Mercy Health - St. Rita's Medical Center

    Mercy Health - St Rita's Medical Ctr, 730 W Market St, Lima, OH 45801
    • Assisted Living
    • Memory Care
    • Skilled Nursing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Telephone
    • Wifi

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    Reviews

    3.19·(348)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      3.0
    • Meals

      2.0
    • Amenities

      3.2
    • Value

      1.4

    Pros

    • Compassionate, attentive nurses and support staff
    • Skilled surgical, specialty, and cardiology teams
    • Strong intensive-care and inpatient care experiences
    • Helpful explanations and reassuring family updates
    • Responsive pediatric and maternity care
    • Supportive rehabilitation and therapy services
    • Kind assistance with pain, anxiety, and recovery
    • Welcoming outpatient infusion and same-day surgery teams
    • Landscaped gardens and walking areas for quiet reflection
    • Flexible family accommodations during difficult hospital stays

    Cons

    • Variable emergency-department triage and extended waits
    • Inconsistent call-light response, monitoring, and symptom relief
    • Uneven communication among clinicians and with families
    • Care-coordination gaps in referrals, test-result follow-up, and discharge planning
    • Inconsistent medication reconciliation and respect for stated treatment preferences
    • Variable diagnostic assessment and explanation of clinical decisions
    • Behavioral-health crisis-care and medication-coordination inconsistencies
    • Billing disputes, unclear charges, and slow administrative resolution
    • Inconsistent meal quality, temperature, dietary suitability, and cafeteria availability
    • Environmental cleanliness, room-size, and maintenance concerns
    • Limited responsiveness through phone, appointment, and outpatient service channels
    • Privacy, accessibility, and accommodation-process concerns

    Summary of reviews

    Experiences at Mercy Health – St. Rita’s Medical Center vary considerably by department, shift, and individual care team. Many patients and families describe compassionate nurses, skilled physicians, and effective treatment, including positive experiences in surgery, intensive care, cardiology, pediatrics, maternity, rehabilitation, and specialty services. Several people particularly valued staff who took time to explain procedures, answer questions, ease anxiety, and keep families informed. Other accounts describe delays in assessment, symptom relief, or follow-up, as well as difficulty getting clear explanations of test results and treatment decisions. The contrast between highly praised and strongly criticized experiences is a consistent theme.

    Staff interactions are often a major factor in patients’ impressions. Positive comments commend nurses, technicians, physicians, and support workers for kindness, professionalism, and attentiveness. Critical feedback describes uneven courtesy and responsiveness, including delayed call-light assistance and limited updates during waits or inpatient stays. Some families also raised concerns about coordination between departments and clarity around discharge instructions. Behavioral-health experiences are especially mixed: some patients found inpatient units supportive, while others described shortcomings in listening, crisis communication, medication coordination, and respect for treatment preferences. Individual accounts also include serious allegations about professional boundaries and care that did not align with a patient’s stated refusal; these are concerns that warrant careful review rather than conclusions about every department.

    Dining feedback is inconsistent. Some patients and families praised meals and food-service staff, while others described food arriving cold or inadequately prepared, limited accommodation of prescribed food textures, and difficulty obtaining meals outside cafeteria hours. The physical environment also receives mixed assessments. The landscaped gardens and walking paths are appreciated as a quiet place for reflection, while some accounts mention small patient rooms, maintenance or cleanliness concerns, and practical difficulties with parking or discharge-area access. Reviews provide little information about organized recreational activities, which is unsurprising for an acute-care hospital; the outdoor gardens are the clearest amenity described for taking a break from the clinical setting.

    Administrative and operational concerns extend beyond bedside care. Patients describe prolonged emergency, laboratory, surgical, and appointment waits, along with challenges reaching departments by phone. Billing feedback includes unclear or disputed charges, payment-record problems, insurance authorization issues, and slow responses from customer-service teams. Some accounts also raise concerns about privacy, accessibility, and the handling of service-animal or other accommodation requests. Families describing a relative’s death expressed concern about timely communication and support during end-of-life care. Overall, the reviews suggest a hospital with capable teams and meaningful examples of excellent care, but with uneven service reliability and opportunities to strengthen communication, coordination, responsiveness, and administrative follow-through.

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    Location

    Mercy Health - St. Rita's Medical Center is located at Mercy Health - St Rita's Medical Ctr, 730 W Market St, Lima, OH, 45801.

    About Mercy Health - St. Rita's Medical Center

    Mercy Health - St. Rita's Medical Center sits in west-central Ohio and covers many health needs, so you'll find they offer everything from emergency care around the clock to regular family doctor services, and they've got a well-known Birth Place department that welcomes new babies, about 687 births each year, with their own bassinets and maternity care, which means mothers and babies get extra attention. The hospital's not small, with 271 beds, a daily census of over 200 patients, more than 1,500 full-time staff, and more than 3,500 employees overall, so there's always someone on site, and you'll see a lot of people visiting because they have close to 268,000 outpatient visits and over 49,000 ER visits each year, plus they do a fair number of surgeries, both inpatient and outpatient, and look after people whether they have Medicare or Medicaid. The facility's known for awards, like America's 100 Best Hospitals in areas such as cardiac care, pulmonary care, spine surgery, stroke, and gastrointestinal care, plus they've gotten safety awards and Magnet Nursing Accreditation, so they spend quite a bit of energy working on patient safety, infection control, and stopping mistakes before they happen, and they keep an eye on things because their patient safety record gets national attention.

    You'll find plenty of specialty clinics inside, so when someone needs advanced heart and vascular care, cancer and oncology services, gastroenterology help, lung or thoracic surgery, spine and brain operations, OB-GYN care, orthopedic and sports medicine, neurology, or even psychiatric care and rehab, they've got the space and the staff to handle it, and some of the newer buildings hold updated equipment, imaging, and outpatient surgery centers, while a few older buildings still get used for other needs but don't have as much of the key care. People come here for things like back or neck surgery (except spinal fusion sometimes), prostate care, carotid procedures, and trauma or joint replacement, plus they have the Henry & Beverly Hawk Heart Center, which means they get people in for cardiac catherization and echocardiography. Many folks need physical therapy, pediatric care, burn care, hospice, or psychiatric care, and they've got those too, with medical, surgical, cardiac, pediatric, and neonatal ICUs in place for critical problems.

    Parking's available, and the main areas are wheelchair accessible, with air-conditioned spaces and restrooms, even outdoor seating, so people visiting don't have to worry so much about getting around. Outpatient express imaging, quick lab services, and urgent care locations help people in Ohio and Kentucky get care for minor problems, and if someone needs to stay overnight, the rooms and services meet standards set by groups like The Joint Commission and the Commission for Accreditation of Rehabilitation Facilities. The hospital keeps up on serious care standards, shown by their A rating from Leapfrog and a four-star CMS rating, and if someone has a stroke, they offer specialized care that's recognized by the American Heart Association. They also serve cancer patients with breast cancer treatment and more, and they do joint replacements with support from physical therapy.

    Mercy Health - St. Rita's Medical Center still connects to the church because Catholic Healthcare Partners runs it, and with a patient satisfaction rating at 67%, many folks do feel their needs get met. It's a steady choice for both emergency needs and planned care, offering a wide list of services in a big, busy campus that mixes new and old but takes pride in having strong safety records, skilled professionals, and plenty of resources right on site, no matter what health problem brings someone in.

    People often ask...

    Mercy Health - St. Rita's Medical Center offers assisted living, memory care, and skilled nursing.

    There are 18 photos of Mercy Health - St. Rita's Medical Center on Mirador.

    The full address for this community is Mercy Health - St Rita's Medical Ctr, 730 W Market St, Lima, OH 45801.

    No, Mercy Health - St. Rita's Medical Center does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

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