Experiences at Susquehanna Nursing & Rehabilitation Center vary considerably. Positive accounts describe effective physical and occupational therapy, supportive caregivers, and successful rehabilitation, including strength-building and walking practice. Some families also valued staff who were attentive to individual needs, activities and outings, help arranging a transition after rehabilitation, and follow-up from a social worker. Other accounts, however, describe substantial and recurring concerns about day-to-day care, making the overall picture inconsistent.
Care concerns include delays in responding to call bells and requests for toileting or pain relief, as well as inconsistent medication administration, clinical monitoring, and follow-through on outside medical instructions. Families also describe gaps in bathing, grooming, incontinence care, wound care, and linen changes. Several accounts raise concerns about changes in residents’ health, appetite, and fluid intake, and about communication with families when needs or symptoms arise. Some describe serious clinical deterioration and end-of-life care concerns; these individual accounts do not establish clinical causation. Rehabilitation is a notable strength in a number of accounts, but others describe limited therapy or inconsistent implementation of care plans.
Dining feedback is mixed but leans negative: some people found meals wholesome or acceptable, while others described food as cold or unappealing and raised concerns about whether residents received help eating or meals consistent with their needs. Activities are also described inconsistently. Some families praised activities, outings, and individualized encouragement, while others reported few options, limited communal space, or little resident engagement. Facility comments range from clean and comfortable to concerns about room cleanliness, sanitation, odors, dated interiors, and limited room amenities. Laundry and tracking of clothing and other personal belongings are additional recurring concerns.
Staff experiences differ by person and unit. Some residents and families praise particular aides, nurses, and therapists for being helpful and personable; others describe an understaffed environment, changing direct-care assignments, gaps in training, and concerns about communication tone. Management and administrative feedback includes concerns about complaint follow-up, family updates, discharge planning, and billing or financial communication. Taken together, the reviews suggest that staffing, supervision, consistency of clinical follow-through, and communication are important areas for families to examine closely, while rehabilitation and individual staff relationships are described as meaningful strengths in some stays.
