Audubon Retirement Village

    612 Henry Clay Ave, New Orleans, LA 70118
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Compassionate staff welcoming rehab facility

    My grandfather loved this facility - the staff were compassionate, professional, and helped him tremendously during a positive rehab stay. It's welcoming with comfortable rooms, good food, lots of activities, and new ownership has been a positive change; I highly recommend.

    Loved one of resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    2.75·(16)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.0
    • Staff

      3.0
    • Meals

      2.0
    • Amenities

      2.3
    • Value

      1.0

    Pros

    • Friendly, welcoming staff interactions
    • Caring and professional nursing/support staff
    • Engaging activity and social program
    • Positive rehabilitation and therapy support
    • Comfortable, well-appointed resident rooms
    • Appealing meal offerings and menu variety
    • Attractive building aesthetics
    • Convenient location

    Cons

    • Inconsistent staffing levels and coverage
    • Incontinence-care lapses
    • Wound and skin‑integrity management gaps
    • Inconsistent meal delivery and temperature control
    • Slow or unreliable responsiveness to call bells
    • Variable facility maintenance and room condition
    • Staff conduct and communication tone
    • Deficient administrative and insurance handling processes
    • Opaque admission and discharge decision processes
    • Management and ownership instability with perceived cost prioritization

    Summary of reviews

    The reviews present a polarized picture of Audubon Retirement Village: several families describe highly positive experiences characterized by compassionate, helpful staff, a robust activity calendar, comfortable rooms, and effective rehabilitation services; others raise substantive concerns about basic care processes and facility operations. This mixed pattern suggests uneven performance across time periods, shifts or units rather than uniformly consistent quality.

    Care quality appears unstable. Positive accounts cite attentive nursing and strong rehab outcomes, while negative accounts identify systemic problems such as inconsistent staffing levels, delays in attending to resident needs, and lapses in incontinence care. There are specific concerns about wound and skin‑integrity management that suggest gaps in clinical follow‑through or care-planning for residents with complex needs. These clinical gaps are presented alongside accounts of slow responses to call bells, which further indicates variability in day‑to‑day resident monitoring and responsiveness.

    Staff and family interactions are described in both favorable and unfavorable terms. Multiple reviews praise individual caregivers for compassion and professionalism; conversely, other reviews describe unprofessional tone or poor communication from some staff members and front‑line supervisors. Administrative functions also draw criticism: families describe difficulties with insurance coordination, unclear admission or discharge decisions, and weak communication about those processes. Management turnover and recent ownership changes are noted — some accounts view change as a positive development, while others interpret corporate decisions as placing cost or efficiency ahead of consistent care.

    Dining and activities show similar divergence. The activity program is frequently described as engaging and plentiful, with residents benefiting from social programming. Dining is described positively by several families for menu variety and occasional high‑quality meals; however, there are recurring complaints about meal delivery (cold meals, cold coffee) and inconsistent service. Facility condition comments are mixed as well: some reviewers find the building attractive and rooms comfortable, while others note dated furnishings, noisy infrastructure (loud intercom), and renovations that have not fully addressed resident needs.

    Taken together, the notable pattern is high variability: some residents and families experience high‑quality, compassionate care and good rehab outcomes, while others encounter operational weaknesses that affect basic care, cleanliness, and communication. Prospective residents and families should consider on‑site visits focusing on staffing levels, wound‑care and incontinence protocols, meal service procedures, responsiveness to call bells, and current leadership/ownership stability. Reviewing recent inspection reports and asking for specific examples of clinical protocols and staffing ratios may help clarify whether the facility’s strengths are consistently implemented across the campus.

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    Location

    Map showing location of Audubon Retirement Village

    Audubon Retirement Village is located at 612 Henry Clay Ave, New Orleans, LA, 70118.

    About Audubon Retirement Village

    Audubon Retirement Village sits on a quiet street in uptown New Orleans at 612 Henry Clay Avenue, surrounded by old live oak trees and landscaped courtyards, and after a $16 million renovation the place now has 119 private rooms with their own bathrooms for privacy and comfort, giving residents a more personal space than most places, and there are also semi-private rooms if folks want to share. The community serves seniors who need skilled nursing care, assisted living, independent living, and memory care, especially for Alzheimer's, so people with different needs find a place here. The staff includes registered nurses, licensed practical nurses, CNAs, a Medical Director, a Nurse Practitioner, a consultant dietician, a consultant pharmacist, therapy aides, physical and occupational therapists, speech therapists, and social workers, and they're there all day and night to help with things like bathing, grooming, dressing, wound care, medication, and pain management. There's also help with daily activities, homemaking, and transportation to medical appointments, which takes a load off residents and families.

    The place puts a lot of focus on rehabilitation, so there's a state-of-the-art rehab gym where folks can work on recovering from surgery or illness, and they have all sorts of therapies, like physical, occupational, and speech therapy, and even services for stroke recovery, podiatry, pain control, and nutritional counseling with a specialist on staff. The nursing team works on helping folks get strong enough to return home if that's the goal, and there are options for skilled nursing, short-term rehab, long-term care, respite, and post-acute care, so residents who need either a few weeks or need to stay longer will find help here.

    The building has safety features like handicap access, sprinkler systems, grab bars, washers and dryers, and private or shared rooms with en-suite baths. There's a focus on comfort with regular housekeeping, building maintenance, communal living spaces, libraries, a cafe, dining rooms, and even cable TV and WiFi for those who want to keep up with family or the news. Social life isn't forgotten-they've got fitness centers, game rooms, organized group activities, salon and barbershop services, arts and crafts, spiritual programs, and health and wellness classes. Outings happen regularly, and they welcome families and volunteers to take part in activities, which makes visits more lively. Residents also get to join in community enrichment trips around town when they're able, and transportation for other needs is arranged by the staff.

    When it comes to quality, inspection reports in recent years show no deficiencies, inspection grades are A+, and compliance is high, so basic standards are met or exceeded. The overall grade for the facility is a B, and in 2020 it was ranked as one of the top nursing homes in Louisiana, even winning national recognition with a Bronze - Commitment to Quality Award. The current occupancy rate is about 74 percent, meaning there's usually room for new arrivals.

    Audubon Retirement Village operates as a non-profit that started in 1994 and works with groups like CommCare Management Corporation, LCMC Health, and LSU Health Sciences New Orleans, so the community has some solid backing. Families and future residents can learn about financing options, including Medicare and Medicaid, and get a good explanation of different care levels-skilled nursing, assisted living, and independent living-so people make informed choices. The place allows for both in-person and virtual tours, makes assessments up front, and always encourages checking records, certifications, and staff ratios. All these things make Audubon Retirement Village a steady option for elder care in New Orleans, offering a broad range of services while trying to address both comfort and medical needs.

    People often ask...

    Audubon Retirement Village offers assisted living, memory care, and skilled nursing.

    There are 7 photos of Audubon Retirement Village on Mirador.

    The full address for this community is 612 Henry Clay Ave, New Orleans, LA 70118.

    No, Audubon Retirement Village does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Audubon Retirement Village. The information above has not been verified or approved by the owner or operator. For exact information, please contact Audubon Retirement Village directly. There is no cost for this service. We are compensated by the community you select.

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