Charter Senior Living of Stepping Stone Falls

    4444 W Court St, Flint, MI, 48532
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    2.0

    Attractive facility, serious care concerns

    I'm torn: the facility is attractive, well-landscaped, and full of activities (Deana, the activities director, is outstanding) and many staff are genuinely caring and helpful. But my experience also exposed serious problems - understaffing, poor management, inconsistent care, hygiene failures (including bedbugs, urine/feces odors, laundry dumped), missed ADLs and meds mistakes, spotty after-hours response, and even abuse/allegation/licensing concerns. Communication and pricing have been inconsistent (bait-and-switch and extra charges), and turnover is high. If your loved one is very independent they may do well here; if they need regular hands-on care I would be very cautious and check records thoroughly.

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    Amenities

    4.26 · 109 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.1
    • Meals

      3.7
    • Amenities

      3.9
    • Value

      3.1

    Location

    Map showing location of Charter Senior Living of Stepping Stone Falls

    About Charter Senior Living of Stepping Stone Falls

    Charter Senior Living of Stepping Stone Falls sits in Flint, MI and provides a wide range of care for seniors, covering independent living, assisted living, memory care, home care, adult day services, skilled nursing, Medicare-certified home health care, non-medical care, and hospice. The community fits up to 114 residents and calls itself a home for the aged, offering different care levels from active adult living to long-term care. The staff offers help 24 hours a day, and residents can get assistance with daily activities like eating, medication, hygiene, and moving around, with cueing or supervision as needed. Nurses are on staff and doctors are on call, and the community can care for seniors with memory loss, Alzheimer's, dementia, bowel and bladder incontinence, and tough behaviors like exit-seeking or acting out. The memory care section is in its own secure building and has technology to help stop wandering, such as bracelets that sound alarms if a resident leaves the area. The community also can support people needing standby help, transfer help, insulin shots, blood sugar checks, sliding scale insulin therapy, and general diabetic care.

    Landings apartments are quiet, clean, and roomy and have a kitchenette and private bathroom, and the whole property has common areas for socializing, indoor activities, and outdoor spaces like gardens and patios. Charter Senior Living of Stepping Stone Falls offers a full menu with vegetarian, gluten-free, organic, and low-sodium or no-sugar meal options, all served restaurant-style and with guest meals if wanted. The activities list is long-some days residents join in arts and crafts, cooking classes, gardening, karaoke, or Wii bowling, and sometimes there are brain fitness programs, educational lectures, trivia, stretching and exercise classes, shopping and dining trips, or church and intergenerational visits. There's an on-site beauty salon, community kitchen, game room, wheelchair accessible showers, and Wi-Fi is available throughout the property.

    The grounds have wide-open spaces with gardens, outdoor seating, and walking paths, and most areas are handicap accessible. Transportation services include resident parking, rides at no cost, and paid rides if needed. Residents get privacy, but staff is said to be friendly and available quickly when called. There's a nurse at all times, a full-time activity director, and care is available at light, medium, and heavy levels-so even seniors needing two-person transfers or a mechanical lift for getting up can live or recover here. Charter Senior Living of Stepping Stone Falls has a hospice, supports aging in place, and even helps with advice and planning for families. The community gets good marks with a 9.2 review score from 75 reviews online. Decor is simple with warm living rooms, a fireplace, quiet dining rooms, and spaces meant to feel home-like and private. The community welcomes both short-term and long-term stays, adult day services, and offers respite when caregivers need a break. Security is in place for memory care, and staff understand and handle complex care needs and tough behaviors.

    About Charter Senior Living

    Charter Senior Living of Stepping Stone Falls is managed by Charter Senior Living.

    Founded in 2016 as a family-owned senior living organization, Charter Senior Living has rapidly emerged as a significant player in the American senior care industry. Headquartered in Naperville, Illinois, the company operates more than 61 communities across 15 states, including Connecticut, Massachusetts, Kentucky, Wisconsin, North Carolina, and Illinois. Under the leadership of CEO and co-founder Keven Bennema and his wife Kim, Charter has distinguished itself through a unique hands-on approach where leadership travels in an RV to personally visit communities, embodying their commitment to authentic connection and family-centered care.

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