Overall sentiment across these reviews is mixed but leans positive with notable and repeated praise for the people delivering care. Most reviewers highlight compassionate, friendly, and attentive staff—nurses, CNAs, and specific employees named for excellent service. Rehabilitation and physical therapy are frequently mentioned as knowledgeable and effective, and reviewers report that the facility provides high-quality medical and long-term care, including specialized Alzheimer’s care. Multiple accounts describe staff who go out of their way to comfort residents, facilitate visits (including window visits), provide accommodations (chairs, umbrellas), and allow families to maintain communication. Many families reported peace of mind when living at a distance because of perceived teamwork, responsiveness, and empathy from management and direct-care staff.
Facility condition and services receive generally favorable remarks with consistent notes that the building is older but clean, bright, and well-maintained. Dining is described positively by several reviewers and there are regular activities (cards, bingo, holiday events) that engage residents. Infection-control practices and protective measures were observed and appreciated during at least one account (hand sanitizers, temperature checks). Overall, reviewers characterize the facility as functional, caring, and providing rehabilitation services that lead to good outcomes for many residents.
Despite these strengths, there are significant and recurring concerns that temper the positive reports. Several reviewers reported a noticeable urine odor in parts of the facility, which undermines the otherwise-clean descriptions and suggests lapses in housekeeping or resident incontinence management in some areas. The age and aesthetics of the building are also noted—"not very attractive"—even though maintenance keeps it functional. More concerning are safety and consistency issues: a small but serious subset of reviews describe falls, ER visits, and at least one catastrophic incident where an emergency buzzer allegedly did not function, staff were reportedly unavailable (in a meeting or front office not responding), and a patient suffered fractures and later died. These accounts describe neglect and unresponsive staff in emergency moments and raise red flags about fall prevention, emergency response procedures, and staffing coverage during critical times.
There is also variability in reviewer experiences: while many call the care "top-notch" or "superior to local nursing homes," others report neglect and advise avoiding the facility. This inconsistency suggests that quality may depend on shift, specific staff members, or unit-level management. Management responsiveness is praised in multiple reviews, indicating proactive leadership in many cases, but other reviews contradict that with reports of unresponsive front-desk staff or lapses in supervision. Individual staff members are singled out positively several times (examples include Cassandra and Crystal Frink), which implies that strong personnel can make a substantial difference to families’ perceptions.
In summary, Premier Living & Rehab Center appears to provide compassionate, competent care for many residents, with particular strengths in rehabilitation, Alzheimer’s care, and interpersonal staff conduct. The facility is generally clean and active with meaningful programming. However, persistent and serious concerns about safety events, inconsistent responsiveness, and localized sanitation/odor problems are present in the reviews and should not be overlooked. Prospective families should weigh the frequent reports of empathetic, high-quality caregiving against documented reports of falls, emergency-response failures, and occasional neglect. When considering this facility, asking specific questions about fall-prevention protocols, emergency buzzer testing and response times, staffing levels and shift coverage, housekeeping routines for incontinence management, and recent incident reports would be prudent to clarify how widespread and current the negative issues are versus isolated historical events.
