The Hallmark

    2960 N Lake Shore Dr, Chicago, IL 60657
    • Assisted Living

    Caring staff, modern dog-friendly community

    I moved my mother here and am very pleased. The staff - especially Monique and Barbara - are caring, helpful and responsive; the move-in was seamless and nursing/concierge support made coordination easy. Bright, modern, dog-friendly apartments with great lake/top-floor views, delicious meals, abundant activities and a warm social community make this a very good place to call home.

    Loved one of resident
    Jul 2026

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    Reviews

    4.42·(71)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.3
    • Staff

      4.6
    • Meals

      4.5
    • Amenities

      4.3
    • Value

      3.0

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    Location

    Map showing location of The Hallmark

    The Hallmark is located at 2960 N Lake Shore Dr, Chicago, IL, 60657.

    People often ask...

    The Hallmark offers assisted living.

    The full address for this community is 2960 N Lake Shore Dr, Chicago, IL 60657.

    No, The Hallmark does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Illinois, the Department of Public Health licenses assisted living and long-term care facilities, running annual licensure surveys and investigating complaints and reported incidents.

    License numbera1wcs00000FYDGjAAP
    StatusActive
    Facility typeAssisted Living/shared Housing Establishment
    Capacity70 residents
    LicenseeVOP Lake Shore Drive LLC
    EffectiveMarch 28th, 2026
    ExpiresJuly 25th, 2026
    View the official license record

    Inspection Reports

    5

    Reports

    2

    Type A Citations

    0

    Type B Citations

    1

    Complaints

    1

    Years

    17 Feb 2026Licensure
    Identified multiple deficiencies across residency requirements, disaster preparedness, staff health evaluations, physician assessments, service plans, medication management, and emergency readiness.
    • Section 295.2000 Residency RequirementsResidency Requirements
    • Section 295.2040 Disaster PreparednessDisaster Preparedness
    • Section 295.3030 Initial Health Evaluation for Direct Care and Food Service EmployeesInitial Health Evaluation for Direct Care and FS Employees
    • Section 295.4000 Physician's AssessmentPhysician's Assessment
    • Section 295.4010 Service PlanService Plan
    • Section 295.5000 Medication Reminders, Supervision of Self-Medication, Medication Administration and StorageMedication Reminders/Administration
    • Section 295.9000 Physical PlantPhysical Plant
    06 Jan 2026Self-Reported
    Found no deficiencies. The establishment was in compliance with applicable regulations.
    10 Nov 2025Complaint
    Found no deficiencies.
    16 Sept 2025Self-Reported
    Investigated a complaint alleging safety lapses around oxygen use; findings showed failures in service planning, resident safety, and fire/safety practices that harmed a resident and contributed to multiple falls.
    • 295.4010Service Plan
    • 295.6000Resident Rights
    • 295.9000Physical Plant
    13 May 2025Licensure
    Investigated deficiencies found in disaster preparedness training documentation and service plan management, including missing fire extinguisher training records and unsigned, inadequately updated service plans.
    • Type A295.2040Disaster Preparedness
    • Type A295.4010Service Plan

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of The Hallmark. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Hallmark directly. There is no cost for this service. We are compensated by the community you select.

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