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    Northcrest Rehab and Nursing Center

    240 Northcrest Dr, Napoleon, OH, 43545
    4.3 · 72 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    For pricing and availability(510) 200-8839
    For the front desk(419) 599-4070
    AnonymousLoved one of resident
    2.0

    Compassionate staff, but systemic neglect

    I had a mixed, mostly worrying experience. The direct-care and rehab teams (shout-out to Lauren, Susan and Kelly) were compassionate, attentive, helpful with therapy, calls/visits and activities, and a few staff truly went above and beyond - but chronic understaffing, unprofessional management, medication errors, residents left soiled/unchecked for hours, foul unsanitary odors, threatening/rude aides, favoritism and poor responsiveness from DON/admin made the place feel unsafe. A handful of great employees can't overcome systemic neglect, so I'd be very cautious about recommending this facility.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.29 · 72 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1

    • Care

      2.9

    • Staff

      4.2

    • Meals

      3.7

    • Amenities

      1.0

    • Value

      4.3

    Location

    Map showing location of Northcrest Rehab and Nursing Center

    About Northcrest Rehab and Nursing Center

    Northcrest Rehab and Nursing Center stands as a skilled nursing facility that helps people with both short-term rehabilitation and long-term care. Staff focus on each patient's needs and offer care for many situations, including skilled nursing, short-term stays, and long-term support. Residents and guests can use a patio area for outdoor activities, enjoy delicious meals in the dining area, and take part in daily activities meant to help both body and mind. Those with memory needs can use dementia day programming, and there are options for adult day care, respite stays, hospice care, and outpatient therapy. The team runs dedicated programs for rehabilitation and recovery, and offers specialized care, including support for veterans, with special services and monthly events for those who served in the military. Northcrest Rehab and Nursing Center aims for a warm and inviting atmosphere that feels welcoming and safe. The center has earned the American Health Care Association Step II Quality Award, which shows a commitment to quality. Amenities at the facility help make daily life comfortable, and services aim to support every resident's well-being.

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