Bay Valley House

    5113 Reinhardt Ln, Norway, MI, 48706
    4.2 · 21 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    3.0

    Compassionate caregivers, troubling profit-driven management

    I have mixed feelings about Bay Valley House. The caregivers - especially Jennifer and Sara - were compassionate, experienced, and provided wonderful, clean, well-run care that I'm grateful for. At the same time I noticed management acting unprofessional and money-driven, and I was concerned by behaviors that seemed to take advantage of staff and residents.

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    Amenities

    4.19 · 21 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      4.0
    • Meals

      4.2
    • Amenities

      4.2
    • Value

      4.2

    Location

    Map showing location of Bay Valley House

    About Bay Valley House

    Bay Valley House sits over on Reinhardt Lane in Bay City, MI, and it holds up to 20 residents in thoughtfully designed living spaces that come furnished and include telephone access, so folks can keep in touch easily. The staff provides help with bathing, dressing, transfers, and managing medication, always focusing on supporting independence as much as possible. The facility offers both assisted living and memory care, so seniors with Alzheimer's, dementia, or other memory issues get daily support with added safety and attention, and there's a secured Memory Care area to make sure those who wander can still enjoy some freedom. Whether a resident is after help with non-ambulatory needs, diabetic care, or incontinence care, caregivers are trained for those needs, and hospice services come in when the time arrives.

    There's a family feel at Bay Valley House, with group activities on-site like bingo, arts and crafts in the activities room, exercise classes every day, and music time, which tends to bring a lot of smiles. People often join in movie nights or take part in the community-sponsored events, and on days filled with sun, the walking paths and garden outside become popular spots for visits and fresh air. For folks who want to stay busy, there are clubs, resident-run activities, and devotional trips off-site, and transportation is available for outings or appointments. Meals are home-cooked by chefs and meal planners, served in the dining room, and diners can pick from all-day dining options, including allergy-sensitive and diabetic meals-there's always something for everyone, even the pickiest eaters or folks with dietary restrictions.

    Laundry, housekeeping, and dry cleaning are taken care of, so residents don't need to worry about chores, and the on-site barber and salon get regular visits from residents who want to keep up with haircuts and grooming. Rooms and communal spaces are wheelchair accessible, and there's always a 24-hour call system, 24-hour awake supervision, and emergency alert system in place for safety. Residents say the staff act helpful, joyful, and friendly, which adds to the welcoming environment, and family members often mention the move-in coordination support makes things a bit less stressful during the transition.

    Bay Valley House is an adult foster care facility managed by Bay Valley Adult Foster Care Inc., licensed for a large group home between 13 to 20 residents. The corporation provides care not just for the elderly, but also for adults who may have developmental disabilities, mental illness, or physical handicaps. The facility holds a 4.3 rating from 13 reviews, and while it's not BBB accredited, it's known for giving seniors a secure, social, and homelike setting where people can come together, get the daily help they need, and enjoy life at a steady, comfortable pace.

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