I was nervous after reading reviews, but my experience has been very positive. The staff are dedicated and compassionate-excellent with my loved one who has dementia, encouraging hygiene and independence. Residents are engaged and happy with music, singing and dancing, the food is hearty (my relative even gained weight), and I'm very grateful to the employees; a few small improvements would make it perfect.
Substantial food portions associated with resident weight gain
Cons
Inconsistent and poor family communication
Unreliable phone responsiveness and management access
Gaps in notification procedures following serious incidents or death
Delays in attending to residents' care needs
Inadequate handling of residents' clothing and personal belongings
Allegations of financial misconduct and weak fiscal controls
Ownership and management instability affecting continuity
Summary of reviews
Reviews of Millcreek Manor present a mixed picture in which several aspects of day-to-day care are viewed positively while operational and management issues raise substantive concerns. On the care side, families and visitors describe staff who are attentive with residents who have dementia, with regular encouragement of hygiene and routines. Activity programming that includes music, singing and dancing is frequently noted and is associated with visible resident enjoyment and positive mood. Dining is described in favorable terms by some families, including adequate portions and weight gain in residents who needed it.
At the same time, an important and consistent pattern in the reviews involves communication and management practices. Families cite difficulty reaching staff or management by phone, long on-hold times, hung-up calls, and staff who are unresponsive or unwilling to connect callers to residents. Several accounts point to procedural gaps when serious events occur: failures or delays in notifying family members, situations in which funeral-home staff were contacted before next of kin, and broader concerns following a resident's death. Reviewers also describe issues with the handling of residents' clothing and possessions and with coordination when residents are transferred to other facilities.
More serious operational concerns raised in the reviews include alleged financial irregularities — examples cited include withheld or partially applied payments and involvement of external agencies — and frequent changes in ownership or facility name that families say have complicated accountability and continuity of oversight. These issues, together with reports of delayed responses to care needs, suggest weaknesses in administrative processes, fiscal controls, and incident-response protocols rather than isolated interpersonal problems.
For prospective residents and families, the pattern suggests two core considerations. First, Millcreek Manor appears to offer strengths in person-centered, activity-rich daily care, particularly for residents with dementia. Second, prospective families should exercise due diligence about governance and communication: verify current ownership and management, ask for written policies on family notification and transfers, clarify billing and payment procedures, and evaluate how promptly staff answer calls and respond to care concerns during an in-person visit. These steps can help balance the facility's positive caregiving attributes against the reported operational shortcomings.
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Location
Millcreek Manor is located at 1902 Ora Dr, Statesville, NC, 28625.
About Millcreek Manor
Piedmont Village-Statesville stands as a senior community that provides many living options, where you'll find assisted living, independent living, memory care, skilled nursing, home care, and rehabilitation all under one roof, and the place supports folks who need only a bit of help as well as those who need more care because of memory loss or medical needs, and over the years, they've earned recognition like Best Meals and Dining, Best Activities, and Most Friendly awards, and while the names like Summit Place Of Mooresville, Atria Lake Norman, Jurneys Assisted Living, Olin Village, Brookdale Peachtree Memory Care, The Gardens Of Statesville, Autumn Care Of Statesville, Brookdale East Broad, Maple Leaf Health Care, Mill Creek Manor, and Heritage Place Adult Living Center are linked with the community, folks can pick the setting and level of care that fit their lives best.
You'll see specialized care for memory problems at places like Brookdale Peachtree and The Gardens Of Statesville, and if someone needs extra help just for a short time, respite care is available, while hospice care comes in when there's a need for comfort in the final days. Care is shaped around real needs, with support for bathing, dressing, taking medicine, and things like diabetic and incontinence care, and staff include trained healthcare professionals for nursing and therapy, so folks who need help with everyday tasks or skilled nursing can stay put and get the care right where they live.
The community includes independent living apartments, assisted living rooms, and spaces for those needing memory care, and seniors who like to stay social can join regular community activities, both on-site and off-site, or take part in spiritual or devotional events, and you'll see well-kept common areas and indoor spaces where residents can visit or attend group events, plus there's adult day care and home care for those who'd prefer to stay at home or come just during the day.
Meals are prepared with good ingredients and served in pleasant dining areas, and the kitchen team aims for nutritious and appetizing options so residents don't have to worry about skipping meals or planning grocery trips, and when it comes to keeping things tidy, staff handle housekeeping and maintenance. Folks who come to live here tend to find a place that's got a strong sense of companionship and a welcoming feel, with dedicated care for memory loss, bouts of illness, or even just aging in place, and with a licensed status and active provider recognition, the community has operated steadily since 2006, aiming to cover a range of needs all from the same home base.
People often ask...
Millcreek Manor offers assisted living and memory care.
The full address for this community is 1902 Ora Dr, Statesville, NC 28625.
No, Millcreek Manor does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In North Carolina, the Division of Health Service Regulation licenses adult care and assisted living facilities, posting annual, complaint, and follow-up inspection results.
Investigated for care planning and incident reporting deficiencies; identified missing annual care plan updates for two residents and failure to report several incidents to the county DSS.
10A NCAC 13F .0802(a) (c)Resident Care Plan
10A NCAC 13F .1212(a)Reporting of Accidents and Incidents
09 Sept 2025Complaint
09 Sept 2025Complaint
Investigated a complaint and identified deficiencies in staff qualifications, resident care planning, and incident reporting. These issues indicated safety risks for residents.
Type A10A NCAC 13F .0407(a)(5)Other Staff Qualifications
10A NCAC 13F .0802Resident Care Plan
Type A10A NCAC 13F .0909Resident Rights
10A NCAC 13F .1004(a)Medication Administration
Type B10A NCAC 13F .1205 Health Care Personnel RegistryHealth Care Personnel Registry
10A NCAC 13F .1212(a) Reporting of Accidents and IncidentsReporting of Accidents and Incidents
10A NCAC 13F .1212(e) Reporting of Accidents and IncidentsReporting of Accidents and Incidents
21 May 2025Follow-Up
21 May 2025Follow-Up
Found deficiencies in TB testing, therapeutic diet menus, medication administration, and SCU resident profiling across residents.
10A NCAC 13F .0703(a)Tuberculosis Test, Medical Examination & Immunizations
10A NCAC 13F .0904(c)(7)Nutrition And Food Service
10A NCAC 13F .1004(a)Medication Administration
10A NCAC 13F .1307Special Care Unit Resident Profile & Care Plan
21 May 2024Follow-Up
21 May 2024Follow-Up
Found deficiencies in outside premises, interior cleanliness and repairs, and exhaust ventilation, including a large entrance pothole, broken floor tiles, non-working exhaust fans, and inadequate ventilation in several spaces.
10A NCAC 13F .0305Outside Premises-Clean, Safe
10A NCAC 13F .0306Housekeeping and Furnishings-Clean, Repaired
10A NCAC 13F .0311Exhaust Ventilation
21 Feb 2024Follow-Up
21 Feb 2024Follow-Up
An investigation found deficiencies in dietary supervision and nutrition management, including lack of a qualified food service supervisor and missing therapeutic menus for residents, along with medication handling issues.
10A NCAC 13F .0405Qualifications Of Food Service Supervisor
—Medication Management/Orders
10A NCAC 13F .0904(c)(7)Nutrition And Food Service (c) Menus in Adult Care Homes
10A NCAC 13F .0904(c)(7)Nutrition And Food Service (c) Menus in Adult Care Homes
21 Feb 2024Follow-Up
21 Feb 2024Follow-Up
Identified deficiencies in food service supervision, medication administration, and therapeutic diet planning.
10A NCAC 13F .0405Qualifications Of Food Service Supervisor
10A NCAC 13F .0902(c)(3-4) Health CareHealth Care
10A NCAC 13F .0904(c)(7) Nutrition And Food ServiceNutrition And Food Service
12 Jan 2024Follow-Up
12 Jan 2024Follow-Up
Found multiple deficiencies related to outside grounds, interior maintenance, fire safety rehearsals, building equipment, and exhaust ventilation.
10A NCAC 13F .0305(m)Outside Premises-Clean, Safe
10A NCAC 13F .0306(a)Housekeeping and Furnishings-Clean, Repaired
10A NCAC 13F .0309(b)(c)(f)Fire Safety-Rehearsals on Each Shift
Investigated deficiencies identified in nutrition, medication, and special care unit processes, including lack of qualified supervision for food service, inadequate seizure-related care, and missing resident profiles and care planning.
10A NCAC 13F .0405Qualifications Of Food Service Supervisor
Type A10A NCAC 13F .0902(b)Health Care
10A NCAC 13F .0904(c)(7)Nutrition And Food Service
10A NCAC 13F .1002Medication Orders
10A NCAC 13F .1004(a)Medication Administration
10A NCAC 13F .1306Admission To The Special Care Unit
10A NCAC 13F .1307Special Care Unit Resident Profile & Care Plan
17 Aug 2023Construction
17 Aug 2023Construction
Identified multiple deficiencies in outside areas, housekeeping, fire safety readiness, and building systems. Conditions included hazards and unaddressed maintenance issues.
Identified multiple deficiencies related to outside premises maintenance, environmental conditions, and safety equipment. Observations showed outside grounds poorly maintained, hazardous storage of oxygen bottles, and ventilation/alarm issues.
—Entrances/Exits - Wanderer Alarms
—Outside Premises Maintenance
—Environment - Walls/Ceilings/Floors
—Environment - Hazards
—Fire Safety - Rehearsals on Each Shift
—Smoke Detectors
—Exhaust Ventilation
22 Dec 2020Follow-Up
22 Dec 2020Follow-Up
Investigated for health care referral/follow-up and medication administration issues; found failures to notify physicians about missed medications and to administer meds as ordered, affecting residents' care.
10A NCAC 13F .0902(b)Health Care: Referral and follow-up to meet routine and acute health care needs
Investigated a reported issue with medication management and documentation; deficiencies were found related to how medications were administered and recorded.
10A NCAC 13F .0902(b) Health CareMedication administration and charting
07 Feb 2020Follow-Up
07 Feb 2020Follow-Up
Investigated deficiencies found gaps in tuberculosis testing upon admission, health care coordination and physician notification, and multiple medication administration errors.
10A NCAC 13F .0703(a)Tuberculosis testing, medical examination & immunizations
Type B10A NCAC 13F .0902 Health Care (b)Health Care
10A NCAC 13F .1004(a)Medication Administration
G.S. 131D-21(2) Declaration of Residents' RightsDeclaration of Residents' Rights
04 Dec 2019Construction
04 Dec 2019Construction
Found extensive safety and maintenance deficiencies across the building, including missing current sanitation and fire safety reports, inadequate egress and corridor safety, wanderer alarm issues, unsecured oxygen cylinders, and ventilation problems.
10A NCAC 13F .0302(f)Must Have Current Sanitation and Fire Safety Reports
10A NCAC 13F .0305(e)(6)Bathrooms-Hand Grips
10A NCAC 13F .0305(g)(4)Corridors-Free of equipment and Obstructions
An initial survey in October 2019 identified deficiencies in TB testing/immunizations and in medication management and resident-record documentation.
Type B10A NCAC 13F .0703Tuberculosis Test, Medical Exam & Immunizations
Type B10A NCAC 41A .0205Admission TB / TB testing
Type BG.S. 131D-21Resident Rights
17 Oct 2019Initial
17 Oct 2019Initial
Investigated and found multiple deficiencies in TB testing, health care coordination, medication administration, and pharmaceutical care. Result included concerns about resident safety and care adequacy.
10A NCAC 13F .0703Tuberculosis Test, Medical Examination & Immunizations
Type B10A NCAC 13F .0902(b)Health Care
10A NCAC 13F .1004(a)Medication Administration
10A NCAC 13F .1009(a)(1)Pharmaceutical Care
10A NCAC 13F .1009(b)Pharmaceutical Care
G.S. 131D-21(2)Declaration of Residents' Rights
22 Feb 2019Follow-Up
22 Feb 2019Follow-Up
Investigated complaints identified multiple deficiencies across TB testing, staff qualifications, competency, CPR training, resident contracts, assessments, supervision, medical care, medication administration, controlled substances, and resident records.
Type B10A NCAC 13F .0406(b)Test For Tuberculosis
Type B10A NCAC 13F .0407(a)(5)Other Staff Qualifications
Type B10A NCAC 13F .0504(a)Competency Validation For LHPS Tasks
Type B10A NCAC 13F .0507Training On Cardio-Pulmonary Resuscitation
Type B10A NCAC 13F .0704Resident Contract, Information On Home and Resident Register
Type B10A NCAC 13F .0801(b)Resident Assessment
Type A10A NCAC 13F .0901(b)Personal Care and Supervision
Type A10A NCAC 13F .0902(b)Health Care
Type A10A NCAC 13F .1004(a)Medication Administration
Type B10A NCAC 13F .1008Controlled Substances
Type B10A NCAC 13F .1201Resident Records
Type B10A NCAC 13F .1306Admission To The Special Care Unit
14 Dec 2018Complaint
14 Dec 2018Complaint
Investigated and identified multiple deficiencies in staff TB testing, qualifications, training, and medication administration. The issues included missing records, improper competency checks, and medications not given as prescribed.
Type B10A NCAC 13F .0406(a) Test For TuberculosisTest For Tuberculosis
Type B10A NCAC 13F .0407(a)(5) Other Staff QualificationsOther Staff Qualifications
Type B10A NCAC 13F .0504(a) Competency Validation For LHPS TasksCompetency Validation For LHPS Tasks
Type B10A NCAC 13F .0505 Training On Care Of Diabetic ResidentTraining On Care Of Diabetic Resident
Type B10A NCAC 13F .0902 Health CareHealth Care
Type B10A NCAC 13F .0902 Health CareHealth Care
Type B10A NCAC 13F .1004(a) Medication AdministrationMedication Administration
Type B10A NCAC 13F .1309 Special Care Unit Staff Orientation And TrainingSpecial Care Unit Staff Orientation And Training
Type BG.S. 131D-21(2) Declaration of Residents' RightsDeclaration of Residents' Rights
15 Mar 2018Follow-Up
15 Mar 2018Follow-Up
Identified multiple deficiencies related to safety equipment and building maintenance, including removal of a portable heater, repaired exterior handrails, and doors left at risk of being propped open.
Type B—Portable electric heater removed from Administrator Office
—Exhaust ventilation
e—Door to bathroom 9 propped open
15 Mar 2018Follow-Up
15 Mar 2018Follow-Up
Identified multiple safety and physical-plant deficiencies that affected exit security, fire safety compliance, and equipment/storage safety. Findings included improper exit locking, missing fire safety documents, inadequate handrails, hazardous cylinder storage, ungrounded outlets, and ventilation problems.
10A NCAC 13F .0301Application of Physical Plant Requirements
10A NCAC 13F .0302(f)Design and Construction
10A NCAC 13F .0305(e)(6)Bathrooms-Hand Grips
10A NCAC 13F .0305(h)(2)Entrances-Steps, Porches with Handrails
10A NCAC 13F .0306(a)(5); 10A NCAC 13F .0306(e)Housekeeping and Furnishings
10A NCAC 13F .0310Electrical Outlets in Wet Locations
Identified multiple safety and facility-maintenance deficiencies, including missing up-to-date sanitation and fire-safety documentation, improper electrical outlets, inadequate ventilation, and hazards related to stairs, handrails, and storage of hazardous materials.
10A NCAC 13F.0302Must Have Current Sanitation and Fire Safety Reports
10A NCAC 13F.0302Design and Construction; Current Sanitation/Fire Reports
10A NCAC 13F.0300Hazards; Storage of Oxygen Cylinders
10A NCAC 13F.0300Exhaust Ventilation
07 Dec 2017Construction
07 Dec 2017Construction
Identified multiple physical plant, safety, and electrical deficiencies, including outdated inspections, unsafe exit mechanisms, poor housekeeping, and nonfunctional equipment.
10A NCAC 13F .0301Application of Physical Plant Requirements
10A NCAC 13F .0302Design and Construction (f) Sanitation and Fire Safety Reports
10A NCAC 13F .0305PHYSICAL ENVIRONMENT
10A NCAC 13F .0305PHYSICAL ENVIRONMENT
10A NCAC 13F .0306HOUSEKEEPING AND FURNISHINGS
10A NCAC 13F .0310ELECTRICAL OUTLETS
10A NCAC 13F .0311OTHER REQUIREMENTS
10A NCAC 13F .0311OTHER REQUIREMENTS
11 Nov 2017Follow-Up
11 Nov 2017Follow-Up
An investigation found deficiencies in medication management and documentation, including missing oxygen orders on MARs, incomplete medication records, and gaps in verification of orders. There were failures to maintain proper TARs and to ensure orders were accurately reflected and audited.
Type A10A NCAC 13F .1002(a)Medication Orders
Type A10A NCAC 13F .1004Medication Administration
01 Nov 2017Follow-Up
01 Nov 2017Follow-Up
Identified multiple deficiencies related to oxygen order verification, medication administration accuracy, and restraint oversight.
10A NCAC 13F .1002(a)Medication Orders
10A NCAC 13F .1004(a)Medication Administration
10A NCAC 13F .1004(j)Medication Administration
10A NCAC 13F .1501(a)Use Of Physical Restraints And Alternatives
05 Jul 2017Follow-Up
05 Jul 2017Follow-Up
Investigated failures in health care referral and follow‑up, medication administration, nutrition and pharmaceutical care across several residents, including missing psychiatric/GI referrals, improper medication management, and unsafe food handling.
Type A10A NCAC 13F .0902(b)Health Care
10A NCAC 13F .0904 Nutrition and Food Service (a)(2)Nutrition and Food Service
10A NCAC 13F .0904(e)(4)Nutrition and Food Service
Type B10A NCAC 13F .1004(a)Medication Administration
Type B10A NCAC 13F .1004(j)Medication Administration
Type A10A NCAC 13F .1009(b)Pharmaceutical Care
Type AG.S. 131D-25 ImplementationImplementation
07 Apr 2016Follow-Up
07 Apr 2016Follow-Up
Investigated a complaint and found bedbug activity along with ongoing housekeeping problems; follow-up showed deep cleaning and pest-control measures were not effectively addressing the situation.
10A NCAC 13F .0306(a)(1)Housekeeping and Furnishings
07 Apr 2016Follow-Up
07 Apr 2016Follow-Up
Found deficiencies in housekeeping and pest control, including heavy dust buildup and debris under beds, as well as untreated bedbug infestations in several rooms.
10A NCAC 13F .0306(a)(1)Housekeeping And Furnishings
10A NCAC 13F .0306(a)(5)Housekeeping And Furnishings
26 Jan 2016Follow-Up
26 Jan 2016Follow-Up
The inspection identified ventilation and fire-protection deficiencies, including missing fire-protection components for HVAC diffusers in the kitchen and non-operational exhaust ventilation in multiple areas, based on findings dated January 26, 2016.
10A NCAC 13F .0305PHYSICAL ENVIRONMENT
10A NCAC 13F .0305PHYSICAL ENVIRONMENT
10A NCAC 13F .0305PHYSICAL ENVIRONMENT
26 Jan 2016Follow-Up
26 Jan 2016Follow-Up
Identified multiple deficiencies in physical plant and ventilation, including fire protection for HVAC penetrations, obstructed corridors, and lack of exhaust ventilation in several areas.
10A NCAC 13F .0301Application of Physical Plant Requirements
10A NCAC 13F .0305Corridors Free of Equipment and Obstructions
10A NCAC 13F .0306Housekeeping and Furnishings
10A NCAC 13F .0311Exhaust Ventilation
10 Dec 2015Construction
10 Dec 2015Construction
Found multiple deficiencies in physical plant, fire safety, and housekeeping. Noted missing current safety reports and unsafe building conditions that could affect residents and staff.
10A NCAC 13F .0301APPLICATION OF PHYSICAL PLANT REQUIREMENTS
10A NCAC 13F .0302DESIGN AND CONSTRUCTION
10A NCAC 13F .0306HOUSEKEEPING AND FURNISHINGS
10A NCAC 13F .0306HOUSEKEEPING AND FURNISHINGS
10A NCAC 13F .0311OTHER
10A NCAC 13F .0311OTHER
10A NCAC 13F .0311OTHER
10A NCAC 13F .0311OTHER
10A NCAC 13F .0311OTHER
10A NCAC 13F .0311OTHER
10A NCAC 13F .0311OTHER
10A NCAC 13F .0311OTHER
10A NCAC 13F .0311OTHER REQUIREMENTS
10A NCAC 13F .0311OTHER REQUIREMENTS
10 Dec 2015Construction
10 Dec 2015Construction
Investigated a complaint alleging safety and maintenance issues; several building and equipment deficiencies were observed that could affect resident safety.
—Electrical/Physical Plant deficiency
—Fire safety - one-hour rated construction
—Exhaust ventilation
20 Oct 2015Follow-Up
20 Oct 2015Follow-Up
Found deficiencies relating to residents' rights and staff qualifications; follow-up review showed issues with background checks and ensuring residents receive adequate care.
Type BG.S. 131E-256; 10A NCAC 13F.0407(a)(5)Other Staff Qualifications
Type BG.S. 131D-21(2)Declaration of Residents' Rights
20 Oct 2015Follow-Up
20 Oct 2015Follow-Up
Determined a pre-employment check did not reveal substantiated findings on the NC Health Care Personnel Registry for a newly hired staff member before hire. This reflected a lapse in ensuring staff qualifications.
Type B10A NCAC 13F .0407(a)(5)Other Staff Qualifications
G.S. 131D-21(2) Declaration of Residents' RightsDeclaration of Residents' Rights
23 Jul 2015Complaint
23 Jul 2015Complaint
Found multiple deficiencies related to staff qualifications, competency validation for LHPS tasks, restraints training, and medication-related procedures, with incomplete training documentation and competency validation across several staff.
10A NCAC 13F .0407(a)(7) Other Staff QualificationsOther staff qualifications
10A NCAC 13F .0504 (a) Competency Validation for LHPS TasksCompetency Validation for LHPS Tasks
10A NCAC 13F .0504 Competency Validation for LHPS TasksCompetency Validation for LHPS Tasks
10A NCAC 13F .0506 Training On Physical RestraintsTraining On Physical Restraints
23 Jul 2015Complaint
23 Jul 2015Complaint
An inspection identified multiple deficiencies related to staff competency validation, training, and medication management, with several items cited as violations.
Type B10A NCAC 13F .0504(a)Competency Validation of LHPS Tasks
Type B10A NCAC 13F .0504(a)Competency Validation of LHPS Tasks
Type B10A NCAC 13F .0505Training on Care of Diabetic Resident
Type B10A NCAC 13F .1002(a)Medication Orders
Type B10A NCAC 13F .1004(a)Medication Administration
Type B10A NCAC 13F .1004(a)Medication Documentation
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Mirador Living is not affiliated with the owner or operator(s) of Millcreek Manor. The information above has not been verified or approved by the owner or operator. For exact information, please contact Millcreek Manor directly. There is no cost for this service. We are compensated by the community you select.
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