Hickory Village Nursing and Rehabilitation Center

    9246 S Roberts Rd, Hickory Hills, IL 60457
    • Assisted Living
    • Memory Care
    • Skilled Nursing
    3.0ยท13 reviews

    Family-like facility with caring staff

    I've had a very positive experience at this small, family-like facility. The staff are friendly, available, and genuinely caring-administration is helpful, residents are well looked after, and there are lots of courtyard activities to enjoy.

    Current/former resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.00ยท(13)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      3.1
    • Meals

      3.0
    • Amenities

      1.0
    • Value

      3.0

    Pros

    • Compassionate, family-like atmosphere
    • Friendly and available caregiving staff
    • Responsive staff for direct patient care
    • Engaging outdoor courtyard activities
    • Small facility enabling personalized attention
    • Positive customer-service interactions

    Cons

    • Inconsistent staff conduct and responsiveness
    • Gaps in clinical and medication responsiveness
    • Variable therapy-program quality
    • Aging facility and maintenance shortcomings
    • Limited dining-area capacity
    • Weak communication and care-coordination processes
    • Inconsistent staffing levels and skill mix

    Summary of reviews

    The set of reviews for Hickory Village Nursing and Rehabilitation Center presents a mixed portrait. Several comments describe a warm, small, family-like environment with staff who are friendly, available, and attentive to direct patient-care needs. Reviewers highlighted engaging courtyard activities and a sense that residents are well cared for in day-to-day interactions. These positive themes suggest the facility can provide personalized attention and strong customer-service orientation in certain areas.

    Conversely, a number of reviews raise operational and clinical concerns. There are consistent references to inconsistent staff conduct and responsiveness, and to gaps in clinical and medication responsiveness; these point to variability in the quality of hands-on care and clinical follow-up. Therapy services are described as uneven, with some families noting negative experiences. These elements together indicate that care quality may depend significantly on staffing assignments, shift coverage, or individual caregivers.

    Facility- and environment-related issues also appear in the feedback. The building is described as aging and in need of maintenance, which may affect overall appearance and resident comfort. The dining area is noted as small, which could create capacity or scheduling constraints for meal services and communal dining. While outdoor courtyard programming is a strength, interior common spaces and infrastructure may require attention.

    Management and communication patterns emerge as another theme. Reviewers described problems with care coordination, social-work interactions, and the handling of transfer or discharge narratives; these issues have contributed to confusion and mistrust among some families. The combination of inconsistent staffing levels and gaps in communication suggests systemic process weaknesses rather than isolated incidents.

    Overall, the reviews indicate a polarized experience: several families report compassionate, attentive care and a nurturing atmosphere, while others report significant concerns about clinical responsiveness, staff consistency, and facility upkeep. Prospective residents and families should consider an on-site visit, inquire about recent staffing ratios, therapy outcomes, maintenance plans, and the facility's communication processes for families to better understand which of these patterns apply currently.

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    Medicare Ratings

    3ยท/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Hickory Village Nursing and Rehabilitation Center

    Hickory Village Nursing and Rehabilitation Center is located at 9246 S Roberts Rd, Hickory Hills, IL, 60457.

    About Hickory Village Nursing and Rehabilitation Center

    Hickory Village Nursing and Rehabilitation Center sits in Hickory Hills, Illinois, and has a smaller, 78-bed setting that lets staff give more personal care to each resident, which is important when people are going through recovery after surgery or illness or when they're dealing with more long-term health needs, and the folks working here have a good reputation for being caring and paying attention to individual needs, some of them and even some of the residents have been around for quite a while, which adds a little comfort for newcomers since it feels a bit like a close-knit place. The building's gone through recent renovations, so the living spaces and outdoor areas are more comfortable now and easier to get around, and rooms come with private bathrooms, kitchenettes, air-conditioning, and cable, plus Wi-Fi and phone service, making it a bit like home for those who stay.

    They offer different kinds of care here: skilled nursing, rehab therapies like physical, occupational, and speech therapy, residential care, assisted living, memory care, and hospice care, and those with serious medical needs-like someone recovering from a hospital stay or dealing with age-related cognitive decline-can get the support they need in a safe setting, with 12-16 hour nursing every day and round-the-clock supervision and a call system for emergencies. The center also has independent living options for folks who want more freedom but still might need some help here and there, and there are home care services too, for those who rather stay in familiar surroundings.

    The range of programs is broad, probably more than you'd expect from a community of this size: you've got a professional chef and kitchen team preparing meals with restaurant-style service, including special dietary needs for those with diabetes or allergies, and residents can eat in a community dining room or order meals that fit their dietary restrictions, plus there's all-day dining for people who like more flexibility; the social side's well taken care of with a game room, activity room, movie theater for regular movie nights, music and arts programs, a library, fitness center, gardens, walking paths, and outdoor activities, and folks can join in scheduled day trips or take part in resident-run groups too.

    The center offers adult day care and short-term respite care to help caregivers take a break, which is handy for families; mental wellness programs and psychiatric rehabilitation mean emotional health isn't brushed aside, and staff help residents with bathing, dressing, and everyday tasks, while also managing medications and even offering discharge planning and placement services, so people get the help they need when ready to move home or on to another step. Residents can take part in activities from a monthly calendar, and family and friends are always welcome, which keeps things lively, and community life is focused on keeping residents engaged and connected through things like arts or group meals-or just enjoying the gardens or the beauty salon.

    Hickory Village is a for-profit nursing home owned by a limited liability company, and it accepts both Medicare and Medicaid, making it possible for a range of folks to stay, and while it isn't part of a big continuing care retirement setup, it does provide continuing care for those who need it, covering everything from independent living to skilled nursing, so people don't have to move to another place if their health needs change. Most importantly, there's a steady group of primary care physicians, specialists, psychiatrists, and therapists on hand, giving care that's tailored to each resident with the aim of helping people regain their health, keep their independence as long as possible, and enjoy the best quality of life they can, and the overall feeling here is one of respect, warmth, and steady support, with just enough size for a good variety of amenities but small enough for staff to really know who's living here and what each person needs to feel at home.

    People often ask...

    Hickory Village Nursing and Rehabilitation Center offers assisted living, memory care, and skilled nursing.

    The full address for this community is 9246 S Roberts Rd, Hickory Hills, IL 60457.

    No, Hickory Village Nursing and Rehabilitation Center does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Hickory Village Nursing and Rehabilitation Center. The information above has not been verified or approved by the owner or operator. For exact information, please contact Hickory Village Nursing and Rehabilitation Center directly. There is no cost for this service. We are compensated by the community you select.

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