Experiences with care at Jurney's of Statesville vary substantially. Positive accounts describe residents being treated respectfully and staff providing attentive, caring support. Other families raise concerns about the consistency of assistance, personal-hygiene support, and general well-being checks. Medication timing is a recurring concern, including accounts of delays or uncertainty about whether medications were administered. Some families also describe difficulty getting clear information about care assessments, changes in a resident’s status, or whether a resident could return after a hospital stay.
Staff and management feedback is similarly mixed. Some visitors and a former employee describe friendly staff and approachable leaders who care about residents and employees. Other accounts describe limited follow-through, concerns about staff professionalism and training, and difficulty reaching management or receiving responses to messages. Families also raise concerns about how the facility communicates and responds when residents’ needs change. Accounts involving falls point to questions about the timeliness of incident recognition and escalation. There are also allegations concerning resident belongings and concerns about oversight of roommate compatibility.
Dining is a notable weakness: one resident liked the food, but other accounts describe meals as frequently cold and inconsistently prepared. Activities include bingo, painting, and church services, with meals and programming described as opportunities for socialization. The physical environment receives more favorable comments, including descriptions of clean rooms and cared-for grounds. Overall, the reviews present a mixed picture: positive impressions of the setting, activities, and some staff relationships are offset by recurring concerns about medication administration, communication, care consistency, and dining. Families considering the community may wish to ask about medication procedures, personal-care routines, fall-response protocols, staffing and training, meal service, room options, and how concerns are documented and addressed.
