Overall sentiment in the reviews for Kenansville Rehabilitation and Healthcare Center is highly mixed and often polarized. A large portion of reviewers report very positive experiences centered on the quality of therapy, compassion of direct care staff, and successful short-term rehabilitation outcomes. These reviewers frequently praise physical and occupational therapy teams for helping residents regain function and return home, highlight staff members by name (including Tameka, Emily, Jessica, Kesha, Cathy, Sharon, and Judy), and describe the facility as having a home-like, small-community feel with engaging activities. Many accounts describe caregivers as attentive, responsive, and going beyond expectations; administrative and therapy staff are repeatedly credited with offering helpful guidance to families. For those who experienced positive stays, housekeeping, laundry, and kitchen staff are often noted as thorough and caring, and the activities program is described as energetic and confidence-building.
Despite those strong positives, a substantial and troubling pattern of negative reports appears repeatedly and cannot be ignored. Several reviewers describe serious lapses in basic care and safety: unsanitary rooms on return admissions (towels left in bathrooms, hair buildup), missing bedrails, multiple falls, and belongings reported missing or stolen. Wound care is a notable area of inconsistency — while at least one reviewer praises a wound care nurse (Cathy), others report inadequate wound treatment, skin redness and irritation, and lack of barrier creams. There are explicit reports of dehydration and urinary tract infection leading to hospitalization, as well as accounts of residents being left unattended and not fed. These concerns are frequently tied to understaffing and staffing inconsistency, which reviewers identify as a root cause of neglectful care and delayed assistance.
Management, communication, and culture emerge as mixed themes. Several reviewers commend administrators and some nursing staff for being courteous, responsive, and effective at coordinating care; some families felt informed and personally attended to. Conversely, other reviewers allege poor communication, rude or misleading nursing staff, false reporting to the Director of Nursing (DON), and a rude DON, suggesting variable leadership and potential internal staff conflict. There are also allegations of staff infighting and management failures; some reviewers explicitly state they filed formal complaints, transferred loved ones out, or would not recommend the facility for long-term or bedbound care. The variability between stays — where a first stay may be very positive but a subsequent stay is problematic — suggests inconsistency in standards and reliability over time.
The physical environment and amenities show similar contradictions. Multiple reviewers describe the facility as homey and pleasant, with outdoor/porch access and a small community charm; others say it is outdated, in need of repair, has old equipment, and sometimes smells bad. Dining feedback is likewise split: some residents appreciated the food and gained weight, while others complained of poor meals or residents not being fed. Activities are one of the more consistently positive areas, with staff like Judy and the activities team repeatedly credited for keeping residents engaged, entertained, and mentally stimulated.
Taken together, the reviews indicate that Kenansville Rehabilitation and Healthcare Center can deliver excellent short-term, therapy-focused care and has many compassionate, dedicated frontline staff. However, there are recurring and serious concerns about consistency — especially related to cleanliness, wound care, safety equipment, staffing levels, and management practices — that have led to neglect, hospitalizations, transfers out, and formal complaints in some cases. The facility appears to be a reasonable choice for short-term skilled rehabilitation when therapy teams and certain caregivers are involved, but families should be cautious about relying on it for long-term or bedbound care without close oversight. Prospective residents and families would be advised to ask specific questions about current staffing levels, wound care protocols, infection control and housekeeping procedures, and to request to meet the therapy and nursing leadership before committing. Visiting during different shifts and talking with both staff and current families can help identify whether the positive aspects reported by many are consistently present for an individual’s planned course of care.
