The Willows of Marshalltown

    2315 Campbell Dr, Marshalltown, IA 50158
    • Assisted Living

    Compassionate, clean, engaging senior living

    I moved my mom here and have been very pleased - the staff are compassionate, attentive and professional, the facility is beautiful, clean and safe, and meals and activities (live music, outings, game room, movie theater, workout room) keep residents engaged. Around-the-clock care and responsive management eased our family's burden, so I'd recommend this welcoming community.

    Loved one of resident
    Jul 2026

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    Reviews

    4.39·(18)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.1
    • Staff

      4.6
    • Meals

      4.8
    • Amenities

      4.9
    • Value

      4.4

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    Location

    Map showing location of The Willows of Marshalltown

    The Willows of Marshalltown is located at 2315 Campbell Dr, Marshalltown, IA, 50158.

    People often ask...

    The Willows of Marshalltown offers assisted living.

    The full address for this community is 2315 Campbell Dr, Marshalltown, IA 50158.

    No, The Willows of Marshalltown does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Iowa, the Department of Inspections, Appeals & Licensing licenses assisted living and long-term care programs, conducting recertification visits and complaint investigations.

    License number3073
    StatusActive
    Facility typeAssisted Living Programs for People with Dementia
    Capacity48 residents
    EffectiveJuly 2nd, 2024
    ExpiresJuly 2nd, 2026
    View the official license record

    Inspection Reports

    14

    Reports

    4

    Type A Citations

    0

    Type B Citations

    10

    Complaints

    8

    Years

    18 May 2026Complaint
    Investigated a complaint and found no deficiencies.
    06 May 2025Incident
    Investigated a resident incident and found inadequate care and safety monitoring, resulting in injury; deficiencies identified related to tenant rights and alarm protocols.
    • 481-67.3(2) Tenant RightsTenant Rights
    26 Sept 2024Complaint
    Investigators identified deficiencies in incident reporting and nurse delegation-related documentation, with several records not maintained as required and training not completed. Found issues with policy adherence and inadequate record-keeping during the review.
    • Type A481-67.2(3)Program Policies and Procedures
    26 Sept 2024Complaint
    Investigated identified multiple deficiencies: policies not followed, major injury not reported timely, evaluations and discharge planning incomplete, and documentation gaps across care and meals.
    • 481-67.2(3)Program Policies and Procedures
    • 481-67.4(1)a(2)Program Notification to Department
    • 481-69.22(2)Evaluation of Tenant
    • 481-69.23(1)Criteria for Admission/Retention
    • 481-69.23(1)Admission/Retention—Prohibition
    • 481-69.25(1)iDocumentation for each tenant
    • 481-69.25(1)kDocumentation for each tenant
    • 481-69.25(1)qDocumentation for each tenant
    • 481-69.25(2)Tenant Documents
    • 481-69.25(3)Tenant Service Plans
    • 481-69.28(4)Food Service
    29 Dec 2022Complaint
    Identified deficiencies included inadequate admission/retention criteria for transfers, failure to discharge a tenant with unmanageable aggression, and incomplete service plans that did not address aggression or PRN medications.
    • Type A69.23(1)bAdmission/Retention: two-person transfer requirement not met
    • Type A69.23(1)c(1)Dangerous to self or others: aggression not addressed/discharge not implemented
    • Type A69.26(4)Service Plan: lacks aggression interventions and PRN med details
    28 Dec 2022Complaint
    Investigated Complaint #107447-C and found no regulatory insufficiencies. Census data showed 40 tenants total, with 34 without cognitive disorder and 6 with cognitive disorder.
    12 May 2022Complaint
    Investigated a complaint and found no deficiencies.
    12 Aug 2021Complaint
    Found deficiencies in evaluating tenants, updating service plans, ensuring tenant rights, and staff training during occupancy and care planning.
    • 481-69.22(2)Evaluation of Tenant
    • 481-69.26(4)Service Plans
    • 481-69.26(3)Tenant Rights
    • 481-69.29(3)Staffing
    12 Aug 2021Complaint
    Identified deficiencies in tenant evaluations and in background checks during the licensing review. Noted failures to adequately assess tenants’ needs and incomplete staff background screening.
    • 481-67.19(3)Record Checks
    • 481-69.22(3)Evaluation of Tenant
    30 Jul 2020Complaint
    Investigated and found no deficiencies.
    21 Jul 2020FIC
    Found no deficiencies during the infection control survey.
    28 Oct 2019Complaint
    Identified deficiencies in service plans and nursing oversight, with incomplete resident assessments, missing or outdated care plans, and gaps in nurse reviews.
    • 481-69.26(4)aService Plans
    • 481-69.27(1)cNurse Review
    06 Dec 2018Initial
    Deficiencies were found in residents' cognitive assessments, the development and updating of service plans, and dementia-related staff training.
    • 481-69.22(1)Evaluation of Tenant
    • 481-69.26Summary statement of deficiencies and plan of correction
    • 481-69.26Service Plans
    • 481-69.26Service Plans
    • 481-69.26(3)aService Plans
    • 481-69.26(4)dService Plans
    • 481-69.30(1)Dementia Specific Education for Personnel
    • 481-69.30(5)Dementia Specific Education for Personnel
    06 Dec 2018Initial
    Investigated deficiencies in service plan updates after significant tenant changes and in staff food safety training; identified failures in updating service plans and in providing required food safety training.
    • 481-69.26(3) Service PlansService Plans
    • 481-69.26(3) Service PlansService Plans
    • 481-69.28(5) Food ServiceFood Service

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    Mirador Living is not affiliated with the owner or operator(s) of The Willows of Marshalltown. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Willows of Marshalltown directly. There is no cost for this service. We are compensated by the community you select.

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