Overall sentiment in the reviews is strongly polarized: a large number of families and residents describe Oasis Nursing & Rehab of Green Valley (formerly Delmar Gardens) as a compassionate, well-run facility that provides high-quality rehabilitation, active social programming, and daily care that feels like family. Those positive reviews consistently highlight caring nurses and CNAs, effective PT/OT leading to measurable improvement, an energetic activities department that organizes many events, and visible management engagement. Multiple reviewers named administrators and department leads (Candy, Brad, Kristy, Kathleen) as strengths; several described the facility as clean, spacious, and improved under new management. Positive reviewers also note good communication, responsive social work, assistance with admissions/insurance appeals, and pandemic-era practices (video calls, window visits) that preserved family contact. For many residents the facility delivers peace of mind, consistent 24/7 care, and a lively community atmosphere with meaningful socialization and amenities (therapy room remodel, ice cream parlor, day-spa elements).
Counterbalancing these favorable accounts is a notable cluster of very serious complaints. Several reviewers report alleged neglect with concrete harms: missed medications or incorrect administration, repeated pneumonias and infections, delayed diaper changes, long CNA response times, and failures to follow up after falls. A few reviews describe catastrophic outcomes — including claims that staff did not ensure a peaceful death or that family members found the care horrific — and one review alleges a rodent or waste problem. There are also repeated complaints about staffing instability, reliance on agency CNAs, and variability in clinical oversight (doctors or RNs not consistently present, communication by phone only). These issues produce a pattern where quality appears highly dependent on which staff members are on duty and which unit a resident is in. Families who experienced problems cite theft or missing belongings, unsafe roommate pairings (including verbal abuse from roommates), and administrative frustration: difficulty obtaining incident reports, perceived dishonesty in admissions/reconsideration decisions, and in one account, allegations of discriminatory admissions practices.
Several themes explain the mixed impressions. First, staff heterogeneity: many reviews praise individual caregivers, nurses, therapists, and activity staff by name and describe exceptional personal attention; others report rude, indifferent, or unprofessional staff and slow responses to call lights. Second, management and oversight appear to be a strong influence — reviewers who interact with engaged leaders report better communication and outcomes, while those who encountered disengaged administration report poor follow-up on incidents. Third, clinical and safety practices are inconsistent across shifts: while some residents receive skilled, well-documented rehab plans and timely nursing care (including insulin management), others report missed therapies, delayed medication administration, or inadequate surveillance leading to falls and ER visits. Finally, nonclinical concerns (facility age in parts, occasional maintenance problems, food quality variability) are present but are less frequent than the clinical/safety complaints.
For prospective residents and families this means due diligence is important. The facility shows real strengths in rehabilitation, activities, and the ability to create a warm community when staffing and management are functioning well. At the same time, the recurring and severe negative reports warrant direct questions during a tour: ask about current staffing levels and turnover, on-site medical coverage, CNA response times, medication administration verification processes, fall reporting procedures, roommate-matching policies, incident report access, handling of personal property, dietary oversight (dietitian availability), and recent quality/safety metrics or state surveys. Request references from current families in the same unit, and ask to meet the clinical coordinator, therapy leadership, and nursing supervisor. If end-of-life care or complex clinical needs are anticipated, get clear, written plans about how those needs will be met and escalated.
In summary, Oasis Nursing & Rehab of Green Valley receives many strong endorsements for compassionate staff, effective rehab, engaging activities, and a welcoming environment under attentive management; however, a significant minority of reviews allege neglect, medication and safety lapses, inconsistent staffing, and administrative opacity. The facility may deliver excellent care for many residents, but the variability in experiences suggests that the quality of care can depend heavily on staffing, unit, and timing. Families should weigh the positive reports of rehabilitation and community against the serious safety and communication concerns raised, and pursue targeted questions and evidence (staffing numbers, incident histories, references) before making placement decisions.
