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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Hospice waiver
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Dementia waiver
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.19·(172)
Overall rating
5
4
3
2
1
Care
4.2
Staff
4.4
Meals
3.3
Amenities
3.8
Value
3.2
Pros
Caring, attentive staff
Engaging activities program and strong activities director
Well-maintained grounds and attractive gardens
Varied social and entertainment offerings (music, outings, games)
Independent Living and Independent Plus care options
Apartment-style units with full-kitchen options
On-site transportation to appointments and shopping
Weekly housekeeping and laundry services
Memory-care staff expertise and programming
Chef-prepared meals and multiple dining venues
Accessible single-level layouts and walking paths
Value-oriented pricing with utilities and some services included
Clean, tastefully decorated common areas
Family-like community atmosphere
Cons
Inconsistent meal quality and meal-service continuity
Staffing shortages and high staff turnover
Declining cleanliness and sanitation concerns in some areas
Pest-control concerns in some units
Weak maintenance responsiveness and unclear timelines for repairs
Gaps in clinical monitoring and emergency-response communication
Medication-management controls
Surprise fee increases and reductions in included services
Poor ownership and management communication and transparency
Inconsistent enforcement of facility policies (e.g., smoking, access control)
Limited parking and site security measures
Accessibility and mobility limitations for some residents
Allegations of theft and post-death billing disputes
Summary of reviews
Truewood by Merrill, New Bern presents a mixed but distinct profile: reviewers consistently praise the staff warmth, the active activity program, and the attractive outdoor spaces, while also describing operational and management weaknesses that prospective residents and families should evaluate before committing.
Care and staff: Many accounts emphasize compassionate, personable caregivers and a staff that knows residents by name. Memory-care services and the activities director receive frequent commendation for improving resident engagement and mood. At the same time there are repeated concerns about staffing levels, staff turnover, and responsiveness during off-peak hours. Several families cited delays in clinical monitoring or slower-than-expected responses to falls or medical events; there are also concerns about medication-management controls and at least a small number of serious allegations concerning theft and post-death billing disputes. These issues suggest variability in day-to-day clinical reliability despite strong individual caregiver relationships.
Dining: The dining program is a notable area of divergence. Numerous reviews praise chef-prepared meals, multiple dining venues, and plentiful choices; delivered-meal and Independent Plus options are valued by many residents. Conversely, other reports describe inconsistent food quality (over-salted or overcooked items), reduced table service or self-serve models, and fewer menu choices after management changes. Meal-service continuity has been cited as an operational weakness at times, so families should clarify current dining formats, menu standards, and how special diets or high-sodium concerns are handled.
Activities and community life: Activity offerings are a consistent strength. The community runs a broad calendar — music and live entertainment, games, outings, fitness options, religious services, and social events — and the activities team is frequently singled out as energetic and effective. Programming appears robust across independent and memory-care areas, although event spaces can feel small for larger gatherings.
Facilities and maintenance: The campus and common areas are often described as clean, well-kept, and pleasantly landscaped, with walking paths and single-level design elements that support mobility. Apartment styles vary from newer, well-appointed units with full kitchens to older, smaller units; several reviews note mold, moisture, or pest-control concerns in specific units. Maintenance responsiveness is inconsistent in reviewers’ accounts: some describe quick fixes and helpful engineering staff, while others report delayed repairs, unclear timelines, and items left unaddressed.
Management and operations: A recurring theme is a perceived decline in service after ownership or management changes. Complaints include raised rents, reduced included services, surprise fees, weaker communication from administration, and inconsistent enforcement of policies. These operational shifts appear to have driven some of the negative experiences even when staff at the point of care remain dedicated.
Notable patterns and recommendations: Truewood by Merrill offers many of the amenities families look for — caring staff, an active lifestyle program, transportation, and attractive grounds — but also shows variability in food service, cleanliness controls, maintenance responsiveness, and management transparency. Prospective residents and decision-makers should: ask for current staffing ratios and turnover metrics; request recent health inspection and pest-control records; clarify exactly which services are included versus optional and whether fees are subject to short-notice increases; tour multiple apartment types (including units off the main sales path); and speak directly with the activities and memory-care teams. For people prioritizing strong social programming and a campus-like environment, Truewood may be a good fit; for those who require consistent clinical oversight, stringent cleanliness controls, or strict fee transparency, confirm operational practices in writing before moving in.
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Location
Truewood by Merrill, New Bern is located at 2701 Amhurst Blvd, New Bern, NC, 28562.
About Truewood by Merrill, New Bern
Truewood by Merrill, New Bern sits as a single-story senior living community that offers a range of care options including independent living, assisted living, and memory care, so folks can choose what fits their needs best, and with its family-owned background, there's a bit more of a connected feel to the place. Residents can live in private studio, one-bedroom, or two-bedroom apartments, and the floor plans span a good range of sizes, from 168 sq. ft. up to 680 sq. ft., which means people have a choice for how much space they want or need, and when help is needed, staff provides 24-hour support along with weekly housekeeping and scheduled transportation for appointments or shopping. The community welcomes pets, and with outdoor features like a shuffleboard and horseshoe court, a putting green, gardens, sidewalks, fountains, and colorful trees, there are simple ways to spend time outside or take a stroll for some fresh air. The clubhouse, cafe/bistro, computer room, library, beauty salon, barber shop, gym, and theater all give places to gather or do activities, and the calendar stays full with events meant to be social, educational, or just plain fun, so folks can shop, dine, enjoy parks, or play games without having to travel far.
The Truewood Dining Program is run by a culinary team and gives residents restaurant-style, cooked-to-order meals that are fresh, healthy, and able to fit different diets, and there's a private dining room for special occasions or quieter meals. People who need help with daily tasks get that from the assisted living services, with staff ready to assist with things like bathing, dressing, or medication, and for those living with dementia or Alzheimer's, the Inspire Connection Memory Care program brings specialized care using a Montessori approach, which helps people feel they belong and gives structure so they can be engaged, safe, and as independent as possible. The memory care area is enclosed for safety, set up to lessen confusion, and offers programs like reminiscence therapy. Residents can use a call system for emergencies, and apartments include wheelchair accessible showers, so mobility is taken into account.
Truewood by Merrill, New Bern focuses on letting folks keep their independence as much as possible, but they adjust as needs change and can provide a higher level of care if health situations shift, with their licenses HAL-025-040 and HAL-025-041 backing that up. The atmosphere aims for comfort and confidence, with a community spirit shown through group activities, community events, and supportive staff with professional training. There's parking for residents, and transportation can be arranged for getting to stores, golf, or appointments. The whole place is designed to help people keep up friendships, maintain choice, and find purpose, so while it's not fancy or overly luxurious, it is practical, straightforward, and hopes to give seniors and their families a sense of security and peace of mind.
About Merrill Gardens
Truewood by Merrill, New Bern is managed by Merrill Gardens.
Founded in 1993 with a single community in Seattle, Merrill Gardens has grown into one of the nation's most respected senior living providers, operating 65 communities across 17 states. As a fifth-generation family-owned company with roots extending back to the 1890s, Merrill Gardens is headquartered in Seattle, Washington, and maintains the values of integrity, compassion, and excellence that have defined the Merrill family for generations. The company has expanded strategically through both organic growth and selective acquisitions, recently adding five new communities in 2024 including locations in South Carolina, Missouri, and Oregon, while maintaining its commitment to quality over quantity in expansion decisions.
Merrill Gardens offers a comprehensive continuum of senior living services including independent living, assisted living, and specialized memory care programs. Their innovative Anytime Dining program provides restaurant-style meals seven days a week, while their assisted living services include personalized care plans covering bathing, dressing, medication management, and safety checks. The company's memory care communities utilize a Montessori approach designed specifically for residents with Alzheimer's and dementia, creating environments that promote independence and well-being. Through their Inspire Connection program, Merrill Gardens focuses on connection and community, ensuring residents can engage in meaningful activities that bring a sense of belonging and purpose to their daily lives.
The company's philosophy centers on their "Yes You Can" mentality, believing that life should be defined by possibilities rather than limitations. Merrill Gardens emphasizes person-centered care that celebrates each resident as a whole person, honoring their individuality and supporting their ability to make their own decisions. As innovators in the industry, they invest in technology and data-driven operations to enhance resident care while maintaining the personal touch that comes from their family-owned heritage. Their approach focuses on treating residents like family, with staff who are passionate about senior care rather than simply collecting a paycheck, creating environments where residents can live their fullest lives.
Merrill Gardens has earned significant recognition for their excellence, including being ranked #6 in the nation by Fortune Magazine as a Best Workplace in Aging Services and receiving Great Place to Work certification for three consecutive years. The company has been honored as Family Business of the Year by both the Puget Sound Business Journal and Seattle Business Magazine, recognizing their longevity, community commitment, and long-term vision. With over 2,500 reviews averaging 4.4 out of 5 stars, multiple communities have received Best of Senior Living Awards, demonstrating their consistent delivery of high-quality care and services. Their commitment to innovation and excellence has established Merrill Gardens as a leader in the senior living industry, with a satisfaction guarantee that reflects their confidence in providing exceptional lifestyle experiences for seniors and their families.
People often ask...
Truewood by Merrill, New Bern offers competitive pricing, with rates starting at a cost of $4,644 per month.
Truewood by Merrill, New Bern offers independent living, assisted living, and memory care.
There are 59 photos of Truewood by Merrill, New Bern on Mirador.
Yes, Truewood by Merrill, New Bern allows residents to age in place and adjust their level of care as needed.
The full address for this community is 2701 Amhurst Blvd, New Bern, NC 28562.
No, Truewood by Merrill, New Bern does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In North Carolina, the Division of Health Service Regulation licenses adult care and assisted living facilities, posting annual, complaint, and follow-up inspection results.
Found deficiencies in housekeeping/furnishings and medication management, including unsecured personal care items and mismatched medication labels and eMAR entries.
Type A10A NCAC 13F .0306(a)(5)Housekeeping and Furnishings
Type A10A NCAC 13F .1002(a)Medication Orders
10 Dec 2025Inspection
10 Dec 2025Inspection
Identified hazards in the Special Care Unit due to unsecured personal care items and razors in resident rooms, and found a discrepancy between a potassium chloride order and the corresponding medication label during a morning pass.
10A NCAC 13F .0306 (a)(5)Housekeeping and Furnishings
10A NCAC 13F .1002(a)Medication Orders
07 Feb 2025Follow-Up
07 Feb 2025Follow-Up
Identified medication administration deficiencies, including no proper observation before MAR documentation and inaccurate MAR entries for a topical medication.
Observed multiple safety and maintenance deficiencies, including damaged railing, non-GFCI outlets near water, stained ceilings, and a sprinkler with a gap, indicating unsafe conditions.
Found deficiencies in resident assessment and supervision, including inadequate fall-prevention documentation and insufficient care plan updates.
B10A NCAC 13F .0801(c)(1)Resident Assessment
B10A NCAC 13F .0901(b)Personal Care & Supervision
BG.S. 131D-34Civil penalties under General Statute
22 Feb 2024Inspection
22 Feb 2024Inspection
Investigated and found deficiencies in resident assessment planning after significant mobility changes and in supervision of a high-risk resident with multiple falls.
10A NCAC 13F .0801(c)(1)Resident Assessment
Type B10A NCAC 13F .0901(b)Personal Care and Supervision
17 Aug 2023Follow-Up
17 Aug 2023Follow-Up
The inspection found multiple deficiencies in medication staff training, diabetic care training, diet guidance, and medication administration, including failures to validate staff competencies, inadequate diabetic training before insulin use, lack of a proper 2-gram sodium diet menu, and medications not administered as ordered.
10A NCAC 13F .0403(a)Qualifications Of Medication Staff
10A NCAC 13F .0505Training On Care Of Diabetic Resident
10A NCAC 13F .0904(c)(7)Menus In Adult Care Homes
10A NCAC 13F .1004(a)Medication Administration
21 Apr 2022Inspection
21 Apr 2022Inspection
Found that a resident with dementia and a history of falls did not receive adequate supervision or consistent monitoring, with gaps in documentation and care planning.
Type A—Resident supervision and fall prevention
21 Apr 2022Inspection
21 Apr 2022Inspection
Found failures in supervision, feeding assistance, and Special Care Unit planning, leading to multiple resident injuries and care inadequacies.
Type A10A NCAC 13F .0901(b) Personal Care and SupervisionPersonal Care and Supervision
Type A10A NCAC 13F .0904(f)(2) Nutrition and Food ServiceNutrition and Food Service
Type A10A NCAC 13F .1307 Special Care Unit Resident Profile & Care PlanSpecial Care Unit Resident Profile & Care Plan
Type AG.S. 131D-21(2) Declaration of Residents' RightsDeclaration of Residents' Rights
05 Jan 2022Follow-Up
05 Jan 2022Follow-Up
Found deficiencies in medication administration and documentation, including improper administration of eye drops and multiple late doses.
Investigated medication administration with several deficiencies found, including improper administration of eye drops and topical antibiotic cream, and failure to administer medications within the required time window.
10A NCAC 13F .1004(a)Medication Administration
10A NCAC 13F .1004(g)Medication Administration
05 Jan 2022Follow-Up
05 Jan 2022Follow-Up
Investigated medication administration deficiencies, including incorrect eye drop technique and topical cream application, and multiple instances of late or missing doses. Also found stock issues affecting medication availability.
10A NCAC 13F .1004(a)Medication Administration
10A NCAC 13F .1004(g)Medication Administration
01 Oct 2021Inspection
01 Oct 2021Inspection
Regulators found multiple deficiencies related to inadequate personal care, medication administration, infection prevention, and staff training during a licensure visit.
10A NCAC 13F .0901(a)Personal Care and Supervision
Type B10A NCAC 13F .1004(a)Medication Administration
Type B10A NCAC 13F .1004(j)Medication Administration
Type B10A NCAC 13F .1004(n)Medication Administration
Type B10A NCAC 13F .1006 (b)Medication Storage
Type B10A NCAC 13F .1008(a)Controlled Substances
G.S. 131D-21(2)Declaration of Residents' Rights
Type BG.S. 131D-4.5B(a)ACH Infection Prevention Requirements
Type BG.S. 131D-4.5B (b)ACH Medication Aides; Training and Competency Evaluation Requirements
28 Nov 2018Construction
28 Nov 2018Construction
Identified deficiencies in housekeeping and physical plant, including damaged floors, ceiling issues, odors, and unsafe electrical/fire-related components.
Type A10A NCAC 13F .0306Housekeeping and Furnishings
Type A10A NCAC 13F .0311Building Equipment Maintained Safe, Operating
28 Nov 2018Construction
28 Nov 2018Construction
Found multiple deficiencies related to cleanliness, ceiling and floor maintenance, odor control, and safety system maintenance.
Observed multiple deficiencies in exterior maintenance and life-safety systems, including unsafe outside areas, doors not closing, gaps around sprinkler heads, and an uncovered electrical outlet.
Identified deficiencies affecting safety and facility maintenance, including unsafe exit-locking, plumbing concerns, and fire-safety practice issues.
NC State Building CodeEmergency exit locking hardware
—Drain pipe elevation
—Fire safety - rehearsals
—Emergency exits and magnet locks maintenance
—Hot water system
21 Feb 2017Construction
21 Feb 2017Construction
Identified multiple deficiencies related to fire safety, egress, and building systems. Findings included improper emergency release keys for magnetic locks, unsafe storage near sprinkler heads, door latch/closure issues, and low hot water temperatures.
10A NCAC 13F .0301Application of physical plant requirements
10A NCAC 13F .0306Housekeeping and Furnishings
10A NCAC 13F .0309Plan for Evacuation
10A NCAC 13F .0311Other Requirements
10A NCAC 13F .0311(d)Hot Water Temperature
11 Jan 2017Follow-Up
11 Jan 2017Follow-Up
Found deficiencies in health care referral, medication administration documentation, and resident rights practices, including not notifying providers about medication refusals and not moving a resident who requested a room change.
Type B10A NCAC 13F .0902(b)Health Care
10A NCAC 13F .1004 (i)Medication Administration
G.S. 131D-21(2)Declaration of Residents' Rights
G.S. 131D-21(7)Declaration of Resident's Rights
11 Jan 2017Follow-Up
11 Jan 2017Follow-Up
Investigated a complaint about residents refusing medications and related care issues; found deficiencies in medication management and related care processes.
Type B10A NCAC 13F.0902(b) Health CareHealth Care
25 Oct 2016Inspection
25 Oct 2016Inspection
Found that two residents with documented conflicts were not separated, allowing ongoing verbal and physical altercations and violating residents' rights.
Type A10A NCAC 13F .0909Resident Rights
Type AG.S. 131D-21(1) Declaration of Residents' RightsDeclaration of Residents' Rights
25 Oct 2016Inspection
25 Oct 2016Inspection
Investigated a report of resident-to-resident conflict and safety concerns; found violations of resident rights and safety measures.
10A NCAC 13F .0909Resident Rights
11 Aug 2016Construction
11 Aug 2016Construction
Identified fire-resistance and ventilation deficiencies in building components, including unsealed penetrations and unprotected penetrations in barriers and ceilings, and non-operating exhaust fans in two bathrooms.
10A NCAC 13F .0311PHYSICAL PLANT - Other Requirements
10A NCAC 13F .0311EXHAUST VENTILATION
11 Aug 2016Construction
11 Aug 2016Construction
Investigated deficiencies in building systems including unsealed attic smoke barrier penetrations, unprotected penetrations of HVAC closet ceilings, and inadequate exhaust ventilation.
Type A10A NCAC 13F .0300Exhaust Ventilation; Physical Plant
Type B10A NCAC 13F .0300Exhaust Ventilation; Physical Plant
Found deficiencies in health care and medication administration, including not informing the doctor when a medication was unavailable and missing multiple doses of a prescribed inhaler, risking resident health.
Type B10A NCAC 13F .0902(b) Health CareHealth Care
G.S. 131D-21(2) Declaration of Residents' RightsDeclaration of Residents' Rights
24 May 2016Initial
24 May 2016Initial
Found no deficiencies.
12 Nov 2015Follow-Up
12 Nov 2015Follow-Up
Identified deficiencies in the facility's physical plant and housekeeping, with multiple items requiring corrective action.
10A NCAC 13F.0300PHYSICAL PLANT
10A NCAC 13F.0306PHYSICAL ENVIRONMENT – HOUSEKEEPING AND FURNISHINGS
10 Jul 2015Follow-Up
10 Jul 2015Follow-Up
Identified failures to refer and follow up on a resident’s urinary symptoms and to ensure medication aides were properly trained and evaluated.
10A NCAC 13F .0902(b)Health Care (b) Referral and follow-up for routine and acute health care needs
G.S. § 131D-4.5B(b)Medication Aides; Training and Competency
20 Mar 2015Follow-Up
20 Mar 2015Follow-Up
An investigation found multiple deficiencies across odors, staff training, tuberculosis testing, personal care, supervision, health care follow-up, activities, and medication administration.
10A NCAC 13F .0306(a)(2)Housekeeping And Furnishings
Type B10A NCAC 13F .0505Training On The Care Of Diabetic Residents
Type A10A NCAC 13F .0601Management Of Facilities
Type B10A NCAC 13F .0703(a)Tuberculosis Test, Medical Examinations & Immunizations
Type A10A NCAC 13F .0901Personal Care and Supervision
Type A10A NCAC 13F .0901Personal Care and Supervision
Type A10A NCAC 13F .0902(b)Health Care
Type B10A NCAC 13F .0905(a)(b)Activities Program
Type A10A NCAC 13F .0909Resident Rights
Type B10A NCAC 13F .1004(a)Medication Administration
Type AG.S. 131D-21(2) et seq.Declaration of Residents' Rights
20 Mar 2015Follow-Up
20 Mar 2015Follow-Up
Investigated for multiple deficiencies across safety, medical care, and medication management, including door alarms, supervision of wanderers, TB testing, diabetic training, and numerous medication-related issues.
A10A NCAC 13F .0305(h)(4)Physical Environment
A10A NCAC 13F .0406(a)Tuberculosis Test, Medical Examination & Immunizations
A10A NCAC 13F .0703 Tuberculosis Test, Medical Examination & ImmunizationsTuberculosis Test, Medical Examination & Immunizations
A10A NCAC 13F .0505Training On Care Of Diabetic Residents
A10A NCAC 13F .0901Personal Care and Supervision
A10A NCAC 13F .1002(a)Medication Orders
A10A NCAC 13F .1004(a)Medication Administration
A10A NCAC 13F .1004(j)Medication Administration
A10A NCAC 13F .1010Pharmaceutical Services
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