Bickford of Bourbonnais

    100 Jones Dr, Bourbonnais, IL, 60914
    • Independent living
    • Assisted living
    • Memory care
    AnonymousCurrent/former resident
    3.0

    Warm atmosphere but inconsistent care

    I appreciated the warm, homey vibe-friendly, accommodating staff, a beautiful atrium/garden, restaurant-style dining, and lots of activities. When it's running well the place feels clean, social, and very caring. My experience also included troubling lapses: slow or missing CNA and nursing responses, soiled linens/diapers left, missed toileting and bedside care, and rooms not always cleaned. Dining can be noisy and service slow; studios are small with limited windows and a single elevator felt like an accessibility risk. Management and billing communication was hit-or-miss and sometimes unresponsive. It's expensive - excellent if staffing and oversight stay strong, but I had a mixed experience and would advise caution.

    Pricing

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    Amenities

    4.35 · 120 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.5
    • Staff

      4.0
    • Meals

      3.6
    • Amenities

      3.8
    • Value

      1.7

    Location

    Map showing location of Bickford of Bourbonnais

    About Bickford of Bourbonnais

    Bickford of Bourbonnais is a senior living community with different living options, including independent living, assisted living, and memory care services for older adults. The facility has a transport van that helps residents get to appointments or outings, and there's an outdoor patio where residents can sit in red chairs, play checkers, and enjoy flowers and hanging butterfly decorations. Memory care areas have a homey kitchenette with personal touches, and bedrooms get natural light and can be decorated with things from home for comfort. The dining room's set with linens, flowers, and warm decor, and the staff serves scratch-made meals. Residents have access to Wi-Fi, high-speed internet, and amenities designed for a vibrant, social environment, with a calendar full of activities and friendly caregivers who focus on keeping daily life engaging. The community features a salon called "Buzz Cuts & Beehives" for hair care needs and an accessible walk-in bathtub that helps residents bathe safely. Landscaped grounds with a covered entry make the exterior welcoming, and common areas inside have comfortable seating and game tables so people can relax or socialize.

    Bickford of Bourbonnais provides adult day care, home health, and home care services from trained aides, who offer help with non-medical care and companionship. Assisted living services cover help with daily tasks like bathing, dressing, and medicine, and the facility's memory care areas are built to keep residents with Alzheimer's or dementia safe and comfortable, reducing confusion and preventing wandering. Skilled care is available for those with higher needs, and there's an interdisciplinary and proactive care team focused on personalized care. The HigherPath senior health model serves as a safety net and aims to help residents live healthier and happier for longer. Residents and families have access to counseling, support for caregivers, and tours that let people see what daily life, activities, and meals look like within the community. Bickford of Bourbonnais is recognized for high happiness ratings among residents, showing a real focus on their satisfaction and well-being.

    About Bickford Senior Living

    Bickford of Bourbonnais is managed by Bickford Senior Living.

    Bickford Senior Living was founded in 1991 by Don and Judie Eby when they were unable to find quality assisted living care for Don's mother, Mary Bickford, who was diagnosed with Alzheimer's disease. The company opened its first facility in November 1992 in Kansas, becoming one of the state's first assisted living residences. Headquartered in Olathe, Kansas, Bickford remains a family-owned and operated business committed to serving families with compassionate care for over three decades. Today, Bickford Senior Living operates approximately 54-61 communities across 10 states, including Illinois, Indiana, Iowa, Kansas, Michigan, Missouri, Nebraska, Ohio, Virginia, and Georgia.

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