exercise classes, games, arts and field trips. The dining program receives substantial praise for chef-prepared menus, pastry work and accommodations for special diets; however, the dining experience shows variability across reports, with temperature control, some menu items and service consistency noted as areas for improvement.

    Care and clinical services present a mixed picture. The community provides independent and assisted-living options and some on-site nursing resources, which many families find convenient. At the same time, there are consistent limitations around higher-acuity care: memory care and end-of-life services are not available on-site in all cases, and several comments identify gaps in escort availability, medication/appointment coordination, and fall-prevention coverage. These operational gaps have led to frustration for families who need more intensive or 24-hour clinical support.

    Operationally, reviewers describe both responsive management actions and recurring administrative concerns. Positive examples include helpful tours, flexible move-in assistance, and maintenance that addresses many issues. Conversely, there are recurring concerns about billing transparency, delayed refunds or disputes, inconsistent housekeeping schedules, and occasional front-desk or night-coverage shortfalls. Infrastructure issues appear periodically: elevator outages, an older building footprint in parts of the campus, and spot repairs that are sometimes slow to complete. A small number of comments mention pest-control and sanitation-related concerns in dining/common areas, which suggests attention is needed in those operational areas.

    In sum, prospective residents and families can expect a well-located, amenity-rich community with a strong social program and many staff praised for their warmth and responsiveness. Those considering the Ivy should weigh the positive lifestyle and dining attributes against operational patterns such as variable meal consistency, occasional facility maintenance backlogs, limits on higher-acuity clinical care, and pricing that may be above some budgets. For individuals who value an active, resort-like campus and supportive staff but require strong, on-site clinical or memory-care services, it is important to confirm care scope, staffing coverage, and billing policies before committing.

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    Location

    Map showing location of The Ivy at Hawaii Kai

    The Ivy at Hawaii Kai is located at 428 Kawaihae St, Honolulu, HI, 96825.

    About The Ivy at Hawaii Kai

    The Ivy at Hawaii Kai serves seniors age 62 and up with independent living, assisted living, and memory care options, offering a three-story residence with views of the Pacific Ocean, the Koolau mountains, and plenty of lush landscaping, which means you'll often find people enjoying walks outside under the palm trees or sitting at one of the patios with tables and chairs placed right outside their apartments, and if you like pets, the community does allow them in the apartments, where choices include studio, one-, two-, and three-bedroom layouts so residents have some flexibility depending on what they like. Care teams and personal care assistants stay on site, offering support with daily needs, meals, and medical care, while working hard to provide help quietly, so people still feel as independent as their health allows, and they've got good on-site safety like handicap accessible features and a sprinkler system for peace of mind. The staff also supports memory care for seniors dealing with Alzheimer's or dementia, creating routines in a secure part of the building. People living here get nutritious chef-prepared meals in a round-table dining room with big windows and blue columns, there's also a koi pond in the lobby, and a handy atrium with green plants and water features, plus a bright reflection room with wooden pews for quiet moments, and of course, a game room where people gather for a round of billiards on the full-size pool table. For those who like to keep moving, there's a fitness center with treadmills, ellipticals, and weight machines, an accessible swimming pool with a covered patio nearby, and a calming spa space, while others might gather in the well-stocked library, spacious lounges, or attend arts and crafts sessions, educational programs, or health and wellness classes. The Ivy offers scheduled transportation services for appointments or outings, and if you ever need extra help with housekeeping, laundry, or maintenance, those services are available too. Residents enjoy social activities in the evenings, and the atmosphere focuses on comfort, respect, and building friendships both among residents and with the friendly staff, with a community spirit that emphasizes family and good neighborliness. The community also keeps people safe with 24-hour support and security features, while encouraging people to continue old hobbies or start new ones, with the goal of making every day comfortable and pleasant for seniors, whether they need just a little help or more regular care, and with its location near Straub Medical Center and Adventist Health Castle, necessary care is within easy reach.

    About Oakmont Senior Living

    The Ivy at Hawaii Kai is managed by Oakmont Senior Living.

    Founded in 2001 by Bill Gallaher, Oakmont Senior Living has emerged as a nationally recognized leader in luxury senior living, headquartered in Windsor, California. The family-owned and operated company has grown to serve over 8,000 seniors across 80 luxury communities throughout California, Nevada, and Hawaii, generating annual revenue of $750 million. Oakmont Management Group, established in 2012 as the sole operator of these luxury communities, works in partnership with the Gallaher Family development company, which has been building seniors housing since the 1990s. The company has achieved remarkable growth, adding 1,811 units to its portfolio between 2024 and 2025, ranking No. 12 on the ASHA 50 list of largest senior living operators.

    Oakmont provides comprehensive care services including assisted living, memory care, and retirement living, with a company-wide focus on individualized attention and luxury amenities. Their premier communities feature wellness centers, assistance with personal care, medication management, award-winning culinary programs, movie theaters, and pet therapy. The company has pioneered innovative programs such as virtual reality therapy using the Rendever platform, allowing seniors with Alzheimer's and dementia to relive past experiences and participate in new adventures. Their signature Traditions memory care neighborhoods provide individualized 24-hour care by providers trained in dementia education, offering daily reminiscence activities designed to help older adults recall positive memories.

    Oakmont's mission centers on delivering meaningful lifestyles and relationships with residents, families, and team members by developing a winning culture anchored in five core values: authenticity, teamwork, compassion, commitment, and resilience. The company maintains an unwavering commitment to excellence, integrity, and high standards of service, with a philosophy of creating communities where residents can continue living even as their needs change. Their approach emphasizes creating safe, nurturing environments where both residents and team members can be the most authentic versions of themselves, fostering a culture that treats residents like family while maintaining luxury standards.

    Oakmont's industry leadership has been recognized through numerous achievements, including ranking among the nation's largest operators and maintaining a 97 percent occupancy rate across their portfolio. The company was a 2022 Yass Prize finalist for innovation in education, and their SVP of Human Resources was inducted into McKnight's 2023 Hall of Honor for excellence in talent development. Recent strategic partnerships include an expanded relationship with Welltower and the launch of the Ivy Living brand, alongside major real estate transactions involving Healthpeak's $1.3 billion acquisition of 24 Oakmont communities. These partnerships and recognitions underscore Oakmont's position as an industry innovator committed to setting new standards in luxury senior living while maintaining their foundational values of personalized care and exceptional service.

    People often ask...

    The Ivy at Hawaii Kai offers independent living and assisted living.

    There are 79 photos of The Ivy at Hawaii Kai on Mirador.

    The full address for this community is 428 Kawaihae St, Honolulu, HI 96825.

    No, The Ivy at Hawaii Kai does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Hawaii, the Department of Health's Office of Health Care Assurance licenses care facilities and publishes the statements of deficiency from its inspections.

    License numberhi-lic-25-alf
    Facility typeAssisted Living Facility
    ExpiresNovember 30th, 2026

    Inspection Reports

    1

    Reports

    1

    Type A Citations

    2

    Type B Citations

    0

    Complaints

    1

    Years

    21 Aug 2025Inspection
    Found deficiencies in staff training oversight, TB clearance compliance, and oversight of dietary services with missing documentation.
    • Type A§11-90-6(a)(3)General policies, practices, and administration
    • Type B§11-90-6(b)General policies, practices, and administration (TB clearance)
    • Type B§11-90-8(b)(1)(F)Range of services

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of The Ivy at Hawaii Kai. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Ivy at Hawaii Kai directly. There is no cost for this service. We are compensated by the community you select.

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