Willow Ridge Nursing & Rehab

    660 Factory Outlet Dr, Arcadia, LA 71001
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Attentive staff, excellent care overall

    I placed my loved one at Willow Ridge and overall I'm very pleased. The nurses and staff are amazing and attentive - they even attended a family funeral - and they truly spoil residents; rooms, rehab, and restaurant-quality food are excellent, with lively activities and a welcoming, non-depressing atmosphere. The team made things easy for our family and I feel confident in their comprehensive care.

    Loved one of resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    2.93·(27)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.5
    • Staff

      3.5
    • Meals

      2.3
    • Amenities

      2.3
    • Value

      1.0

    Pros

    • Compassionate, attentive nursing staff
    • Supportive, hands-on administrative leadership
    • Well-appointed, comfortable resident rooms
    • Active indoor and outdoor activity programming
    • On-site rehabilitation and comprehensive care capabilities
    • Friendly, resident-focused support staff
    • Restaurant-quality dining offerings
    • Personalized family outreach and engagement

    Cons

    • High staff turnover
    • Chronic understaffing
    • Gaps in wound and pressure-injury care
    • Cleanliness and sanitation lapses in rooms and common areas
    • Unreliable responsiveness to basic care needs (oxygen, linens, clothing)
    • Inconsistent meal-service continuity and food handling
    • Weak care coordination and communication systems
    • Administrative and billing-process deficiencies
    • Scheduling and record-keeping disorganization

    Summary of reviews

    Reviews describe a facility with a clear split between strong individual caregivers and persistent operational weaknesses. Many families praise the nursing staff, therapists and front-line team for compassionate, attentive care and for rehabilitation capabilities; administrators are sometimes described as personally engaged and accessible. Resident rooms and activity programming receive positive comments, and a number of reviewers characterize dining as high-quality when the kitchen is functioning well.

    At the same time, a pattern of systemic problems emerges across multiple areas. Staffing appears inconsistent: reviewers cite high turnover and chronic understaffing that they attribute to delays in attending to basic needs, missed appointments or transfers, and difficulties keeping nursing coverage and certified nursing assistants in place. These workforce challenges are linked to concerns about wound and pressure-injury care, infection-related hospital transfers, and inconsistent attention to oxygen, linen and clothing changes.

    Housekeeping and food-service operations are another frequent area of concern. While some accounts describe good meals, others describe inconsistent meal-service continuity and food-handling problems. Cleanliness and sanitation lapses in rooms and common areas are reported alongside shortages in housekeeping resources. Reviewers also note privacy and information-sharing gaps in some situations.

    Management and administrative functions are described as uneven. Reviews point to disorganization in scheduling, lost records, ineffective communication with families, and billing-process issues that in some cases continued after discharge. There are also allegations of more serious care failures and references to legal complaints; such claims indicate the importance of reviewing complaint and inspection history directly with the facility and regulators.

    Overall, the facility presents a mixed picture: pockets of high-quality, person-focused care and strong leadership presence coexist with operational deficits that affect consistency of care, sanitation, and administrative reliability. Prospective residents and families should consider in-person visits, ask about current staffing levels and turnover, request details on wound-care and infection-control protocols, review housekeeping and meal-service procedures, and seek recent inspection or complaint records to assess whether the facility’s strengths are sustained and the cited weaknesses have been addressed.

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    Medicare Ratings

    4·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Willow Ridge Nursing & Rehab

    Willow Ridge Nursing & Rehab is located at 660 Factory Outlet Dr, Arcadia, LA, 71001.

    About Willow Ridge Nursing & Rehab

    Willow Ridge Nursing & Rehab sits on Factory Outlet Mall Drive in Arcadia, LA, and is managed by Purple Door, LLC, and you'll find this single-story building holds 120 beds with both private and semi-private suites, each with its own restroom kept up and cleaned, so residents can have some peace and privacy, and when you look at what's offered here, there's a big list of services and support, starting with skilled nursing care around the clock, wound care, post-surgical rehab including after orthopedic surgeries like knee replacements and hip fractures, as well as recovery from strokes or heart issues, and there are therapy programs like speech, occupational, and physical therapy, all available up to five days a week, plus special advanced therapies such as Vital-Stim for swallowing, Wii gaming for movement, and help with things like burns, dialysis, and IV therapy, and the facility brings in a psychiatric nurse practitioner every month and for telehealth, plus an in-house nurse practitioner three days a week, so medical needs get constant attention, and families might like to hear that residents can also see a respiratory therapist daily and get wound care from Dr. Granthem every other week. Folks living here benefit from a full dementia program using a team approach that covers memory training, daily living activities, social connections, and keeps a close eye on residents who need a little more help, and there's a long-term mental health care unit for those with deeper needs, while outpatient therapy is available, and transitional care helps those moving from hospital to a steadier place. You'll see that nurses, aides, and staff are long-tenured and licensed, with a focus on treating folks with dignity and helping them stay as empowered and comfortable as possible, which includes offering personalized care plans, managing medicines, and providing services like Meals on Wheels, personal care, and a Homemaker Program. There's a big resource section for residents and their families, an online "My Account" platform for handling things like community management, and a glossary of terms to clear up confusion, and volunteers can join in too, with community programs like Brunch & Bingo, access to a beauty shop, cable and phone lines in rooms for keeping in touch, and a courtyard for fresh air. Willow Ridge also has a resource directory, annual reports, and financial documents, so the information stays out in the open, and a staff, advisory council, and board of directors steer the ship, while the team sticks to principles of loving excellence in their care, ensuring folks' rights are looked after through the Nursing Home Ombudsman program. There's wheelchair van transport for outings, a large room for activities every single day, and they try to work with unique requests to make the place feel as much like home as possible. This facility is both Medicare and Medicaid certified, and serves the local community, including partnerships with Senior Centers & Congregate Meal Sites. Now, the review score sits at 2.8 from 5 reviews, so it's clear the experience can vary, but Willow Ridge offers a wide range of health, social, and supportive services for seniors and those in need of nursing, rehabilitation, dementia, and mental health care, all in a secure and home-like setting where efforts go toward improving quality of life day by day.

    People often ask...

    Willow Ridge Nursing & Rehab offers assisted living, memory care, and skilled nursing.

    There are 17 photos of Willow Ridge Nursing & Rehab on Mirador.

    The full address for this community is 660 Factory Outlet Dr, Arcadia, LA 71001.

    No, Willow Ridge Nursing & Rehab does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Willow Ridge Nursing & Rehab. The information above has not been verified or approved by the owner or operator. For exact information, please contact Willow Ridge Nursing & Rehab directly. There is no cost for this service. We are compensated by the community you select.

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