Strong physical, occupational, and speech therapy programs
Engaging activities program (church services, bingo, yoga, crafts, farmer’s market)
Clean, bright common areas and preserved historic architecture
Private, spacious resident rooms with personalization
On-site amenities including a hair salon and outdoor gazebo/park
Supportive social work and discharge coordination
Responsive admissions and welcoming check-in process
Active dietary service and event-based dining programming
Prompt call responses and routine resident checks
Cons
Inconsistent cleanliness and sanitation practices across units
Staffing shortages leading to delays in bathing, mobilization, and activities
Medication-administration delays and pharmacy coordination gaps
Variable food quality and limited menu appeal
Laundry and personal-property management lapses
Inconsistent communication and care coordination from staff/management
Facility maintenance and equipment reliability issues (TVs, water flow, security)
Staff conduct and communication tone
Variable availability of rehabilitation services
Allegations of theft and financial misconduct
Summary of reviews
Foltsbrook Center Nursing and Rehabilitation elicits strongly mixed impressions. Many families and visitors highlight clear strengths: staff who are described as compassionate, attentive, and supportive; an active and well-regarded therapy program that includes physical, occupational, and speech therapy; and an activities program that offers spiritual services, games, yoga, crafts, and on-site events such as farmer’s-market days. Positive accounts also emphasize a pleasant, bright environment with preserved historic architecture, private and spacious resident rooms, on-site amenities (salon, gazebo/park), and a responsive admissions/check-in experience.
Clinical care observations are heterogeneous. Several families praised nursing staff, wound care, and successful therapy-driven discharges home, and social-work support and discharge coordination were cited as helpful. At the same time, recurring operational issues were noted: staffing shortages that reportedly cause delays in bathing, getting residents out of bed, and participation in activities; medication-timing and administration delays; and occasional gaps in rehabilitation availability. These operational inconsistencies appear to be a principal driver of divergent family experiences.
Dining and daily living received mixed comments. Some reviews praised dietary staff engagement and event-based meals, while others described unappealing menu choices and inconsistent meal quality. Laundry and personal-property management emerged as a recurring concern, including missing items and inconsistent linen handling. Facility maintenance items such as non-working TVs, low shower water pressure, and intermittent security-system challenges were described as affecting resident comfort and convenience.
Staff conduct and communication represent another important pattern. Many reports commend kind, personable employees and specific staff members by name for strong communication and responsiveness. Conversely, other accounts raise concerns about tone, unprofessional interactions, and lapses in frontline responsiveness. One review referenced alleged financial misconduct; this is a serious claim that families may wish to investigate further through facility administration or regulatory channels.
Taken together, the reviews suggest that Foltsbrook Center has substantive strengths in therapy, social services, activities, and in creating a welcoming physical environment, but that those strengths are accompanied by operational variability. Prospective residents and families should consider on-site visits focused on cleanliness standards, staffing levels on the unit(s) of interest, current therapy schedules, medication-management protocols, and documented procedures for property handling and incident reporting. Asking facility leadership about recent staffing improvements, maintenance plans, and any regulatory follow-up related to sanitation or the financial allegation would help clarify whether the operational concerns have been addressed.
Reviews written on Mirador
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Medicare Ratings
1·/ 5
Overall
Health Inspection
Staffing
Quality Measures
Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov
Location
Foltsbrook Center Nursing and Rehabilitation is located at 104 N Washington St, Herkimer, NY, 13350.
About Foltsbrook Center Nursing and Rehabilitation
Home Life at Folts Claxton is an assisted living facility located in the heart of Herkimer, New York. Designed to cater to the unique needs of seniors, this community offers a warm, supportive environment where residents can enjoy both assistance and independence. With a total capacity of 80 assisted living units, Home Life at Folts Claxton is able to serve a diverse population, ensuring personalized attention and care for each resident. The facility is dedicated to providing a comfortable, safe, and homelike atmosphere for seniors who are seeking both community and support.
Residents at Home Life at Folts Claxton benefit from a variety of amenities and services intended to enrich daily living. The community’s team is focused on making life easier, offering help with daily activities as needed while still encouraging seniors to maintain as much autonomy as possible. Meals are thoughtfully prepared to meet nutritional needs, and communal dining spaces create opportunities for residents to connect with friends and neighbors. The shared spaces are designed for socializing, recreation, and relaxation, featuring comfortable seating areas where residents can read, socialize, or simply unwind.
In addition to assistance with daily living, Home Life at Folts Claxton emphasizes the well-being and quality of life of each resident. The staff is attentive and strives to create a supportive community atmosphere. Cultural, recreational, and wellness programs are part of daily life, all tailored to enhance the body and mind. Whether residents are participating in an activity, enjoying the landscaped grounds, or simply spending quiet time in their rooms, they are supported in leading active, fulfilling lives. Home Life at Folts Claxton stands as a welcoming community where seniors can find both independence and the support they need, all in a caring and compassionate environment.
People often ask...
Foltsbrook Center Nursing and Rehabilitation offers independent living, assisted living, memory care, and skilled nursing.
There are 27 photos of Foltsbrook Center Nursing and Rehabilitation on Mirador.
Yes, Foltsbrook Center Nursing and Rehabilitation allows residents to age in place and adjust their level of care as needed.
The full address for this community is 104 N Washington St, Herkimer, NY 13350.
No, Foltsbrook Center Nursing and Rehabilitation does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In New York, the State Department of Health licenses adult care facilities and assisted living programs, posting relicensure surveys, complaint investigations, and inspections.
Identified 22 violations across admissions standards, resident protections, personnel, records and reports, and environmental standards during relicensure survey.
486.2 (j) (1-2)Inspection
487.4 (c)(11)(i)Admission standards
487.4 (c)(11)(vi)Admission standards
487.4 (m)Admission standards
487.5 (a) (3) (i)Resident protections
487.5 (a) (3) (x)Resident protections
487.5 (d) (1)Resident protections
487.7 (f) (5)Resident services
487.7 (f) (8)Resident services
487.7 (g) (1) (i)Resident services
487.7 (g) (1) (ii-xiv)Resident services
487.9 (c) (8)Personnel
487.9 (d) (3)Personnel
487.10 (c) (1-3)Records and reports
487.10 (d) (5)Records and reports
487.11 (f) (19)Environmental standards
487.11 (g)Environmental standards
487.11 (h) (5)Environmental standards
487.11 (i) ((4) (i),(Environmental standards
487.11 (j) (1-3)Environmental standards
487.11 (k) (1-3)Environmental standards
487.11 (k) (15)Environmental standards
10 Jun 2026Inspection
10 Jun 2026Inspection
Found a deficiency related to records and reports.
485.11 (b)Records and reports
16 Apr 2026Complaint
16 Apr 2026Complaint
Found no deficiencies. No violations were cited.
03 Apr 2026Complaint
03 Apr 2026Complaint
Found no deficiencies.
11 Mar 2026Complaint
11 Mar 2026Complaint
Found no deficiencies. No violations were cited.
03 Mar 2026Complaint
03 Mar 2026Complaint
Found no deficiencies.
27 Feb 2026Complaint
27 Feb 2026Complaint
Found no deficiencies.
05 Dec 2025Complaint
05 Dec 2025Complaint
Investigated a complaint and identified two violations related to resident protections and resident services. A plan to correct was approved.
487.5 (a) (3) (xi)Resident protections
487.7 (d) (1) (x)Resident services
06 Nov 2025Complaint
06 Nov 2025Complaint
Investigated a complaint and identified two violations related to resident protections and resident services.
487.5 (a) (3) (xi)Resident protections
487.7 (d) (1) (x)Resident services
05 Nov 2025Inspection
05 Nov 2025Inspection
Cited one violation; a plan of correction is under review.
486.2 (j) (1-2)Inspection
28 Oct 2025Inspection
28 Oct 2025Inspection
Identified one violation and placed a plan/notice of correction under review.
486.2 (j) (1-2)Inspection
23 Sept 2025Complaint
23 Sept 2025Complaint
Found no deficiencies. No violations were cited.
19 Sept 2025Follow-Up
19 Sept 2025Follow-Up
Identified 10 deficiencies and approved a plan of correction.
486.2 (j) (1-2)Inspection
487.7 (d) (1) (iv)Resident services
487.7 (f) (1-4)Resident services
487.7 (f) (5)Resident services
487.9 (c) (8)Personnel
487.11 (f) (19)Environmental standards
487.11 (h) (5)Environmental standards
487.11 (k) (1-3)Environmental standards
487.11 (k) (15)Environmental standards
487.11 (k) (16)Environmental standards
17 Sept 2025Complaint
17 Sept 2025Complaint
Found no deficiencies. No violations were cited.
12 Sept 2025Inspection
12 Sept 2025Inspection
Cited a deficiency related to records and reports.
487.10 (e) (1) (i)Records and reports
11 Sept 2025Complaint
11 Sept 2025Complaint
Confirmed no violations.
20 Aug 2025Follow-Up
20 Aug 2025Follow-Up
Identified ten violations and the authority approved steps to address them.
486.2 (j) (1-2)Inspection
487.7 (d) (1) (iv)Resident services
487.7 (f) (1-4)Resident services
487.7 (f) (5)Resident services
487.9 (c) (8)Personnel
487.11 (f) (19)Environmental standards
487.11 (h) (5)Environmental standards
487.11 (k) (1-3)Environmental standards
487.11 (k) (15)Environmental standards
487.11 (k) (16)Environmental standards
30 Jul 2025Complaint
30 Jul 2025Complaint
Investigated a complaint and found no violations.
08 Jul 2025Complaint
08 Jul 2025Complaint
Investigated and identified 21 deficiencies across operating certificates, resident protections, resident services, food service, personnel, records, environmental standards, and disaster planning.
485.5 (g)Operating certificates
486.5 (a) (4) (v)Civil penalties
487.5 (a) (3) (x)Resident protections
487.7 (d) (1) (iv)Resident services
487.7 (f) (1-4)Resident services
487.7 (f) (5)Resident services
487.7 (g) (1) (i)Resident services
487.7 (g) (1) (ii-xiv)Resident services
487.8 (d) (5-7)Food service
487.9 (c) (8)Personnel
487.10 (c) (1-3)Records and reports
487.11 (f) (19)Environmental standards
487.11 (h) (5)Environmental standards
487.11 (j) (1-3)Environmental standards
487.11 (k) (1-3)Environmental standards
487.11 (k) (15)Environmental standards
487.11 (k) (16)Environmental standards
487.12 (a-b)Disaster and emergency planning
487.12 (f)Disaster and emergency planning
487.12 (i)Disaster and emergency planning
487.12 (j)Disaster and emergency planning
23 Jun 2025Complaint
23 Jun 2025Complaint
Found no deficiencies.
10 Jun 2025Complaint
10 Jun 2025Complaint
Identified a deficiency related to resident services and approved a plan for correction.
487.7 (g) (1) (ii-xiv)Resident services
22 May 2025Complaint
22 May 2025Complaint
Identified 21 deficiencies across multiple regulatory areas; a plan for correction was approved.
485.5 (g)Operating certificates
486.5 (a) (4) (v)Civil penalties
487.5 (a) (3) (x)Resident protections
487.7 (d) (1) (iv)Resident services
487.7 (f) (1-4)Resident services
487.7 (f) (5)Resident services
487.7 (g) (1) (i)Resident services
487.7 (g) (1) (ii-xiv)Resident services
487.8 (d) (5-7)Food service
487.9 (c) (8)Personnel
487.10 (c) (1-3)Records and reports
487.11 (f) (19)Environmental standards
487.11 (h) (5)Environmental standards
487.11 (j) (1-3)Environmental standards
487.11 (k) (1-3)Environmental standards
487.11 (k) (15)Environmental standards
487.11 (k) (16)Environmental standards
487.12 (a-b)Disaster and emergency planning
487.12 (f)Disaster and emergency planning
487.12 (i)Disaster and emergency planning
487.12 (j)Disaster and emergency planning
26 Mar 2025Complaint
26 Mar 2025Complaint
Found no deficiencies.
06 Mar 2025Complaint
06 Mar 2025Complaint
Identified a deficiency in resident services and approved a plan of correction.
487.7 (g) (1) (ii-xiv)Resident services
28 Jan 2025Complaint
28 Jan 2025Complaint
Found no deficiencies.
10 Jan 2025Complaint
10 Jan 2025Complaint
Identified five deficiencies related to resident services and environmental standards.
487.7 (d) (1) (i)Resident services
487.7 (d) (11)Resident services
487.7 (f) (5)Resident services
487.7 (g) (1) (ii-xiv)Resident services
487.11 (k) (1-3)Environmental standards
09 Jan 2025Follow-Up
09 Jan 2025Follow-Up
Cited 24 violations across multiple areas.
402.4(a)(1)General requirements
402.4(b)(2)(iv)General requirements
487.4 (c)(11)(i)Admission standards
487.4 (m)Admission standards
487.6 (c) (2)Resident funds and valuables
487.6 (f) (1)Resident funds and valuables
487.7 (d) (1) (i)Resident services
487.7 (d) (11)Resident services
487.7 (f) (5)Resident services
487.7 (g) (1) (ii-xiv)Resident services
487.8 (e) (1)Food service
487.9 (c) (8)Personnel
487.10 (c) (1-3)Records and reports
487.10 (d) (1-2)Records and reports
487.10 (d) (5)Records and reports
487.11 (f) (19)Environmental standards
487.11 (h) (15)Environmental standards
487.11 (i) (1)Environmental standards
487.11 (k) (1-3)Environmental standards
487.11 (k) (15)Environmental standards
487.11 (k) (16)Environmental standards
487.12 (a-b)Disaster and emergency planning
487.12 (f)Disaster and emergency planning
487.12 (h)Disaster and emergency planning
13 Dec 2024Complaint
13 Dec 2024Complaint
Identified six violations related to admission standards, resident protections, and resident services.
487.4 (c) (5)Admission standards
487.4 (m)Admission standards
487.5 (a) (3) (xi)Resident protections
487.7 (d) (11)Resident services
487.7 (d) (12-13)Resident services
487.7 (g) (1) (ii-xiv)Resident services
18 Nov 2024Complaint
18 Nov 2024Complaint
Identified five deficiencies related to resident services and environmental standards; approved a plan of correction.
487.7 (d) (1) (i)Resident services
487.7 (d) (11)Resident services
487.7 (f) (5)Resident services
487.7 (g) (1) (ii-xiv)Resident services
487.11 (k) (1-3)Environmental standards
07 Nov 2024Follow-Up
07 Nov 2024Follow-Up
Identified 24 violations and approved a plan of correction.
402.4(a)(1)General requirements
402.4(b)(2)(iv)General requirements
487.4 (c)(11)(i)Admission standards
487.4 (m)Admission standards
487.6 (c) (2)Resident funds and valuables
487.6 (f) (1)Resident funds and valuables
487.7 (d) (1) (i)Resident services
487.7 (d) (11)Resident services
487.7 (f) (5)Resident services
487.7 (g) (1) (ii-xiv)Resident services
487.8 (e) (1)Food service
487.9 (c) (8)Personnel
487.10 (c) (1-3)Records and reports
487.10 (d) (1-2)Records and reports
487.10 (d) (5)Records and reports
487.11 (f) (19)Environmental standards
487.11 (h) (15)Environmental standards
487.11 (i) (1)Environmental standards
487.11 (k) (1-3)Environmental standards
487.11 (k) (15)Environmental standards
487.11 (k) (16)Environmental standards
487.12 (a-b)Disaster and emergency planning
487.12 (f)Disaster and emergency planning
487.12 (h)Disaster and emergency planning
30 Oct 2024Complaint
30 Oct 2024Complaint
Cited six deficiencies related to admission standards, resident protections, and resident services; a plan of correction was approved.
487.4 (c) (5)Admission standards
487.4 (m)Admission standards
487.5 (a) (3) (xi)Resident protections
487.7 (d) (11)Resident services
487.7 (d) (12-13)Resident services
487.7 (g) (1) (ii-xiv)Resident services
30 Sept 2024Complaint
30 Sept 2024Complaint
Found no deficiencies. No violations cited.
23 Sept 2024Complaint
23 Sept 2024Complaint
Cited one deficiency related to resident services.
487.7 (f) (5)Resident services
09 Sept 2024Complaint
09 Sept 2024Complaint
Found no deficiencies.
03 Sept 2024Complaint
03 Sept 2024Complaint
Found no deficiencies.
23 Aug 2024Complaint
23 Aug 2024Complaint
Found one violation related to resident services; a plan of correction was approved.
487.7 (f) (5)Resident services
06 Aug 2024Complaint
06 Aug 2024Complaint
Verified no deficiencies were found.
12 Jul 2024Complaint
12 Jul 2024Complaint
Identified one violation related to environmental standards.
487.11 (k) (1-3)Environmental standards
20 Jun 2024Complaint
20 Jun 2024Complaint
Identified 25 deficiencies. The deficiencies spanned admissions, resident protections, funds, services, food service, personnel, records, environmental standards, and disaster planning.
402.4(a)(1)General requirements
402.4(b)(2)(i)General requirements
402.5(c)Requirements before submitting a request for
402.7(a)(3)(i)Department criminal history review
487.4 (c)(11)(i)Admission standards
487.4 (k)Admission standards
487.4 (m)Admission standards
487.5 (d) (6)Resident protections
487.6 (a) (3)Resident funds and valuables
487.6 (c) (2)Resident funds and valuables
487.7 (f) (5)Resident services
487.7 (g) (1) (i)Resident services
487.8 (e) (1)Food service
487.9 (a) (3)Personnel
487.9 (a) (15)Personnel
487.10 (c) (1-3)Records and reports
487.10 (d) (1-2)Records and reports
487.11 (f) (17)Environmental standards
487.11 (f) (19)Environmental standards
487.11 (h) (11)Environmental standards
487.11 (k) (1-3)Environmental standards
487.11 (k) (13)Environmental standards
487.11 (k) (15)Environmental standards
487.12 (a-b)Disaster and emergency planning
487.12 (f)Disaster and emergency planning
14 Jun 2024Complaint
14 Jun 2024Complaint
Identified an environmental standards violation and approved a plan of correction.
487.11 (k) (1-3)Environmental standards
24 May 2024Complaint
24 May 2024Complaint
Cited 25 deficiencies across regulatory areas and approved a plan of correction.
402.4(a)(1)General requirements
402.4(b)(2)(i)General requirements
402.5(c)Requirements before submitting a request for
402.7(a)(3)(i)Department criminal history review
487.4 (c)(11)(i)Admission standards
487.4 (k)Admission standards
487.4 (m)Admission standards
487.5 (d) (6)Resident protections
487.6 (a) (3)Resident funds and valuables
487.6 (c) (2)Resident funds and valuables
487.7 (f) (5)Resident services
487.7 (g) (1) (i)Resident services
487.8 (e) (1)Food service
487.9 (a) (3)Personnel
487.9 (a) (15)Personnel
487.10 (c) (1-3)Records and reports
487.10 (d) (1-2)Records and reports
487.11 (f) (17)Environmental standards
487.11 (f) (19)Environmental standards
487.11 (h) (11)Environmental standards
487.11 (k) (1-3)Environmental standards
487.11 (k) (13)Environmental standards
487.11 (k) (15)Environmental standards
487.12 (a-b)Disaster and emergency planning
487.12 (f)Disaster and emergency planning
19 Apr 2024Complaint
19 Apr 2024Complaint
Found no deficiencies.
16 Apr 2024Complaint
16 Apr 2024Complaint
Found no deficiencies.
12 Apr 2024Complaint
12 Apr 2024Complaint
Found no deficiencies. No violations were cited.
08 Apr 2024Complaint
08 Apr 2024Complaint
Found no deficiencies after the complaint survey.
03 Apr 2024Complaint
03 Apr 2024Complaint
Found no deficiencies.
12 Mar 2024Complaint
12 Mar 2024Complaint
Investigated the complaint survey and found no deficiencies. No violations were cited.
26 Jan 2024Follow-Up
26 Jan 2024Follow-Up
Investigated a complaint and identified a deficiency related to resident services; a plan/notice of correction was approved.
487.7 (f) (5)Resident services
08 Jan 2024Complaint
08 Jan 2024Complaint
Found no deficiencies.
18 Dec 2023Follow-Up
18 Dec 2023Follow-Up
Investigated a complaint and found one deficiency related to resident services.
487.7 (f) (5)Resident services
14 Nov 2023Complaint
14 Nov 2023Complaint
Identified one violation related to records and reports.
487.10 (e) (2)Records and reports
13 Nov 2023Complaint
13 Nov 2023Complaint
Identified one violation related to records and reports.
12 Oct 2023Complaint
12 Oct 2023Complaint
Found no deficiencies. No violations were cited.
25 Sept 2023Complaint
25 Sept 2023Complaint
Investigated a complaint and identified one deficiency related to resident services; a plan of correction was approved.
487.7 (d) (1) (i)Resident services
31 Aug 2023Complaint
31 Aug 2023Complaint
Identified one deficiency related to resident services.
487.7 (d) (1) (i)Resident services
28 Aug 2023Complaint
28 Aug 2023Complaint
Identified fourteen deficiencies across admission standards, resident funds, resident services, food service, personnel, environmental standards, and disaster planning.
487.4 (a)Admission standards
487.6 (c) (12)Resident funds and valuables
487.7 (d) (1) (i)Resident services
487.7 (d) (12-13)Resident services
487.7 (f) (5)Resident services
487.7 (f) (11) (iii)Resident services
487.7 (g) (1) (ii-xiv)Resident services
487.8 (d) (1-2)Food service
487.9 (a) (3)Personnel
487.9 (a) (15)Personnel
487.11 (f) (19)Environmental standards
487.11 (k) (1-3)Environmental standards
487.12 (a-b)Disaster and emergency planning
487.12 (f)Disaster and emergency planning
28 Jun 2023Complaint
28 Jun 2023Complaint
Investigated a complaint and identified fourteen deficiencies across admission, resident funds, services, food, personnel, environmental standards, and disaster planning.
487.4 (a)Admission standards
487.6 (c) (12)Resident funds and valuables
487.7 (d) (1) (i)Resident services
487.7 (d) (12-13)Resident services
487.7 (f) (5)Resident services
487.7 (f) (11) (iii)Resident services
487.7 (g) (1) (ii-xiv)Resident services
487.8 (d) (1-2)Food service
487.9 (a) (3)Personnel
487.9 (a) (15)Personnel
487.11 (f) (19)Environmental standards
487.11 (k) (1-3)Environmental standards
487.12 (a-b)Disaster and emergency planning
487.12 (f)Disaster and emergency planning
01 Jun 2023Complaint
01 Jun 2023Complaint
Found no deficiencies.
23 May 2023Complaint
23 May 2023Complaint
Investigated the complaint and found no deficiencies.
01 Aug 2022Complaint
01 Aug 2022Complaint
Found no deficiencies.
15 Apr 2022Inspection
15 Apr 2022Inspection
Found one violation related to transitional adult homes; a plan of correction was approved.
487.13 (c)Transitional adult homes
29 Mar 2022Complaint
29 Mar 2022Complaint
Found no deficiencies. No violations were cited.
27 Jan 2022Inspection
27 Jan 2022Inspection
Found a deficiency related to resident services; a plan of correction was approved.
487.7 (d) (1) (v)Resident services
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