Overall sentiment in these reviews is mixed but strongly polarized: a substantial number of families and residents praise Liberty Commons Nursing & Rehab Center for outstanding rehabilitation services (PT/OT), compassionate individual caregivers, and successful short-term rehab outcomes, while a significant minority report serious safety, neglect, and management problems. The most consistent positive theme is rehabilitation excellence — physical and occupational therapy teams are repeatedly described as "top-notch," "unbelievable," and responsible for measurable functional gains that allowed residents to return home. Many reviewers single out therapists (and sometimes kitchen staff or individual nurses/CNAs) who provided attentive, motivating, and clinically effective care. Positive accounts also emphasize compassionate hospice care, effective wound care and pain management in certain cases, friendly receptionists, accommodating social workers, and a clean, welcoming dining/activity environment for some residents.
However, recurring negative themes raise safety and quality-of-care concerns. Multiple reviews describe neglectful or unsafe situations: residents reportedly left on the floor for extended periods, dehydration or inadequate feeding, delayed or denied pain medications, progression to serious infections (including septic episodes), unexplained bruises, and bedsores. These are not isolated, one-off criticisms — various accounts attribute such outcomes to inconsistent staff training, inattentive CNAs, and inadequate supervision. Several reviewers specifically noted a troubling variability: while some nurses and CNAs are lauded as "angels" or "wonderful," others are labeled unprofessional, "mouthy," or seemingly uneducated. Weekend staffing shortages were mentioned as contributing to gaps in care.
Administration, communication, and care coordination emerge as another clear pattern of concern. Many family members report difficulty getting timely callbacks, brusque or unhelpful admissions staff, and poor communication about clinical changes or incidents. Some reviewers felt leadership failed to coordinate care effectively across nursing, therapy, and medical providers — examples include not meeting with physicians, delayed deep-cleaning after an outbreak, and inconsistent follow-up after adverse events. Several reviews also expressed frustration about value for money, citing pricing concerns when food quality or services did not meet expectations.
Facility condition and housekeeping feedback is mixed. Dozens of reviewers praised cleanliness, neat rooms, and well-maintained dining areas, while others reported pervasive odors (urine/feces), soiled towels and sheets, trash or linens left on floors, and an overall older building in need of repairs. These differences may reflect variable unit-level housekeeping performance or episodic problems (for example, outbreak-related cleaning delays were specifically mentioned).
Food and dining receive polarized feedback. Some families and residents described meals as "delicious," "amazing," and appreciated in-room dining options and attractive dining spaces. Contrastingly, several reviewers called the food "horrible" and questioned meal quality relative to cost. This split suggests inconsistent dining experiences across shifts or dietary needs, or that meal satisfaction varies significantly by individual taste and expectations.
Infection control and COVID-related issues are notable. A number of reviews reference a COVID outbreak, delays in deep cleaning, and staff not properly masked. Some families felt infection-control protocols and quarantine decisions were mismanaged (one reviewer alleges a resident was sent home while COVID-positive). These issues heightened families' concerns about safety and oversight during the pandemic.
Staff professionalism and interpersonal skills vary widely in the reviews. Many entries praise specific individuals for kindness, patience, and exemplary service (receptionists, bus drivers, social workers, and frontline therapists). Simultaneously, there are repeated comments about unprofessional CNAs, rude interactions, and staff who lack respectful boundaries or proper verbal skills. This suggests an inconsistent culture or uneven training and supervision across employees and shifts.
Taken together, the pattern indicates Liberty Commons can provide excellent rehabilitative and, in many cases, compassionate nursing care — especially where dedicated therapy teams, attentive nurses, and engaged support staff are present. At the same time, there are credible and concerning reports of episodic neglect, safety lapses, communication failures, and variable cleanliness and food services. For prospective families: the facility may be an excellent choice for people prioritizing short-term rehab and strong PT/OT support, but it would be prudent to ask direct questions about weekend staffing, wound-care protocols, physician involvement, infection-control practices, and staff supervision. Observing specific units, checking recent inspection reports, and seeking references about leadership responsiveness may help assess whether the positive experiences or the negative patterns are more likely to apply to a prospective resident.
