I moved my parent into the memory care unit and couldn't be happier - the staff are warm, knowledgeable and truly caring, the apartment and common areas are clean and welcoming, and the campus feels safe. Meals (especially breakfast) are fresh and well-done, there are lots of activities and easy transportation to doctors and shopping, and my parent's mood noticeably improved after moving in. I'm grateful for the smooth transition, excellent engagement from staff, and would recommend this community for its strong sense of family and attentive care.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
Schedule a Tour
Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Hospice waiver
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Dementia waiver
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.17·(168)
Overall rating
5
4
3
2
1
Care
4.2
Staff
4.4
Meals
3.3
Amenities
3.7
Value
3.1
Pros
Friendly, attentive frontline staff
Strong memory-care activities leadership
Engaging and varied activities program
Chef-prepared meals with multiple choices
Housekeeping and laundry services
Independent Plus support program (meals, cleaning, aide hours)
Transportation for medical appointments and shopping
Well-maintained grounds and attractive outdoor spaces
Private apartments with full kitchens available
Social and recreational spaces (game room, piano, pool table)
Pet-friendly accommodations and dog-assistance
On-site therapy and periodic physician visits
Flat-rate utilities included
Weekly social events and off-site outings
Responsive maintenance in many instances
Cons
Inconsistent meal quality and service model
Variable sanitation and unit cleanliness
Pest-control concerns in some apartments
Inconsistent staffing levels and responsiveness
Communication and administrative responsiveness gaps
Maintenance delays and incomplete repairs
Billing transparency and unexpected fee increases
Service reductions following management/ownership changes
Medication-management and clinical-communication gaps
Safety and resident-monitoring process gaps
Accessibility and dining logistics challenges for mobility-limited residents
High variability in building age and room sizes
Summary of reviews
Truewood by Merrill, New Bern, elicits a mixed but consistent pattern: strong direct-care relationships and an active social program alongside operational and management inconsistencies that families should evaluate during a tour.
Care quality and staff: The facility receives frequent praise for its frontline caregivers and activities staff. Many families describe staff as friendly, personable, and attentive; several noted particular activities leaders in memory care as having a positive impact on resident mood and engagement. At the same time, reviewers indicate variability in clinical processes: concerns include medication-management communication gaps, uneven responsiveness during incidents (for example, delayed discovery or follow-up after a fall), and occasional allegations of improper handling of personal items or billing disputes. These items suggest you should confirm current staffing ratios, clinical oversight protocols, and safeguards for resident belongings and finances when evaluating the community.
Dining: Dining is a polarizing area. The presence of an on-site chef, multiple menu choices, and family-style events are cited as strengths; many residents enjoy the food, salad bars, and regular meal service. Conversely, there is a recurring theme of inconsistent food quality and presentation, occasional high-sodium preparation, and shifts between table service and self-serve/packaged meals. There are also references to a health-inspection grade (B) and isolated reports of improperly prepared dishes. Prospective residents should ask about the current dining model, sample meals, and review recent health-inspection outcomes.
Activities and social life: Activity offerings are a clear strength. The community supports a broad calendar — movie nights, live music, games, fitness classes, outings, and holiday events — and reviewers frequently credit staff for keeping residents active and socially engaged. For more mobile residents some reviewers felt the activity mix could be broader; for families with specific interests it is worth reviewing the activity calendar and transportation schedule.
Facilities and maintenance: Grounds and common areas receive consistent positive remarks — landscaped gardens, courtyards, and welcoming common rooms are often highlighted. Apartment options range from smaller, older units to larger two-bedroom layouts with full kitchens. Maintenance responsiveness appears mixed: many reviewers praise quick fixes and helpful maintenance staff, while others report delayed or incomplete repairs, ceiling or water-damage remediation issues, mold or flooding events in individual units, and creaky/aged building elements. Ask for recent capital-improvement plans and average turnaround times for maintenance requests.
Management, policies, and billing: Several reviewers note a change in ownership/management and associate that change with service reductions, higher fees, and altered program offerings. Common administrative concerns include reduced included services, surprise fee increases, limited transparency around charges, and slower administrative communication. A few reviewers raised severe concerns — including allegations about theft and aggressive collection attempts — which should prompt prospective families to request a clear copy of contract terms, fee schedules, and the community’s grievance and incident-reporting procedures.
Notable patterns and recommendations: Overall, the strongest, most consistent asset is the community’s staff and activity program; the most consistent areas of variability are dining quality, unit-level sanitation/pest control, maintenance responsiveness, and administrative transparency. When considering Truewood by Merrill, New Bern, families should (1) meet direct-care and activities staff, (2) sample meals and review recent kitchen inspection results, (3) review current staffing levels and emergency/monitoring protocols, (4) inspect specific units for cleanliness and signs of water damage or pests, and (5) obtain written, up-to-date fee schedules and a clear list of included services. These targeted questions will help clarify whether the facility’s strong social environment and staff strengths align with an individual resident’s clinical and logistical needs.
Reviews written on Mirador
We have no reviews to show about Truewood by Merrill, New Bern.
Help other families by writing a review about your experience with this community.
Location
Truewood by Merrill, New Bern is located at 2701 Amhurst Blvd, New Bern, NC, 28562.
About Truewood by Merrill, New Bern
Truewood by Merrill, New Bern sits as a single-story senior living community that offers a range of care options including independent living, assisted living, and memory care, so folks can choose what fits their needs best, and with its family-owned background, there's a bit more of a connected feel to the place. Residents can live in private studio, one-bedroom, or two-bedroom apartments, and the floor plans span a good range of sizes, from 168 sq. ft. up to 680 sq. ft., which means people have a choice for how much space they want or need, and when help is needed, staff provides 24-hour support along with weekly housekeeping and scheduled transportation for appointments or shopping. The community welcomes pets, and with outdoor features like a shuffleboard and horseshoe court, a putting green, gardens, sidewalks, fountains, and colorful trees, there are simple ways to spend time outside or take a stroll for some fresh air. The clubhouse, cafe/bistro, computer room, library, beauty salon, barber shop, gym, and theater all give places to gather or do activities, and the calendar stays full with events meant to be social, educational, or just plain fun, so folks can shop, dine, enjoy parks, or play games without having to travel far.
The Truewood Dining Program is run by a culinary team and gives residents restaurant-style, cooked-to-order meals that are fresh, healthy, and able to fit different diets, and there's a private dining room for special occasions or quieter meals. People who need help with daily tasks get that from the assisted living services, with staff ready to assist with things like bathing, dressing, or medication, and for those living with dementia or Alzheimer's, the Inspire Connection Memory Care program brings specialized care using a Montessori approach, which helps people feel they belong and gives structure so they can be engaged, safe, and as independent as possible. The memory care area is enclosed for safety, set up to lessen confusion, and offers programs like reminiscence therapy. Residents can use a call system for emergencies, and apartments include wheelchair accessible showers, so mobility is taken into account.
Truewood by Merrill, New Bern focuses on letting folks keep their independence as much as possible, but they adjust as needs change and can provide a higher level of care if health situations shift, with their licenses HAL-025-040 and HAL-025-041 backing that up. The atmosphere aims for comfort and confidence, with a community spirit shown through group activities, community events, and supportive staff with professional training. There's parking for residents, and transportation can be arranged for getting to stores, golf, or appointments. The whole place is designed to help people keep up friendships, maintain choice, and find purpose, so while it's not fancy or overly luxurious, it is practical, straightforward, and hopes to give seniors and their families a sense of security and peace of mind.
About Merrill Gardens
Truewood by Merrill, New Bern is managed by Merrill Gardens.
Founded in 1993 with a single community in Seattle, Merrill Gardens has grown into one of the nation's most respected senior living providers, operating 65 communities across 17 states. As a fifth-generation family-owned company with roots extending back to the 1890s, Merrill Gardens is headquartered in Seattle, Washington, and maintains the values of integrity, compassion, and excellence that have defined the Merrill family for generations. The company has expanded strategically through both organic growth and selective acquisitions, recently adding five new communities in 2024 including locations in South Carolina, Missouri, and Oregon, while maintaining its commitment to quality over quantity in expansion decisions.
Merrill Gardens offers a comprehensive continuum of senior living services including independent living, assisted living, and specialized memory care programs. Their innovative Anytime Dining program provides restaurant-style meals seven days a week, while their assisted living services include personalized care plans covering bathing, dressing, medication management, and safety checks. The company's memory care communities utilize a Montessori approach designed specifically for residents with Alzheimer's and dementia, creating environments that promote independence and well-being. Through their Inspire Connection program, Merrill Gardens focuses on connection and community, ensuring residents can engage in meaningful activities that bring a sense of belonging and purpose to their daily lives.
The company's philosophy centers on their "Yes You Can" mentality, believing that life should be defined by possibilities rather than limitations. Merrill Gardens emphasizes person-centered care that celebrates each resident as a whole person, honoring their individuality and supporting their ability to make their own decisions. As innovators in the industry, they invest in technology and data-driven operations to enhance resident care while maintaining the personal touch that comes from their family-owned heritage. Their approach focuses on treating residents like family, with staff who are passionate about senior care rather than simply collecting a paycheck, creating environments where residents can live their fullest lives.
Merrill Gardens has earned significant recognition for their excellence, including being ranked #6 in the nation by Fortune Magazine as a Best Workplace in Aging Services and receiving Great Place to Work certification for three consecutive years. The company has been honored as Family Business of the Year by both the Puget Sound Business Journal and Seattle Business Magazine, recognizing their longevity, community commitment, and long-term vision. With over 2,500 reviews averaging 4.4 out of 5 stars, multiple communities have received Best of Senior Living Awards, demonstrating their consistent delivery of high-quality care and services. Their commitment to innovation and excellence has established Merrill Gardens as a leader in the senior living industry, with a satisfaction guarantee that reflects their confidence in providing exceptional lifestyle experiences for seniors and their families.
People often ask...
Truewood by Merrill, New Bern offers competitive pricing, with rates starting at a cost of $4,644 per month.
Truewood by Merrill, New Bern offers independent living, assisted living, and memory care.
There are 57 photos of Truewood by Merrill, New Bern on Mirador.
Yes, Truewood by Merrill, New Bern allows residents to age in place and adjust their level of care as needed.
The full address for this community is 2701 Amhurst Blvd, New Bern, NC 28562.
No, Truewood by Merrill, New Bern does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In North Carolina, the Division of Health Service Regulation licenses adult care and assisted living facilities, posting annual, complaint, and follow-up inspection results.
Found deficiencies in housekeeping/furnishings and medication management, including unsecured personal care items and mismatched medication labels and eMAR entries.
Type A10A NCAC 13F .0306(a)(5)Housekeeping and Furnishings
Type A10A NCAC 13F .1002(a)Medication Orders
10 Dec 2025Inspection
10 Dec 2025Inspection
Identified hazards in the Special Care Unit due to unsecured personal care items and razors in resident rooms, and found a discrepancy between a potassium chloride order and the corresponding medication label during a morning pass.
10A NCAC 13F .0306 (a)(5)Housekeeping and Furnishings
10A NCAC 13F .1002(a)Medication Orders
07 Feb 2025Follow-Up
07 Feb 2025Follow-Up
Identified medication administration deficiencies, including no proper observation before MAR documentation and inaccurate MAR entries for a topical medication.
Concluded that all deficiencies were repaired and no further action was required.
23 Oct 2024Construction
23 Oct 2024Construction
Observed multiple safety and maintenance deficiencies, including damaged railing, non-GFCI outlets near water, stained ceilings, and a sprinkler with a gap, indicating unsafe conditions.
Investigated and found deficiencies in resident assessment planning after significant mobility changes and in supervision of a high-risk resident with multiple falls.
10A NCAC 13F .0801(c)(1)Resident Assessment
Type B10A NCAC 13F .0901(b)Personal Care and Supervision
22 Feb 2024Inspection
22 Feb 2024Inspection
Found deficiencies in resident assessment and supervision, including inadequate fall-prevention documentation and insufficient care plan updates.
B10A NCAC 13F .0801(c)(1)Resident Assessment
B10A NCAC 13F .0901(b)Personal Care & Supervision
BG.S. 131D-34Civil penalties under General Statute
17 Aug 2023Follow-Up
17 Aug 2023Follow-Up
The inspection found multiple deficiencies in medication staff training, diabetic care training, diet guidance, and medication administration, including failures to validate staff competencies, inadequate diabetic training before insulin use, lack of a proper 2-gram sodium diet menu, and medications not administered as ordered.
10A NCAC 13F .0403(a)Qualifications Of Medication Staff
10A NCAC 13F .0505Training On Care Of Diabetic Resident
10A NCAC 13F .0904(c)(7)Menus In Adult Care Homes
10A NCAC 13F .1004(a)Medication Administration
21 Apr 2022Inspection
21 Apr 2022Inspection
Found failures in supervision, feeding assistance, and Special Care Unit planning, leading to multiple resident injuries and care inadequacies.
Type A10A NCAC 13F .0901(b) Personal Care and SupervisionPersonal Care and Supervision
Type A10A NCAC 13F .0904(f)(2) Nutrition and Food ServiceNutrition and Food Service
Type A10A NCAC 13F .1307 Special Care Unit Resident Profile & Care PlanSpecial Care Unit Resident Profile & Care Plan
Type AG.S. 131D-21(2) Declaration of Residents' RightsDeclaration of Residents' Rights
21 Apr 2022Inspection
21 Apr 2022Inspection
Found that a resident with dementia and a history of falls did not receive adequate supervision or consistent monitoring, with gaps in documentation and care planning.
Type A—Resident supervision and fall prevention
05 Jan 2022Follow-Up
05 Jan 2022Follow-Up
Investigated medication administration with several deficiencies found, including improper administration of eye drops and topical antibiotic cream, and failure to administer medications within the required time window.
10A NCAC 13F .1004(a)Medication Administration
10A NCAC 13F .1004(g)Medication Administration
05 Jan 2022Follow-Up
05 Jan 2022Follow-Up
Found deficiencies in medication administration and documentation, including improper administration of eye drops and multiple late doses.
Investigated medication administration deficiencies, including incorrect eye drop technique and topical cream application, and multiple instances of late or missing doses. Also found stock issues affecting medication availability.
10A NCAC 13F .1004(a)Medication Administration
10A NCAC 13F .1004(g)Medication Administration
01 Oct 2021Inspection
01 Oct 2021Inspection
Regulators found multiple deficiencies related to inadequate personal care, medication administration, infection prevention, and staff training during a licensure visit.
10A NCAC 13F .0901(a)Personal Care and Supervision
Type B10A NCAC 13F .1004(a)Medication Administration
Type B10A NCAC 13F .1004(j)Medication Administration
Type B10A NCAC 13F .1004(n)Medication Administration
Type B10A NCAC 13F .1006 (b)Medication Storage
Type B10A NCAC 13F .1008(a)Controlled Substances
G.S. 131D-21(2)Declaration of Residents' Rights
Type BG.S. 131D-4.5B(a)ACH Infection Prevention Requirements
Type BG.S. 131D-4.5B (b)ACH Medication Aides; Training and Competency Evaluation Requirements
28 Nov 2018Construction
28 Nov 2018Construction
Identified deficiencies in housekeeping and physical plant, including damaged floors, ceiling issues, odors, and unsafe electrical/fire-related components.
Type A10A NCAC 13F .0306Housekeeping and Furnishings
Type A10A NCAC 13F .0311Building Equipment Maintained Safe, Operating
28 Nov 2018Construction
28 Nov 2018Construction
Observed outside premises not maintained and multiple fire safety deficiencies found, with several issues corrected during the visit.
Observed multiple deficiencies in exterior maintenance and life-safety systems, including unsafe outside areas, doors not closing, gaps around sprinkler heads, and an uncovered electrical outlet.
Identified multiple deficiencies related to fire safety, egress, and building systems. Findings included improper emergency release keys for magnetic locks, unsafe storage near sprinkler heads, door latch/closure issues, and low hot water temperatures.
10A NCAC 13F .0301Application of physical plant requirements
10A NCAC 13F .0306Housekeeping and Furnishings
10A NCAC 13F .0309Plan for Evacuation
10A NCAC 13F .0311Other Requirements
10A NCAC 13F .0311(d)Hot Water Temperature
21 Feb 2017Construction
21 Feb 2017Construction
Identified deficiencies affecting safety and facility maintenance, including unsafe exit-locking, plumbing concerns, and fire-safety practice issues.
NC State Building CodeEmergency exit locking hardware
—Drain pipe elevation
—Fire safety - rehearsals
—Emergency exits and magnet locks maintenance
—Hot water system
11 Jan 2017Follow-Up
11 Jan 2017Follow-Up
Investigated a complaint about residents refusing medications and related care issues; found deficiencies in medication management and related care processes.
Type B10A NCAC 13F.0902(b) Health CareHealth Care
11 Jan 2017Follow-Up
11 Jan 2017Follow-Up
Found deficiencies in health care referral, medication administration documentation, and resident rights practices, including not notifying providers about medication refusals and not moving a resident who requested a room change.
Type B10A NCAC 13F .0902(b)Health Care
10A NCAC 13F .1004 (i)Medication Administration
G.S. 131D-21(2)Declaration of Residents' Rights
G.S. 131D-21(7)Declaration of Resident's Rights
25 Oct 2016Inspection
25 Oct 2016Inspection
Investigated a report of resident-to-resident conflict and safety concerns; found violations of resident rights and safety measures.
10A NCAC 13F .0909Resident Rights
25 Oct 2016Inspection
25 Oct 2016Inspection
Found that two residents with documented conflicts were not separated, allowing ongoing verbal and physical altercations and violating residents' rights.
Type A10A NCAC 13F .0909Resident Rights
Type AG.S. 131D-21(1) Declaration of Residents' RightsDeclaration of Residents' Rights
11 Aug 2016Construction
11 Aug 2016Construction
Identified fire-resistance and ventilation deficiencies in building components, including unsealed penetrations and unprotected penetrations in barriers and ceilings, and non-operating exhaust fans in two bathrooms.
10A NCAC 13F .0311PHYSICAL PLANT - Other Requirements
10A NCAC 13F .0311EXHAUST VENTILATION
11 Aug 2016Construction
11 Aug 2016Construction
Investigated deficiencies in building systems including unsealed attic smoke barrier penetrations, unprotected penetrations of HVAC closet ceilings, and inadequate exhaust ventilation.
Type A10A NCAC 13F .0300Exhaust Ventilation; Physical Plant
Type B10A NCAC 13F .0300Exhaust Ventilation; Physical Plant
Found deficiencies in health care and medication administration, including not informing the doctor when a medication was unavailable and missing multiple doses of a prescribed inhaler, risking resident health.
Type B10A NCAC 13F .0902(b) Health CareHealth Care
G.S. 131D-21(2) Declaration of Residents' RightsDeclaration of Residents' Rights
24 May 2016Initial
24 May 2016Initial
Found no deficiencies.
12 Nov 2015Follow-Up
12 Nov 2015Follow-Up
Identified deficiencies in the facility's physical plant and housekeeping, with multiple items requiring corrective action.
10A NCAC 13F.0300PHYSICAL PLANT
10A NCAC 13F.0306PHYSICAL ENVIRONMENT – HOUSEKEEPING AND FURNISHINGS
10 Jul 2015Follow-Up
10 Jul 2015Follow-Up
Identified failures to refer and follow up on a resident’s urinary symptoms and to ensure medication aides were properly trained and evaluated.
10A NCAC 13F .0902(b)Health Care (b) Referral and follow-up for routine and acute health care needs
G.S. § 131D-4.5B(b)Medication Aides; Training and Competency
20 Mar 2015Follow-Up
20 Mar 2015Follow-Up
Investigated for multiple deficiencies across safety, medical care, and medication management, including door alarms, supervision of wanderers, TB testing, diabetic training, and numerous medication-related issues.
A10A NCAC 13F .0305(h)(4)Physical Environment
A10A NCAC 13F .0406(a)Tuberculosis Test, Medical Examination & Immunizations
A10A NCAC 13F .0703 Tuberculosis Test, Medical Examination & ImmunizationsTuberculosis Test, Medical Examination & Immunizations
A10A NCAC 13F .0505Training On Care Of Diabetic Residents
A10A NCAC 13F .0901Personal Care and Supervision
A10A NCAC 13F .1002(a)Medication Orders
A10A NCAC 13F .1004(a)Medication Administration
A10A NCAC 13F .1004(j)Medication Administration
A10A NCAC 13F .1010Pharmaceutical Services
20 Mar 2015Follow-Up
20 Mar 2015Follow-Up
An investigation found multiple deficiencies across odors, staff training, tuberculosis testing, personal care, supervision, health care follow-up, activities, and medication administration.
10A NCAC 13F .0306(a)(2)Housekeeping And Furnishings
Type B10A NCAC 13F .0505Training On The Care Of Diabetic Residents
Type A10A NCAC 13F .0601Management Of Facilities
Type B10A NCAC 13F .0703(a)Tuberculosis Test, Medical Examinations & Immunizations
Type A10A NCAC 13F .0901Personal Care and Supervision
Type A10A NCAC 13F .0901Personal Care and Supervision
Type A10A NCAC 13F .0902(b)Health Care
Type B10A NCAC 13F .0905(a)(b)Activities Program
Type A10A NCAC 13F .0909Resident Rights
Type B10A NCAC 13F .1004(a)Medication Administration
Type AG.S. 131D-21(2) et seq.Declaration of Residents' Rights
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Truewood by Merrill, New Bern. The information above has not been verified or approved by the owner or operator. For exact information, please contact Truewood by Merrill, New Bern directly. There is no cost for this service. We are compensated by the community you select.
Are you an owner or operator of this community?
Claim this listing to receive messages from prospective customers and manage your community page.