Overall sentiment across the reviews is mixed but leans toward serious concern. Many reviewers praise individual staff members — CNAs, transport personnel, social workers, and some therapists — as kind, helpful and professional. The facility is described as clean and well-kept by multiple commenters, with attractive grounds, roomy rehab spaces, and an activities program that includes local music and church groups. Several families reported positive rehab outcomes and caring staff who helped their loved ones make progress. A subset of reviewers also mentioned a newer or beautiful building and a home-like, community atmosphere where residents are known by name.
However, consistent and recurring negative themes are prominent and at times severe. The most frequent concern is chronic understaffing, particularly among nursing assistants and nurses, which reviewers link to long call-bell response times, delayed assistance, delayed diaper changes, and delays in basic care. Multiple reports describe medical neglect or substandard care consequences: dehydration, delirium, pressure ulcers, missed changes in condition (including reports of a stroke and subsequent death), and hospital readmissions. These are not isolated complaints — reviewers explicitly connect staffing shortages and poor handoffs to these adverse outcomes.
Care coordination, communication, and administrative operations receive substantial criticism. Families report poor continuity of care across shifts, inconsistent handoffs, delayed care plan meetings, and failures to notify families of significant changes such as discharge dates or room moves. There are repeated accounts of paperwork errors, wrong discharge or therapy paperwork being sent, and a lack of advocacy from staff regarding insurance denials — for example, physical therapy being stopped after insurer denial without staff appealing. Medication management problems appear frequently: delays in receiving medications (including pain meds) often attributed to an external Durham-based pharmacy, and unusual medication timings (reports of medications given at 1 a.m.). Billing and insurance confusion, aggressive billing practices, and Medicaid issues were also reported.
Safety, privacy and professionalism concerns are raised in multiple reviews. Allegations include HIPAA violations, favoritism, rude administrators or social workers, and at least one report of a CNA incident described as assault. Families also described unprofessional interactions, such as an administrator enforcing strict visiting policy in a disrespectful manner and staff laughing at family concerns. Several reviewers warn others not to leave vulnerable or non-mobile loved ones at the facility, citing it as unsafe for residents who require significant assistance.
Facility condition and amenities are variably reported. Some reviewers praised a new building, nice landscaping, roomy rehab rooms, and overall cleanliness. Others describe outdated parts of the facility, insufficient hot water (no hot water in bathrooms noted), inadequate furniture, and advertised services (like salon services) not being provided. Restrictions on personal items such as recliners, limited funds for recreational activities, and inconsistent availability of activities were also mentioned.
Therapy and rehabilitation services are a mixed picture: some reviews highlight up-to-date PT facilities and good rehab experiences, while others describe slow starts to physical therapy, discontinuation due to insurance denials, and delays in arranging in-home therapy after discharge. Families reported that administrative or insurance barriers sometimes prevented consistent therapy, affecting recovery outcomes.
In summary, reviewers identify pockets of strong, compassionate direct care and some good amenities, but these positives are frequently undermined by systemic problems: understaffing, poor communication and handoffs, administrative shortfalls, medication and therapy delays, and several reports of neglect or safety incidents. If considering this facility, families should be aware of both the caring staff and the recurring operational risks. Active family advocacy, closely monitoring care, documenting issues, and verifying discharge/therapy/medication arrangements are repeatedly recommended by reviewers to mitigate reported shortcomings.
