Willow Creek

    4040 Union Hill Rd, Hinsdale, NY 14743
    • Independent Living
    • Assisted Living

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    Reviews

    1.67·(3)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.5
    • Staff

      1.5
    • Meals

      1.7
    • Amenities

      1.7
    • Value

      1.7

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    Location

    Map showing location of Willow Creek

    Willow Creek is located at 4040 Union Hill Rd, Hinsdale, NY, 14743.

    About Willow Creek

    Willow Creek is a care facility that serves both seniors and adults with developmental disabilities, and folks living there can get help with daily activities, including nursing staff to help manage medicines and blood sugar if someone has diabetes, which is good because sometimes that can be tricky to handle without support, and what's nice is they have physical therapy and rehabilitation right on site, so residents don't need to go elsewhere for treatments like massage therapy, orthopedic physiotherapy, concussion rehab, or even return to sports programs, plus they offer things like dry needling, acupuncture, custom knee braces, and programs for frozen shoulder or hip and knee arthritis, and those services really do cover a lot of ground, with therapists and a nutrition specialist around, on top of their occupational therapy and wellness programs. The facility also provides adult day programs, adult education, assistive technology, and special support for those with developmental disabilities all in one place, and they have semi-private rooms, wheelchair-accessible showers, memory care with secure wandering prevention systems, and licensed communities that house up to either 96 or 120 residents, depending on the building, with respite care for short-term stays. People can expect wholesome meals each day that can be adjusted for diet needs, staff provide housekeeping and personal care, and there are organized social events, outings, field trips, and different entertainment choices to help keep life interesting, and for folks who need it, there are monitoring services for medicine reminders, visiting podiatrists for foot health, and even transportation for an extra cost, plus parking for those who drive. Willow Creek stands as a stand-alone building, with some updated and renovated spaces, and it's got special safety features like high-tech wander guards, so people with memory loss are safe, and there's always trained staff to handle meds, give injectables like insulin, and help out with pretty much any daily need that might pop up. And they also have a medical library, news feed, blog, FAQ, and a referral form to keep folks and families connected and informed, and really, with their dedicated programs, amenities, wellness options, and a wide range of supportive features, Willow Creek offers many layers of care for different needs all in one community.

    People often ask...

    Willow Creek offers independent living and assisted living.

    The full address for this community is 4040 Union Hill Rd, Hinsdale, NY 14743.

    No, Willow Creek does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In New York, the State Department of Health licenses adult care facilities and assisted living programs, posting relicensure surveys, complaint investigations, and inspections.

    License number15379
    Facility typeAdult Home
    Capacity32 residents
    LicenseeUnderwood Gardens, LLC
    EffectiveDecember 19th, 2022
    View the official license record

    Inspection Reports

    11

    Reports

    27

    Citations

    8

    Complaints

    5

    Years

    12 Sept 2025Inspection
    Found no deficiencies.
    26 Feb 2025Complaint
    Identified six violations and approved a plan to correct.
    • 485.5 (f)Operating certificates
    • 487.7 (d) (1) (x)Resident services
    • 487.7 (d) (6) (iii)Resident services
    • 487.7 (g) (1) (ii-xiv)Resident services
    • 487.10 (c) (1-3)Records and reports
    • 494.4 (a)Admission and retention standards
    26 Nov 2024Complaint
    Cited four violations and approved a plan of correction.
    • 487.7 (d) (6) (ii)Resident services
    • 487.7 (f) (5)Resident services
    • 487.7 (f) (11) (iii)Resident services
    • 487.7 (g) (1) (ii-xiv)Resident services
    25 Mar 2024Complaint
    Investigated seven deficiencies related to admission standards, resident services, and records. The findings indicated regulatory noncompliance.
    • 487.4 (h)(1)Admission standards
    • 487.4 (i)Admission standards
    • 487.7 (d) (1) (x)Resident services
    • 487.7 (e) (9)Resident services
    • 487.7 (g) (1) (ii-xiv)Resident services
    • 487.10 (c) (1-3)Records and reports
    • 494.4 (k)Admission and retention standards
    20 Oct 2023Complaint
    Investigated a complaint and identified one deficiency related to resident services.
    • 487.7 (d) (4)Resident services
    16 Aug 2023Complaint
    Identified two violations related to resident services and approved a plan to correct them.
    • 487.7 (d) (1) (i)Resident services
    • 487.7 (g) (1) (ii-xiv)Resident services
    13 Feb 2023Inspection
    Identified 1 environmental standards violation.
    • 487.11 (b) (1-2)Environmental standards
    01 Nov 2022Inspection
    Identified one deficiency related to records and reports.
    • 487.10 (e) (2)Records and reports
    13 May 2022Complaint
    Found two deficiencies related to resident services.
    • 487.7 (f) (5)Resident services
    • 487.7 (g) (1) (ii-xiv)Resident services
    20 Apr 2022Complaint
    Investigated a complaint and identified three deficiencies related to general requirements, resident services, and records.
    • 402.4(b)(2)(i)General requirements
    • 487.7 (d) (12-13)Resident services
    • 487.10 (c) (1-3)Records and reports
    17 Sept 2021Complaint
    Found no deficiencies. No violations were cited.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Willow Creek. The information above has not been verified or approved by the owner or operator. For exact information, please contact Willow Creek directly. There is no cost for this service. We are compensated by the community you select.

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