Willow Ridge Nursing & Rehab

    660 Factory Outlet Dr, Arcadia, LA 71001
    • Assisted Living
    • Memory Care
    • Skilled Nursing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    2.83·(29)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      3.1
    • Meals

      2.3
    • Amenities

      2.3
    • Value

      1.0

    Pros

    • Compassionate, long‑tenured nursing staff
    • Engaged and accessible administration
    • Strong rehabilitation and skilled‑nursing capabilities
    • Well‑appointed, comfortable resident rooms
    • Active and varied resident activities and outings
    • Instances of high‑quality individualized care
    • Positive family engagement and end‑of‑life support
    • Restaurant‑style dining experiences reported

    Cons

    • Inconsistent staffing levels and high turnover
    • Gaps in clinical‑care continuity and wound/pressure‑injury management
    • Cleanliness and sanitation management shortcomings
    • Unreliable medication and oxygen‑administration processes
    • Inconsistent meal quality and meal‑handling practices
    • Poor call‑bell responsiveness and timeliness of routine care
    • Weak family communication and record‑keeping practices
    • Billing and administrative follow‑up failures
    • Phone‑system reliability issues after ownership transition
    • Variable dementia‑care practices
    • Operational disorganization in leadership and scheduling

    Summary of reviews

    Reviews of Willow Ridge Nursing & Rehab present a polarized picture: several families describe compassionate, long‑standing nursing staff, engaged administrators and a generally supportive environment, while others raise significant operational and clinical concerns. Positive comments highlight strong rehab capabilities, comfortable rooms, active programming, and specific examples of attentive, individualized care and family support.

    Care quality appears uneven. Multiple accounts praise nurses and rehabilitation services, but other reviews describe gaps in clinical continuity including pressure‑injury prevention and wound management, delayed or inconsistent medication and oxygen administration, and infection‑related hospital transfers. These accounts suggest variability in adherence to clinical protocols and monitoring, rather than uniformly consistent outcomes across residents.

    Staffing and interpersonal conduct are also inconsistent. Reviewers note both long‑tenured, caring staff and high turnover with difficulty retaining licensed nurses and CNAs. Families described delays in responding to call bells, missed appointments, lost paperwork, and communication lapses. There are accounts of courteous, hands‑on administrators as well as reports of staff conduct and responsiveness that left families dissatisfied — indicating uneven training, supervision, or staffing patterns.

    Dining and activities receive mixed feedback. Some reviewers praise restaurant‑style meals and an active, non‑depressing activity program with indoor and outdoor options. Conversely, there are repeated concerns about meal handling, inconsistent food quality, and interruptions to regular meal service, pointing to variability in kitchen operations and meal‑service continuity.

    Facility condition and housekeeping show a similar split. Several reviewers appreciate well‑appointed rooms and a comfortable environment, while others cite cleanliness and sanitation issues, odor concerns in areas, and perceived shortages in housekeeping staffing. These comments suggest that maintenance and environmental services may be inconsistent across units or shifts.

    Management and operations attract critical attention for organizational weaknesses: delayed transfers, ongoing billing after discharge, missed family meetings, unreliable telephone systems following an ownership change, and instances of protracted communication problems. Some reviews referenced serious allegations and legal action; these appear as isolated but notable items that prospective families should review further with regulators and facility records.

    In sum, Willow Ridge exhibits strengths in rehabilitation services, committed individual staff members, and engagement in family matters, but also shows recurring operational issues — chiefly staffing instability, inconsistent clinical practices (notably wound and pressure‑injury prevention), sanitation management gaps, and administrative communication failures. Prospective residents and families would benefit from an on‑site visit, asking specific questions about current staffing ratios, wound‑care protocols, recent inspection reports, meal‑service procedures, and how the facility has addressed the communication and billing concerns raised in reviews.

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    Medicare Ratings

    4·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Willow Ridge Nursing & Rehab is located at 660 Factory Outlet Dr, Arcadia, LA, 71001.

    About Willow Ridge Nursing & Rehab

    Willow Ridge Nursing & Rehab sits on Factory Outlet Mall Drive in Arcadia, LA, and is managed by Purple Door, LLC, and you'll find this single-story building holds 120 beds with both private and semi-private suites, each with its own restroom kept up and cleaned, so residents can have some peace and privacy, and when you look at what's offered here, there's a big list of services and support, starting with skilled nursing care around the clock, wound care, post-surgical rehab including after orthopedic surgeries like knee replacements and hip fractures, as well as recovery from strokes or heart issues, and there are therapy programs like speech, occupational, and physical therapy, all available up to five days a week, plus special advanced therapies such as Vital-Stim for swallowing, Wii gaming for movement, and help with things like burns, dialysis, and IV therapy, and the facility brings in a psychiatric nurse practitioner every month and for telehealth, plus an in-house nurse practitioner three days a week, so medical needs get constant attention, and families might like to hear that residents can also see a respiratory therapist daily and get wound care from Dr. Granthem every other week. Folks living here benefit from a full dementia program using a team approach that covers memory training, daily living activities, social connections, and keeps a close eye on residents who need a little more help, and there's a long-term mental health care unit for those with deeper needs, while outpatient therapy is available, and transitional care helps those moving from hospital to a steadier place. You'll see that nurses, aides, and staff are long-tenured and licensed, with a focus on treating folks with dignity and helping them stay as empowered and comfortable as possible, which includes offering personalized care plans, managing medicines, and providing services like Meals on Wheels, personal care, and a Homemaker Program. There's a big resource section for residents and their families, an online "My Account" platform for handling things like community management, and a glossary of terms to clear up confusion, and volunteers can join in too, with community programs like Brunch & Bingo, access to a beauty shop, cable and phone lines in rooms for keeping in touch, and a courtyard for fresh air. Willow Ridge also has a resource directory, annual reports, and financial documents, so the information stays out in the open, and a staff, advisory council, and board of directors steer the ship, while the team sticks to principles of loving excellence in their care, ensuring folks' rights are looked after through the Nursing Home Ombudsman program. There's wheelchair van transport for outings, a large room for activities every single day, and they try to work with unique requests to make the place feel as much like home as possible. This facility is both Medicare and Medicaid certified, and serves the local community, including partnerships with Senior Centers & Congregate Meal Sites. Now, the review score sits at 2.8 from 5 reviews, so it's clear the experience can vary, but Willow Ridge offers a wide range of health, social, and supportive services for seniors and those in need of nursing, rehabilitation, dementia, and mental health care, all in a secure and home-like setting where efforts go toward improving quality of life day by day.

    People often ask...

    Willow Ridge Nursing & Rehab offers assisted living, memory care, and skilled nursing.

    There are 17 photos of Willow Ridge Nursing & Rehab on Mirador.

    The full address for this community is 660 Factory Outlet Dr, Arcadia, LA 71001.

    No, Willow Ridge Nursing & Rehab does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Willow Ridge Nursing & Rehab. The information above has not been verified or approved by the owner or operator. For exact information, please contact Willow Ridge Nursing & Rehab directly. There is no cost for this service. We are compensated by the community you select.

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