I had a very positive visit - staff were amazing: friendly, professional, and genuinely caring, and the facility was clean, welcoming, and well kept. I felt peace of mind from the personalized attention and plan to return.
Loved one of resident
Jul 2026
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.78·(58)
Overall rating
5
4
3
2
1
Care
4.5
Staff
4.8
Meals
5.0
Amenities
3.5
Value
4.8
Pros
Friendly, welcoming staff
Clean, well-maintained facility
Caring, family-like atmosphere
Personalized attention and proactive assistance
Professional and helpful admissions/check-in
Supportive social work and ancillary services
Positive resident mood and social engagement
Pleasant dining and hospitality
Seasonal decorations and welcoming common areas
Fast and easy administrative systems
Respectful staff–resident interactions
Accessible visitation and family-friendly policies
Cons
Inconsistent staff professionalism and communication tone
Incontinence-care delays and intermittent sanitation concerns
Medication-administration and documentation gaps
Understaffing and limited staff availability at times
Gaps in management responsiveness and complaint follow-up
Inconsistent clinical-decision processes, including an allegation of inappropriate emergency escalation
Limited or unreliable resident internet and cable amenities
Summary of reviews
Legacy Manor Nursing Care Center elicits a mix of strong positive impressions and operational concerns. Many reviewers praised the facility’s day-to-day environment: staff are frequently described as friendly, welcoming, and professional, common areas and rooms are noted as clean and well kept, and residents are often characterized as engaged and content. Admissions and front-desk interactions receive positive mention, and families describe a family-like atmosphere with personalized attention, visible seasonal decorations, and accommodating services such as haircuts and social work support.
Care quality appears uneven. Numerous accounts emphasize attentive, proactive staff and residents who seem well cared for; however, other reports raise substantive concerns about timeliness of personal-care assistance (notably incontinence-care delays) and medication-administration and documentation practices. There is also at least one serious allegation regarding inappropriate escalation to emergency services. Overall, the pattern suggests variability in clinical practices and communication; some families experience consistently good care while others note lapses that warrant follow-up.
Staffing and daily operations are a mixed picture. Positive descriptors—helpful, respectful, and professional staff—are common, but reviewers also describe occasions of limited staff availability, difficulty locating personnel, and moments of unprofessional communication tone. These operational issues intersect with management: while the director and some administrative staff are described as warm and helpful, other comments cite slow or unresponsive complaint follow-up and gaps in escalation pathways.
Dining, activities, and amenities receive generally favorable comments: meals are called hospitable and pleasant, residents appear socially engaged, and communal spaces are welcoming. That said, practical amenities can be inconsistent—some reviewers noted lack of available Wi‑Fi and cable service. Prospective residents and families should consider a focused tour that checks staffing levels at likely care times, observes personal-care routines, reviews medication-administration and documentation protocols, confirms internet and entertainment availability, and asks about complaint escalation and leadership accessibility. These targeted inquiries will help balance the facility’s clear strengths in atmosphere and staff warmth against the operational concerns that some families experienced.
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Medicare Ratings
4·/ 5
Overall
Health Inspection
Staffing
Quality Measures
Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov
Location
Legacy Manor Nursing Care Center is located at 1935 N Theobald St Exd, Greenville, MS, 38703.
About Legacy Manor Nursing Care Center
Legacy Manor Nursing Home and Rehabilitation Center sits in Metcalfe, Mississippi, and serves seniors who need different types of care, whether for a short stay after surgery or for long-term living, and the place has 60 beds which keeps things on a manageable, smaller scale for residents and staff alike. The center offers skilled nursing care all day and night, so folks can get help whenever they need it, and they've got licensed nursing support, a 24-hour call system, and therapy services like physical, occupational, and speech therapy for anyone recovering from an illness, surgery, or injury, or just facing some tougher days. There's assisted living for help with things like bathing, getting dressed, moving around, handling medicine, and making sure everyone has meals that suit their diet, plus personal care to help folks feel comfortable and dignified every day.
Many people go to Legacy Manor for memory care since the center's got secure sections and special routines made for people with Alzheimer's or other memory problems, with planned activities and mental wellness programs that try to keep minds as sharp as possible. The home's also ready for those who need hospice services or longer-term nursing, so people aren't left to move around when their needs change. They do respite stays, too, so families or regular caregivers can get a break now and then, which can make a lot of difference for everyone involved.
Residents will find rooms that come already furnished, private bathrooms, air conditioning, cable, and wifi, and the whole building is set up to feel pretty much like home, with kitchenettes in the rooms and shared places like a dining room, a little library, a gaming and computer area, and a nice outside space with gardens for anyone who likes fresh air. There's a beauty salon, a fitness room, a wellness center, and the staff arrange safe transportation to appointments or outings-sometimes they've got community-sponsored day trips to keep people engaged. Meals are served restaurant-style, made with special diets in mind when needed, and the Center's staff handle laundry, housekeeping, and linens, trying to make daily living easier so folks can focus on their health and hobbies.
The staff work to keep up with care standards, regularly checking on safety and health, and they use updated precautions to make sure everyone stays comfortable and well, especially important these days. Legacy Manor doesn't focus only on medical care, though-they put just as much attention on activities that keep the body, mind, and spirit in good shape, with social programs that bring people together. People seem to have mixed feelings about the place, with a 3.4 star rating out of 5 from a handful of reviews, which probably means the center does well for many but may have some room for improvement here and there.
Overall, Legacy Manor Nursing Care Center provides skilled nursing, long-term care, short stays for recovery, respite services, and a variety of therapies, and everything happens in a place that tries to feel like a genuine community. It's a facility that combines practical care, a strong sense of safety, and a decent range of programs and comforts, all while aiming to treat people as individuals.
People often ask...
Legacy Manor Nursing Care Center offers assisted living, memory care, and skilled nursing.
The full address for this community is 1935 N Theobald St Exd, Greenville, MS 38703.
No, Legacy Manor Nursing Care Center does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Mississippi, the State Department of Health licenses care facilities and publishes the survey, complaint, and infection-control reports from its inspections.
License number
nh-255292
Facility type
Nursing Home
Special certification
Medicaid/Medicare – Dually certified
Inspection Reports
84
Reports
45
Citations
50
Complaints
8
Years
01 May 2026Inspection
01 May 2026Inspection
Found no deficiencies. The survey confirmed compliance with emergency preparedness and life safety requirements.
01 Mar 2026Complaint
01 Mar 2026Complaint
Investigated two complaints and found no deficiencies.
01 Mar 2026Complaint
01 Mar 2026Complaint
Found no deficiencies; compliance with applicable standards was confirmed.
01 Mar 2026Complaint
01 Mar 2026Complaint
Verified no deficiencies were found during the investigation. The census at the time was 48 residents of a 60-bed capacity.
01 Dec 2025Complaint
01 Dec 2025Complaint
Found no deficiencies cited after the complaint investigation.
01 Dec 2025Complaint
01 Dec 2025Complaint
Found no deficiencies. The agency determined compliance with program participation during the investigation.
01 Feb 2025Complaint
01 Feb 2025Complaint
Investigated a complaint and found no deficiencies related to the investigation.
01 Feb 2025Revisit
01 Feb 2025Revisit
Concluded compliance after a follow-up review of Medicare/Medicaid participation and placed back into compliance.
01 Feb 2025Revisit
01 Feb 2025Revisit
Concluded compliance was achieved after a follow-up visit.
01 Feb 2025Complaint
01 Feb 2025Complaint
Investigated a complaint and found deficiencies cited on the 1/14/2025 survey remain noncompliant. The census reported 54 residents of 60 licensed beds.
01 Jan 2025Complaint
01 Jan 2025Complaint
Investigated an abuse allegation; video evidence showed a caregiver repeatedly punching a resident, flipping the wheelchair, and leaving the resident on the hallway floor unattended, with authorities notified and staff terminated.
§483.12(a)(1)Freedom from Abuse, Neglect, and Exploitation
01 Jan 2025Complaint
01 Jan 2025Complaint
Investigated a complaint of abuse; found a resident was punched repeatedly and the wheelchair overturned, leaving the resident on the hallway floor unattended with injuries.
45.17.2Residents' Rights
01 Oct 2024Complaint
01 Oct 2024Complaint
Investigated two complaints and found no deficiencies. Concluded substantial compliance with applicable requirements.
01 Oct 2024Complaint
01 Oct 2024Complaint
Found no deficiencies after investigation. Concluded substantial compliance with Medicare and Medicaid requirements.
01 Sept 2024Complaint
01 Sept 2024Complaint
Investigated the death of a full-code resident after staff did not initiate CPR or call emergency services; Immediate Jeopardy and Substandard Quality of Care were identified and later removed.
42 CFR 483.21(b)(1)-(3)Develop/Implement Comprehensive Care Plan
Investigated a failure to initiate CPR and emergency services for a resident found unresponsive with no respirations and no pulse, resulting in death; the issue was addressed and the Immediate Jeopardy was removed.
45.17.2Residents' Rights
01 Jul 2024Revisit
01 Jul 2024Revisit
Verified compliance with the applicable standards after a follow-up visit.
01 Jul 2024Complaint
01 Jul 2024Complaint
Found no deficiencies related to the complaint investigation, but acknowledged ongoing deficiencies from a prior survey.
01 Jul 2024Complaint
01 Jul 2024Complaint
Identified no deficiencies in the complaint investigations conducted on 2024-07-01, but noted ongoing noncompliance due to deficiencies cited on a prior 2024-06-13 survey.
01 Jul 2024Complaint
01 Jul 2024Complaint
Investigated a complaint; found no deficiencies during the 7/1/2024 visit, but noted prior deficiencies from 6/13/2024 left the operation out of compliance.
01 Jul 2024Revisit
01 Jul 2024Revisit
Verified measures were in place to address the deficiency and recommended reinstating compliance.
01 Jul 2024Revisit
01 Jul 2024Revisit
Found no deficiencies related to emergency preparedness.
01 Jul 2024Complaint
01 Jul 2024Complaint
Investigated a falls-related complaint and found no deficiencies cited. Noted that deficiencies from 6/13/2024 kept it out of compliance.
01 Jul 2024Revisit
01 Jul 2024Revisit
Concluded compliance with applicable Life Safety Code provisions. Recommended placing back in compliance.
01 Jun 2024Inspection
01 Jun 2024Inspection
Identified safety and care deficiencies, including a loose toilet that compromised resident safety and failures to implement ADL plans and perform nail care and shaving for residents.
483.21(b)(1)(3)Develop/Implement Comprehensive Care Plan
483.24(a)(2)ADL Care Provided for Dependent Residents
01 Jun 2024Inspection
01 Jun 2024Inspection
Found smoke barrier walls did not have the required half-hour fire resistance due to penetrations; unsealed holes around wires were observed in two smoke compartments.
NFPA 101, 2012 Edition, sections 19.3.7.3 and 8.5.6.2Subdivision of Building Spaces - Smoke Barrier Construction
01 Jun 2024Inspection
01 Jun 2024Inspection
Observed inadequate personal hygiene for two residents, including overlong nails with brown material under the nails and unshaven facial hair.
45.21.2Activities of daily living
01 Jun 2024Inspection
01 Jun 2024Inspection
Found no deficiencies in emergency preparedness.
01 Apr 2024Complaint
01 Apr 2024Complaint
Found no deficiencies cited after two complaint investigations. The census was 54 residents of a 60-bed capacity.
01 Apr 2024Complaint
01 Apr 2024Complaint
Found no deficiencies related to quality of care or physical environment after two complaint investigations; census was 54 of 60 beds.
01 Sept 2023Complaint
01 Sept 2023Complaint
Found no deficiencies.
01 Sept 2023Complaint
01 Sept 2023Complaint
Found no deficiencies.
01 Aug 2023Revisit
01 Aug 2023Revisit
Determined that corrective measures were in place to address the deficiency and recommended placing back in compliance.
01 Aug 2023Revisit
01 Aug 2023Revisit
Confirmed compliance with applicable standards and recommended returning to compliant status.
01 Jul 2023Complaint
01 Jul 2023Complaint
Investigated a complaint and determined no deficiencies were cited.
01 Jun 2023Complaint
01 Jun 2023Complaint
Investigated a complaint and found an infection control breach where a towel that touched the floor was used to dry a resident after a bath, risking spread of infection.
48.58.1 Infection ControlInfection Control
01 Jun 2023Complaint
01 Jun 2023Complaint
Investigated a complaint about infection control and found a towel that touched the floor was used to dry a resident after a bath, risking infection.
CFR 483.80Infection Prevention & Control
01 Apr 2023Complaint
01 Apr 2023Complaint
Investigated a complaint alleging a resident was left wet, not clean, and not offered water. Determined no deficiencies were cited.
01 Apr 2023Complaint
01 Apr 2023Complaint
Found no deficiencies related to quality of care/treatment identified in the complaint investigation.
01 Mar 2023Complaint
01 Mar 2023Complaint
Investigated a complaint alleging neglect and resident rights; found no deficiencies from the complaint investigation but noted ongoing noncompliance due to deficiencies cited on the 2/9/23 annual survey.
01 Mar 2023Revisit
01 Mar 2023Revisit
Determined compliance was restored as of 03/10/2023 after a desk review.
01 Mar 2023Revisit
01 Mar 2023Revisit
Concluded corrective actions brought the entity back into compliance after review.
01 Mar 2023Revisit
01 Mar 2023Revisit
Confirmed continued compliance with applicable standards; no deficiencies identified.
01 Mar 2023Revisit
01 Mar 2023Revisit
Determined back in compliance with the Life Safety Code after review, with an effective date of 2023-03-22.
01 Mar 2023Complaint
01 Mar 2023Complaint
Investigated a complaint alleging neglect and resident rights; found no deficiencies from the complaint investigation, but noted ongoing noncompliance from a prior survey.
01 Mar 2023Revisit
01 Mar 2023Revisit
Found no deficiencies related to emergency preparedness. Requirements were met.
01 Mar 2023Revisit
01 Mar 2023Revisit
Confirmed compliance with the minimum standards after a desk review.
01 Feb 2023Inspection
01 Feb 2023Inspection
Investigated a complaint and found multiple deficiencies related to care planning, ADL care, pressure ulcer treatment, oxygen safety signage, and medication administration.
CFR 483.21(b) - Comprehensive Care PlansDevelop/Implement Comprehensive Care Plan
CFR 483.24(a)(2) - ADL Care Provided for Dependent ResidentsADL Care Provided for Dependent Residents
CFR 483.25(i) - Respiratory Care and TracheostomyRespiratory/Tracheostomy Care and Suctioning
CFR 483.45(f) - Medication ErrorsFree of Medication Error Rates 5 Percent or More
01 Feb 2023Complaint
01 Feb 2023Complaint
Investigated and found inadequate incontinent care for a resident dependent for toileting, with stool left in place and cleaning delayed after a bowel movement.
483.24(a)(2)ADL Care Provided for Dependent Residents
01 Feb 2023Inspection
01 Feb 2023Inspection
Found that fire drills for the 1st and 2nd shifts during the 3rd quarter of 2022 were not performed or documented.
NFPA 101, 19.7.1.2Fire drills
01 Feb 2023Inspection
01 Feb 2023Inspection
Investigated a pressure ulcer care issue; found that incontinent care after a bowel movement was not performed for one resident with a pressure wound, risking infection and delayed healing.
45.21.3Pressure sores
01 Feb 2023Complaint
01 Feb 2023Complaint
Identified inadequate incontinent care for a resident dependent for ADLs; a resident remained in a bowel movement for 30–40 minutes before cleanup, and staff failed to provide timely incontinent care.
45.21.2Activities of daily living
01 Feb 2023Inspection
01 Feb 2023Inspection
Found no deficiencies cited after a survey conducted February 15, 2023 regarding emergency preparedness.
01 Nov 2022Infection Control
01 Nov 2022Infection Control
Verified compliance with infection control requirements during a focused COVID-19 review.
01 Aug 2022Complaint
01 Aug 2022Complaint
Investigated a complaint and found no deficiencies cited. Concluded compliance with applicable minimum standards.
01 Aug 2022Complaint
01 Aug 2022Complaint
Investigated complaints and concluded there were no deficiencies cited. Determined compliance with Medicare and Medicaid participation requirements.
01 Jul 2022Complaint
01 Jul 2022Complaint
Found no deficiencies.
01 Apr 2022Infection Control
01 Apr 2022Infection Control
Found no deficiencies cited during a focused emergency preparedness survey.
01 Apr 2022Infection Control
01 Apr 2022Infection Control
Verified infection control compliance and confirmed implementation of CMS/CDC COVID-19 precautions during a focused review.
01 Mar 2022Complaint
01 Mar 2022Complaint
Found no deficiencies.
01 Mar 2022Complaint
01 Mar 2022Complaint
Concluded no deficiencies were found after investigation.
01 Oct 2021Complaint
01 Oct 2021Complaint
Determined compliance with the Covid-19 focused emergency preparedness requirements during a focused survey.
01 Oct 2021Infection Control
01 Oct 2021Infection Control
Found no deficiencies.
01 Oct 2021Complaint
01 Oct 2021Complaint
Found compliance with infection control requirements and no deficiencies were cited.
01 Oct 2021Complaint
01 Oct 2021Complaint
Found no deficiencies related to infection control or the complaint investigation.
01 Oct 2021Infection Control
01 Oct 2021Infection Control
Investigated a COVID-19 focused infection control survey and complaint; determined compliance with infection control practices and found no deficiencies.
01 Oct 2021Infection Control
01 Oct 2021Infection Control
Investigated a focused infection-control and complaint review; found no deficiencies cited.
01 Nov 2020Infection Control
01 Nov 2020Infection Control
Determined compliance with emergency preparedness requirements after a focused COVID-19 survey.
01 Nov 2020Infection Control
01 Nov 2020Infection Control
Found no deficiencies related to infection control during a focused review and complaint investigation.
01 Nov 2020Infection Control
01 Nov 2020Infection Control
Found no deficiencies related to infection control practices.
01 Aug 2020Infection Control
01 Aug 2020Infection Control
Verified compliance with emergency preparedness requirements during a focused COVID-19 review.
01 Aug 2020Infection Control
01 Aug 2020Infection Control
Found no deficiencies related to infection control during a COVID-19 focused review.
01 May 2020Infection Control
01 May 2020Infection Control
Concluded compliance with infection control regulations and practices after a Covid-19 focused review.
01 May 2020Infection Control
01 May 2020Infection Control
Found no deficiencies related to infection control; compliance with CMS and CDC infection control practices was confirmed.
01 Dec 2019Complaint
01 Dec 2019Complaint
Found no deficiencies after investigating a complaint about supplies and infection control.
01 Nov 2019Complaint
01 Nov 2019Complaint
Investigated a complaint and found no deficiencies.
01 Nov 2019Complaint
01 Nov 2019Complaint
Investigated the allegation of rape by a visitor; found no deficiencies and determined substantial compliance.
01 Aug 2019Inspection
01 Aug 2019Inspection
Identified multiple deficiencies related to transfers, care planning, skin care, oxygen management, pain management, and fire safety. Noted failures to notify representatives, implement care plans, follow wound care orders, and conduct proper fire drills.
CFR 483.15(c)(3)-(8)Notice Requirements Before Transfer/Discharge
CFR 483.21(b)Develop/Implement Comprehensive Care Plan
CFR 483.25Quality of Care
CFR 483.25(i)Respiratory/Tracheostomy Care and Suctioning
CFR 483.25(k)Pain Management
NFPA 101 19.7.1.2Fire Drills
01 Aug 2019Inspection
01 Aug 2019Inspection
Identified deficiencies in residents' rights related to providing prescribed medical care, including skin treatment and arthritis medication, and in maintaining oxygen equipment and following wound care orders.
45.17.2Residents' Rights
45.21.11Special needs
01 Apr 2019Complaint
01 Apr 2019Complaint
Investigated a complaint and found no deficiencies cited.
01 Feb 2019Complaint
01 Feb 2019Complaint
Found no deficiencies cited after the complaint investigation.
01 Sept 2018Inspection
01 Sept 2018Inspection
Identified deficiencies in residents' rights, special needs care, and food safety procedures.
45.17.2Residents' Rights
—Special Needs
—Safe Food Handling Procedures
01 Sept 2018Inspection
01 Sept 2018Inspection
Identified multiple deficiencies in informed consent, assessments, care planning, medication management, infection control, food safety, and life-safety practices.
CFR 483.10(c)(1)(4)(5)Right to be Informed/Make Treatment Decisions
CFR 483.20(g)Accuracy of Assessments
CFR 483.21(b)Develop/Implement Comprehensive Care Plan
CFR 483.21(b)(2)(i)-(iii)Care Plan Timing and Revision
CFR 483.25Quality of Care
CFR 483.25(d)(1)-(2)Free of Accident Hazards/Supervision/Devices
CFR 483.25(i)Respiratory/Tracheostomy Care and Suctioning
CFR 483.80(a)(1)(2)(4)(e)(f)Infection Prevention & Control
NFPA 101 19.2.2.2.5Patient Sleeping Room Doors
NFPA 101 19.2.3.1Means of Egress Capacity
NFPA 101 19.2.3.4Aisle, Corridor, or Ramp Width
01 Sept 2018Complaint
01 Sept 2018Complaint
Found no deficiencies. A complaint investigation was conducted.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Legacy Manor Nursing Care Center. The information above has not been verified or approved by the owner or operator. For exact information, please contact Legacy Manor Nursing Care Center directly. There is no cost for this service. We are compensated by the community you select.
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